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Building
Believable Brands
with SEM campaigns



SEM FORUM - Hotel Le Meridien
Brussels, 25 thJune 2009
www.lbigroup.be

Kurt Vergult – Creative Director
Antony Slabinck - Client Service Director




                                            Building Believable Brands
SEM FORUM - Hotel Le Meridien
Brussels, 25 thJune 2009
www.lbigroup.be
Kurt Vergult – Creative Director
Antony Slabinck - Client Service Director
                                            Building Believable Brands
AGENDA

3)What’s important?
4)The Problem
5)The Solution
6)Key values for Building Believable Brands
7)Can we combine SEM Campaigns & BBB?
8)Some SEM Cases




                                              Building Believable Brands
1. What’s important?




              Building Believable Brands
About LBi




The leading digital agency in Europe ... >160M turnover... >1500 employees...
12 Countries... 35 offices... Vision... Values... Brand... Awards…Products...

Nice ... but it doesn’t really matter!



                                                                       Building Believable Brands
About your company ...




Turnover... Number of employees... Number of countries... Number of
offices... Vision... Values... Brand... Awards… Products...

Yes, it’s important, but does it really matter?



                                                                      Building Believable Brands
If our/your company data
                      doesn’t matter...




                 What                              ?
                  Does
                 Matter
             ?
        …WHAT
Yes, We

                   ?
                                 Building Believable Brands
YOUR
CUSTOMER




And...
He wants to have fun.
He wants to get added value.
He even wants to be part of a community... and get engaged

                                                             Building Believable Brands
This is
                          your brand
                          today

                          0.0 & 1.0

Your Brand




             Building Believable Brands
Today an average person sees
 4.000 ads a day

Doesn’t make any sense to add
 your message on top of that

Massive overload of information


                         Building Believable Brands
2. The Problem
             Building Believable Brands
Consumers vs your brand – Web 0->1.0




                                 Your
                                 Brand
The old world


                                     Building Believable Brands
Customers aren’t listening

The old world was about control

The old world was very linear

The broadcast of the few has given
 way to the narrowcast of the many

                          Building Believable Brands
Buy more
Adwords?
           Building Believable Brands
Consumers vs your brand – Web 2.0




                              Your
                              Brand
The new world


                                  Building Believable Brands
Make them eager to find you,
your site, your brand
                      Building Believable Brands
The new world is about empowerment

New world = new attitudes




                         Building Believable Brands
Support their
creative conversation   Building Believable Brands
You can’t solve
problems & challenges
of today with the
answers of yesterday

               Building Believable Brands
You might miss their world
                      Building Believable Brands
United Airlines Commercial
An existing TV commercial from United Airlines on TV in 2006
• Setup : The management Board Room in 1989
• Our oldest customer just fired us after twenty years... :
• In a conference room, a manager announces they have just lost a major long-time client,
one too many. It's time for a "face-to-face" policy, in other words, not just call the customer,
but also meet him. He starts handing out plane tickets to the other employees... which
leaves room for a brilliant conclusion.




This video can be viewed at Youtube : http://www.youtube.com/watch?v=zZ6Z8kcoi-E




                                                                                    Building Believable Brands
3. The Solution
Building
Believable
Brands
             Building Believable Brands
No
more
sandcastles
              Building Believable Brands
No more ‘targets’
“Customers aren’t targets anymore…
they are your most important assets”
Meg Whitman, CEO & President, eBay




                                       Building Believable Brands
No
more evil
marketing
            Building Believable Brands
Listen to your customers

Join their dialogue




                            Building Believable Brands
Consumers
are
are interacting
with each other   Building Believable Brands
Engage
consumers on
their terms
               Building Believable Brands
Join
their
conversation   Building Believable Brands
Your Brand Promise and your Service
have to be one and the same

Believable brands are part of
consumers’ lives by adding value,
richness, fun…



                          Building Believable Brands
Pick up user generated stories
Enhance them         Building Believable Brands
Technology brings as well the solution




                                         Building Believable Brands
4. Key values to
   Build Believable
   Brands


               Building Believable Brands
Sharing
                 Honesty
                 Dialogue
                Participation



Building Believable Brands
 Openess                           Trust
 Listening                       Positivism
Consistency                     Relevancy
Added Value                     Authenticity
Collaboration
                                  Building Believable Brands
5. SEM Campaigns




            Building Believable Brands
Building Believable Brands

            &

     SEM Campaigns


                  Building Believable Brands
What do you think?
Can we use SEM Campaigns
to Build Believable Brands?



                    Building Believable Brands
6. Some SEM Cases




             Building Believable Brands
Case 1 : Lufthansa bidding KLM adwords?




                                Building Believable Brands
Case 2 : Car insurances with 60% discount?




                                 Building Believable Brands
Case 3 : MC Cain buying Obama Adwords?




Bill Elward : <<So you can certainly imagine my
surprise when I stumbled upon a McCain ad while
searching Google for the term "obama". McCain had
my vote up until that moment… It saddens me to
think that our potential President would conduct his
campaign in such a way - it scares me to think how
he might run the country.>>




                                                       Building Believable Brands
Case 4 : LandRover starting a conversation




    First steps into
 Conversation Marketing




                                 Building Believable Brands
Case 5 : VOLVO Ad on YouTube          Go to WWW




                               Building Believable Brands
Case 5 : VOLVO XC60 on Twitter




                                 Building Believable Brands
Case 5 : VOLVO XC60 on Flickr




                                Building Believable Brands
Go to WWW
Case 6 : Meet the VOLKSWAGENS




   First steps into
 Contextual Marketing



                            Building Believable Brands
Case 6 : Meet the VOLKSWAGENS      Go to WWW




                            Building Believable Brands
Building Believable Brands
Contextual Marketing
Agreed! It’s still experimental …
imagine the possibilities
                                    Building Believable Brands
Listen to & join their conversations
Build honest relationships with your audience / customers




                                               Start an ongoing
                                               dialogue with your
                                               customer




Search for Brand Advocates and empower them!
Evolve, Engage and empower your communities




                                                      Building Believable Brands
Building
Believable Brands
with SEM Campaigns?
YES WE DO!
Thank you!

Now we want to listen to you...
Answer your questions ...
And start a dialogue!
Contact:
Kurt Vergult – Creative Director
Antony Slabinck - Client Service Director
LBi Belgium : www.twitter.comLBiBelgium




                                            Building Believable Brands

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Building Believable Brands with SEM Campaigns

  • 1. Building Believable Brands with SEM campaigns SEM FORUM - Hotel Le Meridien Brussels, 25 thJune 2009 www.lbigroup.be Kurt Vergult – Creative Director Antony Slabinck - Client Service Director Building Believable Brands
  • 2. SEM FORUM - Hotel Le Meridien Brussels, 25 thJune 2009 www.lbigroup.be Kurt Vergult – Creative Director Antony Slabinck - Client Service Director Building Believable Brands
  • 3. AGENDA 3)What’s important? 4)The Problem 5)The Solution 6)Key values for Building Believable Brands 7)Can we combine SEM Campaigns & BBB? 8)Some SEM Cases Building Believable Brands
  • 4. 1. What’s important? Building Believable Brands
  • 5. About LBi The leading digital agency in Europe ... >160M turnover... >1500 employees... 12 Countries... 35 offices... Vision... Values... Brand... Awards…Products... Nice ... but it doesn’t really matter! Building Believable Brands
  • 6. About your company ... Turnover... Number of employees... Number of countries... Number of offices... Vision... Values... Brand... Awards… Products... Yes, it’s important, but does it really matter? Building Believable Brands
  • 7. If our/your company data doesn’t matter... What ? Does Matter ? …WHAT Yes, We ? Building Believable Brands
  • 8. YOUR CUSTOMER And... He wants to have fun. He wants to get added value. He even wants to be part of a community... and get engaged Building Believable Brands
  • 9. This is your brand today 0.0 & 1.0 Your Brand Building Believable Brands
  • 10. Today an average person sees 4.000 ads a day Doesn’t make any sense to add your message on top of that Massive overload of information Building Believable Brands
  • 11. 2. The Problem Building Believable Brands
  • 12. Consumers vs your brand – Web 0->1.0 Your Brand The old world Building Believable Brands
  • 13. Customers aren’t listening The old world was about control The old world was very linear The broadcast of the few has given way to the narrowcast of the many Building Believable Brands
  • 14. Buy more Adwords? Building Believable Brands
  • 15. Consumers vs your brand – Web 2.0 Your Brand The new world Building Believable Brands
  • 16. Make them eager to find you, your site, your brand Building Believable Brands
  • 17. The new world is about empowerment New world = new attitudes Building Believable Brands
  • 18. Support their creative conversation Building Believable Brands
  • 19. You can’t solve problems & challenges of today with the answers of yesterday Building Believable Brands
  • 20. You might miss their world Building Believable Brands
  • 21. United Airlines Commercial An existing TV commercial from United Airlines on TV in 2006 • Setup : The management Board Room in 1989 • Our oldest customer just fired us after twenty years... : • In a conference room, a manager announces they have just lost a major long-time client, one too many. It's time for a "face-to-face" policy, in other words, not just call the customer, but also meet him. He starts handing out plane tickets to the other employees... which leaves room for a brilliant conclusion. This video can be viewed at Youtube : http://www.youtube.com/watch?v=zZ6Z8kcoi-E Building Believable Brands
  • 22. 3. The Solution Building Believable Brands Building Believable Brands
  • 23. No more sandcastles Building Believable Brands
  • 24. No more ‘targets’ “Customers aren’t targets anymore… they are your most important assets” Meg Whitman, CEO & President, eBay Building Believable Brands
  • 25. No more evil marketing Building Believable Brands
  • 26. Listen to your customers Join their dialogue Building Believable Brands
  • 27. Consumers are are interacting with each other Building Believable Brands
  • 28. Engage consumers on their terms Building Believable Brands
  • 29. Join their conversation Building Believable Brands
  • 30. Your Brand Promise and your Service have to be one and the same Believable brands are part of consumers’ lives by adding value, richness, fun… Building Believable Brands
  • 31. Pick up user generated stories Enhance them Building Believable Brands
  • 32. Technology brings as well the solution Building Believable Brands
  • 33. 4. Key values to Build Believable Brands Building Believable Brands
  • 34. Sharing Honesty Dialogue Participation Building Believable Brands Openess Trust Listening Positivism Consistency Relevancy Added Value Authenticity Collaboration Building Believable Brands
  • 35. 5. SEM Campaigns Building Believable Brands
  • 36. Building Believable Brands & SEM Campaigns Building Believable Brands
  • 37. What do you think? Can we use SEM Campaigns to Build Believable Brands? Building Believable Brands
  • 38. 6. Some SEM Cases Building Believable Brands
  • 39. Case 1 : Lufthansa bidding KLM adwords? Building Believable Brands
  • 40. Case 2 : Car insurances with 60% discount? Building Believable Brands
  • 41. Case 3 : MC Cain buying Obama Adwords? Bill Elward : <<So you can certainly imagine my surprise when I stumbled upon a McCain ad while searching Google for the term "obama". McCain had my vote up until that moment… It saddens me to think that our potential President would conduct his campaign in such a way - it scares me to think how he might run the country.>> Building Believable Brands
  • 42. Case 4 : LandRover starting a conversation First steps into Conversation Marketing Building Believable Brands
  • 43. Case 5 : VOLVO Ad on YouTube Go to WWW Building Believable Brands
  • 44. Case 5 : VOLVO XC60 on Twitter Building Believable Brands
  • 45. Case 5 : VOLVO XC60 on Flickr Building Believable Brands
  • 46. Go to WWW Case 6 : Meet the VOLKSWAGENS First steps into Contextual Marketing Building Believable Brands
  • 47. Case 6 : Meet the VOLKSWAGENS Go to WWW Building Believable Brands
  • 49. Contextual Marketing Agreed! It’s still experimental … imagine the possibilities Building Believable Brands
  • 50. Listen to & join their conversations Build honest relationships with your audience / customers Start an ongoing dialogue with your customer Search for Brand Advocates and empower them! Evolve, Engage and empower your communities Building Believable Brands
  • 51. Building Believable Brands with SEM Campaigns? YES WE DO! Thank you! Now we want to listen to you... Answer your questions ... And start a dialogue! Contact: Kurt Vergult – Creative Director Antony Slabinck - Client Service Director LBi Belgium : www.twitter.comLBiBelgium Building Believable Brands