2. A company cannot expect to remain competitive in their given marketplace if they do not possess the tools their customer’s need. It’s hard to think of a customer oriented company that hasn’t made the switch from live operators to IVR. www.answerphoneusa .com
3. IVRis technology that allows the callers to interact with the communication system over the telephone. An IVR system talks to callers following a recorded script. It prompts a response and the caller responds either verbally or by pressing a touchtone key, and supplies the caller with information based on responses made. www.answerphoneusa .com
4. The most common way for a phone to communicate with a computer is through the tones generated by each key on the telephone keypad. These are known as dual-tone multi-frequency (DTMF) signals. www.answerphoneusa .com
5. The IVR software allows to pre-record greetings and menu options that a caller can select using their telephone keypad. Speech recognition software has become sophisticated enough to understand names and long strings of numbers. An IVR system allows you to go through a menu option which helps you to easily access the topic that you want to deal with. It also has an option to divert the call to an executive. IVR systems answer to simple questions so employees can concentrate on more difficult problems. www.answerphoneusa .com
6. IVR systems answer the call at the first ring. If you have a simple query, it’s better to get a quick answer rather than to wait on hold before talking to a human. An IVR system doesn’t sleep. The customers can make use of the 24/7 service with simple tasks. This helps the customers to communicate with the company at anytime from anywhere. www.answerphoneusa .com
7. An IVR can speak many languages and can decide which language to speak by the caller ID. IVR never greets customer with tired voice. IVR saves money, time and improves customer satisfaction for your company. www.answerphoneusa .com
