Shared at SXSW 2014: http://schedule.sxsw.com/2014/events/event_IAP17915 Struggling to have the impact you want? Win the hearts of your teammates and stakeholders with this simple recipe for Deep Collaboration! We’ll share the techniques we used to transform naysayers into UX advocates while creating the 5-star Intuit Snap Payroll iPhone app. 1. Get personal 2. Embrace customers 3. Go beyond roles

1. INFLUENCING THROUGH
COLLABORATION
UX LOVE
POTION
#UXLove

2. Alissa Briggs
Sr. Manager & Principal Designer
@alissadesigns

3. Raman Hansi
Principal Design Researcher
@rums813

4. Payroll

5. UX LOVE
POTION

6. Get personal
Go beyond roles
Embrace customers

7. Get personal
Embrace customers
Go beyond roles

13. Get personal
Embrace customers
Go beyond roles

14. Meet them where they are
Get personal

15. Meet them where they are
Find common interests
Get personal

16. Meet them where they are
Find common interests
Build relationships over time
Get personal

17. Get personal
Embrace customers
Go beyond roles

22. Get personal
Embrace customers
Go beyond roles

23. Start small
Embrace customers

24. Start small
Provide guidance and support
Embrace customers

25. Embrace customers
Start small
Provide guidance and support
Make it ongoing

26. Get personal
Embrace customers
Go beyond roles

33. Get personal
Embrace customers
Go beyond roles

34. Personalize their invitation
Go beyond roles

35. Personalize their invitation
Be a facilitator
Go beyond roles

36. Personalize their invitation
Be a facilitator
Go beyond your own role
Go beyond roles

37. Get personal
Embrace customers
Go beyond roles

38. Single
senior
leader

39. Team
thinking
about
senior
leader
as
SBO

40. Bunch
of
leaders,
sad

41. Bunch
of
leaders,
happy

42. Smiling
faces
with
heart

43. Get personal
Embrace customers
Go beyond roles

44. Alissa Briggs
@alissadesigns
Alissa_Briggs@intuit.com
Raman Hansi
@rums813
Raman_Hansi@intuit.com