6. Passion and Serendipity
http://fora.tv/2012/10/22/John_Hagel_Shaping_Serendipity_-_From_Opportunity_to_Imperative/John_Hagel_on_the_Impact_of_Being_Passionate
7. Social software tools can support exception handling to
increase employee productivity
Social Software Opportunity
Social Software
Tools
Potential
Productivity Potential
Gains Learning
Gains
8. Teleworking can learn from Gamers
http://www.deloitte.com/assets/Dcom-UnitedStates/Local%20Assets/Documents/us_tmt_WoW_082009.pdf