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Digital




  Loving digital*
 Brussels, February 25th
* making   it work for you in Public Affairs
Today                Digital




1.EP Digital Trends
2.Doubts & stumbling blocks
3.Real world stuff
Digital




2 nd
   European Parliament
  Digital Trends Survey
How frequently do you use the following online                  Digital
tools/resources for research or other daily legislative work?




Search engines                                                            99%
Online versions of traditional newspapers                                 99%
EU focused online media                                                   97%
Blogs                                                                     75%
Wikipedia                                                                 91%
Websites of interest groups                                               95%
When conducting research online,            Digital
what are you looking for?


Stakeholder content: summary of position              80%
Stakeholder content: detailed information             73%
(e.g. position papers)
General content (stakeholder or other):               91%
summary of all positions
Media coverage of the issue                           85%
How useful can the following methods of stakeholder
communication be in informing your thinking on policy   Digital
issues?




Blog                                                              80%
Twitter feed                                                      47%
Organisation website                                              95%
Specific issue website                                            96%
Events                                                            73%
Position Papers                                                   91%
Personal contact                                                  99%
Digital




   2. Doubts &
stumbling blocks
Digital




Resources
Digital




Internal support
Digital




IT won’t let us
Digital




Angry people...
Digital




I can’t measure success
Digital




We already have information overload
Digital




How do I make sure
I reach my audience?
Digital




3. Real world stuff
Content (blog): Plane Talking   Digital
Content (video): Pesticide Information   Digital
Content (report): EP Trends   Digital
Content: Guardian crowdsourcing   Digital
Content: Wikipedia - Bisphenol A   Digital
Engagement: Neelie on Twitter   Digital
Engagement: JetBlue on Twitter   Digital
Events: Future of Rural Energy in Europe   Digital
Search: PayPal   Digital
Crisis mitigation: Dell Hell   Digital
Mobilisation: Hank   Digital
Mobilisation: Fix Housing First   Digital
Digital




4. A final note
Heard at the European Parliament   Digital




                           “I hear what
                           you’re saying
                              but my
                           constituents
                            don’t care”
The constituent consumer   Digital




 1. What’s in it for me?
 2. What matches my values?
PA in context                                           Digital




       Communications
                                             Affecting change

        Public affairs



                                              Audience


          Government
           relations
                                             Tactic


      Public affairs = communications that seek to influence
           the opinion and/or actions of policymakers
Future?                                       Digital




Government relations          Public affairs centric
centric model                 model

     •   Reactive                   •   Proactive
     •   Short term                 •   Long term
     •   Problems                   •   Solutions
     •   Business costs             •   Business growth
     •   Tactic dependent           •   Tactic agnostic
     •   Issue management           •   Campaigns
     •   Trade associations         •   Coalitions
     •   Knowledge holders          •   Advocates
     •   Implementation             •   Strategy
     •   Local/regional             •   Global
Think like a campaigner   Digital




Think public opinion /
 big perception shifts
Be a media company   Digital
Digital




Thanks
Digital checklist                                             Digital




 Where do you appear in Google (you and your issue(s))
 Your competitors?
 Is your company/issue(s) Wikipedia page appropriate?
 How many people are visiting your issue Wikipedia page
   (www.stats.grok.se)
 Do you appear elsewhere i.e. 3rd party content?
 Are people tweeting about you? (www.backtype.com)
 For your issue, do you know the top 5 best blogs & Twitter feeds
   (www.twazzup.com)

Email: steffen.thejllmoller@fleishman.com   Blog: steffenmoller.wordpress.com

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