January 7-13, 2013

1. RAS Weekly Report # 1
January 7 – 13, 2013
Prepared by: The RAS Deputy Core
By PresenterMedia.com

2. RAS Team Population Pie Graph
79%
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as you wish. Deputy Associates
Fulltimers Part-timers
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3%
17%
1%

3. • Request Statistics
The data below is our stats for the whole week.
Delay Our goal: <50 minutes of delay
TIme 1 hour We are 83% near to our goal.
Number
of Synd 10,394 Up 12.25% compared last week.
Number
of Non-S 1,103 Up 1.47% compared last week.
TT
Recipients 411,635 Up 10.66% compared last week.
Remote
Recipients Remote Syndication is still broken

4. Average Number of Hours Spent on RAS (NHSR)
ABOVE AVERAGE NHSR:
55%*
of the Team’s
working population
for the week 33*
RAS hours per BELOW AVERAGE NHSR:
person
45%*
of the Team’s
working population
for the week
*Note: Calculations were based on the data of fulltime/pure syndicators (i.e. those who worked fulltime and
did not have tasks other than syndication. Their data are used in sampling design to generalize the
capacity/performance of the whole team’s population.

5. Average Speed of the Team
ABOVE AVERAGE SPEED:
55%*
of the Team’s
working population
for the week
6.61*
Requests per hour BELOW AVERAGE SPEED:
45%*
of the Team’s
working population
for the week
*Note: Calculations were based on the data of fulltime/pure syndicators (i.e. those who worked fulltime and
did not have tasks other than syndication. Their data are used in sampling design to generalize the
capacity/performance of the whole team’s population.

6. Average Number of Requests Processed (NRP)
ABOVE AVERAGE NRP:
47.5%*
of the Team’s
working population
for the week 208*
requests per BELOW AVERAGE NRP:
person
52.5%*
of the Team’s
working population
for the week
*Note: Calculations were based on the data of fulltime/pure syndicators (i.e. those who worked fulltime and
did not have tasks other than syndication. Their data are used in sampling design to generalize the
capacity/performance of the whole team’s population.

7. Interpretation of Statistical Data
6.61* 33* 208*
Requests per RAS hours per requests per
hour person person
• This is also equivalent to • 33 RAS hours per • Only 47.5% of the team
processing one request in 9 person is a good population is able to
minutes, and this includes number. This does not reach and exceed this
both the syndicatables and include email number. The figure is
non-s. Pretty easy to reach. checking, training, and low. If only the data is
• 55% of the team population other hours. This higher, we will surely be
is reaching and exceeding means that we have able to reach and even
this number, and the enough work for exceed our target delay.
remaining failed to do so. everyone.
The three data above are actually expected to have the same percentages for the number of population who reached
and exceeded the figure and who did not. The three data are interdependent. In cases that percentages are too far
apart, deeper analysis would be needed in order to see the rationale behind the deviations. And since the data are
parallel, no special treatment would be needed.

8. Strength & Areas for Improvement (AFI)
STRENGTH AFI’S
• Our delay is becoming more and • A big percentage of the team’s
population is still performing
more manageable however big the marginally both in
fluctuation on request number we speed, quantity, and work hours.
experience. Work it out to avoid repetitive
underperformance and possible
• Syndicators have enough work to consequences.
make everyone work fulltime. • Make sure to use correct memo
• Quality of work is improving more when working and when doing other
stuff, and re-apply memo to your
and more and errors (generally) are work diary to avoid NTA.
declining in number. • MQ entries are flooding
• Syndicators are happy and positive everyday, and sometimes with the
same questions. Might as well exert
people.  effort to remember what you have
asked already and discover things
about our work.

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