2. A New Beginning

3. History People behind JetBlue Airways JetBlueAirways

4. Rapid Growth

5. Number of cities served by JetBlue flights at the end of the year

6. Lower fares and frequent flights Lower cost in the market Return to profitability program Quick Money

7. Bringing humanity back to air travel Absence of flight cancellation decision Non-union environment Good working conditions Company Culture and Values

8. Restriction on time limit of pilots by FAA Complexity involved in scheduled modification Events leading to IROPs Irregular Operations (IROPs)

9. Issuing the Bill of Rights Non Cancellation- the root of all problems Inviting changes post Valentine’s Day Massacre Valentine’s Day Massacre (14.02.07)

10. Catalyst in executing better strategies in handling IROPs Urgency in bringing modifications August ’08 Thunderstorm

11. Priority cancellation of flights Involvement of the entire workplace of JetBlue Co-ordination among various departments Birth of IROPs integrity

12. Meetings to shame findings and attachment to fears Working as teams Limited communication flow of team members Removing inefficiency by identifying the reasons Process mapping, working trends then offsite meetings

14. 1st offsite meeting- execution of the assigned issues

16. 2nd offsite meeting- reviewing the progress and overcoming further challenges 3rd offsite meeting- ultimate plan for dealing with IROP

17. IROP integrity in action Moulding/Improving the communication system -Division of work -Crew logistic -Cal volume -Crew services, process technology Counseling of processing desk

18. Formation of matrix Role of MOD during IROPs Less pandemonium as well as reduced loss Results

19. Effective handling of IROPs yearn to improve continuously Exposure of the participants to different parts of the organization Employee participation in decision making Legacy of IROP integrity at JetBlue Airways

20. Accomplishment of objective handling IROPs Identification of hidden talent improvement in the working environment At last