1. DISASTER STRIKES. SOCIAL MEDIA RESPONDS.
Resource List
WEBSITES
“HowTo.gov is a website to help government workers deliver a better
customer experience to citizens.” It provides guidance on how to start
HowTo.gov/social-media
using and how to appropriately use social media as a government
agency.
A Facebook page for information about how Government can best use
facebook.com/government
Facebook
Short urls make it easy to share long links with your audience and let you
track clicks in your links.
Bitly.com Bitly.com is a free commercial service that shortens URLs. It has
partnered with usa.gov to allow anyone to shorten a government URL to
a shorter, trustworthy URL ending in 1.usa.gov
twitpic.com Twitpic is a website that allows users to easily post pictures to Twitter.
Hootsuite is a popular social media dashboard used to manage multiple
social media accounts, including cross-posting the same message on
Hootsuite.com multiple accounts (ie. Twitter and Facebook). It also allows
administrators to coordinate with other administrators of the accounts
and track the success of your social media use.
The Pew Internet and American Life Project produces reports exploring
Pewinternet.org the impact of the internet on families, communities, work and home,
daily life, education, health care, and civic and political life.
SocialMediaToday.com A blog for posting commentary and articles about social media.
A free and open source software for information collection, visualization
and interactive mapping supported by a group of developers but is
Ushahidi.com
implemented through crowdsourcing. Ushahidihas been used in
numerous disaster situations and in crisis monitoring.
A multi-agency, multi-year effort to map broadband and wireless access
Networknhnow.org
across the state to determine where there is either no or inadequate
iwantbroadbandnh.org
coverage, and provide those areas with high speed broadband access.

2. DISASTER STRIKES. SOCIAL MEDIA RESPONDS.
ARTICLES
A National Survey of Social Media Use in State http://www.nascio.org/publications/documents/NASCIO-
Government: Friends, Followers, and Feeds. SocialMedia.pdf
Government 2.0: How Social Media Could http://www.pbs.org/mediashift/2009/01/government-
Transform Gov PR 20-how-social-media-could-transform-gov-pr005.html
Special Report: Expert Round Table on Social
http://www.apha.org/about/news/socialmediariskcomm
Media and Risk Communication During Times of
_roundtable.htm
Crisis: Strategic Challenges and Opportunities
Risk communication in the internet age: The Rise
http://bit.ly/mcsOsE
of disorganized skepticism
http://www.pewinternet.org/Reports/2010/Internet-
Internet, broadband, and cell phone statistics
broadband-and-cell-phone-statistics.aspx
http://www.pewinternet.org/Reports/2011/Twitter-
Twitter Update, 2011
Update-2011.aspx
http://www.pewinternet.org/Reports/2010/Older-
Older Adults and Social Media
Adults-and-Social-Media.aspx
http://www.pewinternet.org/Reports/2011/Social-Life-
The Social Life of Health Information, 2011
of-Health-Info/Part-1/Section-2.aspx
Web Users Increasingly Rely on Social Media to
http://rdcrss.org/crvkrR
Seek Help in a Disaster, 2010
http://www.cci.edu.au/about/media/social-media-vs-
Social Media Vs. The Floods , 2011
the-floods
http://www.leighfazzina.com/2010/12/16/making-
The 10 Most Powerful Tweets of 2010
twitters-top-10-2010-tweets/
Google Person Finder: a tool born of disaster, from
http://lat.ms/lXqlCg
Hurricane Katrina to Japan’s quake, tsunami, 2011
Internet World Stats: Usage and Population
http://www.internetworldstats.com/stats.htm
Statistics, 2010
http://www.edisonresearch.com/home/archives/2011/0
The Social Habit 2011
5/the_social_habit_2011.php
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3. DISASTER STRIKES. SOCIAL MEDIA RESPONDS.
VIDEOS
How to Use Social Media in the Federal Government http://youtu.be/cIjdKi6DGJQ
17 State and Local Governments Honored for Web 2.0
http://bit.ly/kZD86t
and Social Media
Social Media is Not a Fad http://youtu.be/lFZ0z5Fm-Ng
Social Media Revolution 2011 http://youtu.be/3SuNx0UrnEo
Social Media in Plain English http://youtu.be/MpIOClX1jPE
Twitter in Plain English http://youtu.be/ddO9idmax0o
Twitter Search in Plain English http://youtu.be/jGbLWQYJ6iM
How to Sell Soap (about viral marketing) http://youtu.be/pI5D4OF7uqg
Marketing. Social Marketing. (about the changes in 21st
http://youtu.be/pI5D4OF7uqg
century communication)
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4. DISASTER STRIKES. SOCIAL MEDIA RESPONDS.
JOURNAL ARTICLES
Currie, Donya. Expert Round Table on Social Media and Risk Communications During Times of Crisis: Strategic
Challenge and Opportunities , 2009.
Hrdinova, Jana et al. Designing Social Media Policy for Government: Eight Essential Elements. The Research
Foundation of State University of New York, 2010.
Krimsky, Sheldon. Risk Communication in the internet age: The Rise of Disorganized Skepticism. Tufts
University, 2007.
Liu, Sophia and LeysiaPalen. The New Cartographers: Crisis Map Mashups and the Emergence of
Neogeographic Practice. University of Colorado, Boulder, 2010.
Low, Rouhshi et al. Protecting the Protectors: Legal Liabilities from the Use of Web 2.0 for Australian Disaster
Response. Queensland University of Technology, 2010.
Merchant, Raina M. et al. Integrating Social Media into Emergency-Preparedness Efforts. The New England
Journal of Medicine, 2011
Palen, Leysia et al. Crisis in a Networked World: Features of Computer-Mediated Communication in the April
16, 2007, Virginia Tech Event. Social Science Computer Review, 2009.
Palen, Leysia et al. Online Forums Supporting Grassroots Participation in Emergency Preparedness and
Response. Communications of the ACM, 2007
Palen, Leysia. The Emergence of Online Widescale Interaction in Unexpected Events: Assistance, Alliance &
Retreat. University of Colorado, Boulder, 2008
Palmer, Jason. Emergency 2.0 is coming to a website near you: the web spells a sea of change for crisis
management. How should emergency services respond? New Scientist, 2010
Starbird, Kate et al. Chatter on the Red: What Hazards Threat Reveals about the Social Life of Microblogged
Information. University of Colorado, Boulder, 2010.
Shklovski, Irena et al. Finding Community Through Information and Communication Technology During
Disaster Events. University of California & University of Colorado, 2008.
Sutton, Jeannette et al. Backchannels on the Front Lines: Emergent Uses of Social Media in the 207 South
California Wildfires. Proceedings of the 5th International ISCRAM Conference, May 2008.
Vieweg, Sarah et al. Microblogging During Two Natural Hazards Events: What Twitter May Contribute to
Situational Awareness. University of Colorado, Boulder, 2010.
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