Company presentation of arvato Technical information Spain

1. arvato Technical Information Spain
arvato technical information Spain
Content Provider for integral solutions

2. arvato Technical Information Spain
Germany
Neukirchen-Vluyn,
Wolfsburg,
Ingolstadt &
Koblenz
China
Shanghai,
Beijing &
Changchun
Netherlands
Venlo &
Abcoude
Spain
Barcelona
Pamplona
Madrid
Bilbao
Czech Rep.
Mladá Boleslav
South Africa
Uitenhage (Port Elizabeth)
Brasil
São Caetano do Sul
São Paulo
arvato services Technical Information
Worldwide locations
Employees (2012)
 Spain: 85
 Worldwide: 450

3. arvato Technical Information Spain
 Technical engineers and writers
 Technical experts from different Industry sectors
 Illustrators, designers and flash developers
 In-house translators (native speakers)
 IT Developers & project managers
 Key Account Managers
arvato TI Spain
Who we are
 More than 60 years of know how
(originally founded as “Verlag Automobil-Wirtschaft”)
 We provide all services concerning
creation, translation and publication / distribution of
technical documentation
 More than 450 professionals all over the world
 13 international offices in 7 countries
 DIN ISO 9001:2008 certified
 Certificate EN 15038 (translations)

4. arvato Technical Information Spain
CORPORATE INFORMATION MANAGEMENT
We create measurable value along the information supply chain
Order
mgmt
Process
optimization
Advanced Content Management Solutions
Sourcing /
production
Logistics /
distribution
Customer
Support
Efficient End-Customer-focussed Support
Translation /
localization
As an outsourcing partner for our customers, we guarantee the physical and digital availability of
information and goods for employees, customers and other people involved in the process.
We create measurable value through international solutions that efficiently connect services with
information technology.
Publication
&
Data
protection
Content
creation
Training Development & Training Management

5. arvato Technical Information Spain
What we offer
Services overview
> Consulting
> Technical Authoring > E-Learning
> Technical translation
> Technical Illustration > IT solutions
With over 40 years experience in different industry areas, we ensure that the information you need is
available at the right time, place and in a high quality.
Nuestros servicios:
An integrated service provider for the whole value chain of
technical documentation:

6. arvato Technical Information Spain
In-depth documentation analysis
■ User requirements, volumes
■ Information flow, use and update
Content analysis
■ Legal conformity
 CE marking
 EN-ISO-ANSI standards for Technical Documentation
■ Documentation readability
 Writing guide
 Terminological database
Style analysis
■ Creation of style sheets and guides
■ Standardization of formats, layouts, illustrations
Document structure analysis
■ Analysis of the Content Management platform
■ Implementation of XML environments
■ Development of Product Definitions
Business Rules Development
Consulting

7. arvato Technical Information Spain
Technical writers
■ Technical background with linguistic knowledge
■ Focused on the final user, product and specific sector
requirements
Content generation with various Authoring Tools
■ XML: Arbortext Editor | HiCo ietdSuite® (S1000D, ATA) |
INMEDIUS (S1000D)
■ InDesign, Framemaker & Others
Document types
■ User manuals
■ Maintenance & Repair manuals
■ Electronic Spare Parts Catalogues
■ Electrical Diagrams
■ Guided fault finding
■ Training material
■ Technical and marketing material for sales staff
XML: We apply state-of-the art standards per industry
■ Aeronautical industry: Project S1000D (www.s1000d.org)
■ Naval industry: Shipdex (www.shipdex.com)
■ Others: DITA (http://dita.xml.org/)
Technical Authoring

8. arvato Technical Information Spain
Focus on technical precision, visual appeal
and easy comprehension
Types of illustration:
■ Vectorised b/w illustrations
■ User manual illustrations
■ Training illustrations
■ Marketing illustrations
■ 3D illustrations & animations
(Photo-realistic)
■ 2D & 3D animations
Utility Films
Multimedia Films (Marketing, Product functioning etc.)
 Isodraw, Photoshop, Tech Illustrator
 Direct illustration from 3D data
(CAD, CATIA, ProEngineer, etc)
 3D Via Composer (Dassault)
 CREO (PTC)
 Living Solids
 Adobe CSX Suite
Technical Illustration and Multimedia

9. arvato Technical Information Spain
 Management of high translation volumes
 > 36 Mio words translated per year
 Advanced CAT systems
 Creation and update of translation memories and
glossaries
 Reduction of translation times and costs
 Turnaround time and cost reduction in translations
 Translation into > 40 languages worldwide
 Main languages of
 European Union
 Central and Eastern Europe
 Asia
 Translators and proofreaders
 Native of the target language
 Technical knowledge in specific areas
Technical translation
Translation Memories, Glossaries, etc. (CAT tools)
Analysis Quote /
Planning
DTPProofreadingTranslation
Customer
delivery
{tms} arvato

10. arvato Technical Information Spain
Our E-Learning
 Online training documentation oriented to improve learning
materials and reduce cost of classroom trainings
 High-quality and interactive contents with virtual simulation
environment
 Didactic and pedagogic focus
 In accordance with SCORM Standard and UNE66181:2008
Objectives
 Improve communication products and promotions
 Reduce time for incorporating new employees
 Improve the administration of training
 Reduce training costs
 Reduce employee turnover
 Increase productivity
 Increase sales
 Same quality training in many languages
E-Learning

11. arvato Technical Information Spain
Diagnósis
arvato Technical Information offers you:
 Development of complete Diagnosis Concepts
(from Component Design to Tester recommendations)
 Fault Tree Development
 Programming of SW Tools (e.g. ODIS CREATOR)
 Guided Fault Finding (Expert Systems)
 Fault Isolation & Fault Correlation Procedures
 Trouble Shooting Manuals / AFI
 Electrical Diagrams, Wiring Diagrams, iSLPs,
Component Locations, Schematics
Planificación del
proyecto y
procesos
clave
Conceptos desde el
punto de vista de
IT
Estándard de
entrada y salida
de datos
Gestión técnica
del proyecto
Analisis del
proceso actual
A proper DIAGNOSIS CONCEPT and its flawless
implementation are key factors for the optimization of
Life-Cycle-Cost of any complex technological item.

12. arvato Technical Information Spain
IT Services
Our IT Services:
 Advice and Consulting
 Automation
 MS Office process automation
 System processes automation
(Data Exchange / interfaces / business adapters)
 Customized solutions development:
 Content Management Systems
 Portal Solutions & eShops
 Ticketing Systems
 Software Optimization:
 Functionality extension of existing software, requirements
changes and bux fixing
 Customized adaptations for your business
 Stylesheet Development and Publication Engine Optimization
 System configuration and maintenance
 We work in: Outsourcing / fixed-term project / bodylease

13. arvato Technical Information Spain
Benefits for our clients
Cost reduction
 Optimization of your TechPubs processes and cost
 Development and Translation cost of your
documentation
 Application of systematical processes for
contents creation, maintenance and distribution
 Bigger re-use of information and hence
better usage of your resources
 After Sales Cost reduction: Reduction of claims,
customer queries and product returns
 Objectives of 20% savings or more are usually
achieved when cooperating with us
Success in Sales
and After-Sales Activities
 Publishing in the language of the customer
 Improvement of the company’s image,
helping improve the sales figures
‟As your partner, our goal is to
improve your processes in the best
possible manner, while ensuring that
we maintain your competitiveness.
Hence, we create measurable added
value.”

14. arvato Technical Information Spain
arvato technical information Spain
»CORPORATE INFORMATION MANAGEMENT
Gran Vía SEAT s/n
08760 Martorell | Barcelona | Spain
Tel: +34 93 774 19 73
http://ti.arvato-cim.es/
arvato
technical information Spain
We convert your product into solution