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Client Survey 2008
1.
ATR Client
Survey Fall 2008
2.
1. Quality of
Candidates Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
3.
1. Quality of
Candidates Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 16 6 0 88% 2007 2008
4.
1. Quality of
Candidates Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 16 6 0 88% 2007 1 0 0 17 18 0 92% 2008
5.
1. Quality of
Candidates Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 16 6 0 88% 2007 1 0 0 17 18 0 92% 2008 1 0 8 31 8 2 85%
6.
2. Quality of
Employees Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
7.
2. Quality of
Employees Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 14 8 0 89% 2007 2008
8.
2. Quality of
Employees Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 14 8 0 89% 2007 0 0 0 16 18 2 93% 2008
9.
2. Quality of
Employees Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 14 8 0 89% 2007 0 0 0 16 18 2 93% 2008 0 1 5 27 16 1 88%
10.
3. Employee Reliability
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
11.
3. Employee Reliability
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 12 9 1 90% 2007 2008
12.
3. Employee Reliability
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 12 9 1 90% 2007 0 0 1 19 14 2 91% 2008
13.
3. Employee Reliability
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 12 9 1 90% 2007 0 0 1 19 14 2 91% 2008 0 1 4 22 20 3 90%
14.
4. Diverse Labor
Pool Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
15.
4. Diverse Labor
Pool Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 3 13 7 0 87% 2007 2008
16.
4. Diverse Labor
Pool Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 3 13 7 0 87% 2007 0 1 2 11 21 1 93% 2008
17.
4. Diverse Labor
Pool Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 3 13 7 0 87% 2007 0 1 2 11 21 1 93% 2008 0 1 11 21 11 6 86%
18.
5. Response Time
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
19.
5. Response Time
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 1 11 11 0 91% 2007 2008
20.
5. Response Time
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 1 11 11 0 91% 2007 0 1 0 6 29 0 97% 2008
21.
5. Response Time
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 1 11 11 0 91% 2007 0 1 0 6 29 0 97% 2008 0 1 3 14 28 2 89%
22.
6. Follow-up
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
23.
6. Follow-up
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 2 10 11 0 90% 2007 2008
24.
6. Follow-up
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 2 10 11 0 90% 2007 0 0 1 4 31 0 98% 2008
25.
6. Follow-up
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 1 2 10 11 0 90% 2007 0 0 1 4 31 0 98% 2008 0 1 3 9 31 4 94%
26.
7.Value vs. Pricing
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
27.
7.Value vs. Pricing
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 3 12 7 2 88% 2007 2008
28.
7.Value vs. Pricing
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 3 12 7 2 88% 2007 0 0 1 13 20 2 94% 2008
29.
7.Value vs. Pricing
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 3 12 7 2 88% 2007 0 0 1 13 20 2 94% 2008 0 1 5 20 18 4 90%
30.
8. Accuracy of
Billing Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
31.
8. Accuracy of
Billing Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 11 9 2 90% 2007 2008
32.
8. Accuracy of
Billing Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 11 9 2 90% 2007 0 0 0 2 24 10 99% 2008
33.
8. Accuracy of
Billing Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 11 9 2 90% 2007 0 0 0 2 24 10 99% 2008 0 0 4 19 18 7 91%
34.
9. Staff Availability
Below Avg. Avg. Poor Avg. Good Excellent N/A Score 2005 2007 2008
35.
9. Staff Availability
Below Avg. Avg. Poor Avg. Good Excellent N/A Score 2005 0 0 0 11 12 1 89% 2007 2008
36.
9. Staff Availability
Below Avg. Avg. Poor Avg. Good Excellent N/A Score 2005 0 0 0 11 12 1 89% 2007 0 0 0 3 33 0 99% 2008
37.
9. Staff Availability
Below Avg. Avg. Poor Avg. Good Excellent N/A Score 2005 0 0 0 11 12 1 89% 2007 0 0 0 3 33 0 99% 2008 0 1 3 17 26 1 90%
38.
10. Issue Resolution
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
39.
10. Issue Resolution
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 13 7 2 89% 2007 2008
40.
10. Issue Resolution
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 13 7 2 89% 2007 0 0 1 20 8 7 89% 2008
41.
10. Issue Resolution
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 2 13 7 2 89% 2007 0 0 1 20 8 7 89% 2008 0 1 4 13 26 4 93%
42.
11. Courtesy
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
43.
11. Courtesy
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 0 10 14 0 94% 2007 2008
44.
11. Courtesy
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 0 10 14 0 94% 2007 0 0 0 2 34 0 99% 2008
45.
11. Courtesy
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 0 10 14 0 94% 2007 0 0 0 2 34 0 99% 2008 0 1 1 11 34 1 93%
46.
12. Overall Experience
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 2007 2008
47.
12. Overall Experience
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 3 11 10 0 90% 2007 2008
48.
12. Overall Experience
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 3 11 10 0 90% 2007 0 0 0 2 34 1 99% 2008
49.
12. Overall Experience
Below Avg. Poor Avg. Good Excellent N/A Avg. Score 2005 0 0 3 11 10 0 90% 2007 0 0 0 2 34 1 99% 2008 0 1 2 24 21 2 91%
50.
Top Three Needs
in a Staffing Firm?
51.
Top Three Needs
in a Staffing Firm? 2008 / 2007 Quality of Candidates 27 / 28 Quick Response 20 / 21 Pricing 13 /15 Customer Service 7 / 10 Reliability 2/4
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