![Today Situation ,[object Object],[object Object],[object Object],[object Object],An outage of 30-minute in large Call Center IVR system can impact thousands of customer calls at a potential revenue loss of thousands of dollars. ™](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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Ayehu eyeShare IT Automation solution for IVR Call centers
- 1. Improve Call Center availability & service quality of IVR application for IVR ™
- 4. eyeShare™ IVR eyeShare IVR Module VOICE Caller VOICE RECOGNITION VOICE RECORDING Text To Speech Call Centers / ICT eyeShare™ server Workflow Executor Rule Engine Dashboard Communication Integration Knowledge DB IT Shift Mgt. Web Reports Ayehu solution for IVR workflows
- 5. Custom IVR call flows simulation scenarios Scheduled Event Driven On Demand Monitor & Track Customer experience – Simulate the flows & actions of real customers. Automated Alert Notification & escalation - Alert, Notify and Escalate via phone call, SMS, e-mail, and instant messages any time a problem is detected. Real time Dashboard & Reporting - Dashboard provides a real-time display of IVR performance problem & historic statistics.
- 6. Involving human decisions eyeShare™ workflow involves human decisions based on roles & tasks within the automated incident resolution process
- 9. Thank You! www.ayehu.com Everything should be made as simple as possible, but not one bit simpler Albert Einstein, 1879-1955 Gabby Nizri, CEO E-mail: [email_address]
Editor's Notes
- Finding and fixing IT problems are time-consuming, labor-intensive manual and expensive processes. Existing management tools are good at monitoring devices and identifying problems, but lack the intelligence and local control to actively fix problems when they occur, forcing IT staff to perform routine administration and recovery tasks. Organization can reduces significantly their outages duration by as much as 70% by automating the isolation (detection & identification) and the resolution processes For successful problem resolution the keys are to have the right procedures to diagnose, analyze and resolve problems together with the proper staff & the relevant knowledge & processes.
- Finding and fixing IT problems are time-consuming, labor-intensive manual and expensive processes. Existing management tools are good at monitoring devices and identifying problems, but lack the intelligence and local control to actively fix problems when they occur, forcing IT staff to perform routine administration and recovery tasks. Organization can reduces significantly their outages duration by as much as 70% by automating the isolation (detection & identification) and the resolution processes For successful problem resolution the keys are to have the right procedures to diagnose, analyze and resolve problems together with the proper staff & the relevant knowledge & processes.
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