Introducing Profiles International

Introducing Profiles International

www.profilesinternational.com
©2009 Profiles International, Inc. All rights reserved.


Table of Contents
Who We Are
Profiles International – A High-level Overview 3
Global Reach 4
Clients and industries 5
Research for management 6

What We Do
Know your people at the deepest level 7
Benefits to your organization 8
Creating real value for clients 9

How We Do It
High-tech 10
High-touch 11
Overview of assessments and solutions 12
Assessment Descriptions 13

Contact Us 18



Who We Are – Employee assessment specialists

Profiles International: A High-level Overview
Profiles International develops employee assessments and talent management solutions to
improve employee and manager performance and workforce productivity.

We help our clients gain a competitive advantage by understanding their people at the
deepest levels. This includes how they think, natural tendencies, behaviors and preferences,
and attitudes toward key workplace issues. This helps them select the right people, place
them in the right roles, and manage them to their full potential.

Since our founding in 1991, we have delivered over 45,000,000 assessments to over 40,000
organizations in 122 countries. We do this through our team of nearly 200 direct employees
and 1000 business partners with backgrounds in organizational psychology, human resource
management, corporate training, education, and information technology.

Our business is both high-tech and high-touch, and laser-focused to help our clients
succeed. Our assessments are grounded in advanced behavioral science that we continually
validate through our team of PhD Psychologists and Psychometricians. Our dedicated client
services team helps you deliver our assessments effortlessly through our state-of-the-art
Profiles International Founders virtual assessment centers and is with you the entire way. Our assessment reports are
Jim Sirbasku, CEO, and written for managers with practical insight and advice to get the most from their people.
Bud Haney, President

Introducing Profiles International | 3

Global Reach – 122 Countries, 32 Languages
Afghanistan Croatia Latvia Nigeria Sudan
Albania Cyprus Ireland Norway Swaziland
Algeria Czech Republic Israel Oman Sweden
Antigua & Barbuda Denmark Italy Pakistan Switzerland
Argentina Dominican Republic Jordan Panama Syria
Aruba (Netherlands) Ecuador Kazakhstan Peru Trinidad & Tobago
Australia Egypt Kenya Philippines Turkey
Austria El Salvador Korea, South Poland Uganda
Azerbaijan Eritrea Kosovo Portugal Ukraine
Bahamas Estonia Kuwait Puerto Rico (US) United Arab Emirates
Bahrain Ethiopia Lebanon Qatar United Kingdom
Barbados Finland Liberia Romania United States
Belgium France Libya Russia/Russia Uruguay
Belize Gambia, The Lithuania Rwanda Venezuela
Bermuda (UK) Germany Luxembourg Saint Kitts & Nevis Vietnam
Bosnia & Herzegovina Ghana Macedonia Saint Lucia Yemen
Botswana Greece Malawi Saint Vincent & The Zambia
Brazil Guam (US) Malaysia Grenadines Zimbabwe
British Virgin Islands (UK) Guatemala Mauritius Saudi Arabia Tanzania
Bulgaria Honduras Mexico Serbia Togo
Canada Hungary Moldova Sierra Leone Tonga
Cayman Islands (UK) India Montenegro Slovakia Tunisia
Chile Indonesia Morocco Slovenia
China Iran Netherlands South Africa  Oceania  Asia
Spain  Europe  Africa
Colombia Iraq New Zealand
Sri Lanka  South America  North America
Costa Rica Jamaica Nicaragua


Who We Are – Clients we serve
We have served over 40,000 organizations worldwide
 Industries we serve
• Financial services and insurance
• Retail and consumer products
• Travel and hospitality
• Professional and business services
• Healthcare and human services
• Media, telecommunications and technology
• Energy, utilities and natural resources
• Manufacturing, transportation and automotive
• Construction and real estate
• Federal, state and local governments
• K-12, for-profit and not-for-profit higher education

 People we work with
• Business leaders–CEOs, Presidents and General Managers
• Small- and mid-sized business owners
• Functional leaders–CFOs, CIOs, Sales and Marketing leaders, HR leaders
• Functional specialists – Recruiting, Learning and Development
• First and second line managers

 Global reach
• 122 countries; material translated into 32 languages


Who We Are – Research for management
We are passionate researchers and thought leaders in the area of
applying employee assessments to solve important organizational challenges.



What We Do – Know your people at the deepest level
Our assessments provide you with deep, objective, comprehensive, and
valid information about your people, far beyond what you could uncover
through typical interviews or performance reviews. This includes:

How they think
• The speed at which they learn and assimilate information
• Verbal and numeric skills and reasoning abilities

Natural tendencies, behaviors and preferences
• Energy level, assertiveness, sociability, manageability, attitude, decisiveness, ability
to accommodate, independence, objective judgment
• Productivity, quality of work, initiative, teamwork, problem solving, adaptability
• Response to job-related stress, frustration, and conflict
• Customer service orientation, trust, tact, empathy, focus, and flexibility
• Sales drive, competitiveness, persistence, call reluctance, closing sales, ability to
build and maintain relationships, and compensation preferences

Attitudes toward important performance-related issues
• Personal integrity, substance abuse, reliability, and work ethic
• Only about 10% of a person can be
How they interact with others, as a team and with their manager
described by what appears on the surface
• Control, sociability, patience, persistence, precision, ambition, composure, positive
and can be observed by the untrained eye.
expectancy, analytical orientation, results orientation, emotional expressiveness,
• Employees and managers are biased by team player propensity, and quality orientation
many factors which impacts the quantity • Overall team strengths, weaknesses, and balance
and quality of information. • Fit with manager and preferred management style



What We Do – Benefits to your organization
We help you use this information to improve employee and
manager performance, as well as overall workforce productivity
Select people best suited to succeed in a particular job in your organization
• We help you repeat success by defining the characteristics of successful people in a
role and using this as a model to evaluate and select prospective candidates.
• According to the Harvard Business Review, this “job matching” approach more
accurately predicts job success than any of the commonly accepted factors such as
education, experience or job training.

Improve communication and relationships between employees and their managers
• Imagine if every employee came with an operator’s manual that would help the
organization and manager get the most from that employee. Our assessments give
you specialized reports for interviewing, selecting, coaching, and succession
planning. This information is invaluable for managers to effectively communicate
with and motivate the employee to peak performance.

Improve team performance and work place harmony
• Profiles team and workforce analysis tools help leaders get the most from every
team member and effectively guide the way to achievement of shared goals by
understanding team balance, strengths and weaknesses.

Build consistent culture and values throughout your organization
• Understanding employees’ attitudes and beliefs towards their employers, managers
and job functions is a critical first step toward building a high-performance
workforce. Our assessments can examine a company’s culture and provide insight
into employee, managerial and team alignment and how these fit with the
company’s strategic goals and objectives. This process helps to identify gaps in
www.profilesinternational.com organizational alignment.


What We Do – Creating real value for clients
Why is it important?
Maximize each employee’s contribution to the organization
• The rise and fall of many organizations is the direct result of the collective skill set,
emotional intelligence, teamwork, and talent of its individuals. By using our
assessment solutions, you will see tangible results in terms of increased productivity,
reduced stress and conflict, and a positive impact on your bottom line.

Reduce employee turnover and absenteeism
• Better hiring decisions equals improved productivity and less disruption. Bringing the
right person on board in the right position leads to improved organizational efficiency
and increased overall satisfaction among employees at all levels.

Reduce cost of theft
• Attitudes towards integrity, substance abuse, reliability and work ethic are not listed on
the resume or divulged by references. Profiles provides easy-to-read reports covering
these costly landmines and helping you reduce liability, costs and turnover.

Reduce workforce conflict and improve employee satisfaction
• When you measure compatibility characteristics among your workforce,
communication is improved, conflict is reduced and leaders have actionable data to
maximize individual and overall team performance.

More effectively focus training and development investments
• All Profiles solutions address specific performance improvement goals for your
organization by providing you with reports for selection, development, training,
promotion, managment, and succession planning to maximize your investment.



How We Do It – High-tech

Scientifically valid assessments
• Profiles assessment validation study standards exceed those set by
The Association of Test Publishers
• All Profiles solutions are validated in each language
• EEOC compliant
• Tailored to your specific needs

Delivered effortlessly online through a your branded Virtual Assessment
Center, a customizable component of the Profiles Resource Center
• Over 99% uptime and availability
• Analytics dashboard
• Unlimited simultaneous user access
• Client-controlled assessment administration and scheduling
• Data secured by firewall and site encryption
• Generate reports that include actionable data
• Update accounts
• Build job match patterns based on high-performing incumbents
• Prepare data exports
• Monitor meter inventory



How We Do It – High-touch

Dedicated client service professionals fully vested in your success:
• Proven implementation plan that includes deliverables and timetables to
help clients set and achieve clear objectives
• Comprehensive training is provided to each client according to his or her
unique needs and objectives
• Training is available in person, via interactive internet, on-site at the client
organization, or at Profiles International’s Corporate Training Center

Practical and actionable output written for your managers is available via
the Profiles Assessment Center featuring:
• Tracking reports: hired/terminated
• Pattern analysis
• Cost analysis
• Performance reports – correlate performance with job mach and
assessment scores
• Financial reports – Return on Investment reports*
• Adverse Impact reports
• Team Company Perspective Analysis
• Correlation Studies for performance and competencies analysis



How We Do It – Overview of our assessments and solutions
Your Business Objective Our Common Solutions
High-level Strategic Workforce Management
Identifying high-potential employees and managers PXT CP360
Strategic workforce and succession planning PXT PPI CP360
Restructuring, reorganizing and downsizing PXT PPI PTA
Post-merger integration of organizations PXT
Everyday Workforce Management
Basic pre-employment screening SOS
Screening, interviewing and selecting job candidates PXT PSA CSP BGC
Onboarding new employees PXT PPI PSA CSP
Improving employee productivity and work quality PXT PPI
Improving employee motivation and communication PPI
Resolving conflict between co-workers PPI PTA
Selecting and managing teams PTA
Evaluating management effectiveness PXT PPI CP360
Prioritizing management development needs CP360
Sales and Customer-facing Workforce Management
Screening, interviewing and selecting job candidates PSA CSP
Retaining and growing customers and accounts PSA CSP PLP PPS
Improving sales performance PPI CP360 PSA PLP PPS

Legend SOS Step One Survey PSA Profiles Sales Assesssment
PXT ProfileXT CSP Customer Service Perspective
PPI Profiles Performance Indicator PLP Profiles LoyaltyPro
CP360 CheckPoint360 PPS Profiles ProSelling
PTA Profiles Team Analysis BGC Background Checks


How We Do It – Assessment Descriptions

Risk Factors
Step One Survey II® (SOS)
The SOS is a brief pre-hire assessment that measures an individual’s basic work-related values. It is
used primarily as a screening tool early in the candidate selection process.

This assessment provides valid insight into an applicant’s work ethic, honesty, integrity, propensity
for substance abuse and attitudes toward theft — including property, data and time.

ProfileXT® (PXT)
The PXT assessment measures how well an individual fits specific jobs in your organization. The “job
matching” feature of the PXT is unique, and enables you to evaluate an individual relative to the
qualities required to perform successfully in a specific job. It is used primarily for employee
selection, on-boarding, managing, and strategic workforce planning.

This assessment reveals deep, objective insight into an individual's thinking and reasoning style,
relevant behavioral traits, occupational interests, and match to specific jobs in your organization. It
helps your managers interview and select people who have the highest probability of being
successful in a role, and provides practical recommendations for coaching them to maximum
performance. It also gives your organization consistent language and metrics to support strategic
workforce and succession planning, talent management, and re-organization efforts.




Profiles Performance Indicator™ (PPI)
The Profiles Performance Indicator is a DISC-type assessment that reveals aspects of an individual's
personality that could impact their fit with their manager, coworkers and team, and their job
performance. It is used primarily for motivating and coaching employees, and resolving conflict and
performance issues post hire.

The PPI specifically measures an individual's motivational intensity and behaviors related to productivity,
quality orientation, initiative, team work, problem solving, as well as response to conflict, stress and
change. The output from this assessment serves as an "operator's manual" for an employee, and helps
managers better motivate, coach, and communicate with the employee. It also helps to predict and
minimize conflict among co-workers and provides crucial information to improve team selection and
performance.

CheckPoint 360°™
The CheckPoint Management System is a 360-degree assessment. It is used primarily to evaluate the
effectiveness of your managers. This assessment combines feedback from direct reports, peers,
supervisors, and even customers, with a personalized program for developing specific leadership skills
based on that feedback. This process highlights a manager’s job performance in 8 skill clusters:
leadership, communication, personal development, development of others, production task
management, relationships, and adaptability.

The CheckPoint 360 helps managers identify and prioritize their own development opportunities. And, it
helps the organization to better focus management training and development investments, proactively
uncover misaligned priorities between senior executives and front-line managers, and surface
management issues that could lead to low employee productivity, morale, satisfaction, and turnover.



Profiles Team Analysis (PTA)
The Profiles Team Analysis (PTA) is used to help managers form new teams, reduce team conflict,
improve team communication, and improve ability to anticipate problems and better team leadership.

It helps evaluate overall team balance, strengths and weaknesses, and team members’ personality
characteristics along 12 key factors: control, composure, sociability, analytical, patience, results
orientation, precision, emotions, ambition, team player, positive expectancy, and quality orientation.

Profiles WorkForce Compatibility (PWC)
Profiles WorkForce Compatibility (PWC) measures critical aspects of compatibility between a manager
(executive, director, supervisor, team leader) and their employees.

It is used to increase productivity, identify and close compatibility gaps between manager and
employee, improve communications between manager and employee, increase employee engagement,
satisfaction, and productivity, and reduce employee turnover.




Profiles Sales Assessment™ (PSA)
The Profiles Sales Assessment (PSA) measures how well a person fits specific sales jobs in your
organization. It is used primarily for selecting, on-boarding and managing sales people and account
managers.

The “job matching” feature of the PXT is unique, and can be customized by company, sales position,
department, manager, geography, or any combination of these factors. This enables you to evaluate
an individual relative to the qualities required to perform successfully in a specific sales job in your
organization.

The PSA also indentifies people who have the five qualities that make salespeople successful:
Competitiveness, Self-reliance, Persistence, Energy, and Sales Drive. It also predicts on-the-job
performance in seven critical sales behaviors: Prospecting, Closing Sales, Call Reluctance, Self-
starting, Teamwork, Building and Maintaining Relationships, and Compensation Preference.

Customer Service Profile™ (CSP)
The Customer Service Profile (CSP) measures how well a person fits specific customer service jobs in
your organization. It is used primarily for selecting, on-boarding, and managing customer service
employees.

The CSP also looks at what your current and future employees believe is a high-level of customer
service, while at the same time showing where they align (or not) with the company’s perspective.
We have a general industry version of this assessment as well as vertical specialties in hospitality,
health care, financial services, and retail.




Profiles Loyalty Pro™ (PLP)
Profiles LoyaltyPro™ is a web-based customer loyalty surveying tool. Loyalty, as determined
through the “voice of the customer”, is a leading indicator that predicts the “staying power” of an
account.

Profiles LoyaltyPro™ offers companies a tool to gather ongoing, critical account intelligence that
helps to assess the relationship between the buyer and the supplier, ultimately driving the action
plan to improve customer service. Having insight into your customer’s perception of your
relationship allows you to steer the strategic business efforts and initiatives of the account
management teams to continually improve customer relationships and build a network of loyal
customers.


Profiles International – Who We Are
Profiles International helps organizations worldwide create high-performing workforces.

Through our comprehensive employment assessments and innovative talent management solutions,
our clients gain a competitive advantage by selecting the right people and managing them to their
full potential.

Where We Are
Profiles serves 122 countries
around the globe and has
material in 32 languages.

Contact Us
Profiles International
(800) 960-9612


Introducing Profiles International

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Introducing Profiles International