1. IMPROVING COMMUNICATION AT
CONSULATE HEALTHCARE OF NEW PORT
RICHEY.

2. OVERVIEW
I am currently employed as a certified nursing assistant at Consulate Healthcare in
New Port Richey, Florida. Consulate Healthcare is a skilled nursing and
rehabilitation facility.
There is currently an issue with clear and proper communication between all staff at
this facility.

3. INTRODUCTION
Consulate Healthcare of New Port Richey is a 120 bed skilled nursing facility with
long term and rehabilitation care. The facility is fully operational twenty four hours
a day seven days a week. To operate this type of facility a large number of staff is
needed. This can make it difficult to communicate effectively between all shifts.

4. Current Situation
Communication at our
facility is leading to
understaffing issues
as well as not clear
understanding of
policy and procedures.
The communication
issues effect everyone
in the facility down to
the residents
themselves
Key Success Factors
• Properly trained
employees
• Safe Environment
THE OPPORTUNITY

5. BENEFITS AND RISKS
B E N E F I T S
• Lower costs associated
with scheduling issues due
to poor communication
• Lower employee turnover
rate.
• Reduction of safety
incidences and state tags
R I S K S
• May receive fines,
tags or even closing
of the facility.

6. RECOMMENDATION
Consulate may face risks if no action is taken to improve communication. Consulate
will just have to use money effectively to open up communication in its facility.
1. Post or hand out fliers with important information.
2. Call to clarify important information to charge nurse.
3. Be approachable to discuss concerns form all employees.
4. Clearer representation of an accurate schedule.