7. “If the goal is defined badly,
if it doesn’t measure
what it’s supposed to measure,
if it doesn’t reflect
the real welfare of the system,
then the system
can’t possibly produce
a desirable result.”
Traps and
Opportunities
9. “Measuring well means
taking an honest stab at understanding
what change you created—
what happened with you
and what would've happened without you,
because your real impact
is the difference between the two.”
10. Impact from a thing
Is it needed?
Does it work?
Will it get to those who need it?
Will they use it correctly?
