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MANAGING YOUR CAREER

   For A SEAT AT THE TABLE
Survey Question
1.   What is THE most critical characteristic or behavior for
     successful future leaders?

2.   What is THE most critical characteristic or behavior for
     successful HR executives?

Please write your answer and forward it to the middle for
    collection. The results will be shared at the end as well as a
    recent survey of Sr. Executives (first question).
Market conditions
 Corporate integrity waning
 Financial Pressures from lots of direction
 Corporate character challenged
 Longer process for things to happen
 HR viewed as a Cost Center in many organizations
 Candidates expected to jump through hoops
 Anything goes???
HR
HR as a strategic player
Management Development
Performance Management
Hiring and Recruiting
Employee Retention
Employee Recognition
Employee Communication
Discipline and Termination
Benefits and Compensation
Policies and Procedure
HR Roles
More HR roles
It’s no wonder there is a high stress level
and burnout when there are so many
things to do and yet, we still want a seat
at the table! How can you take on more?



     HR as Caregiver: so busy taking
     care of everyone else, we forget
     to take care of ourselves.
You know what you need to do
   “though the voices around
  you kept shouting their bad
            advice”
     -mary oliver “the Journey”
Your Story
 Common threads to all stories
 Market conditions continue to change
 Listen to our lives
 Learn from each other
What is a Seat at the Table?
 No real data on this at SHRM
 Merely my opinions from research and interviewing SVPs of
 HR with major companies and consultants
 Learn from each other
 Walk away with a few ideas to help your career
What is a “Seat at the Table?”
Questions to ponder….
 Why do you want a seat at the table?
 Are you willing to put forth the effort and commitment to
 earn a seat at the table?
 How does your organization view the HR function?
   Transactional
   Strategic
 What challenges are you facing now where your expertise
 can go beyond HR?
 What activities will your organization value in the future?
Defining a Seat at the Table
 Priest, fireman, social worker, therapist…
 There is no formula
 All about building credibility
 Respect will have to be earned
 You won’t have all of the answers
 Solve and resolve a problem without putting them through
 all of the processes we have to go through in HR.
More Seat at the Table thoughts
 In each situation how do I add value
 Compliance, Legal, Integrity, Protect organization,
   Why even have a policy if you’re always going to make
   exceptions…
   Policies reflect the organization, then a new financial
   instrument doesn’t fit…
 Critical thinker and a pragmatic problem solver
 TRUSTED ADVISOR
Case Study -- groups of 5-7
 Company ABC
   Compliance issue with the SEC with Chairman/Founder/CEO
   and CFO – collectively some “bonehead” things.
   Company had a strong legacy with regulatory issues with the
   SEC and other bodies
   Founder of the organization is Chairman/CEO a little bit of a
   cowboy and reckless
   Corporate Integrity is challenged within the organization and
   with shareholders
 How would you work through these issues? Steps? Thoughts?
 Impact on the organization? Process?
Major Turnaround by SVP HR
 Moved quickly and decisively
 Maintained Integrity of individuals
 Split CEO and Chairman role for governance
 Hired a new CEO
 Replaced Board Members and formed a new board
 Eventually replaced Chairman
 Communicated throughout the organization especially once
 the new CEO was hired
 Trusted Advisor
 Did not use metrics and analytics only soft skills
 Challenged by CEO -- Implementation
HR VALUE PROPOSITION

      Dave Ulrich
Ulrich gets most of it right in his
   assumptions with the HRValue
Proposition, but perhaps or arguably
    misses one key ingredient or
 assumption….(my opinion only for
          debate purposes)
HR Value Proposition
                                               Knowing
                                               External
                                               Business
                                               realities


                 Ensuring HR
                Professionalism                                       Serving
                  (HR roles,                                          External
                 competencies                                       and Internal
                      and                                           Stakeholder
                 development)
                                              HRValue
                                             Proposition
Adapted from
Ulrich (2005)
                                                           Crafting HR
                             Building HR                      Practices
                              Resources
                                                               (people,
                             (HR Strategy                  performance,
                                 and
                             Organization”                  information
                                                              and work
External business realities
 Technology
 Economics
 Trends
 Globalization
 Demographics
 customer
Internal Stakeholders
 Politics of your organization
 Customers
 Investors
 Managers
 Employees
Crafting HR Practices
 People
 Performance
 Information
 Work
Building HR Resources
 HR Strategy
 Organizational Strategy
Ensuring HR Professionalism
 HR Roles
 Competencies
 HR professional Development
   How do you develop executives?
   What is your succession plan within HR?
   What is your development plan for yourself?
Framework for change…
 Set the parameters with a business implication from an HR
 perspective
 Analysis (i.e., SWOT, GAP, Interview stakeholders)
 Collaborate and define the outcome
 Investment and Commitment
 Monitor (metrics) how are we doing?
What can you do?
 Examine your role within your organization.
 Get out of your transactional comfort zone.
 Work on and Improve the soft skills.
 Understand the mission of the CEO and approach HR
 from a business perspective.
 Target key projects and interests where you know you
 will make a difference with a special project.
 Look for opportunities to align people, processes,
 mission and values for business success
 Use metrics and analytics to make better decisions.
What else can you do?
 Get an MBA and focus on the business first and HR second.
 Understand all of the departments and their challenges by
 working in all aspects of the organization.
   (stuck in search, benefits or employee relations)
 IF HR is not valued within your organization, you will need
 to consider changing employers to reach your destination or
 gain the experiences you need to grow your career.
HR Competencies


                                             TRUSTED
                      Strategic
                     Contribution            ADVISOR

                      Business
                     Knowledge



           HR
                                    HR Delivery
        Technology
What is a typical Business
Approach to Value Proposition
Business Case and Value Proposition
                           Product
Based on model
developed by                   &
Treacy & Wiersema,
Harvard Business       Service Offerings
Review,
Jan-Feb. 1993
                      Customer & Market



                     Operational Excellence
Successful Business Case
Components (Value Proposition)
 Value Proposition
    Current situation
    Define problem(s)
    Describe implication(s)
    Recommend solution(s)
 Recommend Strategic Action Plan
    Create roadmap/timeline
    Define resource requirements
    Identify “high impact” opportunities
    Outline appropriate knowledge sharing approach
    Define measures for success
    Develop deployment plan
 Secure Executive Sponsors
 Parallel activities
Identify Business Opportunities
 Pain Points within your organization are
 Business Opportunities
   Analysis – conduct interviews, SWOT, GAP
   Brainstorm – “blue ocean” solutions
   Evaluate for readiness, business value and intervention
   Identify passionate stakeholders
   Apply critical thinking throughout the organization
 Soft Skills and a Trusted Advisor will lead the way
Why do we Measure
 Measurement has the power to focus attention on desired
 behaviors and results.
 To tie the measures that matter to the organization
 Measures can provide:
   assessment and baseline information
   link strategy and tactics
   indicators of what is important (desired behaviors and
   outcomes)
   feedback to guide change
   basis for a business case
Potential areas of Measurement
 Financial
 Customer
 Employee
 Market leadership
 Innovation and learning
 Retention (customer and/or employee)
 Operational effectiveness
 Community
 Projects
Cause and Effect
 If learning improves, then internal processes improve
 If internal processes improve, customer value increases
 If customer value increases, financial performance improves


        In the final analysis, financial
   performance of the organization is
     the ultimate evaluation of any
            business strategy.
“Success Simplified”

                  HR




  Company        Fully       Employee
               Engaged
              Organization
Are you practicing HR the way you want?
What skills or traits will drive HR in the
future?


What skills or personal development do
you need to impact your organization and
grow your career?
Seat at the Table: a Trusted Advisor that
focuses on the needs of the organization
from a business perspective with an eye
on organizational development, people,
HR Strategy, Processes and compliance.
Taking Charge of Your Development

                                                  Personal vision

                      Opportunities to
                          Grow



 Self Awareness                                        The person YOU
                    Proactive stance                     want to be


                  Create a learning environment



                                  Adapted from Morgan McCall, Jr.
Awareness begins with
 Knowing Your Strengths
   Assessment (M-B, DISC, Hogan, Birkman, et. Al)
   Coach, Mentor
   360 Profile
 Knowing Your Weaknesses
   Extension of your strengths?
   Companies may exploit strengths
   Career limiting or derailment
 Recognize un- or underdeveloped areas for exploration
Purpose, Passion & Vision
 “You have the right to have meaningful work”(dampier)
 Who are you in community?
 Who are you at work?
 What do you want?
 What do you believe in?
 What do you stand for in yourself or others?
 What are your core beliefs and values?
 Tombstone Test – if you were to die tomorrow how do you
 want to be remembered?
 How do you choose to apply you talent & gifts?
Survey Answer - Intellectual Agility
 Collect and gather information from different sources to
 provide new insights or meaning
 Generate a number of solutions from simple to complex
 Adapt thinking and process to different environments,
 perspectives and options
 Work with new ideas or concepts including shifting
 paradigms
 Maintain flexibility over time as solutions play out

                       Adapted and modified from RHR Int’l.
7 Keys to Career Transition
1.   Know your PURPOSE
2.   Manage your ATTITUDE
3.   Customize your Resume
4. Savvy Networking - Work by referral
5.   PREPARE for the Interview
6.   Exceptional Follow up
7. FAITH – persistence
Manage Your Career
 Re-Awaken Your Passion for Work
 Know when to leave
 Work with a Coach or Mentor
 Manage Yourself
 Manage your Boss
 Surviving Leadership
Closing Thoughts
 Survey response from audiences
   Business
   HR
 If anyone would like to participate in a group to address these
 career issues, please see me after the meeting or email me.
 dampier Openings
OBJECTIVES
 Define a “Seat at the Table”
 Breakout and discuss a Case Study
 Discuss the HR Value Proposition
 Managing your Career for a Seat at the Table

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Managing Your Career For A Seat At The Table

  • 1.
  • 2. MANAGING YOUR CAREER For A SEAT AT THE TABLE
  • 3. Survey Question 1. What is THE most critical characteristic or behavior for successful future leaders? 2. What is THE most critical characteristic or behavior for successful HR executives? Please write your answer and forward it to the middle for collection. The results will be shared at the end as well as a recent survey of Sr. Executives (first question).
  • 4. Market conditions Corporate integrity waning Financial Pressures from lots of direction Corporate character challenged Longer process for things to happen HR viewed as a Cost Center in many organizations Candidates expected to jump through hoops Anything goes???
  • 5. HR HR as a strategic player Management Development Performance Management Hiring and Recruiting Employee Retention Employee Recognition Employee Communication Discipline and Termination Benefits and Compensation Policies and Procedure
  • 8.
  • 9. It’s no wonder there is a high stress level and burnout when there are so many things to do and yet, we still want a seat at the table! How can you take on more? HR as Caregiver: so busy taking care of everyone else, we forget to take care of ourselves.
  • 10. You know what you need to do “though the voices around you kept shouting their bad advice” -mary oliver “the Journey”
  • 11. Your Story Common threads to all stories Market conditions continue to change Listen to our lives Learn from each other
  • 12. What is a Seat at the Table? No real data on this at SHRM Merely my opinions from research and interviewing SVPs of HR with major companies and consultants Learn from each other Walk away with a few ideas to help your career
  • 13. What is a “Seat at the Table?”
  • 14. Questions to ponder…. Why do you want a seat at the table? Are you willing to put forth the effort and commitment to earn a seat at the table? How does your organization view the HR function? Transactional Strategic What challenges are you facing now where your expertise can go beyond HR? What activities will your organization value in the future?
  • 15. Defining a Seat at the Table Priest, fireman, social worker, therapist… There is no formula All about building credibility Respect will have to be earned You won’t have all of the answers Solve and resolve a problem without putting them through all of the processes we have to go through in HR.
  • 16. More Seat at the Table thoughts In each situation how do I add value Compliance, Legal, Integrity, Protect organization, Why even have a policy if you’re always going to make exceptions… Policies reflect the organization, then a new financial instrument doesn’t fit… Critical thinker and a pragmatic problem solver TRUSTED ADVISOR
  • 17. Case Study -- groups of 5-7 Company ABC Compliance issue with the SEC with Chairman/Founder/CEO and CFO – collectively some “bonehead” things. Company had a strong legacy with regulatory issues with the SEC and other bodies Founder of the organization is Chairman/CEO a little bit of a cowboy and reckless Corporate Integrity is challenged within the organization and with shareholders How would you work through these issues? Steps? Thoughts? Impact on the organization? Process?
  • 18. Major Turnaround by SVP HR Moved quickly and decisively Maintained Integrity of individuals Split CEO and Chairman role for governance Hired a new CEO Replaced Board Members and formed a new board Eventually replaced Chairman Communicated throughout the organization especially once the new CEO was hired Trusted Advisor Did not use metrics and analytics only soft skills Challenged by CEO -- Implementation
  • 19. HR VALUE PROPOSITION Dave Ulrich
  • 20. Ulrich gets most of it right in his assumptions with the HRValue Proposition, but perhaps or arguably misses one key ingredient or assumption….(my opinion only for debate purposes)
  • 21. HR Value Proposition Knowing External Business realities Ensuring HR Professionalism Serving (HR roles, External competencies and Internal and Stakeholder development) HRValue Proposition Adapted from Ulrich (2005) Crafting HR Building HR Practices Resources (people, (HR Strategy performance, and Organization” information and work
  • 22. External business realities Technology Economics Trends Globalization Demographics customer
  • 23. Internal Stakeholders Politics of your organization Customers Investors Managers Employees
  • 24. Crafting HR Practices People Performance Information Work
  • 25. Building HR Resources HR Strategy Organizational Strategy
  • 26. Ensuring HR Professionalism HR Roles Competencies HR professional Development How do you develop executives? What is your succession plan within HR? What is your development plan for yourself?
  • 27. Framework for change… Set the parameters with a business implication from an HR perspective Analysis (i.e., SWOT, GAP, Interview stakeholders) Collaborate and define the outcome Investment and Commitment Monitor (metrics) how are we doing?
  • 28. What can you do? Examine your role within your organization. Get out of your transactional comfort zone. Work on and Improve the soft skills. Understand the mission of the CEO and approach HR from a business perspective. Target key projects and interests where you know you will make a difference with a special project. Look for opportunities to align people, processes, mission and values for business success Use metrics and analytics to make better decisions.
  • 29. What else can you do? Get an MBA and focus on the business first and HR second. Understand all of the departments and their challenges by working in all aspects of the organization. (stuck in search, benefits or employee relations) IF HR is not valued within your organization, you will need to consider changing employers to reach your destination or gain the experiences you need to grow your career.
  • 30. HR Competencies TRUSTED Strategic Contribution ADVISOR Business Knowledge HR HR Delivery Technology
  • 31. What is a typical Business Approach to Value Proposition
  • 32. Business Case and Value Proposition Product Based on model developed by & Treacy & Wiersema, Harvard Business Service Offerings Review, Jan-Feb. 1993 Customer & Market Operational Excellence
  • 33. Successful Business Case Components (Value Proposition) Value Proposition Current situation Define problem(s) Describe implication(s) Recommend solution(s) Recommend Strategic Action Plan Create roadmap/timeline Define resource requirements Identify “high impact” opportunities Outline appropriate knowledge sharing approach Define measures for success Develop deployment plan Secure Executive Sponsors Parallel activities
  • 34. Identify Business Opportunities Pain Points within your organization are Business Opportunities Analysis – conduct interviews, SWOT, GAP Brainstorm – “blue ocean” solutions Evaluate for readiness, business value and intervention Identify passionate stakeholders Apply critical thinking throughout the organization Soft Skills and a Trusted Advisor will lead the way
  • 35. Why do we Measure Measurement has the power to focus attention on desired behaviors and results. To tie the measures that matter to the organization Measures can provide: assessment and baseline information link strategy and tactics indicators of what is important (desired behaviors and outcomes) feedback to guide change basis for a business case
  • 36. Potential areas of Measurement Financial Customer Employee Market leadership Innovation and learning Retention (customer and/or employee) Operational effectiveness Community Projects
  • 37. Cause and Effect If learning improves, then internal processes improve If internal processes improve, customer value increases If customer value increases, financial performance improves In the final analysis, financial performance of the organization is the ultimate evaluation of any business strategy.
  • 38. “Success Simplified” HR Company Fully Employee Engaged Organization
  • 39. Are you practicing HR the way you want?
  • 40. What skills or traits will drive HR in the future? What skills or personal development do you need to impact your organization and grow your career?
  • 41. Seat at the Table: a Trusted Advisor that focuses on the needs of the organization from a business perspective with an eye on organizational development, people, HR Strategy, Processes and compliance.
  • 42. Taking Charge of Your Development Personal vision Opportunities to Grow Self Awareness The person YOU Proactive stance want to be Create a learning environment Adapted from Morgan McCall, Jr.
  • 43. Awareness begins with Knowing Your Strengths Assessment (M-B, DISC, Hogan, Birkman, et. Al) Coach, Mentor 360 Profile Knowing Your Weaknesses Extension of your strengths? Companies may exploit strengths Career limiting or derailment Recognize un- or underdeveloped areas for exploration
  • 44. Purpose, Passion & Vision “You have the right to have meaningful work”(dampier) Who are you in community? Who are you at work? What do you want? What do you believe in? What do you stand for in yourself or others? What are your core beliefs and values? Tombstone Test – if you were to die tomorrow how do you want to be remembered? How do you choose to apply you talent & gifts?
  • 45. Survey Answer - Intellectual Agility Collect and gather information from different sources to provide new insights or meaning Generate a number of solutions from simple to complex Adapt thinking and process to different environments, perspectives and options Work with new ideas or concepts including shifting paradigms Maintain flexibility over time as solutions play out Adapted and modified from RHR Int’l.
  • 46. 7 Keys to Career Transition 1. Know your PURPOSE 2. Manage your ATTITUDE 3. Customize your Resume 4. Savvy Networking - Work by referral 5. PREPARE for the Interview 6. Exceptional Follow up 7. FAITH – persistence
  • 47. Manage Your Career Re-Awaken Your Passion for Work Know when to leave Work with a Coach or Mentor Manage Yourself Manage your Boss Surviving Leadership
  • 48. Closing Thoughts Survey response from audiences Business HR If anyone would like to participate in a group to address these career issues, please see me after the meeting or email me. dampier Openings
  • 49. OBJECTIVES Define a “Seat at the Table” Breakout and discuss a Case Study Discuss the HR Value Proposition Managing your Career for a Seat at the Table