You'll Never Look at Developer Support the Same Way Again
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The document discusses developer support for OpenStack. It provides an overview of the different SDKs and tools available for developers, the most frequently asked questions on forums like Stack Overflow, and top tags and answerers. It also discusses analyzing usage data and issues to identify ways to improve developer documentation, tools, and support.
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You'll Never Look at Developer Support the Same Way Again
- 1. You’ll Never Look the Same Way at Developer Support Again Anne Gentle OpenStack Documentation Program Technical Lead Rackspace @AnneGentle flickr: Magdalena Roeseler
- 2. Developer Support Outreach and community! SDKs and tools! •Go! •Java! •Node.js! •.NET! •PHP •Python! •Ruby! Developer documentation flickr:davebloggs007
- 3. flickr:candelabrumelabrumdanse Guiding Principles •Developer Support Handbook! •Care about their success! •Empathize, put yourself in their shoes! •Keep them informed! •Listen to them! •Appreciate them
- 4. flickr:tonyjcase Supported Languages •fog (Ruby)! •php-opencloud (PHP)! •jclouds (Java)! •pyrax (Python)! •pkgcloud (node.js)! •openstack.net (.NET)! •gophercloud (Go)
- 6. rssslurp 49.02% hubslurp 31.64% 13.09% mailslurp 6.25% We watch: •Stack Overflow! •GitHub! •Email! •RSS Feeds
- 7. Application Developer in the Wild flickr:Romina Uribe
- 8. Qs?
- 14. Data Deep Dive
- 15. flickr:wili Disqus Comments • Request for help • Request for feature • Request for doc fix ! 20 comments/month ! 27.5% Cloud Files 20% Cloud Servers 12% Identity
- 16. Stack Overflow •Frequently Asked Questions •Related Tags •Top Tags •Unanswered Questions •Top Answers flickr:leshaines123
- 17. Most Frequently Asked Questions
- 18. QUESTIONS WITH MORE THAN 1000 VIEWS WHY can’t I ping/ssh from/to VMs?
- 19. QUESTIONS WITH MORE THAN 1000 VIEWS HOW do I change Admin password for the Dashboard?
- 20. QUESTIONS WITH MORE THAN 1000 VIEWS HOW can I create an OpenStack image by importing an *.ovf file with Glance?
- 21. QUESTIONS WITH MORE THAN 1000 VIEWS HOW do I make an application on OpenStack?
- 22. Related Tags flickr:Leo Reynolds
- 23. c# openstack-nova cloud python openstack-horizon keystone linux ubuntu jclouds java rackspace-cl networking amazon-web amazon-ec2 virtual-m rackspace ubuntu- opens php virtualization kvm docker api puppy ssh hadoop djan openstack-swift devstack pyth
- 24. Top Tags flickr:JD Hancock
- 25. php, php-open csharp, openstack.n java,c ruby, vagrant ruby-ruby, fog ruby javascript, pkg python, pyrax
- 26. Unanswered Questions flickr: Zach Stern
- 27. •Aws-php-sdk 1 seems not setting correctly keypair • Instance OS cannot find attached volume •Custom ceilometer metrics •Not able to ping or SSH to openstack instance •How to solve ubuntu openstack instance error “no valid host found”? •Connecting Vagrant to Consul server in OpenStack • jcloud openstack-neutron : Exception in thread “main” com.google.inject.ConfigurationException: •“Unrecognized auth response” for every heat stack-create request •Configuring flat network error •How to get AWS Account name from AWS_ACCESS_KEY and AWS_SECRET_KEY
- 28. flickr: Pol Tadifa Top Answerers
- 29. Matt Joyce Everett Toews Lorin Hochstein
- 30. Askbot •ask.openstack.org ! •About 4,000 page views per day ! •More questions from operators than from application developers flickr:loozrboy
- 31. TOP SDK: ASK.OPENSTACK.ORG 0" 5" 10" 15" 20" 25" 30" php" ruby" java" vmware" Huh?
- 32. 0" 2" 4" 6" 8" 10" 12" 14" 16" 18" 20" TOP API: ASK.OPENSTACK.ORG iden<ty" compute" networking" monitoring/measuring" object"storage"" block"storage" Oh?
- 33. Tied to releases? Issues
- 34. php-opencloud •190 GitHub Issues logged •28% Object Storage •9% SDK itself flickr:paul-vallejo
- 35. flickr:andrewmorrell Users •WordPress Updraftplus •Cevado Technologies •Real Estate Webmasters •CallFire •DearDoc
- 36. TryStack •Many queries about quotas •Questions about policies •Inspiring others to share resources: “I wanted to let everyone know that the cloud in my garage is growing at a lot faster pace flickr: kky than I expected”
- 37. flickr: kky Think •About: •suboptimal networks •bulk actions •consistent naming •date/time formats •Across services
- 38. How can we improve? flickr:mistybushell Errors “ I suppose one you’re pro and you’ve been doing this awhile, you’ll know that 409 means, ‘Hey you can’t do this until you delete the objects in the container.’ but until you are, you’re stick with ‘409, good luck figuring out what this means!’”
- 39. Tied to releases? flickr: gabe popa
- 40. Dockermation Documentation •SDK Link •http://developer.openstack.org •API Documentation •http://developer.openstack.org/ api-ref.html •API Specifications •http://specs.openstack.org •Scaling documentation across projects •Tuesday 14:50 (Degas) flickr: Donovan Beeson
- 41. SDKs & Testing •Getting Started with OpenStack •Python SDK •Monday: 16:20 (Room 242AB) •Mimic: •An API-compatible Mock Service for OpenStack •Wednesday: 13:50 (Room 241) Flickr: Filiz ÇAKIR
- 42. Working Groups •API Working Group •https://wiki.openstack.org/wiki/ API_Working_Group •Tuesday @ 11:15 (Manet) •Thursday @ 16:30 (Hyatt) •Application Ecosystem Working Group (all) •https://wiki.openstack.org/wiki/ Application_Ecosystem_working_ Group •Monday @ 14:30 (Degas) •Thursday @ 13:40 (Hyatt) flickr:Annika Lidne
- 43. Let’s do this. flickr:tonyjcase @annegentle anne.gentle@rackspace.com