1. Life Insurance System
By
Cethar Consultancy Services Pvt.Ltd.
India
www.cetharsoft.com
ISO 9001 certified, A NASSCOM Member

2. Life Insurance System
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Overview
CQLife, is an end to end integrated Life Insurance Software, that can contribute to
the strategic plans of business growth and increased productivity of any Life
Insurance Company.
CQLife is ideally suited for mid-sized Insurance Companies especially in the
emerging markets in Africa, Middle East, Asia and Eastern Europe.
Improvements in departmental productivity, reduction in cycle time for processing
of a proposal, a policy alteration or a claim, will become visible within a few months
of Go-Live with CQLife.
The implementation of CQLife, can be a migration from an existing system for an
established Insurance Company or can be the first-choice for a new venture.
With CQLife, there is no need to search around for ‘information’ hidden within the
‘data’.
The Software offers a quick return on investment for any Life Insurance Company
choosing to implement the same and smoothly merges with established procedures
within the organisation. This means the implementation time is much less when
compared to other similar products.
A Customer of the Life Insurance Company, who may play multiple roles –as the Life
Assured, as a Beneficiary, as an Agent or in other forms, is referred by a Unique
Identity Number within CQLife so that a complete business profile of a customer can
be obtained in one single view.
CQLife supports an unlimited number of Insurance products falling under different
categories such as TERM, ENDOWMENT, WHOLE LIFE, PENSION, UNIT LINKED,
GROUP. Multiple PLANS in each product can be configured easily and offered to the
customers.
The Software has a powerful Medical Module built-in for recording the details of
medical tests and for managing the database of medical service providers.
CQLife has special modules for the Executive Management, to be able to view the
business statistics at a glance and use them for strategic decision making.
Agents, can rest assured that their commissions will be processed in time and
accurately due to automated procedures in CQLife.
Timely submissions of reports to the actuaries and proper adherence to Re-
Insurance requirements are possible with CQLife.
CQLife offers two types of Web Interfaces – one for the Agents and the other for
the Customers. An Insurance Company can start with a simple Web Link for
Inquiries only and extend it in due course with a feature-rich Portal.
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3. Life Insurance System
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CQLife also has a Group Pension Administration System with which Group Pension
Products can be customized to suit corporate needs.
If the Insurance Company uses third party software for Financial Accounting,
Payment Collections, Document Management etc. CQLife can be easily interfaced to
these systems.
CQLife modules are offered in three versions making it affordable to all.
Tags:
 End-to-end integrated system for Life Insurance business,
 Fully browser based,
 Integrated work-flow management,
 Contributes to increased business
 Dashboards for executive management
 Transforms ‘Data’ as ‘Information’
 One click view of the entire policy profile
 Configurable products and plans,
 Interlinked to medical tests requirements,
 Interfaces to 3rd party systems,
 Easy migration from an existing system,
 User-friendly, Secure, Robust with controls
 Does not require changes to business procedures in-force
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4. Life Insurance System
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Salient features
 An integrated Software for Life  Database - Oracle ®
Insurance Business  Microsoft ® Technology
 Covers all major business
functions  Quick Return-On-Investment
 Designed and developed in  Contributes to improved
consultation with Domain Experts productivity
 Modular design , Scalable and  Simple to learn and easy to use
Customizable  Does not warrant any major
 Packaged to meet growing needs changes to operational processes
of the customer
 Browser based and easy to deploy  Provides a COMPETITIVE
 Phased Implementation ADVANTAGE
possibilities
 Secure and Stable
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5. Life Insurance System
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CQLife – Core > Enterprise > Enterprise Plus
Product Class and Plans Member Profile System Administration
Proposal Underwriting Policy Conversion / Printing
Policy Servicing Claims Handling Interfaces to 3rd party Systems
Medical Tests MIS / Dashboard Customer Payments / Standing
Orders
Policy Inquiry Agents Member Inquiry
Re-Insurance Quotation Group Pension
Actuary Reports Agents – Web Link Customers – Web Link
Agent Portal Alerts and Reminders Customer Portal
Core Enterprise Enterprise PLUS
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6. Life Insurance System
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Modules
CQLife Core CQLife Enterprise CQLife Enterprise PLUS
1 Proposals / Underwriting All modules in CQLife Core All modules in CQLife
Enterprise and
and
2 Medical module linked to Quotation Preparation Mobile and Email Alerts
Underwriting
3 Policy Conversion / Printing Agents Agent Portal
4 Policy Servicing – Technical Re-Insurance Customer Portal
5 Policy Servicing - Group Pension
NonTechnical Administration
6 Claims handling Actuary Reports
7 Bonus, Agent Commission Customer Web Link
Calculations
8 Unit Linked Plans Agent Web Link
(InvestmentPlans)
9 Bank Linked Schemes (Linked
to Bank Loans)
10 Standing Orders (Auto-Debits,
Bank Payments)
11 Work Flow Management and
Status Monitoring
12 Front Office module for
Premium Collections
13 Interfaces to General Ledger,
Document Management,
Cheque Printing …
14 Unified Member Database
(LifeAssured, Beneficiaries,
Agents)
15 Product Classes, Plans
16 Reference Masters
17 User Access Controls, Menu
Option Configuration
18 Audit Logs, Policy Versioning
19 Inquiries, Reports, Data
Export Options
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Module details
Products and Plans
 Supports Individual and Group Re-Insurance
Life Policies  Automatic Re-Insurance Advice
 NO LIMIT on number of Life generation
Products (Term, Endowment,  User definable Treaty details (for
Unit Linked, Group) Re-Insurance)
 No LIMIT on number of PLANS BackOffice Processes
per Life Product  Automated Bonus accruals – No
Customer Profile time consuming manual work
 Single View Point for complete  Projection for funds inflow
Member Profile with a Unique ID (premium) and outflow
 Multiple Customer Attributes (settlements)
including details about KYC  Fund allocation, switching and
Check viewing NAV for Unit Linked
Proposals / Underwriting / Conversion Policies
 Direct Proposals or Quotation Agents
initiated Proposals  Agents Module with automated
 Underwriting Synopsis before a Agent’s Commission Processing
Policy is printed Quotation
 Medical linked to Underwriting and thereby  What-If analysis in Quotation
generating automated medical test slips Preparation Stage
 Scan , Store and Link Medical  Multiple versions of Quotations
Reports to Member Profile are possible
 View all information about a  Facility to skip Quotation
Policy from one single screen preparation and enter a proposal
Policy Servicing directly
 Clubbed Policy Servicing actions Group Pension Administration
for simultaneous action  For Pension Administration and
 Supports both Technical and Payments for Pension
Nontechnical Servicing  Bulk data import and group
Claims handling
 Well defined and controlled Controls
process for Claims handling  Personalized Menu Options
 Controls against duplicate / offering better control over
multiple Claims usage
 Automated Settlements –  Well defined Access Controls
(Partial, On Maturity, Annuity)  Dual Control – Maker / Checker
Concept
Premium Payments  Policy Versioning and Audit Logs
 Standing Orders, Direct  Control Checks to ensure data
Collections, Bank Payments accuracy
 Alerts on overdue Premiums,
Paid-up policies etc.
Actuary
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8. Life Insurance System
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 Comprehensive reports for the  MIS Statistics
Actuary
More features
Web Interface  Templates based reporting
 Inquiry module for the Agents  Interfaces to Email, Mobile
 Inquiry module for the
messaging (SMS) for faster
Customers
communication
 Full portal for Agents and
 Provides for 24x7 Operation in
Customers (Enterprise Plus)
Data Interchange a Browser environment
 Bulk data import facilities – for  Supported on Oracle RDBMS ®
data migration from an earlier  Technology – Microsoft ®
system ASP.NET with advanced
 Data export facilities –for further development tools
processing , reporting
 Supported on all popular
 Interfaces to General Ledger,
browsers
Investment System, Document
Management System  Possible to implement new
For the Executive Management Life Products / Plans with
 Work Status monitors for minimal alterations
tracking and solving any
bottlenecks or delays
 Dashboard for a single view of
the business for the CxOs /
Level ‘C Inquiries
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9. Life Insurance System
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Back-end processing
Apart from Front-End Menu Options for the users, several back-office processes are available. Some
examples are:
 Bonus Calculations for Interim Bonus , Vested Bonus, Declared Bonus
 Automated Agent’s Commission Calculation
 Payments Processing for Partial Payment , Final Maturity Payments, Pension Payments
 Accumulation of daily totals for MIS and Control Checks
 Extraction of Premium Due Records to be processed in the Standing Order module
 Versioning or logging of any changes to the Policy details
 Automated logging of system usage
Supported Life Products
CQLife has been designed to support all the Life Products offered by a Life Insurance Company. The
products are grouped under a broad category such as
 TERM
 ENDOWMENT
 WHOLE LIFE
 PENSION PRODUCTS – PERSONAL and GROUP
 UNIT LINKED
 CHILD PRODUCTS
Each Product can have more than one PLAN to cover multiple Age Groups, Premium and SumAssured.
In short, CQLife can be configured to support standard as well as customised Products and Plans. A list
of products that are supported by CQLIfe are given in the following page.
A list of products configured for a valued customer, are given in the next page.
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Retirement Annuity
Product Pension & Unit Linked
Child Retirement Plus (Single Premium)
Child'S Deferred Endowment Assurance With Profits Retirement Plus With Escalating Premium Payment
Child'S Deferred Endowment Assurance Without Profits Retirement Plus With Level Premium Payment
Educassurance Life Insurance Portfolio
Joint Life Educassurance LIP - Euro
Single Life Educassurance LIP - Mauritian Rupees
Endowment LIP - South African Rand (ZAR)
Joint Endowment Assurance With Profits LIP - UK Pounds
Joint Investment Plus Single Premium LIP - US Dollars
Joint Ordinary Anticipated Endowment With Profits Term
Joint Quadruple Multiple Anticipated Endowment Assurance Decreasing Term Assurance
With Profits
Joint Quadruple Anticipated Endowment Assurance With Group Level Term Joint Life Assured
Profits Group Level Term Scheme Joint Life Assured
Joint Triple Multiple Anticipated Endowment Assurance Group Level Term Scheme Single Life Assured
With Profits
Group Level Term Single Life Assured
Joint Triple Anticipated Endowment Assurance With Profits
Intermediaries Group Life Scheme
Single Endowment Assurance With Profits
Joint Banking Group Life Protection Scheme
Single Endowment Assurance Without Profits
Joint Decreasing Term Assurance
Single Ordinary Anticipated Endowment Assurance With
Profits Joint Level Term Assurance
Single Quadruple Anticipated Endowment Assurance With Joint Platinum Decreasing Term Assurance
Profits
Joint Platinum Level Term Assurance
Single Quadruple Multiple Anticipated Endowment
Assurance With Profits Single Banking Group Life Protection Scheme
Single Triple Anticipated Endowment Assurance With Profits Single Group Creditor Scheme
Single Triple Multiple Anticipated Endowment Assurance Single Level Term Assurance
With Profits
Single Platinum Decreasing Term Assurance
Endowment & Unit Linked
Single Platinum Level Term Assurance
Investment Plus Single Premium
Wholelife
Investment Plus With Escalating Premium
Joint Pure Whole Life Assurance Without Profits
Investment Plus With Level Premium
Joint Whole Life Assurance With Profits (Limited Payments)
Joint Investment Plus With Escalating Premium Joint Whole Life Assurance Without Profits (Limited
Joint Investment Plus With Level Premium Payments)
Group Pension Single Pure Whole Life Assurance With Profits
Group Pension Scheme With Insurance Single Pure Whole Life Assurance Without Profits
Group Pension With Death And Tpd Single Whole Life Assurance With Profits (Limited Payments)
Group Pension With Insurance Single Whole Life Assurance Without Profits (Limited
Payments)
Staff Group Pension Scheme
Pension
Personal Pension Plan
This is a List of Products that are configured presently at a Live Implementation. Each product
can have more than one PLAN. The System is flexible enough to define new products and
plans.
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11. Life Insurance System
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Policy Servicing /Alterations
CQLife covers a wide range of technical and non-technical alterations possible in a Policy. The system
is flexible enough to be customised for more specific requirements as well. A partial list of Policy
servicing actions, is given below:
Technical Change of Frequency
PaidUp Change of Commencement Date
Revival Change of Agent
Cancellation Non-Technical
Change of Sum Assured Change of Guarantee
Addition of Riders Change of Name
Removal of Riders Change of Address
Change of Retirement Change of Grantee
Conversion to Joint Change of Identity
Conversion to Single Change of Status
Change of Term Change of Debtor
Change of Premium Alteration in Fund-Split
Claims processing
CQLife has the modules to process a variety of Claims possible in all the Life Products. A Partial list is
given below:
Death Claim Parent Death
TPD Child Death
DAB Surrender
Life Care Post Paid –Life Care
Final Maturity Post Paid – Pension
Partial Maturity Anticipated Pension
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12. Life Insurance System
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CQLife standard deliverables
The Deliverables in a Life Insurance Project typically include the following, More components
may be added or some removed, on a project to project basis.
Requiremen Customisati PreImplmn GoLive /Post Warranty
ts Study on Implmn
 Requirements Study
 One resource On-Site for a maximum of 10 calendar days when the project is awarded
 To understand the present system, the data migration issues if any
 To understand the management expectations, vision
 To establish first level contact with the Customer’s team and management
 To assist in the formation of a Project Implementation Team by the Customer
 Identify the estimate of the customization and the time frame for a Gap Study
 Identify the efforts required for Data Migration, Implementation
 Initiate pre-implementation steps for the Customer’s team to be ready with
 Customization
 Upto sixty calendar days without affecting the basic design of the software
 The customization effort would have been identified either in the Requirement Study phase
or during a separate Gap Analysis Phase
 Additional charges will apply if the customization effort is much higher than originally
expected
 Pre-Implementation
 One Resource On-Site
 For a period of 30 calendar days prior to the day of First Go-Live
 Assistance in setting up the system, user training, overseeing data migration, training
 Go Live and Post Implementation
 One Resource On-Site
 For 30 calendar days or less (depending on the time consumed during the Pre-
Implementation period) from the date of first Go-Live
 Hand-holding, on the spot problem fixing, trouble-shooting etc.
 Onsite Support
 Total of 60 Resource-Person Days in total during Requirement Study, Pre and Post
Implementation period
 Training for Trainers Onsite
 Warranty Support
 For Ninety days from the day the Post Implementation Support ends
 Support by Electronic means
 Deficiency fixes as and when they arise during the warranty period
 Object Code License
 License for the Object Code of Core and Enterprise and Enterprise Plus as ordered
 Unlimited Usage at all branches of One Life Insurance Co. within a country
 Documentation
 User manual in Soft Copy form
 Brief write-up on the features of the system, for the management
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CQLife additional deliverables
The following items are considered as additional deliverables as these are optional
depending upon the project. These are separately priced.
Gap study & Addnl Queries
Data migration Procedures
analysis customisation &reports
 Gap study and analysis
o Study the system being replaced
o Map the existing system with CQLife and identify the Gaps
o Estimate the effort required for Customization
o Estimate the effort required for data migration
o Estimate the effort required for implementation
o Thumb rule:
 One Senior Resource who has all-round knowledge in Insurance domain
 OnSite working , with a Two member team at the back office
 Limited to maximum of 30 working days
 Any extensions beyond 30 days could indirectly cause a ripple effect on the entire project
by way of grossly altered scope, longer duration for customization and therefore higher
cost
 Ensure the customization effort does not exceed 90 days by perhaps pushing some
requirements to a later date
 Additional customization
o Inclusion of new modules
o Enhancement of existing modules to cover requirements
o Adaptation to existing business processes
o Cosmetic changes as suggested by the customer
o New Reports and Inquiries
o Thumb rule:
 Working from the Development Center (Not ONSITE)
 Limited to maximum of 120 days
 Team – Six member Team – One senior , 4 Developers, 2 QA
 Data Cleaning and Migration
o Mapping the existing data
o Develop Scripts to Clean the old data where required
o Substitute proper values where missing
o Development of Scripts to migrate present data
o Verification of the Scripts on a test environment
o Executing the Scripts to migrate the data
o Include control checks to ensure data migration is proper
o Submit proper Audit control reports for scrutiny
o Thumb Rule
 To be carried out simultaneously with the Pre-Implementation effort
 One OnSite Resource who will indirectly augment the pre-implementation effort
 Limited to maximum of 20 days
 A two member back office team is also required
 The active participation of the customer’s team members is a must here without which
this exercise will not be possible
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 Queries and Reports
o Additional Queries and Reports not included during Gap Analysis
o This is mentioned separately so as to distinguish it from customisation effort because more often
requirements for new reports and queries crop up on an adhoc basis upon seeing the first version
o Thumb Rule:
 Scope of work per report or query must be limited to Three days of work by one
development resource and one QA person
 Define Operational Procedures
o Draft new procedures to be in line with new work-flow
o Define business rules on data administration, user access controls etc.
o This option can be offered if it is found that lack of operational procedures could affect the
smooth functioning of the Software
 Onsite Resource(s)
o Dedicated resource ONSITE beyond what is stated above
o For Handholding, Training, Troubleshooting and Support
o On special request from the customer
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15. Life Insurance System
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For separate procurement
 Not included in the deliverables mentioned
o However, we can handle these as well on a turnkey basis at a nominal
additional price
 Computer hardware and infrastructure
 Operating System licenses
 Third party software licenses
 Oracle ® License
 Third Party tools required for CQLife operation
About CetharSoft, the developers of CQLife
 Global provider of information systems and solutions
 ISO 9001:2008 Certified and a NASSCOM member
 International repeat clientele
 Access to internationally reputed advisors in Insurance and other domains
 Development center at Coimbatore, South India
 Team – a blend of experience and skill
 Proven expertise in handling complex and large projects
 Associate of leading engineering company – Cethar Vessels Ltd. Trichy ,South India
 For more details about CetharSoft, please visit our website www.cetharsoft.com
 CQLife is successfully implemented in a leading insurance company in an island country
in Africa
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Sample Screens from CQLife
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The Main Menu Screen of CQLife
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Policy Profile Screen
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Life Advisor Web for the Agents
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Customer Web Link
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21. Life Insurance System
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Our contact
Cethar Consultancy Services Pvt.Ltd.
Q 64, Kovai Pudur
Coimbatore 641042
India
www.cetharsoft.com
Email: info@cetharsoft.com
Ph: +91 422 2604 370
Mobile: +91 97912 59955
Mobile friendly site: www.cq4m.com
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