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How Marketers Succeed
    in a Social World


Victoria Ransom   Mike Volpe
Founder & CEO     VP of Marketing
Wildfire          HubSpot
@wildfireapp      @mvolpe
Scared yet?
86% of People Skip TV Ads




http://www.guardian.co.uk/media/2010/aug/24/tv-advertising
44% of Direct Mail is
                   Never Even Looked At




http://en.wikipedia.org/wiki/Advertising_mail
Two Huge Developments Now Social
 The “Spam” Filter is in Email


                     Social Inbox
Inbox Before 2011



 Most Messages by Date


 Flagrant Spam
Email Inbox Ranking – After 2011
          Inbox After 2011



            Things You Like
            (People & Brands)

            Things You Don’t Like
            Or Don’t Know
            (People & Brands)
That’s Some Scary Shiitake
We All Have an Addiction
Lazy Marketers Rely
on Advertising Buys
Renting / Outbound Building / Inbound

     Advertising           Blogging

Conferences / Events         SEO

 Paid Search / PPC        Free Tools

  Email List Rentals     Social Media

    Cold Calling       Opt-In Email Lists
Your competition is NOT
  who you think it is.
Social Media
  is Only
 One Piece
Bring All the Pieces Together


               Social Media       Search Engine
                Marketing           Marketing
                           Content
                          Marketing

                     Conversion Marketing

                       Lead Nurturing


                        Sales Support
SEO / Blogging
       +
 Social Media
SEO from 2000 to 2011




Ranking Algorithm:
f(n): Context + Authority
97% more links
   (for better rankings)
         for companies
       that have a blog.


   Source: Data from over 1,500 small businesses - http://hub.tm/BlogROI
85% of web pages
                      have less than 7
                       inbound links




Source: SEOMoz.org
Content Makes You Interesting
79% more
followers for companies
       that have a blog.



    Source: Data from over 2,000 businesses - http://bit.ly/a6SrWh
55% more
website visitors
  for companies that blog.




     Source: Data from over 1,500 small businesses - http://bit.ly/XDkQV
Where is Search Going?
   Where is search going?
Coming to SEO: Likes = Links




       =         =
SEO in 2011 and Beyond




Ranking Algorithm:
f(n): Context + Authority
      + Social Graph
The “Like” is Replacing
      the “Link”
Lead Generation
       +
  Social Media
Social Media = Leads and Sales




     Source: survey of hundreds of businesses: HubSpot.com/ROI
Social Media is for B2B and B2C




     Source: State of Inbound Marketing Report - http://bit.ly/aewfHr
Evolution of the Database
Branding
     +
Social Media
Brand Brand Building
              Building 1.0     1.0.



  Hire an
  agency




                                       Your brand
                                      comes out, all
                                       perfect (and
                                         sterile).
Flickr: jamesjyu
A Brand is What People Say It Is




                            A brand is whatever
                              people say it is.
Flickr: chelmsfordpubliclibrary
Grow brand by cultivation,
      not control.
Promote All Feedback




            http://www.microsoft.com/windows/social/
Promote All Feedback




              www.ShowUsYourPizza.com
http://twitter.com/meaghano/status/1767991757
http://twitter.com/JetBlue/status/1768096120
Research
     +
Social Media
Focus groups are dead.
Observe your customers in their
     native environment.
We’ve got lots to think about…
Advice for the road ahead…
Stop thinking like
  an advertiser.
Start thinking like a
publisher and socializer.
Commit
to the new
  inbound
  strategy.
Don’t dip your
toe in the water.
Jump in ALL THE WAY.
How can       FACEBOOK
 benefit Marketers?

                                                             36%
                                                                                     of fans say that since
92% of fans say that since
                                                                                     becoming a fan of a
becoming a fan of a given                                                            given brand their desire
brand they are more likely                                                           to buy from this brand
to recommend that brand                                                              has increased
      to their friends




92%                                                          90%                           Trust their
                                                                                           friends


                                                             # who trust
                                                             online ads

Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929
                                                                                      33%
3
                                                                                 GROW
                            aspects of
                           successful                                            ENGAGE

                           FACEBOOK                                              MONETIZE
                           MARKETING



GROW  grow
   growGROW
Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929
Wildfire Interactive, Inc.                                         +1.888.274.0929
1 Cross promotion
                                                             with newsletter



   GROW
                                              your
                                                           2 Cross promotion
    EXISTING                                                 with website
     AUDIENCE

                                                           3 Encourage fans to
                                                                     spread the word
Wildfire Interactive, Inc. | @wildfireapp |
Wildfire Interactive, Inc.                       | +1.888.274.0929
ACQUIRE
                              FANS with facebook
                                                                                     Ads


                              75%
                                                                        say they learned about
                                                                        a fan page because of
                                                                        an ad




Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929
Wildfire Interactive, Inc.
?
 How to run
EFFECTIVE
 facebook Ads

1. Give them a reason to click
2. Don’t drive people outside
         of Facebook
3. Advertise to friends of fans
4. A/B Test & Keep it Fresh!
ADVERTISE TO FRIENDS OF FANS
Deals                                                 Contests
                                                                              “      COMPANIES


                                                                                          RUN
                                                                                           that
                              Giveaways

                                                                                       CONTESTS
                                                                                         2 FANS
                                                                                        have      x as many



                                                                                                ”
                                                                                         as companies that don’t

                                                                                                Jupiter Research




Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929
Wildfire Interactive, Inc.
?
              Check out
              blog.wildfireapp.com!
                                                     How to run
                                                    EFFECTIVE
                                                     PROMOTIONS




Wildfire Interactive, Inc. | @wildfireapp |
Wildfire Interactive, Inc.                    |
                                                  +1.888.274.0929
3
                                                                                 GROW
                            aspects of
                           successful                                            ENGAGE

                           FACEBOOK                                              MONETIZE
                           MARKETING


ENGAGE
     engage
               engageENGAGE
Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929
Wildfire Interactive, Inc.
NEWSFEED

1. TELL    fans what
                                              2. ASK                      3. TAP
                                                                   into
                                                  YES
                                                                              people’s
           you want
           them to do

                                                  NO
                                              questions
                   YOUR
                   FANS

                                                                   PASSIONS
Wildfire Interactive, Inc. | @wildfireapp |
Wildfire Interactive, Inc.                     | +1.888.274.0929
ASK QUESTIONS                                                                       ASK for LIKES




Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929
Wildfire Interactive, Inc.                                         +1.888.274.0929
QUALITY > quantity




Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929
ENGAGEMENT: CONTENT




    How can SMBs
    make their fan pages

                                    BETTER

            DEALS
            ENTERTAINMENT
            EXCLUSIVITY
Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929
Wildfire Interactive, Inc.
3
                                                                                 GROW
                            aspects of
                           successful                                            ENGAGE

                           FACEBOOK                                              MONETIZE
                           MARKETING


MONETIZE
   monetize
          monetize
                                       MONETIZE
Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929
MYSTERY COUPONS




Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929
GROUP DEALS




Wildfire Interactive, Inc. |
Wildfire Interactive, Inc.     | info@wildfireapp.com | +1.888.274.0929
IN STORE GIVEAWAYS




Wildfire Interactive, Inc. | @wildfireapp |   | +1.888.274.0929
Thank You!
             www.HubSpot.com
            www. .WildfireApp.com


Victoria Ransom            Mike Volpe
Founder & CEO              VP of Marketing
Wildfire                   HubSpot
@wildfireapp               @mvolpe
Q&A

Victoria Ransom         Mike Volpe
Founder & CEO           VP of Marketing
Wildfire                HubSpot
@wildfireapp            @mvolpe

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how marketers succeed in a social world

  • 1. How Marketers Succeed in a Social World Victoria Ransom Mike Volpe Founder & CEO VP of Marketing Wildfire HubSpot @wildfireapp @mvolpe
  • 3. 86% of People Skip TV Ads http://www.guardian.co.uk/media/2010/aug/24/tv-advertising
  • 4. 44% of Direct Mail is Never Even Looked At http://en.wikipedia.org/wiki/Advertising_mail
  • 5. Two Huge Developments Now Social The “Spam” Filter is in Email Social Inbox
  • 6. Inbox Before 2011 Most Messages by Date Flagrant Spam
  • 7. Email Inbox Ranking – After 2011 Inbox After 2011 Things You Like (People & Brands) Things You Don’t Like Or Don’t Know (People & Brands)
  • 9. We All Have an Addiction
  • 10.
  • 11. Lazy Marketers Rely on Advertising Buys
  • 12.
  • 13.
  • 14. Renting / Outbound Building / Inbound Advertising Blogging Conferences / Events SEO Paid Search / PPC Free Tools Email List Rentals Social Media Cold Calling Opt-In Email Lists
  • 15. Your competition is NOT who you think it is.
  • 16. Social Media is Only One Piece
  • 17. Bring All the Pieces Together Social Media Search Engine Marketing Marketing Content Marketing Conversion Marketing Lead Nurturing Sales Support
  • 18. SEO / Blogging + Social Media
  • 19. SEO from 2000 to 2011 Ranking Algorithm: f(n): Context + Authority
  • 20. 97% more links (for better rankings) for companies that have a blog. Source: Data from over 1,500 small businesses - http://hub.tm/BlogROI
  • 21. 85% of web pages have less than 7 inbound links Source: SEOMoz.org
  • 22. Content Makes You Interesting
  • 23. 79% more followers for companies that have a blog. Source: Data from over 2,000 businesses - http://bit.ly/a6SrWh
  • 24. 55% more website visitors for companies that blog. Source: Data from over 1,500 small businesses - http://bit.ly/XDkQV
  • 25. Where is Search Going? Where is search going?
  • 26. Coming to SEO: Likes = Links = =
  • 27. SEO in 2011 and Beyond Ranking Algorithm: f(n): Context + Authority + Social Graph
  • 28. The “Like” is Replacing the “Link”
  • 29. Lead Generation + Social Media
  • 30. Social Media = Leads and Sales Source: survey of hundreds of businesses: HubSpot.com/ROI
  • 31. Social Media is for B2B and B2C Source: State of Inbound Marketing Report - http://bit.ly/aewfHr
  • 32. Evolution of the Database
  • 33. Branding + Social Media
  • 34. Brand Brand Building Building 1.0 1.0. Hire an agency Your brand comes out, all perfect (and sterile). Flickr: jamesjyu
  • 35. A Brand is What People Say It Is A brand is whatever people say it is. Flickr: chelmsfordpubliclibrary
  • 36. Grow brand by cultivation, not control.
  • 37. Promote All Feedback http://www.microsoft.com/windows/social/
  • 38. Promote All Feedback www.ShowUsYourPizza.com
  • 41. Research + Social Media
  • 42.
  • 44. Observe your customers in their native environment.
  • 45. We’ve got lots to think about…
  • 46. Advice for the road ahead…
  • 47. Stop thinking like an advertiser.
  • 48. Start thinking like a publisher and socializer.
  • 49. Commit to the new inbound strategy.
  • 50. Don’t dip your toe in the water.
  • 51. Jump in ALL THE WAY.
  • 52. How can FACEBOOK benefit Marketers? 36% of fans say that since 92% of fans say that since becoming a fan of a becoming a fan of a given given brand their desire brand they are more likely to buy from this brand to recommend that brand has increased to their friends 92% 90% Trust their friends # who trust online ads Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929 33%
  • 53. 3 GROW aspects of successful ENGAGE FACEBOOK MONETIZE MARKETING GROW grow growGROW Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929 Wildfire Interactive, Inc. +1.888.274.0929
  • 54. 1 Cross promotion with newsletter GROW your 2 Cross promotion EXISTING with website AUDIENCE 3 Encourage fans to spread the word Wildfire Interactive, Inc. | @wildfireapp | Wildfire Interactive, Inc. | +1.888.274.0929
  • 55. ACQUIRE FANS with facebook Ads 75% say they learned about a fan page because of an ad Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929 Wildfire Interactive, Inc.
  • 56. ? How to run EFFECTIVE facebook Ads 1. Give them a reason to click 2. Don’t drive people outside of Facebook 3. Advertise to friends of fans 4. A/B Test & Keep it Fresh!
  • 58. Deals Contests “ COMPANIES RUN that Giveaways CONTESTS 2 FANS have x as many ” as companies that don’t Jupiter Research Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929 Wildfire Interactive, Inc.
  • 59. ? Check out blog.wildfireapp.com! How to run EFFECTIVE PROMOTIONS Wildfire Interactive, Inc. | @wildfireapp | Wildfire Interactive, Inc. | +1.888.274.0929
  • 60. 3 GROW aspects of successful ENGAGE FACEBOOK MONETIZE MARKETING ENGAGE engage engageENGAGE Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929 Wildfire Interactive, Inc.
  • 61. NEWSFEED 1. TELL fans what 2. ASK 3. TAP into YES people’s you want them to do NO questions YOUR FANS PASSIONS Wildfire Interactive, Inc. | @wildfireapp | Wildfire Interactive, Inc. | +1.888.274.0929
  • 62. ASK QUESTIONS ASK for LIKES Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929 Wildfire Interactive, Inc. +1.888.274.0929
  • 63. QUALITY > quantity Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929
  • 64. ENGAGEMENT: CONTENT How can SMBs make their fan pages BETTER DEALS ENTERTAINMENT EXCLUSIVITY Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929 Wildfire Interactive, Inc.
  • 65. 3 GROW aspects of successful ENGAGE FACEBOOK MONETIZE MARKETING MONETIZE monetize monetize MONETIZE Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929
  • 66. MYSTERY COUPONS Wildfire Interactive, Inc. | @wildfireapp | info@wildfireapp.com | +1.888.274.0929
  • 67. GROUP DEALS Wildfire Interactive, Inc. | Wildfire Interactive, Inc. | info@wildfireapp.com | +1.888.274.0929
  • 68. IN STORE GIVEAWAYS Wildfire Interactive, Inc. | @wildfireapp | | +1.888.274.0929
  • 69. Thank You! www.HubSpot.com www. .WildfireApp.com Victoria Ransom Mike Volpe Founder & CEO VP of Marketing Wildfire HubSpot @wildfireapp @mvolpe
  • 70. Q&A Victoria Ransom Mike Volpe Founder & CEO VP of Marketing Wildfire HubSpot @wildfireapp @mvolpe