1. @abhinemani
Technology & Government in
the 21st Century
@AbhiNemani

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A tale of two sites…

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Same Vendor.

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Ignorance is no longer a
justifiable defense.

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The vision of “technology” as something
you can buy according to a plan,
then have delivered as if it were coming off
a truck, flatters and relieves managers
who have no idea and no interest in how
this stuff works, but it’s also a breeding
ground for disaster.
- Clay Shirky

9. @abhinemani
The reality of government in
the 21st century is
technological.
And inevitable.

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“So there I was: In San Francisco — one of the
greatest and most prosperous cities in our
country — watching a man on his knees,
struggling to hear through bullet proof glass,
trying to access nutrition assistance from our
Federal government.”
- Jacob Solomon, 2013 Fellow

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Lifting the ban on digital communications
- SF City Attorney
Structural Change

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“Enroll-a-thon”
Community Engagement

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“When the fellows were ending, we
thought we were done, but we realize
we’ve only just begun using design
thinking to change city services.”
- SF HSA Employee
Cultural Change

18. @abhinemani
“Dante de la Pena, 49, a laid-off
information technology support staffer,
was taken aback when he got his first text
alert from the city.”
- SF Chronicle
Showing What’s Possible

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Agile Policy & New Urban Mechanics

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“I don’t have a lot of faith in the process
being logical, so I just hope that in that mess
we somehow get something that works out.”
“Ultimately, it’s possible that we will leave the
city if things don’t work out the way we want
them to.”

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“interfaces to government can be
simple, beautiful, and easy to use.”
- Scott Silverman, 2011 Fellow

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DiscoverBPS
“changed the way [the School
Department] relates to parents”
- Boston Superintendent

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“Consider what it means that the
School Department can no longer
pin assignment zone maps on the
wall, since the algorithm generates
a unique list of eligible schools for
each address.”
– Beyond Transparency

29. @abhinemani
Boston & Philly: NEW URBAN
MECHANICS

30. @abhinemani
“Politics is the slow boring
of hard boards.”
– Max Weber

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Civic startups: Focusing on the user

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Blight in NOLA

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blightstatus.nola.gov

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blightstatus.com

39. @abhinemani 3 years. 3 million dollars.

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ivic power users ->

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“The app proposes a new kind of more
productive communication between the
two groups that moves past angry and
frustrated citizens on one end, and a
paralyzed city on the other.”
-Fast Company

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Consider being an ex-pat (for a while…)

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1 Link.
350,000 More Donors.

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Make all apps more civic
- Nick Grossman

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Government is what we do together.
- Tim O’Reilly

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How will we code the
next chapter of American history?