Keynote: John Newton - Government Without Walls

1. Government
Without
Walls
@johnnewton
CTO,
Alfresco
Washington,
DC
Thursday,
January
26,
2012

2. Agenda
• Alfresco
Overview
• Customer
Profile
in
Government
• The
Walls
of
Government
• Breaking
Down
Walls
• What
Business
is
Doing
• An
Open
Government
Plan
• Alfresco
4
and
Open
Government

3. Maidenhead, UK Global Headquarters
Atlanta, US Headquarters
Alfresco is the largest open source
content management company
in the world.
3 million+ downloads
2500+ customers from 55+ countries
250+ global channel partners
24 consecutive quarters of revenue growth
founded in 2005

4. What
is
Alfresco?
Document Content Content
Social Content
DM Management RM
DM RM WCM WCM Share Share Platform Platform BP
Management
Open
Content Source
WCM Share Platform BPM
Platform
Content Web Content
Records Services
RM WCM
Management DM Share RM PlatformWCM BPM Share
4

5. Government
is
our
largest
business
• 30%
of
Revenue
and
our
Open
Source
Community
• Federal,
Central,
State,
Regional,
Local
• Approximately
600
government
customers
• 50/50
split
US
and
Europe
• AdministraWon,
legislaWon,
finance
and
educaWon

6. Some
Government
Customers

7. Photo source = http://www.flickr.com/photos/notionscapital/5225049493/

8. The
flow
of
technology
has
Large
orgs
reversed…
Consumer
SMEs
Home
office
Se]ng
in
moWon
new
forces…

9. Unleashing the Consumerization of IT
Courtesy
of
John
Mancini
–
AIIM.org

10. So
what
do
the
most
significant
changes
in
technology
have
to
do
with
government?

11. Everything!

12. Government
Walls
of
Resistance
• Walls
around
ParWcipaWon
• Walls
around
Your
Building
• Walls
around
Your
PC
• Walls
around
InnovaWon
and
CollaboraWon
• Walls
around
InformaWon
and
Content
• Walls
around
Socware
• Walls
around
Decisions
• Walls
around
Budget

13. Walls
Around
Data
Courtesy
of
John
Mancini
–
AIIM.org

14. Walls
Around
Decisions
The
single
point
of
failure
[in
bureaucraWc
decision
making]
results
not
just
from
a
lack
of
Wme
or
resources
or
technology.
It
goes
much
deeper
than
Philip
Tetlock,
U.
Penn
in
that.
Simply
put,
Expert
Poli,cal
Judgment,
professionals
do
not
have
a
Winner
of
the
Woodrow
Wilson
prize
for
best
book
monopoly
on
informaWon
or
on
poliWcs
and
government
experWse

15. Walls
Around
Employees

16. Walls
Around
Technology
InnovaWon
is
not
emanaWng
from
Washington;
instead,
the
pracWces
of
government
are
increasingly
disconnected
from
technological
innova5on
and
the
opportunity
to
realize
greater
Beth
Simone
ciWzen
parWcipaWon
…
failure
lies
Noveck,
US
in
the
unfamiliarity
with
Deputy
CTO
technology
displayed
by
many
policy
makers

17. Is
there
a
way
forward?
Mr. Obama!
Tear down these walls!!!

18. The
Power
of
the
Crowd
“Diversity
trumps
ability”
–
this
is
a
mathemaWcal
truth,
not
a
feel-­‐good
mantra.
– Scol
Page,
University
of
Michigan
in
The
Difference

19. The
power
of
transparency
Open
source:
“Many
eyes
make
all
bugs
shallow”
Government
2.0:
“Many
eyes
make
all
pork
visible”
Open
Government
is
the
evoluWon
of
Open
Systems
Open
Standards
&
Open
Source
Tim
O’Reilly

20. Open
Government
DirecWve
“My
AdministraWon
is
commiled
to
creaWng
an
unprecedented
level
of
openness
in
government.
We
will
work
together
to
ensure
the
public
trust
and
establish
as
system
of
transparency,
public
parWcipaWon,
and
collaboraWon.
Openness
will
strengthen
our
democracy
and
President
promote
efficiency
and
Barack
Obama,
effecWveness
in
government.”
Jan
21,
2009

21. NASA’s
Open
Government
Plan
“No
one
is
an
expert
in
Open
Government.
We
are
taking
an
experimental
and
scienWfic
approach
to
Open
Government.
It
will
transform
NASA
into
a
more
transparent,
parWcipatory,
and
collaboraWve
Agency
and
ease
our
transiWon
into
a
21st
century
space
program.”

22. What
did
NASA
do
right?
• Policy:
Working
to
make
open
source
socware
development
more
collaboraWve
at
NASA
• Technology:
Nebula
cloud
plaqorm
to
share
complex
data
sets
with
external
partners
and
public
• Culture:
A
new
ParWcipatory
ExploraWon
Office
for
more
public
parWcipaWon
• Targeted
projects
in
staged,
achievable
goals
measured
in
3
months
to
2
years
and
applaud
success
• Integrate
security,
records
management,
and
random
quality
check
as
basis
of
trust
and
guarantee
public
access
• Leadership
role
in
Data.gov
• Constantly
improve
process
in
delivery
of
informaWon
and
public
parWcipaWon

23. And
the
benefits?
• Increase
Agency
transparency
and
accountability
to
external
stakeholders
• Enable
ciWzen
parWcipaWon
in
NASA's
mission
• Improve
internal
NASA
collaboraWon
and
innovaWon
• Encourage
partnerships
that
can
create
economic
opportunity
• InsWtuWonalize
Open
Government
philosophies
and
pracWces
at
NASA

24. The
ulWmate
raWonale
may
be
financial
How are supposed to decide anything?!
We have no clue what to cut!!!

25. The
impetus
has
always
been
there
• Freedom
of
InformaWon
Act
• ExecuWve
Order
12958
-­‐
a
uniform
system
for
classifying,
safeguarding,
and
declassifying
naWonal
security
informaWon
• December
2009
Open
Government
DirecWve

26. So
what
are
businesses
doing?
• In
Social
Business
Systems
• In
the
Cloud
• On
Mobile
• In
Content
• What
are
the
use
cases
driving
change?

27. Social
Business
Systems
• 53%
of
large
organizaWons
Minion527 Verified☑
@HenchGirl289 Meet me
• 61%
use
to
increase
after work at Chilis?
1 min ago
collaboraWon
between
and
within
teams
HenchGirl289
• 31%
using
for
beler
sharing:
@Minion527, you are my bff, but Dr.
No has got me on duty again! #POW
compeWtor
updates,
technical
2 secs ago
soluWons,
etc.
• Tools
(mostly
content):
– 58%
concurrent
ediWng
or
wiki
– 55%
staff-­‐facing
blogs
– 54%
departmental
forums
or
newsgroups
– 42%
bulleWn
boards
– 28%
acWvity
streams
AIIM
Survey
conducted
February
2011

28. Mobile
Support
• 92%
of
Fortune
1000
are
tesWng
or
deploying
iPads
–Tim
Cook,
Apple
10/4
• 22%
providing
mobile
browser
access
to
informaWon
portals
• 68%
provide
no
browser
or
mobile
access
• Slow
migraWon
a
problem
for
33%
of
largest
orgs.
AIIM
Survey
conducted
February
2011

29. Cloud
• Gartner:
Cloud
is
highest
CIO
priority
• 64%
would
consider
using
a
private
cloud
for
ECM
• 30%
said
public
cloud
is
possible
in
future
• 6%
currently
using
internal
corporate
cloud
• Set
to
double,
but
outsourced
corporate
set
to
treble
(parWcularly
smaller
orgs.)
AIIM
Survey
conducted
February
2011

30. An
Open
Government
Plan
• Content
as
Consumable
InformaWon
• Socialize
Content
and
InformaWon
• IntegraWon
into
the
plaqorms
of
parWcipaWon
• Cloud
as
a
plaqorm
for
G2CiWzen
and
G2Business
collaboraWon
• Mobile
for
direct
ciWzen
engagement
• Open
Source
to
pay
for
all
this

31. The
New
Scenarios
Government
to
Business
CollaboraWon
Small
&
Medium
Departments
and
Agencies
Public
InformaWon
Outside
Access

32. Content
is
at
the
Core
of
Government
Engagement
Results
Participation
Content is the Explanation
Compliance Conversation
…
Execution Quality

33. A
Year
of
Hard
Work
and
Accomplishment
Productive Consumer-like More Social
“We are excited to join forces with Alfresco to
drive the benefits of Social Business Software to
our customers. Alfresco provides a proven
enterprise content management system.!Jive
taps into the Alfresco system to ‘socialize’ the
content, facilitate collaboration, and make it
available in the activity stream. Access and
interaction with Alfresco content becomes
seamless in Jive.!!This makes content
management more searchable, ratable, likable,
Rich Media Connected to Super-scale
commentable, and most importantly, more
social.”
favorite apps - Matt Tucker, Co-Founder and CTO of Jive

34. Content
is
only
becoming
more
important…

35. When
Content
Meets
Social

36. What
Does
Social
Content
Management
Mean
PracWcally?
Target Knowledge Consumer-like Integrate to Social
Worker User Experience Business Systems
Manage Social-rich Publish and Monitor Integrate with Real-
Content in Social Channels time Communications

37. New
User
Experience
New
UI
and
HTML5
enhancements
give
a
consumer-­‐like
experience
to
enterprise
content
management.

38. Social
Features
in
Alfresco
4
• Follow
influenWal
users
• Status
updates
–
“what
are
you
working
on”
• “Like”
content
&
sort/search
on
popularity
• ProacWve
&
customized
noWficaWons
• New
acWvity
feed
&
dashlets
• IntegraWon
to
Jive

39. Social
Publishing
in
Alfresco
4
• Content
+
Status
Updates
• Publish
to
Facebook,
Twiler,
LinkedIn
&
YouTube
right
from
Alfresco
– Extendable
to
other
channels
(i.e.
Slideshare)
• Social
becomes
part
of
content
workflow
• Track
publishing
history

40. Social
Content
IntegraWons
DocLib portlet Coming soon! Low-cost, Manage & retain Technology
allows Alfresco Publish and integrated DM content and preview in 3.4
Share to show- synch docs Records Mgmt handle workflows Check-out docs
up in Liferay or between Jive MS Office® in Alfresco - then, to Google Docs
JBoss Portal & Alfresco Integration publish to Drupal for realtime doc
with SSO collaboration
JSR-168 CMIS CMIS/APIs CMIS RESTful API
Alfresco Platform

41. This is a Cloud…
41

42. A
Hybrid
Cloud
SoluWon
and
Content
“Osmosis”
SynchronizaWon
In
the
Cloud
On
Premise
or
Private
Cloud

43. New
Use
Cases
Across
100%
of
your
Content
Public
Cloud
On
Premise

44. MulW-­‐tenancy
is
the
secret
• Deploy
on
public
clouds
• “Rent”
out
uWlizaWon
• Share
secure
resources
• Quiesce
resources
when
not
used
• Provide
a
“Freemium”
service
Credit:
ZDNet,
Michael
Krigsman,
The
Importance
of
mulW-­‐tenancy

45. A
Cloud
Connected
Hub
for
your
Content

46. The
New
Users
of
Content
Professional
Services
Travelling
Execs
Field
Employees
InspecWon
Healthcare
Secret
Agents

47. Mobile
Everything…

48. Cook,
Dine,
Snack
Laptop
Tablet
Mobile
Cook
and
Prepare
Dine
or
Consume
Snack
on
the
documents
Content
Info

49. Tablet
as
the
New
Workplace

50. Alfresco’s
Mobile
Strategy
• The
right
content
to
the
right
person
on
the
right
device
• Devices
controlled
by
users,
content
access
controlled
by
company
• Apps
controlled
by
users
and/or
company,
depending
on
security
needs
• Emphasize
Tablet
as
the
New
Workplace
PLATFORM
OPEN
STANDARDS
A
robust,
secure
APPS
To
provide
app
choice
–
content
Alfresco
apps
WebDAV
&
CMIS
for
easy
access
management
plaqorm
to
content
&
+
collaboraWon
features;
open
+
Alfresco
Enterprise
source
apps
for
Alfresco
Team
customizaWon

51. Open
Source
Model
is
Powerful
Closed Open
Customer
Customer
Customer
Media
Recep5on
Sales
Code
Blogger
Product
Developer
Shipping
Mgmt
Customer
Development
Internet-­‐
Developer
Mgmt
Based
(Bugs)
Community
Support
QA
Support
Engineer
Accounts
Marketer
Marke5ng
Partner
Tester
Partner
Partner
Partner

52. Forrester:
A
large
US
financial
services
company
saves
$450k
Risk-­‐adjusted
ROI
of
53%
with
payback
in
10
months

53. CiWzen
Developers
I
pledge
to
build
cool
applicaWons
in
my
spare
Wme
using
only
the
Cloud
and
some
JavaScript
code!

54. Content
as
a
Service

55. Open
Source
Records
Management
One-­‐tenth
the
Cost
• First
...
– 5015.2
CerWfied
Open
Source
SoluWon
– CMIS-­‐enabled
RM
SoluWon
• Designed
for
‘Ease
of
Use’
– Rules
processing
for
auto-­‐filing,
metadata
collecWon
and
rendiWon
generaWon
• Access
from
– Web
(In
RM
Site
or
from
other
Share
Sites)
– Email
–
IMAP
Support
SupporWng
Governance,
– CIFS
–
Shared
Network
Drive
RetenWon,
Compliance
and
Access

56. OpportuniWes
• Improved
decision
making
• Open
InnovaWon
• Lower
cost
of
acquisiWon
• Improved
service
• Not
a
“gotcha”
reason
• Adjust
to
new
budget
realiWes

57. Alfresco
DirecWons
• Alfresco
4
is
ready
and
socially
connected
• Alfresco
Cloud
opens
new
opportuniWes
• Mobile
and
Tablet
are
the
new
workplace
• IntegraWng
content
with
you,
your
devices
and
your
whole
world
to
do
great
work
is
our
mission

58. Thank
You