1. Alexandra Godfrin
36 Years old
Nationality: Belgian
692183951
Alexandragodfrin1980@gmail.co
m
Professional Area
17 Years’ Experience
Personal Skills
Customer Care, Disputes management, General administrative
tasks, billing, cash management, inbound and outbound email handling, call
management, troubleshooting ,quick learner, small projects, event organization.
Dynamic profile, proactive, creative and enterprising and team worker.
Skills learned and goals
Capacity 1 / Customer Service
Skills: Incident Resolution
Experience: Receptionist
Goals: Improved communication both internal
and external customers, streamlining administrative tasks.
Capacity 2 / Event Organization
Skills: management of events
Experience: Event
Goals: Team management from time zero to the End of the
event, in areas such as customer needs
Analysis, dealing with suppliers, troubleshooting.
Capacity 3 / Interiors & Florist
Skills: Interior Design and Floral Art
Experience: Freelance
Goals: Implementation and management of own business
Laboral experience
-2011 -actually Colt Technology
JobTitle: Customer Experience Senior Advisor, Shared service Centre
Barcelona
Role:
- Deputy in management meetings and top disputes meeting with others
internal teams .
- Owner manager account premium plus customer across Europe like
ODIGEO group , Ino telecom global and franchise IPACS
- Ensuring correct billing for services to meet customer’s needs through
daily contact.
- Leading all invoice amendments - responsible for reflecting legal and
contractual changes in invoices.
- Managing invoices from generation to payment, responsible for disputed
invoices.
- Negotiating payment aspects with customers in collaboration with the
Finance department.
- Ensuring payment enquiries and contractual terms & conditions are
honoured in accordance with the signed contract.
- Evaluating delay compensation for deliveries or for outage of services
and cooperate with order entry and order delivery team to ensure that
contract terms are honored for SLAs.
- Conducting transfer of services between companies, elaborating new

2. Alexandra Godfrin
36 Years old
Nationality: Belgian
692183951
alexandra.godfrin@colt.net
contract forms and ensuring legal European compliance standards met.
- Supporting Account Executive team and commercial partners, prioritizing
their requests to ensure customer satisfaction for administrative and
legal amendments to contract.
- Identifying and Anticipating contract renewals for Premium customers
(min 125 k € revenue/year)
- Monitoring and reporting errors for the Online Portal, specialist for
customers and partner guidance: developing self-services for standard
customers https://online.colt.net/
- Providing training to colleagues for Customer Service Portal features
and functionalities.
- Contributing to the business development of the company.
- Working hard to reach company objective and requirements.
- Team cooperation to assure that shifts are covered.
High Knowledge of all tools:
Oracle based tools (ERP-KENAN-OHP),
Ordering and ticketing (OHS- ITSM- Siebel),
Reporting tools ( BUSINESS OBJECTS, 360, Siebel),
Office tools (Word, Excel, PowerPoint, Access)
- 2009-2011 Citibank Belgium
Job Title: Customer care
Role: Sales, Incident resolutions, billing, financial advice
Certifications: 2010 financial and investment certificate (Febelfin academic)
-2008-2009 Mare Nostrum (Sitges – Barcelona)
JobTitle: Event Management and Reservations
Role: Customer service, both individuals and companies managing
orders, suppliers, etc.
-2005-2008 The Garrofer Bungalows (Sitges – Barcelona)
Job Title: Front Desk Officer
Role: In charge of a team of 5 people, managing the r
reception Among the tasks include billing, administrative, customer service,
troubleshooting, purchasing, inventory management, check-in/out, reservations,
mailing, statistical analysis, pricing policy.
-2001-2005 Balls Brothers Wine Bar (London – UK)
Job Title: Administration
Role: Administrative tasks in general, care providers, purchases
invoices, receipt of goods, invoicing and stock management.
Languages:
French: Native
English: Fluent spoken and written.
Spanish: Fluent spoken and written
Hobbies
Gardening,
BTT,
Yoga
Sewing
floral arrangements