1. MaryJo McPhail, MBA, PT
Healthcare Operations Director‐ Service Line Director
127 Adobe Circle, Jupiter, Florida 33458 ∙561.801.0156 maryjomcphail@gmail.com
Career Statement
Healthcare Operations Director with 25 years of diverse leadership/management experience and a Masters in
Business Administration. Expertise includes managing operational aspects of complex multidisciplinary
departments, developing and implementing successful collaborative patient care systems and programs as well as
strategic and fiscal planning. A talented collaborator and negotiator with keen ability to balance multiple projects
while monitoring daily operations. Consistently referred to as a Master Orchestrator within healthcare
organization, frequently selected to lead and implement business development initiatives, organize team projects
and mentor new managers and directors to the organization.
Areas of Expertise
Managing Implementing, Leading, Delegating, Organizing, Planning/Coordinating,
Evaluating Budgeting, Analyzing, Problem Solving, Troubleshooting
Communications Writing, Listening, Public Speaking, Forums
Supporting Customer Service, Consulting
Convincing Promoting, Motivating, Developing
Professional Experience
JFK Medical Center, Atlantis, Florida 1999‐Present
Director of Breast Institute 2010‐Present
Director of Orthopedic Institute 2006‐Present
Director of Rehabilitation 1999‐Present
Director of Breast Institute
Responsible for the Business Development and Strategic Planning for a multi‐dimensional advanced breast model
program.
• Physician relationship development between Specialist and Primary Care Physicians
• Coordination and Implementation of Community Outreach and Education Symposiums
• Supervise daily operations of Radiology Technicians and Support Personnel
• Establish and implement policy and procedures relating to patient care, operation efficiency and
performance improvement
• Volume development‐ trend and analysis
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2. MaryJo McPhail, MBA, PT
Healthcare Operations Director‐ Service Line Director
127 Adobe Circle, Jupiter, Florida 33458 ∙561.801.0156 maryjomcphail@gmail.com
Director of Orthopedic Institute
Responsible for the development and implementation of a 36 bed concierge style patient centered
Orthopedic care unit with 3000 square foot gym. 2010 volume produced 875 orthopedic total joint
elective cases contributing $1,938,125.00 net income to the organization. Orthopedic program
demonstrated 9.10% growth in volume and 6.3% increase in net revenue per case.
In March 2010, successfully obtained the prestigious award, Center for Total Joint Distinction in
Hip/Knee/Shoulder, by The Joint Commission by demonstrating excellence in quality care, efficiency,
communication, staff and patient education and program integrity. JFK Medical Center is the sole
designee in this category on the east coast of Florida.
• Lead monthly Orthopedic Operations Meetings
• Develop yearly Strategic and Business Development Plans for Orthopedic Institute and
Subspecialties‐ Total Joints; Spine; Hand; Shoulder; Sports Medicine; Foot and Ankle
• Organized Community Orthopedic Education Symposiums
• Developed Fracture Repair Guidelines with Orthopedic Institute Medical Director and Chief of
Orthopedics to expedite risk stratification level and execute repair process within 24 hours of
admission.
• Established monthly shoulder case conferences and surgical education instruction sessions for
national and international orthopedic surgeons
• Establish Program’s Performance Improvement –WOMAC Functional Outcome‐ SR‐36 Abstract
and Analysis
• Created Athletic Hot‐line and resource material to establish expedient access for the injured
athlete to the sports medicine specialists
Director of Rehabilitation
Successfully direct 30 Rehabilitation Staff personnel (Physical, Occupational and Speech Therapy) to
execute stellar patient care in the acute and outpatient arenas. In‐patient and Out‐patient 2010 gross
revenue totaled $16,391,422.00 executing 100,959 patient care procedures. Specialty services include
Orthopedic, Cardio‐Vascular, Oncology, Neuro‐Medical, Neuro‐Surgical, Pulmonary, Wound and
Lymphedema therapeutic services.
• Achieved a 95% employee satisfaction rating on 2010 Gallup survey.
• Participate in community health fairs and lectures promoting OP Therapeutic Services
• Establish Performance Improvement Measures for Acute Care and OP Services‐ Abstract and
Analysis
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3. MaryJo McPhail, MBA, PT
Healthcare Operations Director‐ Service Line Director
127 Adobe Circle, Jupiter, Florida 33458 ∙561.801.0156 maryjomcphail@gmail.com
RehabWorks of Florida 1991‐1999
Clearwater Florida
Regional Director‐ Palm Beach 1991‐1995
• Responsible for supervision and operations over physical therapy team in multiple service
contracts including pediatric, skilled nursing facility, outpatient clinics and hospital based
services
Hospital Director‐ Palm Beach 1995‐1999
• Responsible for the supervision, operations and marketing and development of Rehabilitation
Services for two hospital contracts‐ Palm Beach Regional Hospital and Columbia Hospital
Craig Lichtblau, MD‐ Physical Medicine and Rehabilitation 1989‐1991
Palm Beach, Florida
• Staff Physical Therapist responsible for evaluation and treatment. Supervised staff of Physical
Therapy Assistants and massage therapists.
Kessler Rehabilitation Services 1986‐1989
West Orange, New Jersey
• Staff Physical Therapist responsible for evaluation and treatment of spinal cord injured,
amputees, CVA, orthopedic and various neurologic disorders
Education
2007‐2009 Master in Business Administration University of Phoenix
1982‐1986 Bachelors of Science, Physical Therapy Daemen College
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4. MaryJo McPhail, MBA, PT
Healthcare Operations Director‐ Service Line Director
127 Adobe Circle, Jupiter, Florida 33458 ∙561.801.0156 maryjomcphail@gmail.com
Credentials, Licensure and Professional Memberships
Licensed Physical Therapist, Florida license # 5840
American Physical Therapy Association (1986‐Present)
Florida Physical Therapy Association (1989‐Present)
Cambridge Registry of Executives and Professionals (2010‐Present)
Hospital Committee Appointments
Quality Leadership Committee
Patient Fall and Safety Committee
Employee Safety Committee
Community Outreach Committee
Professional Affiliations
• Arthritis Foundation 2009 to Present
o 2011 Arthritis Foundation Walk Chairperson
o 2010 Arthritis Foundation Walk Chairperson
• Chamber of Commerce of the Palm Beaches 2008‐Present
o Health Care Sub‐Committee member
• Lake Worth Chamber of Commerce
• Leukemia and Lymphoma Society
• American Heart Association
• Palm Beach Chamber of Commerce
• Business Development Board
Awards and Acknowledgements
JFK Medical Center‐ HCA Innovator Award 2010
• Quality and Patient Safety
• Service Excellence
Arthritis Foundation – Palm Beach County Walk
• Top Team Fundraiser‐ 2009
Accelero Partners Success Factors Improvement Award
• Volume Development Achievement‐ 2007
• Integrating Referral Sources‐ 2008
JFK Medical Center
• Manager of Year 2001
• Manager of the Month 2000 & 2004
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