1. INSTITUTE OF MANAGEMENT STUDIES,
INDORE
A Presentation On:-
Resistance To Change
Submitted To: Submitted By:
Dr. Shine David Aparna Bakre
Apoorva Nivsarkar
Jayshree Pateriya
Lubha Jain
Radhika Bhagwat
Shweta Singh
9. Covert and Conscious: The Saboteur
Covert and Unconscious: The Survivor
Overt and Unconscious: The Zombie
Overt and Conscious: The Protester
10. Overt
Survivor Saboteur
Unconsciou
Conscious
s
Zombie Protester
Covert
11. Overt Covert
Overt active reaction Covert active reaction
Active
•Resistance Resistance
•Oppose Stall
•Argue Dismantle
•Obstruct Undermine
•Support Support
•Initiate Support & co-operate
•embrace
Overt passive reaction Covert passive reaction
Observe Ignore
Refrain Withdraw
Wait Avoid
Agree Give-in
accept comply
Passive
12. THE MANAGEMENT’S
CHALLENGE
Discovering Resistance
o Do those who are responsible for change
implementation realise that it is based on a serious
need?
o Do those involved describe the need for change
in the same way?
13. o Is there a common end goal for change to which
everyone agrees?
o Does everyone believe the goal is attainable and helps
the organization?
o Is there an unanimous confidence in the person
selected to manage the change?
Adopting a Balanced Approach
16. Education and Where people lack information or have
Communication inaccurate info. And analysis of the situation
Where all the information needed to design
Participation and the change is not available and where
Involvement others have considerable power to resist
Facilitation and In situations where people are resisting
Support because they have adjustment problems
There are chances of someone or some
Negotiation and group losing out in a change and where that
Agreement group has considerable power to resist
Manipulation and Co- Situations where other tactics will not work or
optation are too expensive
Explicit and Implicit Where speed is essential and the change
Coercion initiators possess considerable power
17. METHOD OF HANDLING RESISTANCE
Effective communication
Participative decision making
Negotiation or making deals
Co-optation and manipulation
Providing support
Coercion/apply force of reason
18. TECHNIQUES FOR MANAGING RESISTANCE
Counselling
Force field analysis
Commitment charting