2. What is Persuasion?
The art of persuasion is the art of
finding the best available means
of moving a specific audience
in a specific situation to a
specific decision
4. Persuasion
in the Real World
Presenter Audience
Your Needs & Their Needs &
Interests Interests
Subject
Your Program’s Needs &
Accomplishments
5. Persuading is like
making a candle
Melt
Mold
Harden & Ignite!
Adapted from E.M. Griffin. The Mind Changers. Wheaton, Illinois: Tyndale Publishers, 1976.
6. Melting Resistance
To Melt Resistance To Raise Resistance:
Be honest Be insincere
Find common ground Shout “You’re wrong!”
Use humor carefully Use weak humor
Appreciate what they Guilt trip them
are already doing Use improbable threats
Give realistic pros and
Lecture them
cons
Ask them to make your
case
Try to melt resistance before meetings
7. Molding Opinion:
Know your Audience
They are concerned about local issues and
local people
Make local arguments
They make decisions with both their
minds and hearts
Appeal to both
They feel financially pressured
Show how your programs save money or
bring new money into the community
8. Molding Opinion: Know what
moves your Audience
What do they all commonly want?
They want happy & healthy constituents
They want the respect of others
They want to be responsible leaders
They want a successful community
They want to hear success stories
They want to avoid pain and failure
Show your knowledge meets their needs
9. Molding Opinion:
Present Professionally
To trust you, your audience must believe
you are a competent person, a professional
Present information accurately
The data
The names
The spelling & grammar
10. Molding Opinion:
Present Personally
Never talk down to or over the heads of
your audience
Tell your story simply
Use short simple sentences
Show rather than tell
Illustrate with short stories of success
11. Molding Opinion:
Make your argument clear
Answer basic questions (5W’s & H)
Show the real, positive results achieved by
your program to meet real needs
Show what your program has done
Show what your program will do
Show what your program cannot do if not
funded and what the cost will be to the
community
12. In Closing, IGNITE!
People may feel for you and agree
with you, but if they do not act on
your behalf, your presentation fails
its purpose
13. Harden & Ignite!:
Believe in your cause
To ignite others to support your cause, first
YOU should be on fire
Why should others care if you do not?
You show your convictions by your
Passionate presentation
Confident presentation
Positive presentation
14. Harden & Ignite!:
Summarize & Seek a Decision
Summarize what you already agree on
Smile
Assume the best
Make a specific request
Be thorough but . . .
Be brief
15. Principles for
Powerful Persuasion
Melt Resistance
Mold Opinions
• Know your audience well
• Make your argument clear
• Present personally & professionally
Harden & Ignite!
• Believe in your cause
• Summarize & make a specific request
16. Does it always work?
Of course not!
Some people come equipped with closed
minds (They’ve already decided)
Some people come with busy minds (They
aren’t really listening to you)
Some people will not agree with you (so if
you can’t convince them, at least help them
be sorry they can’t agree with you)
17. Remember….
The people expect us to be accountable – to
show the positive results of our programs
So inform the people about the difference
you are making in people’s lives
Show the people that your services are vital
to growing communities
Ask the people for active financial support
without apology
18. Language
It’s very important to use language that fits the audience you
are writing for and the purpose you want to achieve.
Inappropriate language uses can damage your credibility,
undermine your argument, or alienate your audience
The following sums up the aspects of language:
1. Levels of Formality
2. In-Group Jargon
3. Slang and idiomatic expressions
4. Deceitful language and Euphemisms
5. Biased language
19. LEVELS OF FORMALITY
The level of formality should be determined
by the expectations of your audience and
your purpose
Formal (To an unknown audience
Semi-formal (To a well-known individual
or audience)
Informal (Incorrect)
Distinguish between formal and semi formal depending
on purpose
20. GROUP JARGON
Jargon-Any in-group or specialized language used by small groups
of like-minded individuals.
This terminology is usually specialized to the function of the group,
and will be used by and among group members as a sign of
belonging, status, and for keeping out outsiders.
A general audience (even an general academic audience) avoid using
in-group jargon without explanations.
If an in-group audience you will want to use group-specific jargon.
Not using the jargon when it is expected by your audience can
Signal to the audience that you are not a member of that group
Mean you have not mastered the group's terminology.
Can damage your credibility
Interfere with your purpose in presentation.
21. Slang and Idiomatic
Expressions
You should avoid using
slang (words like cool) or
idiomatic expressions
("pull someone's leg",
"spill the beans", and
"something smells fishy")
in sessions.
These words make you
sound informal, and
hence, less credible.
22. Deceitful Language &
Euphemisms
Avoid using any language whose purpose is deceitful I.e.
seems to mislead or cheat.
Euphemisms are terms that attempt to cover up that which is
wrong, unethical, taboo, or harsh.
Examples from the military:
Pacification = The act of forcefully exerting outside
government over a previously autonomous people
Friendly Fire = Being shot at (unintentionally) by your
own allies
Language can also be deceitful if it is overly complex or
confusing.
Confusing language is deliberately created complex and is
used to downplay the truth or to evade responsibility.
23. Stereotypes and Biased
Language
Avoid language that is stereotypical or biased in any way.
Biased language occurs with gender, can also offend groups
of people based on sexual orientation, ethnicity, interest, or
race.
Stereotyped Language
Stereotyped language assumes a stereotype about a group
of people.
Non-Sexist language
Non-sexist, non-biased way is both ethically sound and
effective.
Uses- Generic- mankind=Humankind
Occupation- Fireman- firefighter
24. Sentence Strategies
Sentence variety can give life and rhythm.
Varying sentence style and structure can also
reduce repetition and add emphasis.
Long sentences work well for incorporating a lot
of information
Short sentences can often maximize crucial
points.
1. Vary the rhythm by alternating short and
long sentences.
2. Vary sentence openings.