1. Experience and Living Labs
An Asset for Innovation
Fabio Pianesi
FBK, Trento Rise and EIT ICT Labs Italy

2. Concepts and
working model

3. Experience and Living Labs
Environments for testing and modifying products and services
• Focus on the end-user-experience
• End-users involvement in real-life or real-as-life settings.
• Users may act as co-designers
.

4. What:
• Territory-wide socio-technical facilities
• permanent pools of users, infrastructures, massive territorial data
sets and stakeholders,
Why
• Support the validation of ICT products and services;
• address user-centered issues, organizational aspects, …..
• make available permanent showcases through involved testimonials
• attract further investment, stimulate the generation of local
entrepreneurship, foster experimentation of novel services
How
• Focus on the end-user-experience
• End-users involvement in real-life or real-as-life settings.
• Users may act as co-designers

5. Host
Guest client
Guest clientGuest
Living Labbing
Innovation
 RDI
methodolog
ical
consultancy
 User-centric
research
operations
managemen
t
 User Panels
involvement
and
commitment
 Setting up
and
managemen
t relevant
partnership
The «Open Lab» working model
Services
Guest
PROJECTS
:
RDI service
demand
Hosting
FACILITY:
RDI
services
and assets

6. E&LL: value network
Marketing and Client Outreach to attract
companies and projects to become
“customers” of E&LLs
Customers exploit E&LL services:
• Program #1: Support in designing E&LLs-related
Tasks and Activity
• Program #2: Methodological consultancy for
UCD aspects
 Program #3: Planning, coordination and
execution of real-life experimentations and
validations
Revenues:
• Customers pay a usage fee
Health and
well being
Territorial Lab
Mobile
Territorial Lab
Customer
outreach
Project
hosting

7. Trento E&LL – Active Customer Cases

8. SuitCase
Provider: Trento HWB Territorial Lab
Customer: Suitcase project - winner of TRISE PCP tender
Customer product
• Advanced supports for primary and secondary prevention for older people
at home
Services delivered to customer
• Testing and validation of H&WB services at peoples’ homes
• Support for speeding up transition to market
• Based on a strong local social partnership (social cooperatives,
volunteering associations, public bodies)
• Pool of older people (>200)

9. Details on involved technologies
• Ambient intelligence and monitoring
• Multimodal analysis of human behavior
• Decision support systems
• Advanced middleware for data management
• Human computer interaction for visualization of complex
behavioral patterns
• Social networking
• Mobile computing

10. Provider: Trento HWB Territorial Lab
Customer: Create-Net
Customer service/product
• Mobile App sensing stress in working environment
Services provided to customer
• local social partnership;
• user recruitment;
• legal and privacy issues (contracts);
• hiring of mobile phones;
• data collection and hosting on internal servers;
• coordination of in-field activities.
• 30 end users.
Stress@work

11. 3
Provider: Trento Mobile ELL
Customer: Telecom Italia
Customer service/product
• Mobile personal data management system.
Services provided to customer
• users community (75, growing to 150) management
• operational support during data gathering, surveys and
UX.
TI Mobile TL

12. Provider: Trento HWB Territorial Lab (Trento Rise)
Customer: INRIA
Customer service/product
• The application (Desktop + mobile) uses semantic
reasoning to provide users with information contents
(articles, news, posts...).
Services provided to customer
• User recruitment (>500) through the Smart Crowds
initiative (http://www.trentorise.eu/news/smart-crowds)
All Yours Startup

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