edt dotp-vision_for_transformation_v0.19.-180702

Overview ,[object Object],[object Object],[object Object],[object Object],[object Object]

Overview - .P – Delivering on the Promise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Benefits of .P What .P delivers How eDt provides .P .P is a managed service platform delivering user-centred online capabilities for government departments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The vision for online government sets ambitious goals for departments to be more responsive to customers 2005 Vision So far, though, we have treated it largely as an exercise in automation. We risk missing the opportunity to take a more radical and more integrated approach, but more importantly, we risk missing the fact that there is an important choice to be made.’ Transformation through e-government Andrew Pinder 4 March 02 ,[object Object],e-Envoy – Andrew Pinder ‘ E-government is not just a set of tools for doing the same things better, it offers the opportunity to do different things, which more effectively meet the needs of citizens and businesses, and which better implement government policy objectives. ,[object Object],[object Object],[object Object],Source: UK Online strategy Paper

The e- Policy and e-Delivery teams in the Office of the e-Envoy are helping departments serve customers better with online capabilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Tony Blair: Prime Minister, Patricia Hewitt: e-Minister, Douglas Alexander : e-Govt Minister, Stephen Timms: e-Commerce Minister e-Delivery (eDt) e-Communications e-Government Andrew Pinder e-Envoy e-Policy e-Economy eDt Vision: Deliver technology to transform government ,[object Object],[object Object],[object Object],[object Object],[object Object],eDt Objective: enable customers to interact with government primarily through the internet

.P deliver s on the p romise of transforming government by providing departments with the components to serve customers better online ,[object Object],[object Object],.P is the technical solution for departments to provide web services to their customers - supported by best practice processes & standards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Key features of the platform include : .P help s departments deliver e-government to customers

In order to achieve the vision, the government must overcome an array of existing barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Typical scenario Barriers Huge organisational and cost problems Not customer focused = Poor u ser experience Issues with online security in transactions Poor take-up of existing services Security, capacity and management Low availability of government services online

By utilising the .P platform, government departments will be able to efficiently and effectively service customers using online channels Overcome existing barriers .P Programme Organisational and cost benefits Customer focused = Good u ser experience Secure online transactions Increasing take-up of existing services Security, capacity and management High availability of w eb services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

.P puts the customer – both businesses and citizens – at the centre of the solution with a flexible, modular design system ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],User Research Visual stories Interviews Field observation Shadowing Requirements gathering “ Tours” Video ethnography Understand Users ,[object Object],[object Object],Assessment and Analysis Result – A m odular design Navigation “ gets me around t he site” Content & functionality “ that’s what I came for” Masthead “ am I in the right place?” Search “ gets me straight there” Related information “ now that could be useful” Assessment Usability testing In-context impact Opportunity mapping Target audience segmentation Service definition and evaluation Service relationship modeling Customer scenarios

2. Business owners c ontrol the manag ement of content – . P provides intelligence about how customers use that information Understand your audience Choice to c ontrol content, delivery and services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Drivers “ Customer focused user experience = high adoption = successful e-government.” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Content Accessibility Design Technology 3. .P complies with industry best practices and key government standards “ Customers have different user experiences with each department leading to a perception of uncoordinated government services & possible confusion in how to communicate with departments.” “ There is no intuitive way at present to find relevant information, people often don’t know what they are looking for or where to find relevant information.” There are in excess of 100,000 users of transactional services via the Gateway, this number is expected to quintuple during 2002

Through re-use of the platform, .P delivers commercial and technical economies of scale across government * Charts are I llustrative - not to scale ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],.P improves the cost v. features/flexibility tradeoff * Costs shared across departments for a lower total cost* Cost Procurement User research Design Implementation Support Enhancements Departments work separately Departments work with .P Features/Flexibility Custom Solution Package Solution Low High Low High Cost .P Total Time > 40 weeks 25 weeks User Research Define Design Implement Test User Research Define Design Implement Test Separate project without .P 1) Joining .P .P delivered through a rapid implementation 1) Note: Estimate for separate department project without .P does not include additional 9 months for procurement

6. .P is a catalyst for improving the way departments provide information and services to customers Overall Costs Adoption ,[object Object],[object Object],[object Object],[object Object],[object Object],eDt approach .P is the catalyst for change from a negative to a positive cycle Costs decrease with increases in customer adoption Step 1 Step 2 Step 3 Step 4 Positive cycle Streamlined organisation for managing website/services efficient processes for managing website/services High customer adoption Effective content strategy and high value services Negative cycle Cumbersome organisation for managing website/services Inefficient processes for managing website/services Low customer adoption Limited or non-existent content strategy and value added services Content strategy Business process re-engineering Organisational efficiencies High value content and services

The Roadmap for .P helps departments integrate online channels into their services while providing continually advancing capabilities Phase Refinement Definition Future enhancements Key activities ,[object Object],[object Object],[object Object],Components ,[object Object],Expansion Package ready for customer departments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Inception Partnership to develop core components ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Features Services

Agenda ,[object Object],[object Object],[object Object]

To get involved, p artner s departments work together with eDt project managers to learn more about the potential of .P ,[object Object],[object Object],[object Object],[object Object],Engagement model ,[object Object],[object Object],[object Object],[object Object],Phase 1 Involvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Phase 2 Planning Phase 4 Support ,[object Object],[object Object],[object Object],[object Object],Phase 3 Engagement Define Design Implementation Other services Proposal for Project Sign-off and commitment Service Level Agreements Recommendations and deliverables Development Site Launch

The eDt and Partners will work in close coordination to ensure successful implementation ,[object Object],[object Object],eDt Programme Management Direction of Architecture Live Services Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Supporting capabilities ,[object Object],[object Object],[object Object],[object Object],Partners Business Ownership Project Management Evaluate success of project ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Stakeholders and support ,[object Object],[object Object]

Contact information ,[object Object],[object Object],[object Object],[object Object],[object Object]

edt dotp-vision_for_transformation_v0.19.-180702

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edt dotp-vision_for_transformation_v0.19.-180702