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Do-It-Yourself World
What comes to
mind when you
think of
Do-It-Yourself ?
has been around as long as humans
  DIY             • a fundamental part of life

As basic as cooking and sticks



                                   DIY goals:
                                   • create
                                   • repair
                                   • maintain
As our world changes…as the materials and
tools of our world change…as the availability of
information dramatically increases:

DIY is undergoing huge changes
The Three Elements of
DIY
• Tools
• Information
• Need or desire
DIY = Tools

                       Desktop Computers




                                Digital
                               Cameras




   Tools can become an obsession--an end in themselves
DIY = Tools             COMPUTERS & SOFTWARE …
                                      the new tool shed




                       Monitor
   Digital
   Camera                                  CD/DVD
                                           Burner
                     Computer

    Printer
                                             Audio
                                            speakers

Scanner
                                  MP3
                                 Player
DIY = Information

           Various types of practical
           How-To-Do-It knowledge
DIY = Information


       Sources of DIY info
       • Word of mouth ----------------
       • Books, magazines, print
       • TV, video, DVD
       • Computers (CDs, DVDs)
       • The WORLD WIDE WEB



                                          INFORMATION may be
                                          the biggest piece of the
                                          DIY puzzle
Information Channels: Print
Information Channels: TV, video, DVD
Information Channels: CDs & DVDs
Information Channels: Internet




                          Find out everything
                          or how to do anything
                          on the Internet!
The internet itself has been a huge
collaborative DIY project
                            Collaborative
                            open systems
                            Linux, Napster
DIY is undergoing a tools-and-information explosion


   Tools           = (computers x software) x internet
   Information = (computers x software) x internet



   Tools X Information = (Computers x software x internet)2 = DIY gone wild
DIY gone wild … via the internet


                Four examples
                • DIY surveys
                • DIY health care
                • DIY websites
                • eBay
DIY Surveys & Opinion Polls
                          Online.
                          Available to everyone




Do your own
consumer research!
DIY Internet Health Care


                  Health website users are more likely to:

                  •Ask their doctors questions
                  •Question their doctors about diagnoses and
                  recommendations
                  •Agree that the medical Internet often explains
                  things better than their doctors

                  •Feel more like partners with their
                  doctors regarding their health care
                  •Have more faith & trust in their doctors
DIY websites

           www.fotolog.net



Weblogs
And then there is eBay

Huge DIY system
                                       An object sells on eBay every 1.7 seconds.
• Searching & buying stuff
                                       More than 70,000 Americans make their
• Selling your stuff                   living by selling on eBay
    •Promoting it yourself
    •Writing text
    •Pictures
• eBay has spawned a cottage industry of “DIY on eBay”
businesses
• Buy stuff for DIY projects
The Extrinsic and Intrinsic Rewards
of DIY

   •   survival
   •   practical – money/prevention
   •   mastery & control/confidence
   •   pride/reputation         • adds personal meaning to
   •   amusement & pleasure         the objects in our lives
   •   joy of self-expression   • adds meaning to our lives
   •   joy of problem-solving
   •   joy of learning (& flow)
Need/Desire & Expertise
Human Experience and Motivation of DIY
• From need to desire
• From practical and functional to expressive and fun
• From learning to mastery
Hypothesis/Insight:
In general, as learning continues,
expertise grows and the DIY activity
moves from being motivated by
practical considerations to being
sustained by intrinsic and
expressive rewards
Can we plot consumers
and brands on this map?
DIY Priorities


We can’t do
everything
DIY      Which DIY activities do we pursue
         & which do we hand off?



          Cost/benefit trade-offs &
          personal desires
DIY trends

                                  Artisanal Cheese
                                  Making At Home



    Experts see a few trends at work here: Sales of
    artisanal cheeses have spiked, science-happy home
    gourmets continue to seek new challenges, and the
    ferment-it-yourself trend is going beyond standards
    like homemade beer and wine. From Keeping Up With the Cheese-
    Makers by Lisa Kalis, Wall Street Journal, Nov. 7, 2003
DIY trends



             Shed
             Chic



             Backyard sheds traditionally house lawn mowers
             and garbage cans. But in the insane California
             real-estate market, where many families can’t
             afford to buy bigger homes, gussied up sheds are
             housing something else: people. Newsweek Sept 2003
DIY trends


             DIY as Religion

                               Groups now organized in
                               New York
                               San Francisco
                               Los Angeles
                               Seattle
                               Montreal
                               Toronto
                               Stockholm




www.churchofcraft.org
DIY trends



Self-organizing shopping-alert groups

             DIY recognizance
End comment


        It’s a do-it-yourself world…
        and you’ve got yourself a do-it-yourself life

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Do-It-Yourself World

  • 2. What comes to mind when you think of Do-It-Yourself ?
  • 3. has been around as long as humans DIY • a fundamental part of life As basic as cooking and sticks DIY goals: • create • repair • maintain
  • 4. As our world changes…as the materials and tools of our world change…as the availability of information dramatically increases: DIY is undergoing huge changes
  • 5. The Three Elements of DIY • Tools • Information • Need or desire
  • 6. DIY = Tools Desktop Computers Digital Cameras Tools can become an obsession--an end in themselves
  • 7. DIY = Tools COMPUTERS & SOFTWARE … the new tool shed Monitor Digital Camera CD/DVD Burner Computer Printer Audio speakers Scanner MP3 Player
  • 8. DIY = Information Various types of practical How-To-Do-It knowledge
  • 9. DIY = Information Sources of DIY info • Word of mouth ---------------- • Books, magazines, print • TV, video, DVD • Computers (CDs, DVDs) • The WORLD WIDE WEB INFORMATION may be the biggest piece of the DIY puzzle
  • 13. Information Channels: Internet Find out everything or how to do anything on the Internet!
  • 14. The internet itself has been a huge collaborative DIY project Collaborative open systems Linux, Napster
  • 15. DIY is undergoing a tools-and-information explosion Tools = (computers x software) x internet Information = (computers x software) x internet Tools X Information = (Computers x software x internet)2 = DIY gone wild
  • 16. DIY gone wild … via the internet Four examples • DIY surveys • DIY health care • DIY websites • eBay
  • 17. DIY Surveys & Opinion Polls Online. Available to everyone Do your own consumer research!
  • 18. DIY Internet Health Care Health website users are more likely to: •Ask their doctors questions •Question their doctors about diagnoses and recommendations •Agree that the medical Internet often explains things better than their doctors •Feel more like partners with their doctors regarding their health care •Have more faith & trust in their doctors
  • 19. DIY websites www.fotolog.net Weblogs
  • 20. And then there is eBay Huge DIY system An object sells on eBay every 1.7 seconds. • Searching & buying stuff More than 70,000 Americans make their • Selling your stuff living by selling on eBay •Promoting it yourself •Writing text •Pictures • eBay has spawned a cottage industry of “DIY on eBay” businesses • Buy stuff for DIY projects
  • 21. The Extrinsic and Intrinsic Rewards of DIY • survival • practical – money/prevention • mastery & control/confidence • pride/reputation • adds personal meaning to • amusement & pleasure the objects in our lives • joy of self-expression • adds meaning to our lives • joy of problem-solving • joy of learning (& flow)
  • 22. Need/Desire & Expertise Human Experience and Motivation of DIY • From need to desire • From practical and functional to expressive and fun • From learning to mastery
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  • 26. Hypothesis/Insight: In general, as learning continues, expertise grows and the DIY activity moves from being motivated by practical considerations to being sustained by intrinsic and expressive rewards
  • 27. Can we plot consumers and brands on this map?
  • 28. DIY Priorities We can’t do everything DIY Which DIY activities do we pursue & which do we hand off? Cost/benefit trade-offs & personal desires
  • 29. DIY trends Artisanal Cheese Making At Home Experts see a few trends at work here: Sales of artisanal cheeses have spiked, science-happy home gourmets continue to seek new challenges, and the ferment-it-yourself trend is going beyond standards like homemade beer and wine. From Keeping Up With the Cheese- Makers by Lisa Kalis, Wall Street Journal, Nov. 7, 2003
  • 30. DIY trends Shed Chic Backyard sheds traditionally house lawn mowers and garbage cans. But in the insane California real-estate market, where many families can’t afford to buy bigger homes, gussied up sheds are housing something else: people. Newsweek Sept 2003
  • 31. DIY trends DIY as Religion Groups now organized in New York San Francisco Los Angeles Seattle Montreal Toronto Stockholm www.churchofcraft.org
  • 32. DIY trends Self-organizing shopping-alert groups DIY recognizance
  • 33. End comment It’s a do-it-yourself world… and you’ve got yourself a do-it-yourself life