Six trends that can fundamentally change banking and how banks must adapt to win in this digital world where industries are being re-imagined everyday

1. PLAY

2. Aman NARAIN!
@amanwhotweets!

3. DIGITAL IS
CHANGING THE
WORLD

4. 2008
2013

5. Global Internet Device Shipments Forecast!
Source: Gartner, IDC, Strategy Analytics, company filings, Bi Intelligence estimates!

6. Messaging!

8. 34 !Billion!
Messaging!
22!
!
5!
!
?!
!
?!
!
?!
ACTIVE!
400m!
$0.2bn!
Users / Revenue!Years to 34!Service!
ACTIVE!
271m!
$1.1bn!
REGISTERED!
340m!
$0.3bn!
REGISTERED!
130m!
$0.2bn!
REGISTERED!
3.5bn!
$3.7bn!

9. 2012! 2013! 2014! 2015! 2016! 2017!
$231!
$262!
$291!
$319!
$345!
$370!
Forecast: US Online Retail Sales, 2012 to 2017!
Source: Forrester Research Online retail Forecast, 2012 to 2017 (US)!
Year-on-year
growth! 14%! 13%! 11%! 10%! 8%! 7%!
Share of total
retail sales! 8%! 8%! 9%! 10%! 10%! 10%!
( US$ billions)!
CAGR from 2012 to 2017 : 9%!

10. Lines between offline and online shopping
experiences are blurring!

11. SIX DIGITAL
MEGA TRENDS

12. CLOUD! BIG DATA!
INTERNET OF
EVERYTHING!
SOCIAL MEDIA!
COLLABORATIVE
CONSUMPTION!
PRIVACY & SECURITY!

13. 4.5 Billion!Hours of Music Streamed!
1 Billion!Playlists Created!
24 Million!Active Users!
20,000!
Songs Added Everyday!

14. “…having it recommend a cool paella place in Barcelona
because it knows you eat paella all the time at home.” !
Dennis Crowley, CEO, FourSquare!

16. “ Companies need to think about a two way conversation in
real time instead of a one way conversation in prime time ”!
Allison Johnson, ex-VP Marketing, Apple!

21. 6.5 Million
Passwords Leaked!
40 Million !
sets of Card Data Leaked!
****!
-------!

22. “If the phone can track everything, how does the user know
it will be used for good?” !
Robert
Grimshaw

23. COMMERNCE
COMMUNITY
CONTENT
Industries being reimagined!
MUSIC!
PUBLISHING!
BOOKING!
BANKING!
?!

24. WHAT DOES IT
MEAN FOR
BANKS?

26. PROACTIVE! PREDICTIVE!REACTIVE!

30. The Rise & Rise of Digital China!
GROWING INTERNET CLIENT!
Source: @KPCB: CNNIC. comScore, 3/14.
500m MOBILE USERS!

31. China’s banking finance renaissance!
Source: @KPCB: Tencent,
Liang
Wu
(Hillhouse
Cap<al).
Alipay.
YU’E BAO 89BN
ASSETS UNDER MANAGEMENT!
WECHAT “MY BANK CARD”!
Manage
money / invest
in money
market funds
via WeChat
Payment
Find
restaurants
/
daily
group
buy
deals-­‐
powered
by
Dianping
Order
taxi
-­‐
powered
by
Didi
-­‐
pay
via
WeChat
Payment
New
Year
Lucky
Money
–
fun
/
social
game
to
incen<vize
users
to
link
bank
cards
to
WeChat
Payment.
5MM
users
used
on
Chinese
New
Year
Eve,
2014

32. WHAT WILL IT
TAKE TO WIN

33. INVESTMENTS

34. SCALE

35. RISK TAKING

36. ALLIANCES / ECOSYSTEMS

37. PEOPLE (MINDSET)

38. Q & A!