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It’s a love-hate thing




Rawaa Abdalla
December 2009
Journalists and PR professionals have always had a peculiar
  relationship. One fraught with suspicion – and, on some
    occasions – barely suppressed hostility and tension
PRs: measured on their ability to
                                           consistently generate stories. No
                                              coverage: no recognition




 It’s a curious situation since the relationship is underpinned
by mutual need: Journalists need PRs – for information, to
    highlight developments, or interesting news stories that
otherwise may not make it to the mainstream; and PRs need

      Journalists: measured on their
      ability to consistently source and
                  write stories.
           No byline: no recognition
So, if each has something the other needs, why not exist in
                   peaceful symbiosis?
The oblivious PR
The time wasting PR
The dishonest PR
The invisible PR
“Weird PR jargon like
 giving us a “heads                       “…there are basic data
up” – and obscure PR-                  missing and it’s obvious that
 speak acronyms like                    they haven’t even read the
        KOL…”                             paper. If they had, they
                                        would know I cover news –
                                              not features!”



                        The oblivious PR




        “…read the
                                           “…I hate being pestered about stuff
     papers! There’s                        that never has a chance of being a
      nothing worse                        story for me – and that any PR who
                                            actually reads what I write should
      then getting a                          know will never be a story for
    pitch on a subject                                    me…”

    you’ve just written
          about.”
“…if I’m interested in a PR email and want to
follow it up, I will. I’m at the point where I rarely
answer my phone unless I recognise the number,
  since 8/10 calls I get are from timewasters”


                The time wasting PR




                                               “we have
  The worst thing a PR could
                                          surprisingly early
  do is waste a journalist’s               deadlines these
 time. Send a brief pitch by                days, if we see
 email or call when you know                 something at
     the reporter isn't on
  deadline or preparing for                  3pm it’s very
      morning conference                  difficult to get it
                                           into the paper!”
“… why do some PRs insist on
‘up-selling’ a story? Journalists      “stat fiddling! Impressive
  have long memories – if your          numbers that turn out to
                                         be relative rather than
story falls apart under scrutiny,           absolute risk…”
   we definitely won’t bite the
next time you pitch something”

                 The dishonest PR



                                    “…telling me at 4pm
                                      that the ‘exclusive’
                                    I’ve been working on
                                        all day has also
                                          gone to the
                                         competition”
  “I don’t want to find out from
    my editor that the patient
    you’ve introduced me to has
   already been in the papers!”
“…nothing is more infuriating
                                           “…I’ve been
  than missing out on a story            pestered non-
because the PR is out of contact.        stop by a PR to
  Next time, we simply won’t              cover a story,
   come to you for comment”            then when I need
                                       more information,
                                        they’re nowhere
                 The invisible PR         to be found!”




   “Put your contact
  details out there. I            “…being fobbed off
  don’t want to spend            drives me mad. Don’t
hours tracking you down         make promises you can’t
   to follow up on an
   interesting story”             keep – and keep the
                                 promises you make!”
What does it do?
    How does it work?
How good are the data?
           Is it new?                             The editor: pitching to a journalist
        Is it different?                           is only the first step; if they like
   Does it save lives?                               your story, they must in turn
   Does it kill people?
        Is it licensed?
                                                     convince their editor to run it
       Is it available?
  Where is it available?
   Is there a postcode
            lottery?
Is it approved by NICE?    Feature articles: cover a given topic
      If not, why not?      in more depth than news, enabling
How much does it cost?        more detailed information to be
Are there spokespeople?    conveyed to a broad target audience
How does this affect my
           readers?
   Why should I care?
Exclusive: a story given to one
                                     journalist only. Never provide the
                                     same exclusive to more than one
                                                 publication!




Journalists: measured on their
ability to consistently source and
            write stories.
     No byline: no recognition
Even if the journalist writes the story
there is no guarantee it will appear –
  all publications over commission
                articles




                                          Case studies: real life experience is
                                          an essential element of a consumer
                                          media article, and is shown through
                                            the story of a patient case study
WHO AM I?
“Public sentiment is everything. With it nothing can fail.
                  Without it nothing can succeed.”
                        — Abraham Lincoln




Athena
January 2010

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Media Outreach: It's a love-hate thing

  • 1. It’s a love-hate thing Rawaa Abdalla December 2009
  • 2.
  • 3. Journalists and PR professionals have always had a peculiar relationship. One fraught with suspicion – and, on some occasions – barely suppressed hostility and tension
  • 4. PRs: measured on their ability to consistently generate stories. No coverage: no recognition It’s a curious situation since the relationship is underpinned by mutual need: Journalists need PRs – for information, to highlight developments, or interesting news stories that otherwise may not make it to the mainstream; and PRs need Journalists: measured on their ability to consistently source and write stories. No byline: no recognition
  • 5. So, if each has something the other needs, why not exist in peaceful symbiosis?
  • 6.
  • 7.
  • 8.
  • 9. The oblivious PR The time wasting PR The dishonest PR The invisible PR
  • 10. “Weird PR jargon like giving us a “heads “…there are basic data up” – and obscure PR- missing and it’s obvious that speak acronyms like they haven’t even read the KOL…” paper. If they had, they would know I cover news – not features!” The oblivious PR “…read the “…I hate being pestered about stuff papers! There’s that never has a chance of being a nothing worse story for me – and that any PR who actually reads what I write should then getting a know will never be a story for pitch on a subject me…” you’ve just written about.”
  • 11. “…if I’m interested in a PR email and want to follow it up, I will. I’m at the point where I rarely answer my phone unless I recognise the number, since 8/10 calls I get are from timewasters” The time wasting PR “we have The worst thing a PR could surprisingly early do is waste a journalist’s deadlines these time. Send a brief pitch by days, if we see email or call when you know something at the reporter isn't on deadline or preparing for 3pm it’s very morning conference difficult to get it into the paper!”
  • 12. “… why do some PRs insist on ‘up-selling’ a story? Journalists “stat fiddling! Impressive have long memories – if your numbers that turn out to be relative rather than story falls apart under scrutiny, absolute risk…” we definitely won’t bite the next time you pitch something” The dishonest PR “…telling me at 4pm that the ‘exclusive’ I’ve been working on all day has also gone to the competition” “I don’t want to find out from my editor that the patient you’ve introduced me to has already been in the papers!”
  • 13. “…nothing is more infuriating “…I’ve been than missing out on a story pestered non- because the PR is out of contact. stop by a PR to Next time, we simply won’t cover a story, come to you for comment” then when I need more information, they’re nowhere The invisible PR to be found!” “Put your contact details out there. I “…being fobbed off don’t want to spend drives me mad. Don’t hours tracking you down make promises you can’t to follow up on an interesting story” keep – and keep the promises you make!”
  • 14.
  • 15.
  • 16. What does it do? How does it work? How good are the data? Is it new? The editor: pitching to a journalist Is it different? is only the first step; if they like Does it save lives? your story, they must in turn Does it kill people? Is it licensed? convince their editor to run it Is it available? Where is it available? Is there a postcode lottery? Is it approved by NICE? Feature articles: cover a given topic If not, why not? in more depth than news, enabling How much does it cost? more detailed information to be Are there spokespeople? conveyed to a broad target audience How does this affect my readers? Why should I care?
  • 17. Exclusive: a story given to one journalist only. Never provide the same exclusive to more than one publication! Journalists: measured on their ability to consistently source and write stories. No byline: no recognition
  • 18. Even if the journalist writes the story there is no guarantee it will appear – all publications over commission articles Case studies: real life experience is an essential element of a consumer media article, and is shown through the story of a patient case study
  • 20.
  • 21. “Public sentiment is everything. With it nothing can fail. Without it nothing can succeed.” — Abraham Lincoln Athena January 2010