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Sistemas de Informação para Indústria
© António Grilo 2015Departamento de Engenharia Mecânica e Industrial
1
Class 1
Introduction.
Informations Systems in Organizations
2015
Sistemas de Informação
para a Indústria
António Grilo
Prof. Auxiliar FCT-UNL

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OBJECTIVES OF THE COURSE
By the end of the course, is envisaged that the student:
- Understands the role of information systems in today’s competitive business
environment
- Know how to define and characterize an information system
- Be aware about what industrial engineers and managers need to know about
information systems
- Understand how information systems are transforming organizations and
management
- Comprehend how Internet and Internet technology is transforming business
- Be ready to address the major management challenges to building and using
information systems in organizations

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OUTLINE PROGRAMME
Part 1 - Information Systems Characterization
Part 2 - The Internet Revolution
Part 3 - Information and Data Modeling
Part 4 - Planning of Information Systems

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DETAILED PROGRAMME
Part 1 – Information Systems Characterization
•  How the world is changing and the enabler role of Information Systems
•  Definition of Information Systems
•  The Impact of IS on the Organization
•  Information Systems Typologies
•  Business applications

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DETAILED PROGRAMME
Part 2 – The Internet Revolution
•  The Internet
•  e-business & e-commerce
•  Social Networks and web analytics
•  Mobile computing (smartphones, tablets)
•  Cloud Computing
•  Content Management Systems and Portals
•  Digital Business Models

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DETAILED PROGRAMME
Part 3 – Information and Data Modeling
•  Business Process Modeling Notation (BPMN)
•  Unified Modeling Language
•  Class Diagram and Sequence Diagram
•  Relational Model
•  Tables and Databases modeling
•  Access Database set-up

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DETAILED PROGRAMME
Part 4 – Planning of Information Systems
•  Strategic Planning of Information Systems
•  Business Case Elaboration
•  IS / Software Engineering (Cascate and Scrum)
•  Requirement Analysis and Description
•  Information Systems Project Planning

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EVALUATION
Students will be evaluated based on the following criteria:
Assignments evaluation - 3 group assignments will be delivered and evaluation of
each assignment will be according to three sub-criteria: Oral presentation (35%);
Multimedia Presentation (20%); and Written Report (50%).
First assignment 25%;
Second assignment 35%;
Third assignment 40%

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LECTURERS
António Grilo, Assistant Professor DEMI FCT-UNL
Aneesh Zutshi, Invited Assistant Professor FCT-UNL

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EVALUATION
The master book for the course is:
"Management Information Systems (12th Edition)", by Kenneth C. Laudon and
Carol Guercio Traver, Prentice Hall, ISBN-10: 0132142856.
However there will be available across the course plenty documents, references,
links, videos, etc. that are able to fully address the content of the book and thus it
is not mandatory to have the book to reach the objectives of the course.

11

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How have
Information and Communication Technologies
Changed the World?
Is it a Better World?

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HOW THE WORLD IS CHANGING AND THE
ENABLER ROLE OF INFORMATION SYSTEMS
Four powerful worldwide changes that have altered the business environment:
1.Emergence of the Global Economy
2.Transformation of Industrial Economies
3.Transformation of the Business Enterprise
4.The Emerging Digital Firm

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EMERGENCE OF THE GLOBAL ECONOMY
•  Management and control in a global marketplace
•  Competition in world markets
•  Global work groups
•  Global delivery systems

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TRANSFORMATION OF INDUSTRIAL ECONOMIES
• Knowledge- and information-based economies
• Productivity
• New products, services and business models
• Knowledge: a central productive and strategic asset

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TRANSFORMATION OF THE BUSINESS ENTERPRISE
• Time-based competition
• Shorter product life
• Turbulent environment
• Limited employee knowledge base

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THE EMERGING OF THE DIGITAL FIRM
•  Digitally-enabled relationships with customers, suppliers, and
employees
• Core business processes accomplished via digital networks
• Digital management of key corporate assets
• Rapid sensing and responding to environmental changes

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DEFINING INFORMATION
What is an Information System?
A set of interrelated components that collect (or retrieve), process, store,
and distribute information to support decision making and control in an
organization. (Laudon, 2012)
Information systems are implemented within an organization for the
purpose of improving the effectiveness and efficiency of that organization.
Capabilities of the information system and characteristics of the
organization, its work systems, its people, and its development and
implementation methodologies together determine the extent to which that
purpose is achieved.

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DATA, INFORMATION, KNOWLEDGE
Data, Information and Knowledge have different meanings:
Data: Streams of raw facts representing events such as business
transactions
Information: Clusters of facts that are meaningful and useful to human
beings in the processes such as making decisions
Knowledge: Capability to transform information in something that is
valuable to the person or organization.

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INFORMATION SYSTEMS AS A SYSTEM…
Information systems have different functions:
Input: Captures raw data from organization or external environment
Processing: Converts raw data into meaningful form
Output: Transfers processed information to people or activities that use it
Feedback: Output returned to appropriate members of organization to
help evaluate or correct input stage

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IMPACT OF INFORMATION SYSTEMS ON ORGANIZATIONS
There has been a widening Scope of Information Systems on organizations:

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IMPACT OF INFORMATION SYSTEMS ON ORGANIZATIONS
There is a growing interdependence between a firm’s information systems and its
business capabilities. Changes in strategy, rules, and business processes
increasingly require changes in hardware, software, databases, and
telecommunications. Often, what the organization would like to do depends on
what its systems will permit it to do.

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