This document outlines the unlimited product support provided by Blackbaud, including various support channels available 8:30 am – 8:00 pm ET Monday - Friday such as a large knowledge base, videos, social media, chat, online portal, and phone. It also mentions user groups, forums, dedicated account managers, over 200 customer support analysts serving over 1,300 contacts per day with a 94% customer satisfaction rating and 80% of issues resolved on first contact.