Cloud computing in practice
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Hybrid Cloud as enabler for Digital Transformation
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Cloud computing in practice
- 1. © IBM Corporation1 Presented by: It’s all about Cloud Cloud Computing in Practice Andrzej Osmak Cloud Delivery Architect, IBM
- 2. © IBM Corporation2 © IBM Corporation 2 Frontline decision making New mobile apps are consolidating decision making at the fingertips of people who need to act Disruptors are reinventing business processes and leading their industries with digital transformations Real time insight driven processes Insight from nontraditional data sources is being infused in business processes to create new business moments Digital Innovation New innovations are composed leveraging digital services from a broad ecosystem
- 3. © IBM Corporation3 © IBM Corporation 3 Will you disrupt or be disrupted by your industry? Bringing insight directly to their maintenance engineers via mobile Using weather data to predict real time inventory needs Sourcing new innovation from mobile developer communities
- 4. © IBM Corporation4 4© IBM Corporation Digital transformations require hybrid cloud Everything you will need won’t be in one place in the digital world. Data and services from multiple sources and environments Mobile and other models of engagement driven through clouds Innovation fueled by communities of developers and experts
- 5. © IBM Corporation5 © IBM Corporation 5 Hybrid cloud has some fundamental elements Hybrid cloud: connection of one or more clouds to traditional systems and/or connection of one or more clouds to other cloudsCloud Business Apps Quickly address front and back office needs with access to a broad set of software-as-a-service offerings Digital Innovation Platform Open standards-based cloud platform for building, running, and managing cloud and mobile apps World Class Cloud Infrastructure Maximize and extend existing IT to cloud and connect to enterprise grade cloud infrastructure worldwide
- 6. © IBM Corporation6 © IBM Corporation 6 The new hybrid cloud transforms roles across the organization IT leaders advance change Developers are empowered Business leaders innovate
- 7. © IBM Corporation7 IT needs a mix of deployment models and enterprise grade world class infrastructure World Class Cloud Infrastructure 40 global cloud centers Secure integration to on-premises systems Open, secure, and scalable Global cloud footprint Secure, high-speed network Expert services and tools
- 8. © IBM Corporation8 Developers need a digital innovation platform to rapidly bring new products and services to market Digital Innovation Platform Extend existing IT investments into cloud business and delivery models Enable seamless delivery with full DevOps and app lifecycle management Use any combination of public, dedicated and local development and deployment Bluemix provides expertise and services across market leading categories: Security Database Cloud Integration Business Analytics Web and application Internet of Things DevOps Portability Mobile
- 9. © IBM Corporation9 Leaders need access to cloud business apps in their hybrid cloud to drive competitive advantage Software- as-a-Service (SaaS) Accelerate business innovation Engage and collaborate Connect business processes fueled by powerful analytics 100+ IBM SaaS offerings aligned to business and IT Watson Analytics IBM Verse Kenexa Talent Suite
- 10. © IBM Corporation10 © IBM Corporation 10 But moving to a hybrid cloud introduces challenges Business processes and transactions span multiple environments creating new risk for security, visibility and control at each touch point Maximizing flexibility for the future to use any data, apps, services, and mobile devices as needs change going forward Fast, secure access to only the data your app needs identifying, integrating, and analyzing the right data from the vast types and volumes available
- 11. © IBM Corporation11 Hybrid Cloud Roadmap Prepare for implementation Develop cloud business case Determine cloud Deployment options Identify and prioritize workloads Create cloud strategy, architecture and plans 1 2 3 4 5 Goals: accelerated migration, quick wins and mitigated risks
- 12. © IBM Corporation12 Cloud strategy comprises four elements BUSINESS MODELS ENABLED BY CLOUD APPLICATION AND DELIVERY PLATFORMS DATA PLATFORMS INFRASTRUCTURE PLATFORMS Enterprise Cloud Strategy 1 2 3 4 5 Strategy
- 13. © IBM Corporation13 Cloud Adoption Patterns EnterpriseCloudAdoption Workload Migration Cloud First MigrateQuantifyPrioritizeSelect Workload analysis Wave 1 Wave 2 Wave 3 Migration Plan Business case New project Replace existing app / infra New project Evaluate a blend of cloud options that best suit the project requirements BPaaS SaaS PaaS IaaS 1 2 3 4 5 Prioritization
- 14. © IBM Corporation14 Example: Typical Banking System Components Strategy & Insight Strategy & Governance Business Strategy & Resource Planning Business & IT Architecture Acquisition & Alliance Planning Strategic Change Governance Public Relations Market Insight Market Research Segment Analysis Customer Insight Customer Analysis & Models Customer Profile Contact / Event History Risk & Financial Management Risk Risk Portfolio Management Lending Policy & Planning Asset / Liability Policy & Planning Compliance Audit/QA/Legal Business Policies & Procedures Finance Financial Control & Consolidation Performance Management & Reporting Finance Policies Fixed Asset Register Accounting / GL Treasury Front office and Channel Management Management Relationship Oversight & Management Channel Operations Distribution Planning Distribution Performance Management Sales & Servicing Customer Information Management Routing & Tracking Sales Servicing Transaction Capture Services Distribution Support Deal Structuring (Securitization / Syndication) Trading Corresponde nt Banking Customer Probity Check Brand & Product Management Marketing Brand & Segment Management Proposition Development Campaign Management Campaign Execution Product Factory Product Development Channel Planning & Development Product Catalogue Product Operations Planning & Development Processing / Back office Common Application Processing Statements & Correspondence Market Info Document Management Product Accounting Ops Mgmnt Customer Fulfilment Underlying Asset Procurement & Management Complaint & Exception Handling Customer Maint Collections & recovery Transactions Transaction Execution Reconciliation Transaction Authorization Cheque Processing Payments Cash Inventory Billing Fraud / AML Detection Specific Card Processing Custody & Other specific processingMerchant Operations Trade Finance specific Processing Treasury back office Clearing & Settlement Cash Managmnt Support Services Systems Development & Operations Helpdesk Services Human Resource Management Facilities Operation & Maintenance Procurement ... cloud readiness assessment shows 35% of existing workloads can be moved to cloud Campaign Management Cloudable = yes, 100% Cost savings 30% to 80% 1 2 3 4 5 Prioritization
- 15. © IBM Corporation15 Public vs Private vs Hybrid 1 2 3 4 5 Value drivers: • Customization • Efficiency • Availability • Resiliency • Security and Privacy Value drivers: • Standardization • Capital preservation • Flexibility • Time to deploy Value drivers: • Best of Both Worlds • Data security • Governance • Compliance and budgetary challenges Deployment options Private Cloud Hybrid Cloud Off-premises Cloud
- 16. © IBM Corporation16 Example: IT Cost reduction for Global Trade Provider 1 2 3 4 5 Business Case Source: Case Study on Cloud Implementation for a Global Trade Provider, http://www.slideshare.net/msitpro/tradefacilitate-cs-unlocked Upfront Capital Expenses No Longer Incurred $5341 per server (CAPX) $107 per month (OPEX) Traditional Funding Cloud Funding High capital expense replaced by modest operational expense, which is easier to budget for and manage Rapid Scalability at less cost 97% Reduction in the deployment time Growing customer base • Purchasing and managing additional servers replaced by addition of web roles • Saved One-third of the cost of adding an additional server every 3 years Reduced IT spending on basic infrastructure leaves more time & budget to focus on strategic initiatives & growing customer needs
- 17. © IBM Corporation17 Example: Private Cloud for Banking Client 0% 30% 80% 80% 80% 80% 0% 25% 50% 75% 100% 0% 25% 50% 75% 100% Current status Year 1 Year 2 Year 3 Year 4 Year 5 Capex/Opex% OSI Opex profile Capex Opex Opex improvement A. Impact on spend B. Impact on Opex profile Based on agreed workload transition plan Source: The above is based on actual business case developed for an IBM banking client and is used here as a representative example. Actual results for other banks will vary 13% 47% 49% 48% 47% 0% 25% 50% 75% 100% - 5 10 15 20 Year 1 Year 2 Year 3 Year 4 Year 5 CostinUSDmn Cost comparison chart (including 10% YoY increase in OSI images) Traditional computing Private cloud costs % reduction ~50% savings from year 2 can be used for strategic initiatives Mission critical, 1% Business important, 16% Development & Test, 21%Utility, 61% Bank’s total Operating System Image (OSI) requirements 1 2 3 4 5 Business Case
- 18. © IBM Corporation18 Example: Cloud-based Analytics 1 2 3 4 5 Business Case Effectiveness – 20% increase in conversion rates for marketing campaigns expected Customer satisfaction – Improves satisfaction by providing customers with a more personalized and relevant experience Efficiency – Increases efficiency of marketing operations by significantly shortening the marketing campaign cycle CHALLENGE When this bank saw deeper customer engagement as essential to its growth and profitability, it knew that having solid, data-driven insights on customer behavior and preferences was the foundation. The real key, it recognized, was to infuse these insights into customer touch points such as outbound campaigns and inbound calls. This bank in Japan operates nearly 200 branches in Japan and other areas in Asia SOLUTION The bank is using cloud-based behavioral modeling to find service propensity patterns across its customer segments. And it’s incorporating those insights directly into its campaign management and inbound customer interactions to deliver a more personalized experience across all channels.
- 19. © IBM Corporation19 Example: Cloud-based Storage 1 2 3 4 5 What if you could put your cable subscribers’ DVR storage in the cloud? DVR in the cloud is going to change the face of media, entertainment and advertising. Not only is it more convenient for subscribers, it delivers a better service. The cable company is going to know so much more about its subscribers, it will be able to virtually tailor the individual experience for each subscriber. Real Business Results Reduced the costs of deploying and maintaining set-top boxes by 50 percent, saving more than USD 6 million annually Generated more than USD 8 million in new revenue from enhanced DVR services Increased advertising reach by 12 percent A cloud-based DVR service transforms how a cable company operates, gives unprecedented insights into viewing habits, and offers consumers greater control over their television experience. A cable television company in North America Cloud business case
- 20. © IBM Corporation20 Security, Privacy and Compliance 1 2 3 4 5 As companies start planning to adopt cloud, key questions come up about their data & applications: Where is our data stored? What about data sovereignty? How do we protect our customers’ privacy? How does cloud affect our regulatory compliance? Is a business continuity plan available for cloud? Risk Management Plan Cloud SLA Cloud requirements Monitoring & Auditing Risk & Security Management processes Physical & Logical controls implementation Audits & reports Critical elements to address security, privacy and compliance concerns SERVICE CONSUMER CLOUDSERVICE PROVIDER Implementation IT Strategy
- 21. © IBM Corporation21 New Operating Model An Operating Model is a framework for formulating an operations strategy Market shifts necessitate most industries to adopt CAMSS To succeed organizations have to assess the impact and determine actions ROADMAP FOR CHANGE Target Operating Model BUSINESS GOALS AND STRATEGY TOM Customer Experience Performance Metrics Technology Skills & Capabilities Sourcing & Alliances Assets & Locations Organization & Governance Processes 1 2 3 4 5 Implementation CULTURE Additional Resources: Cloud Maturity Tool http://benchmark.cloudcurve.eiu.com/ Read the research for more insights http://www.ibm.com/cloud-computing/us/en/cloudmaturity.html
- 22. © IBM Corporation22 © IBM Corporation 22 Summary Understand Digital Transformations Be Disruptor rather than be Disrupted Prepare and Execute Hybrid Cloud Roadmap
- 23. © IBM Corporation23© IBM Corporation23 Thank You Contact: Andrzej Osmak IBM Cloud Delivery Architect andrzej.osmak@pl.ibm.com pl.linkedin.com/in/andrzejosmak Twitter: @aosmak
Notas do Editor
- Speaking Points: Many disruptive forces coming together at one time Need to think digitally Customers are redefining how they engage with us We need to demonstrate insight about them personalize their experiences truly collaborate and build strong relationships. Changes in engagement forcing businesses to change Business processes require speed, agility & insight from analytics. Every business, large or small, needs to act digitally At startup speed…Cloud enables this Think like a startup Act like a startup Drive innovation. Cloud enabling enterprises to fuel innovation We envision a future helping customers continue their digital business transformation - with a focus on speed “just-in-time” or real-time analytics are becoming a business cornerstone. We are seeing disruptors leveraging some key digital transformations to reinvent business processes: Front line decision making: New mobile apps are bringing data and decision making to the fingertips of people at the front lines of your organization who need to act, enabling your organization to become more nimble and provide better service Moving decision making to the front line requires: Connecting and securing services and data from different places including core systems of record The ability to assemble them together as services outside the firewall, for mobile and web apps Quickly identifying and resolving any performance bottlenecks that could occur. Insight driven processes: Insight from non traditional data – social like twitter, internet of things, wearable devices, m2m is being used in real time business critical processes to create new business moments. More data, insight and capabilities are available in both employee and customer devices at the point of action, enabling faster, better decisions and action in the business moment Delivering insight driven processes requires the ability to integrate data sources from the internet of things, as well as systems of record and 3rd party data sets analytics that have cloud speed and elasticity Delivered at the right time, right place… informing and enabling business moments Ecosystem based innovation: Other companies are effectively becoming digital innovators. They are focusing on creating their unique differentiation and sourcing from developer communities to help complete complex products and solutions. They are leveraging digital services from a broad ecosystem so they can focus on their core competences Enabling ecosystem based innovation requires: easy integration of data and services from any source Agile DevOps capabilities that enable rapid experimentation Coordinated lifecycle delivery
- Speaking Points: Lets talk about some enterprise that have chosen to be disruptors For instance the airline industry Globally, over 100,000 planes take off every day – over 37 million flights last year A plane alone has 360,000 parts. Small margins - about $4 per passenger in 2012 – about the cost of a cup of large coffee In the US alone flight delays cost over $8 billion in 2012 Making the right decision at the right time and place can make a huge difference. A critical metric that airlines can control is Turnaround times – that’s how long it takes to turn an incoming flight into an outbound flight For an Airbus A320, industry best practice is around 25 minutes. But it’s not uncommon for turnaround time to take 45 minutes or more. Every flight hour lost is about $10,000 of lost revenue. Airlines are looking to adopt more efficient maintenance models Airbus spoke on stage at InterConnect this year saw this as an opportunity to transform the way they deliver value to their customers moving beyond simply selling airplanes to offer new services that bring their expertise to their customers by bringing a wide variety of data and insight together to mobile devices in the hands of maintenance engineers to optimize the speed and efficiency of maintenance actions. This requires dealing with a high number of diverse systems some on premises some in the cloud some on planes in flight some in the hands of maintenance engineers It all has to come together so the people on the front lines can do their jobs more effectively. They can bring all the pieces of the maintenance puzzle together: The current location of the aircraft … The maintenance history and real time maintenance status of the aircraft … The availability of parts … The location, availability and skills of the line mechanic … and more By connecting and securing services and data from all these different sources, on the IBM Cloud, the three main players in aircraft maintenance The mechanic The maintenance supervisor And Airbus The right information gets to the right decision-makers at the point of action at the right time, Accelerating troubleshooting Shrinking Turnaround Time. Keeping planes and people moving. IBM Cloud and mobile bring it all together – the ability to bridge between the cloud and back office systems, mobile capabilities, analytics and security DelHaize, Parent company of Food Lion Using nontraditional data, weather data in their inventory business process To predict buying behaviors based on weather. Just-in-time inventory based on answering open-ended business questions like weather that causes them to adjust their optimal goals continuously. Citi spoke at Interconnect as well. Fostering innovation through digital acceleration Leverages the concept of outside-in innovation. Through it they want to: Unleash the power of the tech community Develop new solutions Disrupt the way banks innovate Recognized the missed opportunities that would exist if they relied solely on Citi and were unable to engage the full tech community. Using 3rd party development communities to help drive innovation. Businesses today are using the cloud as a way to transform through disruptive innovation. In his keynote from InterConnect 2015, "Digital Transformations: Working in a Hybrid Cloud," Jerry Cuomo talks about Citigroup's digital transformation through JoinPay, a simple app that drives demand to Citi services through a hybrid cloud. https://www.ibm.com/cloud/resourcecenter/content/24 IBM itself is another good example of company who needed to reinvent itself, couple of times already... Around 1960 IBM introduced early Mainframes which replaced computers based on vacuum tubes In 1981 IBM introduced IBM PC to the market, hiring Microsoft to develop it’s OS called DOS In 1993 IBM is loosing 8 billion $ as result of missread of personal computers revolution In 1994 IBM has new business course, one that focuses less on its traditional strengths in hardware, and more on services, software, and its ability to craft technology solutions In 1997 IBM creates term eBusiness and defines new industry by using Internet as medium for doing Business Source http://www.pcworld.com/article/230435/100_years_of_ibm_milestones.html
- Speaking Points: How you will personally respond to the new digital era? The first step is to recognize where you need to head If you look at these digital transformations it’s clear that digital businesses today use and connect data and services from many different sources. Some you will own. Some you will simply connect to. Some will be on-premises and some will not. One large category of apps and services that are being driving through cloud are mobile apps and other means of engagement. The bottom line is no one environment will contain everything you will need and use. The reality is that digital transformations will require hybrid cloud.
- Speaking Points: Hybrid cloud is defined as the connection of one or more clouds to traditional systems and/or connection of one or more clouds to other clouds So some or all of environments you will use will be cloud When we talk about cloud there are three fundamental elements: Cloud Business Apps – these are the software-as-a-service offerings that allow you to rapidly address front and back office needs. Digital Innovation Platform – this is the platform for building, running, and managing cloud and mobile apps World Class Cloud Infrastructure – this is the private and public cloud infrastructures that you will use There are characteristics to these elements that are important for digital transformations. But to make these work effectively in a hybrid cloud environment there are some important challenges that must be overcome
- Speaking Points: IT Leaders need Ninja like speed and skill to embrace the flexibility of universal hybrid clouds and meet shrinking time-to-value needs of the business. 61% of leading companies are achieving their objective of increased workforce efficiency through cloud (IBM Business Technology Trends 2014) Developers are now empowered to focus on cloud and working to create new apps faster. By the end of 2015, 75% of large organizations are expected to have adopted agile devOps practices, (IDC) and 25% of cloud developers indicated development of cloud apps from within a hybrid environment. Business leaders use the power of technology to experiment and innovate. 68% of leading companies are achieving their objective of improved customer experience through cloud (IBM Business Technology Trends)
- Speaking Points: Start with a World Class Infrastructure IBM’s cloud infrastructure is currently in more than 140 different countries. In 2014, we added 10 data centers to SoftLayer's global network in places like Hong Kong, Paris and Mexico Cit. SL continues their global expansion in 2015, with new datacenters we are announcing we will add in Montreal and Sydney Through SoftLayer’s cloud infrastructure, IBM has uniquely brought you visibility and control of your data and apps with our cloud infrastructure SoftLayer. Private Networks, dedicated server, ability to deploy on bare metal means fast performance and increased security. For example, the Mexico City facility provides 10Gbps connections to SoftLayer services, less than 25 milliseconds of latency from IBM’s Dallas cloud center, and less than 210 milliseconds of latency from IBM’s growing network of SoftLayer cloud centers around the world. IBM’s cloud infrastructure helps increase IT and Developer productivity Open Stack services allow you to use open standards based apis to quickly provision infrastructure to test and deploy. Also newly announced IBM Power Systems on the cloud allow for easy capacity expansion to SoftLayer Ginni recently announced, IBM will invest more than $1 billion in software defined storage over the next five years to help clients transform their IT infrastructure by evolving their storage to enterprise-grade, open and scalable hybrid cloud environments. Added security with Intel® Trusted Execution Technology (Intel® TXT) and new Auto Scale capabilities Two new data centers built to meet FedRAMP and FISMA requirements Bare metal servers deployed in minutes and billed by the hour - enabling a new consumptive business model for rapid delivery of computing intensive workloads Hybrid Infrastructure enabled by delivering consistent Openstack experience across consumption models (local, dedicated and public)
- Speaking Points: IBM Bluemix is an open-standards cloud platform for building, running, and managing applications. With Bluemix, developers can focus on building excellent user experiences with flexible compute options, choice of DevOps tooling, and a powerful set of IBM and third-party APIs and services. Bluemix provides mobile and web developers access to IBM and third-party software for integration, security, transaction, and other key functions. The goal is to simplify the delivery of an application by providing services that are ready for immediate use and hosting capabilities to enable internal scale development. Bluemix also has cloud deployments that fit your needs. Whether you are a small business that plans to scale, or a large enterprise that requires additional isolation, you can develop in a cloud without borders, connecting your dedicated services to the public Bluemix services available from IBM and third-party providers. With the broad set of services and runtimes in Bluemix, the developer gains control and flexibility, and has access to various data options, from predictive analytics to big data. Bluemix provides the following features: A range of services that enable you to build and extend web and mobile apps fast. Processing power for you to deliver app changes continuously. Fit-for-purpose programming models and services. Manageability of services and applications. Optimized and elastic workloads. Continuous availability.
- Speaking Points: Cloud brings a new level of agility to business innovation – our research shoes that leading organizations are using ready-built SaaS applications not only to run their business but to change it and evolve it. SaaS delivers deep domain expertise, powerful analytics and flexible collaboration tools in every solution, as part of the application design. As part of the over 400 IBM and partner solutions on IBM Cloud marketplace, IBM has a large portfolio of more than 100 SaaS solutions for front and back office needs along with customized solutions from GBS (the 20 Cloud Business Solutions). ***** We’ve already pointed out that business leaders are innovating. One way they’re doing this is by leveraging SaaS. Knowing what business problem needs to be solved, SaaS empowers a business person to find an application which supports the LOB to be up and running quickly and delivering value and innovation without the drudgery of buying and deploying servers, architecting applications, etc. Business can focus on business. This is perhaps an oversimplification, but it’s illustrative of SaaS. You own a computer at home. You want to have an email account. Your ISP doesn’t provide one. Are you, the casual user, going to learn about IMAP, POP, SMTP and how to setup an email server? Or would you rather sign up for Verse, Gmail or Hotmail and just have the ability to communicate with others in seconds? Businesses have similar decisions to make with the outcomes having further reaching consequences.
- Speaking Points: According to an Evans Data survey, the top two reasons to move to cloud are lower cost and flexibility of technology. * The challenges we hear from customers as they try to ensure successful hybrid cloud implementations are: That Business processes and transactions now cross multiple environments creating new risk for security, visibility and control at each touch point. and maximizing flexibility to use not only my own data, apps and services, but also those from anywhere I want and be confident I’ll have that flexibility into the future? In this hybrid environment, how do I give my apps and developers fast and secure access to only the data they need to improve my business processes?
- Speaking Points: 1. Determine the organization goals, platform requirements & complexity associated Develop enterprise cloud strategy, options available and roadmap Envision the cloud architecture that will support cloud initiatives Update IT Strategy and IT plans to align them with cloud strategy 2. Define business drivers to prioritize use cases for cloud Implement a CloudFirst strategy to evaluate right blend of cloud options for new projects Assess and evaluate from the current applications, the best candidates for cloud Determine the applications to be moved to cloud 3. Define multi-sourcing models and cloud vendor selection criteria Assess and determine how to best leverage the options of private, public and hybrid delivery models Develop Cloud Service Catalog, SLAs and KPIs 4. Conduct risk assessment, identify risks and mitigation measures Develop cloud cost models including transition Finalize a cloud business case and examine its ROI including time required for initial payback 5. Prepare infrastructure for cloud Develop Cloud Risk Management plan and policies Security and Compliance plan and processes Transition plan including workforce transition Assess impact on operating model; identify and plan changes required
- Speaking Points: APPLICATION AND DELIVERY PLATFORMS Driving agility and productivity for the enterprise; tested strategies to improve life cycle performance INFRASTRUCTURE PLATFORMS Delivering consumable, secure and readily available resources to enable agile execution DATA PLATFORMS Instantiating well-integrated business intelligence to manage the enterprise BUSINESS MODELS ENABLED BY CLOUD Promoting highly competitive initiatives at the enterprise and Industry level
- Speaking Points: Enterprise Cloud Adoption Cloud First The Opengroup defines the term “workload” as the type and characteristics of application(s) that can be hosted on the Cloud Challenges to address: Now that I am ready for cloud, what workloads fit my target cloud? What is the real cost-benefit of moving workloads to the cloud? Prioritization helps determine cloudable applications Workload migration categories Ready for Cloud – Wave 1 May be ready for Cloud – Wave 2 Not ready for cloud – Wave 3
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- Speaking Points: Private Cloud Software, hardware and platforms are hosted in a data center owned by a organization and used by different departments / units inside of the organization Off-premises Cloud (Public) Software, hardware and platforms are hosted externally by a third party vendor who manages all aspects of the services for the organization Rais analogy to Bank Hybrid Cloud Software, hardware and platforms are hosted both in third party data centers, as well as inside of a organization
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- Speaking Points: An operating model is a framework for formulating an operations strategy that best deploys and determine the explicit choices needed to achieve business goals Market shifts in the digital economy necessitate most industries to adopt new technologies like cloud, mobile, social media and analytics To succeed with cloud, organizations have to assess the impact of cloud on the operating model and determine what actions are required to make cloud adoption smoother and more successful
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