Hr satisfaction survey 2012 free report

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© HRhelpdesk.in HR Satisfaction Survey 2012

HRhelpdesk.in

HR Satisfaction Survey 2012
The HR Index

March 2012


HRhelpdesk.in About Us

HRhelpdesk.in is an HR outsourcing and consulting company offering
customized services to support the HR needs of Indian and
multinational clients in India. Some of the key products we offer are

Balanced Scorecard Design and CTC Reimbursement Process
Rollout Management
Employee Query Desk Setup and
Employee Insurance Management
Management
Employee Satisfaction Survey Internal Employer Branding
HR Manuals HR Process Outsourcing
Past Employment Verification Recruitment Process Outsourcing
Salary Benchmarking Studies Training Content Development


HRhelpdesk.in Contents

 Introduction
 Overall Summary
 Study Design

 Respondents
 Demographics

 Building a Foundation
 Summary
 Individual Parameters

 Motivators and De-motivators
 Summary

 Deliverables
 Summary

 Information
 Confidentiality Policy
 Customized Reports
Click on the topic to go there directly , Click the Red Bar on Top to reach back to this page


HRhelpdesk.in

Introduction


HRhelpdesk.in Study Summary

Overall HR Satisfaction
It is evident that HR profession is still in it’s transitionary phase. As this Rank of industries
HR Consultants 1
phase continues the expectations from HR will only change towards the
Retail (Wholesale & Distribution) 2
Most
positive. Majority of HR professionals already feel a sense of Professional Services 3
Satisfied
Consumer Products 4
motivation as a result of job enrichment they are experiencing. With
Automobile/ Vehicle Manufacturing 5
more than 60% still feeling that their skills and competencies are not Utilities/ Oil& Gas/ Mining 6
Services 6
being used to the fullest, there is an immense potential waiting to be
Hospitality 8
tapped. Education 9
Others 10
On the other hand, there are still a large proportion of companies which
Pharmaceuticals/ Medical Devices 11

are not able to convincingly answer “why do they have an HR Construction/ Engineering 12
Information Technology 13
function”. Not surprisingly, there is a great degree of vagueness on how
Manufacturing 14

does the HR goal and the business objective tie in. While the line has a ITES 15
Electronics/ Electrical 16
strong feeling of respect for the HR role in making them achieve their
Financial Services 17 Least
Satisfied
goals, it looks like a top management issue. Transportation/ Shipping/ Logistics 18
Real Estate 19
Clearly, interesting times ahead with a lot of positive change


HRhelpdesk.in Design

The study has been designed to capture and analyze the parameters under three main heads. These heads cover
the purpose, processes and expectations of the HR function and professional in a step wise system. The main
heads and the parameters they measure are as mentioned below

Parity on career advancements and rewards
Acceptable work schedules
Foundation
Recognition of role and tasks performed
Living the systems and processes in true spirit
Enriched Job content
Conducive organizational culture
Positive working style of key stake holders
Team Motivation
Professional development and advancement
Appropriate compensation
Respect of job done from key stake holders
Clearly understood and aligned business to HR objectives
Alignment Utilization of individuals skills to best meet the desired
alignment


HRhelpdesk.in

Respondents


HRhelpdesk.in Overview

 Data of more than 650 companies received in this study which ran from 20th February 2012 to 25th March
2012

 Basis accurate and complete information provided by participants, data of 509 companies qualified for
being included in this report. Thus making this one of the largest study of its kind in India

 The study covered a total of 73 locations out of which 14 were international locations across Americas,
Africa and Europe. Though, majority of the companies, contributing to 80% were from Indian metro and
sub-metro cities

 All data presented and assumptions made, including ranking of industries is only based on responses from
individuals in those industries. The study only gives an indication. An individual company or industry may
have different processes, systems and satisfaction levels than those presented here. This data is just a
comparative analysis from amongst the respondents to this study


Number of Companies

0
10
20
30
40
50
60
70
63
Information Technology

© HRhelpdesk.in
58
HR Consultants

56
Manufacturing

Financial Services 41

34
Construction/ Engineering
HRhelpdesk.in

30

Services
23

ITES
24

Education
19

Automobile/ Vehicle Manufacturing
19

Pharmaceuticals/ Medical Devices

providing enough data points to have an industry benchmark
14

Electronics/ Electrical
14

Hospitality
12

Retail (Wholesale & Distribution)
12

Utilities/ Oil& Gas/ Mining
11

Professional Services
11

Transportation/ Shipping/ Logistics
10

Real Estate
9

Consumer Products
A total of 509 companies data was used for this study, presenting a healthy mix of industries and in all cases
49

Others
HR Satisfaction Survey 2012
Companies by Industry

HRhelpdesk.in Respondents by Company Type

60%

50%
50%

40%

30%

23%

20%
16%

10%
7%

4%

0%
Pvt Ltd (Headquartered in India) Pvt Ltd (Headquartered overseas) Public Limited Partnership or Proprietorship NGO/Societies/Trusts/Others

Though the maximum companies were of Indian origin, the size allowed to have benchmarks created for every
group


HRhelpdesk.in

Foundation


HRhelpdesk.in Summary

Main Parameter, Foundation
When parameters relating to foundation of an HR function are Satisfaction Rank of industries

concerned, the people in Public Limited companies seemed fairly HR Consultants 1
disadvantaged to their counterparts in other companies. Most
Utilities/ Oil& Gas/ Mining 3
Satisfied
Consumer Products 4

One of the key parameters, highlighting the transition of HR function, Professional Services 5
Services 6
was whether HR is a value add partner or not. The parameter saw
Others 7
only 37% companies responding in affirmative. Clearly signally that Pharmaceuticals/ Medical Devices 8

there is a long way to go before the actual benefit of HR is felt on Construction/ Engineering 9
Electronics/ Electrical 9
large scale.
ITES 11

All other parameters are having an almost similar view on either side. Manufacturing 13
Hospitality 14
It is those organizations which are on the positive side of these
parameters which have evolved their HR functions, while others are Financial Services 16

still in transition or yet to start the journey Transportation/ Shipping/ Logistics 16 Least
Real Estate 18 Satisfied

Education 19


HRhelpdesk.in HR Careers Parity

60% Overall Score
53% Statement: Processes and procedures for
50%
43% promoting HR and others in the company is
40%
similar?
30%

20% Process equality for career development is still
10%
4%
stabilizing as almost an equal number of
0% companies have a yes and a no response.
Same Somewhat different Others
Which in a way is relates to a later question
70% 62%
58% mentioning that career development
60% 50% 50% 47% 53%
44% 42%
50%
40% 32%
36% opportunities are a demotivator
30%
20%
6% 5% 6% 3% 5%
10%
0%
(Headquartered
NGO/Societies/Trusts/

Proprietorship

(Headquartered in
Public Limited
Partnership or

overseas)
Pvt Ltd
Pvt Ltd

India)
Others

Same Somewhat different Others


HRhelpdesk.in HR Careers – Industry Wise

Industry wise detail available in Participant or Purchased report.
Should you want to Purchase a report or get a customized report, do write to us
at hrhelpdesk@hrhelpdesk.in

Consumer Products and Utilities have almost reached parity in career development, whereas Professional
services lags behind in building parities for HR careers


HRhelpdesk.in Work Schedule

50% 47% Overall Score Statement: How is your work schedule?
45%
40% 36%
35%
30%
25%
Majority of the companies have an
20%
15% 13% appropriately balanced work life. Though the
10%
5% 3% 2% social sector did see a minimum 10 hours
0%
Appropriately Minimum 10 Work is there on Not able to take Any other work everyday and may require some
balanced and I am hours everyday weekends also annual vacations schedule
fine with it
56%
reworking of schedules
60% 54%
50%
44% 46% 45%
50%
39% 38%
40% 32% 34%
30%
20%
20% 15%
9%
10% 6% 3% 3% 4%
0% 2% 2%
0%
Proprietorship
NGO/Societies/Trusts/O

Public Limited

Pvt Ltd (Headquartered

Partnership or

overseas)
in India)
thers

Appropriately balanced and I am fine with it Minimum 10 hours everyday
Work is there on weekends also Not able to take annual vacations


HRhelpdesk.in Work Schedule – Industry Wise


While all industries demonstrate a similar trend in terms of work life, it is the Real Estate sector which has
shown the highest for balanced work life. Real Estate has presented many de-motivators, but has been able to
manage this parameter appropriately

HRhelpdesk.in The HR Function

Statement: How is HR function viewed in the
50% Overall Score
44%
45% company?
40% 37%
35%
30%
25% The main question about HRs use is still
20% 15%
15%
10%
being debated in lot of companies, though not
5%
5%
0%
alarmingly high, a decent amount of them still
As a need to have As a value add business As a recruitment Any other view
support function partner provider have HR as a need to have function. The
60% movement to get HR as a value add function
47% 49% 49% 47% 49%
50% 42%
40%
37% 35% 37% has began and has considerably moved away
30% 26% 26%
16% 17% 16%
from the historical positioning of HR as a
20%
9%
10% recruitment function only. There is still a long
0%
way to go before the Question “Why do I
Proprietorship
NGO/Societies/Trusts/Oth

Pvt Ltd (Headquartered in
Public Limited
Partnership or

overseas)

have the HR function” is answered by the
India)
ers

Managing Director to satisfaction

As a need to have support function As a value add business partner As a recruitment provider


HRhelpdesk.in HR Function – Industry Wise


It is the Electronics sector which seems to have a lot of work needed in this parameter


HRhelpdesk.in HR Rewards Parity

Statement: Are their similar rewards
60% Overall Score
50% 47%
50% mechanisms for the HR team as for others,

40%
apart from compensation?
30%

20% Rewards for the HR team have been fairly
10%
2%
increasing over a period of time, with close to
0%
No Yes Others 50% of the companies offering a reward

70% 63%
mechanism for HR teams. Though still not
57% 55%
60% 53%
50%
48%51% 46% covering the entire lot, it has covered a larger
41%
37% 38%
40%
30%
portion than those which are not covered.
20%
10% 5% 3%
0% 1% 2%
0%

Proprietorship

Public Limited
Partnership or

overseas)
India)
ers

No Yes Others


HRhelpdesk.in HR Rewards – Industry Wise


All industries represent a similar trend apart from real estate which has close to 70% saying a no


HRhelpdesk.in Applause from Line

60% Overall Score 56%
Statement: Is their appropriate applause
50%
41% and recognition from line for HR work?
40%

30%

20% Recognition is said to be the fuel of high
10%
3%
performance. It is present in majority of
0%
No Yes Others the companies but with scope of
70% 63%
59% 60%
improvement
60%
48%51% 50%47%
50%
37% 38% 36%
40%
30%
20%
10% 3% 1% 4% 3%
0%
0%
Proprietorship
NGO/Societies/Trusts/Ot

Public Limited


Partnership or

overseas)
in India)
hers

No Yes Others


HRhelpdesk.in Applause – Industry Wise


Utilities, retail, HR Consultants and professional services have a high degree of recognition from line whereas
pharmaceutical and automobile sectors saw the least amount of recognition


HRhelpdesk.in Policy Enforcement

Statement: Policies are enforced and HR is
70% Overall Score 61%
60% empowered to treat non-compliance
50%

40% 35%
While people policies are set in many
30%

20% companies, it is few who are able to enforce
10% 4% them in true spirit. Interestingly about 61%
0%
No Yes Others are able to maintain that balance and provide
80% 74%
70%
70%
62%
66% the necessary empowerment to HR functions
60%
50%
48%48% to deal with non-compliance
40% 35%
27% 30%
26%
30%
20%
10% 3% 4% 4% 4%
0%
0%
NGO/Societies/Trusts/Othe

Proprietorship

Public Limited

Partnership or

overseas)
India)
rs

No Yes Others


HRhelpdesk.in Policy Enforcement – Industry Wise


Utilities has one of the highest compliance on this whereas real estate and education were the least


HRhelpdesk.in

Motivators & De-motivators


HRhelpdesk.in Summary

Main Parameter, Motivation
The shift of focus is now into what goes through the mind of an HR Satisfaction Rank of various industries

professional in terms of his motivation. There is a clear indication that HR Consultants 1
Professional Services 2
the changing dynamics of the HR role has made the enriched job Most
Hospitality 3
Satisfied
profile a strong motivator, combine to it the market situation which is Consumer Products 4

forcing companies to experiment with leaner HR and new concepts of Utilities/ Oil& Gas/ Mining 5
Education 6
HR.
However, a common theme across industries comes up on neglect of Others 9
Pharmaceuticals/ Medical Devices 10
various factors which contribute to the well being and focus of an
Services 11
individual HR professional. Whether it be compensation, the training Construction/ Engineering 12
plan or the career planning. All these parameters have seen that while ITES 13
there are organizational systems running for line employees, the focus
Manufacturing 15
on HR is still to be mandated
Financial Services 16
Electronics/ Electrical 17 Least
Real Estate 18 Satisfied

Transportation/ Shipping/ Logistics 19


HRhelpdesk.in Kind Of Work

The content of work was looked as a strong
80% 75%
Overall Score
70% motivator in the HR fraternity, with only 6%
60%
seeing that the work they do is not motivating
50%
40% enough.
30%
18%
20%
10% 6%

0% It is only the multinationals, which had a
Demotivator Neutral Motivator
higher degree of demotivation than the group
100% 89%
84%
average, probably an outcome of the global
76% 75%
80% 67%
policies which are in tune with an ailing
60%

40%
economy
24% 20%
20% 11% 14%
8% 11%14%
0% 3% 4%
0%
Proprietorship

Public Limited

Partnership or

overseas)
India)
ers



HRhelpdesk.in Kind Of Work – Industry Wise


Transportation/ Shipping/ logistics and Hospitality showed signs of having a huge improvement area on this
front


HRhelpdesk.in Company Culture

Organizational climate has long been
60% 56%
Overall Score
50% associated as a key responsibility of the HR
40% professional. Strangely there are a sizeable
30% 26%
18% number of companies which make it a
20%

10% demotivator, with Public Limited companies
0%
having the most signs of improvement on this
front
70% 65% 66%
58%
60% 53%
48%
50%
40%
30%
26% 27%25%
30% 22%
17% 19%
20% 16% 14% 16%
10%
0%
Proprietorship

Public Limited

Partnership or

overseas)
India)
ers



HRhelpdesk.in Company Culture – Industry Wise


Transportation/ Shipping/ logistics, Real Estate and Electrical industries showed that there is tremendous scope of
improvement of their work culture. Specially as the motivation and demotivation scores are almost similar


HRhelpdesk.in Supervisors Working Style

It has long been said that people leave
60% Overall Score 53% managers and not companies, how HR
50%
professionals contribute to their teams or are
40%

30% 24% impacted by their supervisors, who may or
23%
20%
may not be HR professionals is an interesting
10%
point. The data presents that there is sizeable
0%
opportunity available here for improvement.
80% 70% Specially in Multinational and Public Limited
70% 63%
60% 51% 52% 49% companies.
50%
40%
26% 28% 27% 26%25%
30% 19% 22% 21%
20% 11% 11%
10%
0%
Proprietorship

Public Limited

Partnership or

overseas)
India)
ers



HRhelpdesk.in Supervisors Working Style – Industry Wise


Transportation/ Shipping/ logistics and Financial services demonstrate an improvement requirement, while
Hospitality and professional services have managed this well


HRhelpdesk.in Line Managers Working Style

60% Overall Score
Being a function, which is largely dependent
48%
50% on internal relationships and requires a large
40% 36%
degree of daily interaction with line managers,
30%

20% 16% it is doing its bit. Though not as highly
10% impacted as by HRs own supervisors, there is
0%
Demotivator Neutral Motivator a sizeable amount of companies where this
acts as a motivator. Thus working
80% 74%
70%
relationships matter. It is only public limited
60% 51%
50% 41%
48% 47% 45% companies which seemed to have a greater
37% 37%
40% 31%
30% 21% 20% 18%
issue at hand to resolve on this front
16%
20%
5% 8%
10%
0%
Public Limited
Proprietorship

Partnership or

overseas)
India)
ers



HRhelpdesk.in Line Managers Working Style – Industry Wise


While none of the industries had a very strong motivation, Transportation/ Shipping/ logistics, professional
services and Electrical had strong demotivators


HRhelpdesk.in Training Environment For You

45% Overall Score 42% A fair degree of companies are focusing on
40%
35% training and it is acting as a motivator to about
29% 30%
30%
25% half the HR functions. This however, clearly
20%
15% stands out as one of the areas which needs
10%
5% improvement
0%

It is the public limited and the Indian
70%
59%
60% 53% companies which need to work harder on this
50% 41% 41%
34%31%35% 35%
40%
26%
30%29% than multinationals, who seem to have a better
30% 24% 23%
21%
16%
20% ratio than others
10%
0%
Proprietorship

Public Limited

Partnership or

overseas)
India)
ers



HRhelpdesk.in Training Environment For You – Industry Wise


Hospitality and retail have a fairly positive inclination on this whereas real estate has a strong negative inclination
on this aspect


HRhelpdesk.in Opportunities For Career Development

The future HR professionals see for
60% Overall Score
48% themselves is fairly divided. While about half
50%

40% feel that it is a motivator, an astounding 26%
26% 26%
30% feel it is a demotivator. Public Limited
20%
companies having one of the least promising
10%

0% career life cycles. Interestingly partnerships
have been able to manage this expectation
80%
68%
fairly better compared to others
70%
60% 50%
50% 42% 43% 45%
37% 40%
40% 29%
24% 27%28%
30% 21% 21%
17%
20%
8%
10%
0%
Proprietorship

Public Limited

Partnership or

overseas)
India)
ers



HRhelpdesk.in Opportunities For Career – Industry Wise


Financial services and real estate have a lot of work to do on this aspect whereas HR consultants and
professional services have got a higher degree of stability on this


HRhelpdesk.in Your Compensation

40% Overall Score 37% 36%
Compensation has been one of the main
35%
30% 27%
factors across competencies in controlling
25%
satisfaction, and irrespective of various other
20%
15% frameworks, compensation takes a key role in
10%
5% deciding satisfaction. Unlike other parameters
0%
Demotivator Neutral Motivator this is the parameter which has a lot of people
on the neutral side, probably an outcome of
45% 42% 41%
38% 37%
40% 37% 37%37% 35%37% the economical uncertainty. However, it still
35% 31% 31%
26% 28%
30%
25% 21% 22% presents a high degree of demotivators
20%
15%
10%
5%
0% Some work needs to be done in the Public
Proprietorship

Public Limited

Partnership or

Limited companies, as they present the
overseas)
India)

maximum number of people demotivated due
ers

to compensation



HRhelpdesk.in Your Compensation – Industry Wise


Information Technology has been impacted by compensation of economic environment and it seems to be
playing a role here


HRhelpdesk.in Respect From Line

80% Overall Score
Almost all companies have been able to
70%
70%
60%
manage the respect angle. Working with
50%
colleagues and specially with those who
40%
30% 22% impact the daily routine working outputs.
20%
8%
10% With a almost majority on this ratio, only few
0%
Demotivator Neutral Motivator industries show demotivation on this aspect.

90% 79% 81%
80% 71% 68%
70% 64%
60%
50%
40% 28% 27%
30% 19% 19%
16%
20% 8% 10%
5% 5%
10% 0%
0%
Proprietorship

Public Limited

Partnership or

overseas)
India)
ers



HRhelpdesk.in Respect From Line – Industry Wise


The services and financial services sectors can see a bit improvement on this aspect


HRhelpdesk.in

Deliverables


HRhelpdesk.in What Is A Goal

Business
Objectives

HR

Business
Resources

A structured HR system would ensure that policies, procedures and systems and designed in a manner to help
channelize Business Resources in achieving Business Objectives. Not by HR professionals themselves, but
by aligning each line manager to this outcome. Therefore, the HR Goal is set, which is an observable,
measurable end result having one or more objectives to be achieved within a fixed timeframe


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Hr satisfaction survey 2012 free report

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