Library Services in HE Mobile Access
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Slides from the The Yorkshire University Libraries Information Skills Group - Mobile Access Presentation on the 11/05/2012
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Library Services in HE Mobile Access
- 1. DELIVERY OF LIBRARY SERVICES VIA MOBILE DEVICES BY A DA M WAT S O N
- 2. OVERVIEW • Why do we need to provision mobile access? • The Leeds Met Library Mobile Investigation Method Survey Results Recommendations
- 3. GENERAL BACKGROUND • Smart phones and tablet devices • Mobile internet access and wireless hotspots • In the UK 91% of adults own a mobile phone • 27% of adults own a smartphone • 47% of teenagers own a smartphone • Smartphone Market share • Android 28% • iPhone 26% • BlackBerry 14%
- 4. UK MOBILE DEVICE RESEARCH Phone Smartphone No Phone
- 5. HIGHER EDUCATION BACKGROUND 2011 survey of Edinburgh University Students found that: • 67% of students owned a smartphone • Only 16% of students had no form of mobile internet access.
- 6. METHODOLOGY Catalogue • All services owned by LLI • Services that are accessed via Library services Consult • With students on the importance of each service via a survey Investigate • Other HE and non-HE mobile implementations • Technical solutions for each service Recommend • Low/no cost quick fixes • Medium to long term solutions; resources and institutional collaboration.
- 7. SERVICES IN SCOPE MATRIX
- 8. MOBILE ACCESS IN HIGHER EDUCATION • Bradford • Huddersfield • Sheffield • Sheffield Hallam • University of Central Lancashire • Coventry • London Metropolitan University
- 10. EXAMPLE APPS Blackboard Mobile Learn CampusM
- 11. CATALOGUE OF OUR CURRENT SERVICES Portal VLE Library Loans Catalogue Library Repository Online
- 12. SURVEY
- 13. SURVEY RESULTS • 540 respondents (2.5%) • 98% of students own an web enabled phone • The top three mobile devices • iPhone (47.5%) • Android (25.7%) • Blackberry (23.3%)
- 14. SURVEY RESULTS • 22.3% of respondents regularly used a tablet device • 82% of students have accessed a Leeds Met website from a mobile device • 56% found this experience satisfactory
- 15. ANALYSIS AND REPORT 1. Timetables 2. Emails 3. X-stream VLE 4. X-stream Portal 5. Library Catalogue
- 16. TOP 10 SERVICES Skills for Learning (Tutorials on Referencing, IT Skills etc) Maps / Floor Plans PC Availability Service Exam Papers Library Online (Open Hours, Subject Pages) Library Catalogue / Library Account X-stream Portal (Announcements, Campus Information) X-stream VLE (Lecture Slides, Assignements) Email Timetables 0 10 20 30 40 50 60 70 80 90
- 17. RESULTS 50 45 40 35 30 General 25 20 LMU 15 10 5 0 Android iOS Blackberry Other
- 18. OPTIONS ANALYSIS
- 19. CURRENT AND POSSIBLE SUPPLIERS
- 20. HOW CAN WE IMPROVE MOBILE ACCESS?
- 22. SURVEY CONCLUSIONS • Overwhelming feeling against charging for Apps • Students feel we should already have mobile access • Most of our students use iPhone, Android or Blackberry. • The five most important services are; Timetables, Emails, X-stream VLE, X-stream Portal and Library Catalogue • Other feedback mentioned Wi-Fi, Single Sign- On, Results Online, Mobile Printing and Simplicity…
- 23. QUICK/ LOW COST SOLUTIONS
- 24. LONG TERM STRATEGY & RECOMMENDATIONS
- 26. ANY QUESTIONS?
Notas do Editor
- Welcome, I'm Adam Watson Portal Content Manager from Leeds Met.
- In the UK, 91% of adults own a mobile phoneOf these 27% of adults and 47% of teenagers own a smartphone2011 survey based on Edinburgh University Students 67% of students owned a smartphone - only 16% of students had no form of mobile internet access. Iphone 26% and android 28% blackberry 14%
- Create container for research and for comparison
- York, Leeds apart from Health App, Some other have an SU app or prospective student app or mobile website.
- Library Catalogue / Library InformationPortal Announcements/alertsVLE AccessCampus MapsComputer AvailabilityTimetablesPhone and Email ContactsTransport Details
- Some of this work had already been done by the Soap Opera projectLibrary Online Repository Open SearchSkills for LearningX-stream PortalX-stream VLELibrary CatalogueFloor PlansResearch Management SystemExam PapersURL Link ResolverResource Discovery ToolIndividual DatabasesInterlibrary LoansTimetables via GoogleTimetablesCampus Card PasswordStudent WebsiteStaff WebsiteOnline FilesPC Availability SystemERoLUniversal Password ManagerWelcome SystemUpdate My DataiPrint Online Top-UpWeb Payments.
- What service do stakeholders want and need, what are their online habits and devices?urvey Overview Number of respondents: 540Launch date: January 2012Close date: January 2012Section 1: Your mobile use 1. Do you have a mobile device that can access the internet?Total Respondents: 5402. Which, if any, of these mobile devices do you regularly use to access the internet?Total Respondents: 537 3. Have you accessed any Leeds Met websites or services with a mobile device (for example: email, timetables, X-Stream)Total Respondents: 5374. If so was the experience acceptable?Total Respondents: 4425. What are the top 5 services you would like to be able to access on your mobile device?Total Respondents: 5376. Other services you would like mobile access to:7. Did you know, email, timetables (via Google Calendar), PC Availability and some information databases already have mobile access?Total Respondents: 5378. Would you be willing to pay for a Leeds Met Library / X-stream mobile app? If so, how much?Total Respondents: 537 9. What could we do to improve access from mobile devices for you?10. Do you have any other comments or suggestions?Section 2: Your Demographic Section 11. Your FacultyTotal Respondents: 540 12. Mode of StudyTotal Respondents: 54013. Your Age Total Respondents: 54014. Your Award Level Total Respondents: 54015. Are you an international student?Total Respondents: 540
- Not iPhone penetration in HE vs. general public.
- Not iPhone penetration in HE vs. general public.
- Cross reference the options with the priority given by the students to come up with quick fixes for top 6 services.
- High smartphone usage22% had ipadsWould not pay for an app
- Three types of solution available.
- Four options, Campus M, Blackboard, in-house or small digital media company. Looking for flexibility and sustainability.Internal suppliers for other services.
- TimetablesPrint from mobileResults
- Passed back to relevant stakeholders, including comms who do not often get feedback to build business cases.
- and how to use/access them. The majority of respondents said accessing timetables and emails would be of great benefit to them – these are services we already have available.
- Created a new guide and redid current guide and emailed out thanks and link to new guide within two weeks.Install Wordpress and list e-journalsInstall Sirsi API to enable free mobile apps
- Mobile Steering GroupBuy Blackboard AppWeigh up mobile options in future service development and procurementBin some as it is not wanted/needed by students.Collaborate on a holistic approach on some aspects and feedback to relevant stakeholders about their services.
- Short term solutions were accepted bid was written for Blackboard within a fortnight and submitted to the budget.
- Mobile guest blog and talk at m-library conference