One of the leading global ITSM tools supported and distributed by IS2UK

1. IS2UK Bringing International Software 2 the UK One of the fastest growing international software companies Managing more than 3 Million desktops and600 thousand servers Presence in 19 countries; More than 800 clients in all industries. Retail Telecom Consumer Goods Finance Other

4. IT environment Management and Control

5. Operational risk mitigation – Business Continuity

6. Management best practices

8. Auto-updates and upgrades

9. Simplified Management for quick and easy use

10. No implementation fees

12. IS2UK Bringing International Software 2 the UK AUTOMATOS SERVICE MANAGEMENT Knowledge Management Business Processes Business Requirements Support Tickets Issue Management Configuration Management Users Service Desk Events Management Fault Management Service Level Management RFC Release Management Change Management SLA Monitoring Service Desk (Service Desk) Service request management and Incidents Problem Management Change Management Event Management Release Management Configuration Management Project Management Service Level Management Knowledge Management

14. Download agents

15. Create Reports

17. Compact

18. Encrypt

20. Store data

21. Analyze data

23. Performance, capacity and inventory management reportsSend Report

24. IS2UK Bringing International Software 2 the UK An Automatos client since 2005, Vivo managed to achieve total control over its IT park, bringing very significative positive impacts in Vivo´s business. Vivo used to use another desktop monitoring solution, and wasn´t obtaining the trustworthy information after 2 year of implementation, which was identifying only 12.000 assets within Vivo. Automatos was called to solve the problem and in a preliminary analysis the Automatos Infrastructure Management (AIM) solution identified 22.000 assets Since AIM´s implementation, Vivo started to obtain precise information about the IT asset park, with a total control over purchases X used licenses. All worksheet controls are over, making easy to control all assets lifecycle. IN FOCUS Vivo is the leader in mobile telecommunication in Brazil since its creation in 2003. With more than 46 million of active users, Vivo has a nationwide coverage and is present in 3.478 cities.

25. IS2UK Bringing International Software 2 the UK “Automatos has an enormous concern with the end result to its client. Delivers what was promised in the right time and with precision. This brings comfort to anyone that purchased the solution.˜ Nicola Carrieri, IT Director IN FOCUS The bank had more than 30 thousand equipments spread on all premises, and after 2 years of having Automatos implemented, the number of desktops grew and the operational costs were reduced, saving more than US$ 5 million in this period.

26. IS2UK Bringing International Software 2 the UK In 2004, Tivit was facing a huge challenge – how to manage and know efficiently and effectively all assets (own and Tivit´s clients), within Tivit´s datacenter Automatos brought a perfect fit to the challenge, with Automatos Infrastructure Management solution (AIM). With AIM implemented, Tivit gained control and automatic access over reports with all needed information. In a second stage, Tivit needed to understand an improve the information over the IT park to maximize business results. Automatos implemented a capacity planning solution, with automated performance control, creating upgrade or change suggestions, capturing behavioral deviations on the main technological resources. IN FOCUS With 18 units in themainregionsof Brasil and more than 25 thousandemployees, TIVIT offersintegrated IT infrastructuresevices, application systems and BPO andmanages more than 3.000 servers.

27. IS2UK Bringing International Software 2 the UK “Automatos brought huge savings in the first year of implementation of their solutions here at Oi” Max Viggiano, Asset Manager - Oi/Telemar FOCUS Assets, licenses and patch management processes. 15 thousand desktops and 2 thousand server. PDA’s and Thin Client.

28. IS2UK Bringing International Software 2 the UK “With Automatos VoIP monitoring consulting services, we became better prepared to fulfill our production plan. Besides that, we will have a cost reduction through the use of monitoring tools, foreseeing problems” Gabriel Engel FOCUS Voip monitoring consulting