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MARKETING STRATEGY




  SOCIAL MEDIA
    STRATEGY
FACEBOOK [IS] NOT VERY APPLICABLE
TO US. IT’S MORE OF A PERSONAL
SOCIAL NETWORK AND WHEN YOU
GET INTO BUSINESS MESSAGES IT’S
ALMOST TOO INVASIVE. … THERE’S A
LINE YOU HAVE TO DRAW
[REGARDING] WHAT SOCIAL MEDIA
ACTUALLY MAKES SENSE AND HOW
YOU USE IT IN A PROFESSIONAL
BUSINESS ENVIRONMENT.
WHICH SOCIAL MEDIA TOOL
    IS MOST USED BY
      THE INC. 500?
TOOLS USED BY INC. 500 - 2010
80%



70%



60%



50%



40%



30%



20%



10%



0%
      Facebook   Twitter   Blogging   Online video   Message/bulletin   Podcasting     MySpace        Foursquare     Do not use
                                                         boards
                                                       SOURCE: CENTER FOR MARKETING RESEARCH, UNIVERSITY OF MASSACHUSETTS DARTMOUTH
WHICH SOCIAL MEDIA
TOOL IS CONSIDERED
  MOST EFFECTIVE
  BY THE INC. 500?
SUCCESS RATES REPORTED
                    BY INC. 500 - 2010
100%


90%


80%


70%


60%


50%


40%


30%


20%


10%


 0%
       Online video   Message/bulletin   Blogging           Facebook              Twitter            Podcasting
                          boards
                                                SOURCE: CENTER FOR MARKETING RESEARCH, UNIVERSITY OF MASSACHUSETTS DARTMOUTH
TAKEAWAYS
 SOCIAL MEDIA IS USED BY 82% OF
  THE INC. 500
 SUCCESS RATES ARE HIGH
 NO ONE TOOL WORKS FOR EVERYONE
 WHAT’S RIGHT FOR SOMEONE ELSE MAY
  NOT BE RIGHT FOR YOU
OTHER TOOLS WE
WOULD DISCUSS IF
WE HAD MORE TIME
   FACEBOOK (IN MORE DETAIL)
   LOCATION-BASED SOCIAL MEDIA
   PODCASTING
   PHOTO SHARING
   CONSUMER OPINION
   AND ABOUT 1,000 OTHERS
100+ MILLION         FOCUSED
   MEMBERS            AUDIENCE




                 80% USE SOCIAL MEDIA
ONE NEW MEMBER     FOR RECRUITING…
 EVERY SECOND     AND 95% OF THOSE
                     USE LINKEDIN
BLOGGING
FOCUSED             YOUR OWN
  COMMUNITY         ―PRINTING PRESS‖




 READ BY >50%         SUBSTANTIVE
OF INTERNET USERS      CONTENT
EXCELLENT          CONTENT HIGHLY
CUSTOMER SERVICE      PERISHABLE/SHORT
      TOOL                 SHELF LIFE




TECH-SAVVY/LOYAL/    140-CHAR LIMIT POSES
  ACTIVE USER BASE    COMM CHALLENGES
EXCELLENT         STEEP LEARNING CURVE/
  BRANDING TOOL           TECH THRESHOLD




                           CONTENT MAY
SIGNIFICANT POSITIVE
                           NOT ALWAYS
IMPACT ON SEO/SEM
                           BE FAVORABLE
BLENDTEC
 PROBLEM: GREAT PRODUCTS + WEAK BRANDING
  = WEAK SALES
 R&D TEAM HAD A PRACTICE OF BLENDING UP WOODEN
  BOARDS TO TEST PRODUCT TOUGHNESS
 WILL IT BLEND LAUNCHED 2006
 INITIAL COST: ~$100 IN SUPPLIES

THE RESULTS:
 700% INCREASE IN SALES
 200,000+ YOUTUBE SUBSCRIBERS
 MEDIA: TODAY SHOW, TONIGHT SHOW, HISTORY CHANNEL,
  WALL STREET JOURNAL
BLENDTEC – KEYS TO SUCCESS
 GREAT PRODUCT
 AUTHENTICITY: HOST IS APPROACHABLE,
  NOT OVERLY POLISHED
 MEMORABLE AND FUN
 GOT THE CUSTOMER INVOLVED (SUGGESTED ―BLENDS‖)
 INTEXTUALITY: BLENDS INCLUDE BRANDS PEOPLE LOVE
  (IPHONE, NIKE, RUBIK’S CUBE)
MESSAGE/
DISCUSSION BOARDS
EXCELLENT FOR
                   FACILITATE SELF-SERVICE
CUSTOMER SERVICE




  MODERATED,           EASIER TO USE,
 NOT AS PUBLIC           MAINTAIN
MESSAGE/
DISCUSSION BOARDS
NICHE
NETWORKS
COMMUNITIES FOCUSED
                             YOUR BRAND
AROUND A VERY SPECIFIC
                              DOMINATES
  INTEREST/INDUSTRY




GREAT LISTENING TOOL     THE ―NEXT BIG THING‖?
STRATEGY DEVELOPMENT



      TRAINING



   IMPLEMENTATION
SOCIAL MEDIA TOOLS AND STRATEGIES


SOCIAL MEDIA IS JUST ONE PIECE OF THE
MARKETING PUZZLE

THERE’S A STRONG BUSINESS CASE FOR SOCIAL
MEDIA—BUT WHAT WORKS FOR SOMEONE ELSE
MAY NOT WORK FOR YOU

KNOW YOUR GOALS, AUDIENCE AND WHAT YOU
HAVE IN THE WAY OF RESOURCES BEFORE DECIDING
WHICH TOOLS TO USE
THANKS!
  ASHERAGENCY.COM

  FACEBOOK.COM/ASHERAGENCY

  TWITTER.COM/ASHERAGENCY
4. CONVINCEANDCONVERT.COM
7. FLICKR/P8140008/MTNEER_MAN
8. FLICKR/MATTHEW MCVICKAR/ARROW AND TARGET
9. FLICKR/ALAN WOLF/AUDIENCE VISION 2020
10. FLICKR/COUNTING CHANGE FOR BREAKFAST/JUSTIN RASMUSSEN
12. CHRISANDJASONSHOW.COM/CHRIS_DUEL_S_BLOG.HTML
28. BUSINESSESGROW.COM

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Social Marketing: Fitting the Pieces Together

  • 1.
  • 3. MARKETING STRATEGY SOCIAL MEDIA STRATEGY
  • 4.
  • 5.
  • 6.
  • 7.
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  • 9.
  • 10.
  • 11.
  • 12.
  • 13. FACEBOOK [IS] NOT VERY APPLICABLE TO US. IT’S MORE OF A PERSONAL SOCIAL NETWORK AND WHEN YOU GET INTO BUSINESS MESSAGES IT’S ALMOST TOO INVASIVE. … THERE’S A LINE YOU HAVE TO DRAW [REGARDING] WHAT SOCIAL MEDIA ACTUALLY MAKES SENSE AND HOW YOU USE IT IN A PROFESSIONAL BUSINESS ENVIRONMENT.
  • 14.
  • 15. WHICH SOCIAL MEDIA TOOL IS MOST USED BY THE INC. 500?
  • 16. TOOLS USED BY INC. 500 - 2010 80% 70% 60% 50% 40% 30% 20% 10% 0% Facebook Twitter Blogging Online video Message/bulletin Podcasting MySpace Foursquare Do not use boards SOURCE: CENTER FOR MARKETING RESEARCH, UNIVERSITY OF MASSACHUSETTS DARTMOUTH
  • 17. WHICH SOCIAL MEDIA TOOL IS CONSIDERED MOST EFFECTIVE BY THE INC. 500?
  • 18. SUCCESS RATES REPORTED BY INC. 500 - 2010 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Online video Message/bulletin Blogging Facebook Twitter Podcasting boards SOURCE: CENTER FOR MARKETING RESEARCH, UNIVERSITY OF MASSACHUSETTS DARTMOUTH
  • 19. TAKEAWAYS  SOCIAL MEDIA IS USED BY 82% OF THE INC. 500  SUCCESS RATES ARE HIGH  NO ONE TOOL WORKS FOR EVERYONE  WHAT’S RIGHT FOR SOMEONE ELSE MAY NOT BE RIGHT FOR YOU
  • 20. OTHER TOOLS WE WOULD DISCUSS IF WE HAD MORE TIME
  • 21. FACEBOOK (IN MORE DETAIL)  LOCATION-BASED SOCIAL MEDIA  PODCASTING  PHOTO SHARING  CONSUMER OPINION  AND ABOUT 1,000 OTHERS
  • 22.
  • 23. 100+ MILLION FOCUSED MEMBERS AUDIENCE 80% USE SOCIAL MEDIA ONE NEW MEMBER FOR RECRUITING… EVERY SECOND AND 95% OF THOSE USE LINKEDIN
  • 24.
  • 25.
  • 27. FOCUSED YOUR OWN COMMUNITY ―PRINTING PRESS‖ READ BY >50% SUBSTANTIVE OF INTERNET USERS CONTENT
  • 28.
  • 29.
  • 30.
  • 31.
  • 32. EXCELLENT CONTENT HIGHLY CUSTOMER SERVICE PERISHABLE/SHORT TOOL SHELF LIFE TECH-SAVVY/LOYAL/ 140-CHAR LIMIT POSES ACTIVE USER BASE COMM CHALLENGES
  • 33.
  • 34.
  • 35. EXCELLENT STEEP LEARNING CURVE/ BRANDING TOOL TECH THRESHOLD CONTENT MAY SIGNIFICANT POSITIVE NOT ALWAYS IMPACT ON SEO/SEM BE FAVORABLE
  • 36.
  • 37. BLENDTEC  PROBLEM: GREAT PRODUCTS + WEAK BRANDING = WEAK SALES  R&D TEAM HAD A PRACTICE OF BLENDING UP WOODEN BOARDS TO TEST PRODUCT TOUGHNESS  WILL IT BLEND LAUNCHED 2006  INITIAL COST: ~$100 IN SUPPLIES THE RESULTS:  700% INCREASE IN SALES  200,000+ YOUTUBE SUBSCRIBERS  MEDIA: TODAY SHOW, TONIGHT SHOW, HISTORY CHANNEL, WALL STREET JOURNAL
  • 38. BLENDTEC – KEYS TO SUCCESS  GREAT PRODUCT  AUTHENTICITY: HOST IS APPROACHABLE, NOT OVERLY POLISHED  MEMORABLE AND FUN  GOT THE CUSTOMER INVOLVED (SUGGESTED ―BLENDS‖)  INTEXTUALITY: BLENDS INCLUDE BRANDS PEOPLE LOVE (IPHONE, NIKE, RUBIK’S CUBE)
  • 39.
  • 41. EXCELLENT FOR FACILITATE SELF-SERVICE CUSTOMER SERVICE MODERATED, EASIER TO USE, NOT AS PUBLIC MAINTAIN
  • 42.
  • 44.
  • 46. COMMUNITIES FOCUSED YOUR BRAND AROUND A VERY SPECIFIC DOMINATES INTEREST/INDUSTRY GREAT LISTENING TOOL THE ―NEXT BIG THING‖?
  • 47.
  • 48.
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  • 52. STRATEGY DEVELOPMENT TRAINING IMPLEMENTATION
  • 53.
  • 54. SOCIAL MEDIA TOOLS AND STRATEGIES SOCIAL MEDIA IS JUST ONE PIECE OF THE MARKETING PUZZLE THERE’S A STRONG BUSINESS CASE FOR SOCIAL MEDIA—BUT WHAT WORKS FOR SOMEONE ELSE MAY NOT WORK FOR YOU KNOW YOUR GOALS, AUDIENCE AND WHAT YOU HAVE IN THE WAY OF RESOURCES BEFORE DECIDING WHICH TOOLS TO USE
  • 55.
  • 56. THANKS! ASHERAGENCY.COM FACEBOOK.COM/ASHERAGENCY TWITTER.COM/ASHERAGENCY
  • 57. 4. CONVINCEANDCONVERT.COM 7. FLICKR/P8140008/MTNEER_MAN 8. FLICKR/MATTHEW MCVICKAR/ARROW AND TARGET 9. FLICKR/ALAN WOLF/AUDIENCE VISION 2020 10. FLICKR/COUNTING CHANGE FOR BREAKFAST/JUSTIN RASMUSSEN 12. CHRISANDJASONSHOW.COM/CHRIS_DUEL_S_BLOG.HTML 28. BUSINESSESGROW.COM