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HELLAS DIRECT:
SETTING UP A NEW
INSURANCE COMPANY
IN GREECE
HACK CYPRUS 2013
NICOSIA, CYPRUS
4-8 SEPTEMBER 2013
(“LAUNCHING A START-UP AT A TIME OF CRISIS”)
LOOKING FOR A
NEW CHALLENGE
IN LIFE?
Sir Richard Branson (2012)
Oldest man to kitesurf
across the English Channel.
THERE ARE A BUNCH OF CRAZY THINGS YOU
COULD DO TO PICK YOURSELF UP
Hugh Hefner (2013)Felix Baumgartner (2012)
Married to a 26-year old
when he turned 86.
Skydived from space,
breaking the speed of sound.
… IN INSURANCE, IN GREECE, IN 2012!
OR YOU COULD START A NEW VENTURE
WTF?!
SO, WHO ARE WE? WHAT DO WE DO? HOW DID WE GET HERE?
TIP OF THE DAY:
STARTUPS CAN
BE BAD FOR
YOUR LOOKS
A LONG, LONG TIME AGO IN A GALAXY* FAR FAR AWAY…
* IN LONDON
Larry Page + Sergey Brin
LIKE MOST ENTREPRENEURS, WE SET OFF
THINKING WE’D BE THE NEXT GOOGLE GUYS …
* until this
guy came
along.
GOOGLE: Largest tech IPO in history*.
PRE-SEED SEED ROUND I
CUMULATIVECASHFLOW
ROUND II ROUND III ROUND IV
ANGELS
<EUR 100k EUR 500k-1m EUR 1-5m EUR 5-10m
8-10 YEARS
1/3
IPO
EUR 100-500k
‘VALLEY OF
DEATH”
xx
EARLY-STAGE LATE-STAGE
… KNOWING THAT REALITY CAN BE HARSH
(9/10 START-UPS FAIL)
1/2 2/3 4/5
EXPANSION FOLLOW-ON
EUR 30-50m EUR 50m>
GROWTH
EUR 10-30m
BREAK
EVEN
START-UP
SURVIVAL
RATE
SO, WHY GREECE?
A COUNTRY RUN BY
CROOKS AND
INCOMPETENT
POLITICIANS
TRANSFORMATIONAL
OPPORTUNITY -
GOING THROUGH A
HUGE RESET
LARGE ENOUGH –
11M PEOPLE
AND WHY CAR INSURANCE?
OBLIGATORY BY LAW
LETHARGIC COMPETITION
– HIGH COSTS AND
INNEFFICIENCIES
MIDDLEMAN IS STILL THE
KING WITH OBSENE
COMMISSIONS – BROKERS
NOT AGENTS
EUR 2BN MARKET SIZE
WHY NOW?
A STRONGER
REGULATOR
THE RISE OF THE
CONSUMER
BEST TIME TO
BUILD A BRAND
OUR STORY
¡  A NEW, DIRECT INSURANCE COMPANY IN GREECE.
¡  “CHANGING THE GREEK INSURANCE MARKET, ONE POLICY AT A TIME”.
¡  WE ARE HIGHLY SPECIALISED.
¡  WE LIVE AND BREATHE TECHNOLOGY.
¡  WE LOVE NUMBERS.
¡  WE SERVICE THE CONSUMER, NOT THE BROKER!
¡  23 PEOPLE IN 3 COUNTRIES.
¡  A LONG JOURNEY: 3 YEARS FROM START TO OUR FIRST SALE.
¡  WE HAVE FACED THREE KEY CHALLENGES ALONG THE WAY…
CHALLENGE I: SECURE (REAL) FUNDING
2,500 APPROACHES
300 MEETINGS
11 INVESTORS
1.5 YEARS
FINDING INVESTORS WASN’T EASY …
1 IN 8
1 IN 27
99.56%
REJECTION
RATE
… AND THE ODDS WERE NOT ON OUR SIDE
THERE IS A HIGHER CHANCE OF
BETTING ALL YOUR MONEY ON BLACK IN A
LAS VEGAS ROULETTE AND WINNING…
… 7 CONSECUTIVE TIMES!
CHALLENGE II: BUILD A GREAT COMPANY
Invest in technology
Algorithmic pricing
Close ties with academia
Keep innovatingHire the right people
Intelligence
Passion
A drive to make things better
Get licensed
A year of paperwork
Detailed business planning
Latest EU regulations
THERE ARE THREE BASIC INGREDIENTS TO
BUILDING A GREAT INSURANCE COMPANY
CHALLENGE III: DRIVE SALES
LIKE ANY NEW IDEA, APPEAL TO THE
INNOVATORS AND EARLY ADOPTERS FIRST
(NOT EVERYONE WILL GET IT – TARGET YOUR TRIBE FIRST!)
SOME DAYS ARE TOUGHER THAN OTHERS …
“Happy Hanukkah”
Israeli investor
Tel Aviv, IsraelLondon, UK Athens, Greece
“Shaken not stirred”
Russian investor
“Press 4 for help”
South African investor
… BUT IT IS THE LITTLE THINGS THAT
MAKE IT ALL WORTHWHILE
I have just insured my car with Hellas
Direct in under 5’. If all other
services (private or public) were as
friendly to the user as this one, our
productivity would be much higher
and we would all be much calmer…


 - a client’s facebook post

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Hellas Direct - Hack Cyprus 2013

  • 1. HELLAS DIRECT: SETTING UP A NEW INSURANCE COMPANY IN GREECE HACK CYPRUS 2013 NICOSIA, CYPRUS 4-8 SEPTEMBER 2013 (“LAUNCHING A START-UP AT A TIME OF CRISIS”)
  • 2. LOOKING FOR A NEW CHALLENGE IN LIFE?
  • 3. Sir Richard Branson (2012) Oldest man to kitesurf across the English Channel. THERE ARE A BUNCH OF CRAZY THINGS YOU COULD DO TO PICK YOURSELF UP Hugh Hefner (2013)Felix Baumgartner (2012) Married to a 26-year old when he turned 86. Skydived from space, breaking the speed of sound.
  • 4. … IN INSURANCE, IN GREECE, IN 2012! OR YOU COULD START A NEW VENTURE
  • 6. SO, WHO ARE WE? WHAT DO WE DO? HOW DID WE GET HERE? TIP OF THE DAY: STARTUPS CAN BE BAD FOR YOUR LOOKS A LONG, LONG TIME AGO IN A GALAXY* FAR FAR AWAY… * IN LONDON
  • 7. Larry Page + Sergey Brin LIKE MOST ENTREPRENEURS, WE SET OFF THINKING WE’D BE THE NEXT GOOGLE GUYS … * until this guy came along. GOOGLE: Largest tech IPO in history*.
  • 8. PRE-SEED SEED ROUND I CUMULATIVECASHFLOW ROUND II ROUND III ROUND IV ANGELS <EUR 100k EUR 500k-1m EUR 1-5m EUR 5-10m 8-10 YEARS 1/3 IPO EUR 100-500k ‘VALLEY OF DEATH” xx EARLY-STAGE LATE-STAGE … KNOWING THAT REALITY CAN BE HARSH (9/10 START-UPS FAIL) 1/2 2/3 4/5 EXPANSION FOLLOW-ON EUR 30-50m EUR 50m> GROWTH EUR 10-30m BREAK EVEN START-UP SURVIVAL RATE
  • 9. SO, WHY GREECE? A COUNTRY RUN BY CROOKS AND INCOMPETENT POLITICIANS TRANSFORMATIONAL OPPORTUNITY - GOING THROUGH A HUGE RESET LARGE ENOUGH – 11M PEOPLE
  • 10. AND WHY CAR INSURANCE? OBLIGATORY BY LAW LETHARGIC COMPETITION – HIGH COSTS AND INNEFFICIENCIES MIDDLEMAN IS STILL THE KING WITH OBSENE COMMISSIONS – BROKERS NOT AGENTS EUR 2BN MARKET SIZE
  • 11. WHY NOW? A STRONGER REGULATOR THE RISE OF THE CONSUMER BEST TIME TO BUILD A BRAND
  • 12. OUR STORY ¡  A NEW, DIRECT INSURANCE COMPANY IN GREECE. ¡  “CHANGING THE GREEK INSURANCE MARKET, ONE POLICY AT A TIME”. ¡  WE ARE HIGHLY SPECIALISED. ¡  WE LIVE AND BREATHE TECHNOLOGY. ¡  WE LOVE NUMBERS. ¡  WE SERVICE THE CONSUMER, NOT THE BROKER! ¡  23 PEOPLE IN 3 COUNTRIES. ¡  A LONG JOURNEY: 3 YEARS FROM START TO OUR FIRST SALE. ¡  WE HAVE FACED THREE KEY CHALLENGES ALONG THE WAY…
  • 13. CHALLENGE I: SECURE (REAL) FUNDING
  • 14. 2,500 APPROACHES 300 MEETINGS 11 INVESTORS 1.5 YEARS FINDING INVESTORS WASN’T EASY … 1 IN 8 1 IN 27
  • 15. 99.56% REJECTION RATE … AND THE ODDS WERE NOT ON OUR SIDE THERE IS A HIGHER CHANCE OF BETTING ALL YOUR MONEY ON BLACK IN A LAS VEGAS ROULETTE AND WINNING… … 7 CONSECUTIVE TIMES!
  • 16. CHALLENGE II: BUILD A GREAT COMPANY
  • 17. Invest in technology Algorithmic pricing Close ties with academia Keep innovatingHire the right people Intelligence Passion A drive to make things better Get licensed A year of paperwork Detailed business planning Latest EU regulations THERE ARE THREE BASIC INGREDIENTS TO BUILDING A GREAT INSURANCE COMPANY
  • 19. LIKE ANY NEW IDEA, APPEAL TO THE INNOVATORS AND EARLY ADOPTERS FIRST (NOT EVERYONE WILL GET IT – TARGET YOUR TRIBE FIRST!)
  • 20. SOME DAYS ARE TOUGHER THAN OTHERS … “Happy Hanukkah” Israeli investor Tel Aviv, IsraelLondon, UK Athens, Greece “Shaken not stirred” Russian investor “Press 4 for help” South African investor
  • 21. … BUT IT IS THE LITTLE THINGS THAT MAKE IT ALL WORTHWHILE I have just insured my car with Hellas Direct in under 5’. If all other services (private or public) were as friendly to the user as this one, our productivity would be much higher and we would all be much calmer… - a client’s facebook post