Mst326 1 Qgurus

Quality: definitions and some key gurus MST326 lecture 1 11 January 2007 MATS326/gurus.ppt

Your lecturer for the module ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Quality: definitions (Concise Oxford Dictionary, 1979) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Quality: definition (Bergman and Klefsjö, 1994) ,[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Quality: definition (ISO 8402/ISO 9000) ,[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Quality Gurus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

W Edwards Deming (1900-1993) the key to quality: reducing variation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

W Edwards Deming ,[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

W Edwards Deming ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

W Edwards Deming ,[object Object],11 January 2007 MATS326/gurus.ppt

W Edwards Deming ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

W Edwards Deming fourteen points ,[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

W Edwards Deming fourteen points ,[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Joseph Juran (1904-2008) company wide quality cannot be delegated ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Joseph Juran ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Joseph Juran ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Philip Crosby (1926-2001) conformance to requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Philip Crosby Four absolutes of quality management ,[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Philip Crosby ,[object Object],11 January 2007 MATS326/gurus.ppt

Philip Crosby ,[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Four Absolutes of Quality Management (Crosby, 1979) ,[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Cost of Quality: prevention costs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Cost of Quality: appraisal costs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Cost of Quality: failure costs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Shigeo Shingo (1909-1990) Poka-Yoke: mistake-proofing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Shigeo Shingo ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Kaoru Ishikawa (1915-1989) Pareto and cause-and-effect diagrams ,[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Kaoru Ishikawa ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Kaoru Ishikawa (points 1-7 of 15) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Kaoru Ishikawa (points 8-15 of 15) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Yoshio Kondo (b.1924) motivation of employees is important ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Yoshio Kondo ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Yoshio Kondo ,[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Taiichi Ohno (1912-1990) ,[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Ohno: seven forms of waste ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11 January 2007 MATS326/gurus.ppt

Mst326 1 Qgurus

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