1. Certificate IV
Business Administration
BSB404B
Develop Work Priorities
Faculty of
Business &
Computing

2. Unit Descriptor
This unit covers the skills and knowledge
required to:
plan one‟s own work schedules
Monitor and obtain feedback on work
performance and development
Take responsibility for one‟s own career
planning and professional development
Faculty of
Business

3. Learning Outcomes
Plan and complete own work schedule
Monitor own work performance
Coordinate professional development
Faculty of
Business

4. Delivery Schedule
and
Assessment Plan
Faculty of
Business

5. Session 1
Establish Personal Work Goals
Faculty of
Business

6. Why Plan ?
What are the advantages?
You – individually
The – organisation
The – family
The – community
The industry that you work in
Faculty of
Business

7. Importance of Planning
Anyone who fails to plan,
plans to fail!
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Business

8. Work Objectives/Outcomes
KRAs
–Key result areas
KPIs
– Key performance indicators
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Business

9. Planning Cycle
Strategic Plan
Business Plan
Operational Plans
Position Summaries
or Job Descriptions
Work Plans
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Business

10. The Power of a Paradigm
 What is your understanding of
a paradigm?
 Why is it important in this
unit?
 Small group discussion.
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Business

11. The Power of a Paradigm
 Behaviour
 Attitude
 Mind Maps of Perception
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Business

12. Paradigm Defined
Covey says paradigm was “originally a
scientific term . . . more commonly
used today to mean a
model, theory, perception, assumption,
or frame of reference”.
Page 23, Covey, Seven Habits of Highly Effective People
Perception includes:
filtering, arranging, responding to what
we sense.
Faculty of
Business

13. Mind Maps
 The way things are – REALITIES
 The way things should be – VALUES
Our attitudes and behaviours grow out of these
assumptions.
The way we see things is the source of the way
we think and the way we act.
Faculty of
Business

14. Positive Organisational
Role Model
 Who are role models for you?
 What is it that they do that makes them a Role
Model in your eyes?
 Why is it important that we have consistent
performance?
 What sort of issues are most important to
achieve consistent outcomes?
 Activity – Design an effective Role Model
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Business

15. Using the Readings and
Teachings of Stephen Covey
to Manage Self
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Business

16. Seven Habits to Maximise
Performance
HABIT 1 – Be Proactive
HABIT 2 – Begin With the End in Mind
HABIT 3 – Put First Things First
HABIT 4 – Think Win/Win
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Business

17. Seven Habits to Maximise
Performance cont..
HABIT 5 – Seek First to Understand, then
to be Understood
HABIT 6 – SYNERGISE
HABIT 7 – Sharpen the Saw
Effectiveness
Maintaining P/PC Balance
HABIT 8 – Find Your Voice and Encourage
Others to Find Theirs
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Business

18. HABIT 1 – Be Proactive
Stimulus Response
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Business

19. Habit 1
Based upon
Imagination
Conscience
Independent Will
Self-awareness
Based on
„I can change‟
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Business

20. Language
Reactive Language
That‟s There is
just the nothing I
way I can do
am
If only I can‟t
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Business

21. Language
Proactive Language
I control
I my own
choose feelings
I will
Let‟s look at
the
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Business
alternatives

22. Circle of Concern/Influence
Circle
of Concern
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Business

23. Expand Your Circle of Influence
How can you expand this circle?
Circle
of influence
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Business

24. Personal SWOT Analysis
Strengths
Weaknesses
Opportunities
Threats
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Business

25. Personal Creed
Give me the courage to change the
things which can and ought to be
changed,
the serenity to accept the things
which cannot be changed,
and the wisdom to know the
difference.
Faculty of
Business

26. Habit 2 – Begin With the
End in Mind
Means to start with understanding of what is
important to you.
You may be very busy and very efficient but
you will only be effective when you are
working towards what really matters to you.
Based on principals of personal leadership.
Develop a Personal Mission Statement –
based upon your values and principles.
Faculty of
Business

27. Habit 3 –Put First Things First
Time Management Matrix
URGENT NOT URGENT
IMPORTANT SURVIVAL PROSPERITY
NOT
IMPORTANT INEFFICIENCY WASTE
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Business

28. Goal Setting for Change
What one thing could you do (you are not
doing now) that if you did on a regular
basis, would make a tremendous positive
difference in your personal life?
What one thing in your work life would
bring similar results.
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Business

29. Long Term Organising
Mission
Roles Goals
Statement
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Business

30. Short Term Organising
Schedule
Roles Goals Plans
Delegate
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Business

31. Habit 4 – Think Win/Win
High C
O
N
S Lose / Win Win / Win
I
D
E
R
A
T Lose / Lose Win / Lose
I
O
Low N
COURAGE
Faculty of Low High
Business

32. Habit 5 – Seek First to
Understand,
Then to be Understood
Principles of Empathic Communication
Empathetic listening gets inside another
person‟s frame of reference. You look out
through it, you see the world the way they
see the world, you understand their
paradigm, you understand how they feel.
Faculty of
Business

33. Habit 6 – SYNERGISE Principles
of Creative Cooperation
When you see only two alternatives – yours
and the “wrong one” – you can look for a
synergistic third alternative.
There‟s almost always a third alternative,
and if you work with a win/win philosophy
and really seek to understand, you usually
can find a solution that will be better for
everyone concerned.
Faculty of
Business

34. Levels Of Communication
High Synergistic (Win/Win)
T
R Respectful (Compromise)
U
S
Defensive (Win/Lose or Lose/Win)
T
Low
High
COOPERATION
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Business

35. Habit 7 – Sharpen the Saw
Principles of a Balanced Self – Renewal
Physical Dimension
Spiritual Dimension – your core and
values (very private part of your life)
Mental Dimension – development,
education
Social/Emotional Dimension
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Business

36. Balanced Self
PHYSICAL
Exercise, Nutrition,
Stress Management
MENTAL SOCIAL/EMOTIONAL
Reading, Visualizing, Service, Empathy,
Planning, Writing Synergy, Intrinsic Security
SPIRITUAL
Value Clarification
& Commitment, Study &
Meditation
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Business

37. Session 2
Set and Meet Own Work
Schedule
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Business

38. Competing Demands are Prioritised
to Achieve Personal, Team and
Organisation’s Goals and
Objectives.
Work expectations
Managing work expectations
Balancing work and family demands
Priorities of demands on your time
Techniques for managing time effectively
Meeting work priorities
Faculty of
Business

39. Work Expectations
What are some of the expectations you
face at work?
Expectations from:
Customers Teams
Suppliers Ourselves
Managers Roles
Employees Industry
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Business

40. Balancing Work and
Family Demands
How do you balance work and family
demands?
Personal resources – income/health
Family resources - support
Support from employer – flexi time
Build a support network - talking with
others
Cope with work/family stress - exercise
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Business

41. Priorities of Demands
on Your Time
First, stack the cards in your favour
use your biological rhythms to your
advantage
optimise your work environment
safeguard blocks of work time
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Business

42. Priorities of demands on your
time, cont…
Second, prioritise the things you wish to do.
STEP 1: develop an overview of everything
that you want to accomplish
STEP 2: organise your goals according to
their priority:
distinguish between urgent and non-urgent
goals, then
separate the pile of items into important
and non-important.

43. Priorities of demands on your
time, cont…
Third, plan ahead according to your
priorities:
Make a long range timetable,
Remember your day to day personal
maintenance (personal time out), and
Plan each day and week as you go
through
the timetable.
Faculty of Fourth, avoid over-planning
Business

44. Techniques to Manage Time
Effectively
What techniques do you use to manage
time effectively?
Identify your personal and work-related priorities.
Translate priorities into goals with activities.
Identify deadline to each activity.
Use monthly calendar or planning diary.
Learn to say NO to requests that take your time
and don‟t move you forward.
Identify your own barriers.
Faculty of
Business

45. Meeting Work Priorities
What do you do to ensure you meet
your work priorities?
Set achievable goals
Availability of appropriate resources
Believe in your abilities
Have a feasible plan
Must be committed
Must practice discipline
Willing to defer things that would be nice
now for the things you really want
Faculty of Do not spread yourself too thinly
Business

46. Technology is used Efficiently and
Effectively to Manage Work Priorities
and Commitments
What technology have you used at your work place?
Have you used it effectively?
Issues to consider:
Training on equipment/software
Technical help at the time of need
User friendly
Security
Cost
Availability
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Business
Confidentiality

47. Benefits of Technology
 Savings on time and money
Can produce up to the minute information
Minimise paper wastage
Improve decision making
Can distribute information to the chosen
employees
Share and manipulate information quickly
Faculty of
Business

48. Re-Cap
Work expectations
Managing work expectations
Balancing work and family demands
Priorities of demands on your time
Techniques for managing time effectively
Meeting work priorities
Technology - issues to consider
Benefits of technology
Faculty of
Business

49. Session 3
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Business

50. Develop and Maintain
Professional Competence
Key Questions
Why is this important?
What‟s changed to make it critical?
So WII-FY ???
Faculty of
Business

51. Some Key Changes
staff participation and empowerment
teams and self-management
provide career paths
quality and best practice programs
increased competition
technological changes
government and legal requirements
greater community expectations
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Business workplace diversity

52. Management Skills for the
21st Century
What attributes have been identified
Technical Expertise
Management expertise
Leadership
Entrepreneurial skills
Acceptance of responsibility
Cross cultural skills
Future focused outlook
Faculty of Soft Skills
Business

53. Develop and Maintain
Professional Competence
Assessment against standards
• what standards are appropriate
• organisational requirements
• Individual skills audit
Individual training plan
• personal career focus
• organisational goals focus
Faculty of
Business

54. Develop a Career Plan
1 Self-analysis
2 Environmental analysis
3 Career objectives
WHY ???
4 Occupational interests
5 Implement action plan
6 Evaluate progress
Faculty of
Business

55. Success in Your Career
The following recommendations may
help achieve success during your career:
Demonstrate competence
Make meaningful contributions
Learn to adapt
Make a commitment
Continue to learn
Prioritise your loyalty

56. Getting Feedback !!!
Identifying ways to improve competence
feedback from others
performance management systems
change in work practices
results of work achievements
mentors or workplace coaches
Faculty of
Business

57. Professional Associations
Identifying appropriate membership
Benefits they offer
Networking
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Business

58. So What’s the Result of
all That ???
Creating a personal competitive
advantage - KEY to future security
So what do you need to do now???
Faculty of
Business