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AIPMM Webinar Series

www.aipmm.com
© AIPMM 2014

www.aipmm.com
© AIPMM 2014

www.aipmm.com
The Hub Of All Things Product Management

Founded 1998, AIPMM has certified product team
professionals in nearly 70 countries
World’s largest professional association for product
management, product marketing, and brand management
Provides globally recognized certifications:
• Certified Product Manager
• Certified Product Marketing Manager
• Agile Certified Product Manager
• Certified Innovation Leader
• Certified Brand Manager
© AIPMM 2014

www.aipmm.com
Tweet!
Use
AIPMM:
ProdBOK®:

#AIPMM
#ProdBOK

Follow
Neil Baron:
Hector Del Castillo:
AIPMM:

@neiljbaron
@hmdelcastillo
@AIPMM

© AIPMM 2014

www.aipmm.com
Participate and Win!
• Win a copy of the Guide to the Product
Management and Marketing Body of
Knowledge (ProdBOK®)

Available at Amazon.com,
Keyword: ProdBOK

© AIPMM 2014

www.aipmm.com
Today’s Speaker
Moderator:

Hector Del Castillo, AIPMM
Presenter:

Neil Baron, Managing Director
Baron Strategic Partners
nbaron@baronstrategic.com
www.baronstrategic.com
617-365-3411
© AIPMM 2014

www.aipmm.com
Myths That Kill Products and Careers

Presented By:
Neil Baron
Baron Strategic Partners
nbaron@baronstrategic.com
617.365.3411

© Baron Strategic Partners 2014
“Value proposition is simply
another term for tag line”

© Baron Strategic Partners 2014
How Organizations Typically Work

Supply
Chain

Operations

Marketing

Human
Resources
R&D

Finance

Product
Sales

© Baron Strategic Partners 2014
Products and Programs are Often Just Thrown
Over the “Wall”
Products

Development

Programs

Marketing
© Baron Strategic Partners 2014

Sales
4Vs of Value

Value Communication
Value Delivery
Value Proposition
Value Beneficiary
© Baron Strategic Partners 2014
The Four Vs in Action

© Baron Strategic Partners 2014
The Goal of Every Product

Profitably
deliver
superior value
to your
selected
customers

© Baron Strategic Partners 2014
Alignment- All Organizations Focus on
Delivering Customer Value
Operations

Sales

Marketing

Profitably
deliver
superior
value to your
selected
customers
Product
Management

Finance

R&D

© Baron Strategic Partners 2014
You are the Quarterback

Your Value Proposition is Your Play
© Baron Strategic Partners 2014
More Than a Tag Line

Your value proposition is a compelling
promise and is the foundation for the
success of your product or service

Poll
© Baron Strategic Partners 2014
“We Have a Strong Value
Proposition”

© Baron Strategic Partners 2014
80%
© Baron Strategic Partners 2014
8%
© Baron Strategic Partners 2014
The BOPSAT Approach

© Baron Strategic Partners 2014
Cleaning Chemistry
Physical Properties (XeF2)
F

Xe

• White/Colorless Crystalline Powder
• MW=169.29, Density = 4.32kg/l, Melting Point = ~135
°C
• Contact with Atmosphere forms HF, just like BF3
• Vapor Pressure 0.5kPa (3.8 torr) @ 21 °C

F

Advantages
•

1000

Vapor Pressure (Torr)

Calculated Vapor Pressure of XeF2

100

•

10

1

•

0.1
-10

0

10

20

30

40
50
60
70
Temperature (C)

80

90

100

Stable, solid compound
• Ease of handling, packaging, delivery
• High density fluorine source, safer than F2
Suitable vapor pressure
• Can use a simple, pressure-based, delivery
system
• Sub-atmospheric for enhanced safety
Strong fluorinating agent  volatile fluorides
of As, P, B, Si, W etc.

110

© Baron Strategic Partners 2014
“I ran one of the most technically astute organizations in
the world. Vendors often tried to impress us with their
technical wizardry. Often, we had no idea what they
were talking about.

I would much prefer that a vendor describe how their
offering would help me meet my business goals.”
Richard E Hanson
Former VP Engineering
General Dynamics
© Baron Strategic Partners 2014
WHY?
© Baron Strategic Partners 2014
We Often Fail to Talk About Benefit Experiences
Beware the Curse of Knowledge

© Baron Strategic Partners 2014
© Baron Strategic Partners 2014
© Baron Strategic Partners 2014
Don’t Believe Your Own Hype
The only one who can judge your
VP is your target customer

Deep Understanding of Customer’s Needs
Poll
© Baron Strategic Partners 2014
Disappointing Revenues is the
Sales Team’s Fault

© Baron Strategic Partners 2014
A weak Value Proposition is
the #1 reason
sales people fail

© Baron Strategic Partners 2014
Complex B2B Sales

80%
Source: National Sales Executives Association

© Baron Strategic Partners 2014

>5
Most Give Up Too Early

82%
Source: National Sales Executives Association

© Baron Strategic Partners 2014

3
The Sales Follow-up Gap

•Unclear value proposition
•Limited proof points
•No stories to tell
•Ineffective sales training
Sales Team

Customer Attention

Where Deals Go To Die
© Baron Strategic Partners 2014
93%
Of Senior Executives Don’t Think Sales
People are Prepared for the Call
© Baron Strategic Partners 2014
Do You Know the Magic
Question for Your Product?

© Baron Strategic Partners 2014
Saving Lives of People Who Wander (Autism, Alzheimer’s)

Source: www.LoJack.com/SafetyNet
© Baron Strategic Partners 2014
The Magic Question For Large City Police
“SafetyNet by LoJack provides technology that enables police
departments in cities such as Philadelphia, Boston and Miami to find
missing persons with cognitive disabilities in 30 minutes or less.
Would you like to learn more?”

© Baron Strategic Partners 2014
Stop Blaming Sales
Product people need to give sales
people Magic Question, Value
Proposition, tools, talking points and
context so they can add value to their
customers

© Baron Strategic Partners 2014
Revenue Generation Process

Planning

Establish
Foundation

How ready
are we?

Identify
Target
Customer

Who do
we sell to?

Executing

Profile
Customer
Needs

Formulate
Value
Proposition

What are
their
concerns?

Why buy
from us?

© Baron Strategic Partners 2014

Align
Delivery
Systems

How do
we deliver
promised
value?

Mobilize to
Execute

What are
the tactics
to drive
profitable
revenue?
Other Common Myths









It doesn’t take a lot of skill to talk to customers
Market testing of new products or ideas doesn’t require a
lot of planning
BOPSAT is the best way to prioritize investments
If there are clear benefits, technology will succeed
It is better to wait until the roadmap is completed before
sharing it with others
Our sales people are idiots because they don’t invite me to
meet with their customers

© Baron Strategic Partners 2014
To Learn More


Contact Neil Baron






Neil’s FastCompany articles




http://www.fastcompany.com/user/neil-baron

The Optimal Way to Innovate




nbaron@baronstrategic.com
781-444-1289
www.baronstrategic.com

http://www.pragmaticmarketing.com/resources/the-optimal-wayto-innovate

Four Step Process to Launch New Products


http://www.bizjournals.com/boston/blog/mass-hightech/2009/05/4-step-marketing-process-to-launch.html
© Baron Strategic Partners 2014
Q&A
Moderator:

Hector Del Castillo, AIPMM
Presenter:

Neil Baron, Managing Director
Baron Strategic Partners
nbaron@baronstrategic.com
www.baronstrategic.com
617-365-3411
© AIPMM 2014

www.aipmm.com
Upcoming Courses
Course & Location
Dates
ACPM® Certification Prep Course & Exam
San Jose, CA
Jan 24, 2014
McLean, VA
Mar 7, 2014

CPM® Certification Prep Course & Exam
San Jose, CA
McLean, VA

Jan 20-21, 2014
Mar 3-4, 2014

CPMM® Certification Prep Course & Exam
San Jose, CA
Jan 22-23, 2014
McLean, VA
Mar 5-6, 2014

Days Time
F
F

8:30 am – 5 pm
8:30 am – 5 pm

T, W
M,T

8:30 am – 5 pm
8:30 am – 5 pm

W, Th 8:30 am – 5 pm
W, Th 8:30 am – 5 pm

Follow the links above for more information, or contact:
certification@aipmm.com.
© AIPMM 2013
Please Join Us Again!
The Missing P: Product
How to Be Consistently Cool, Calm and In Control

Jan 24th, 12 pm ET
Jan 31st, 12 pm ET

AIPMM Webinar Series:
http://aipmm.com/aipmm_webinars/

Global Product Management Talk:
http://www.blogtalkradio.com/prodmgmttalk

Stay Informed!
Announcements:

http://www.aipmm.com/subscribe

Call For Speakers:

http://www.boldpm.com/call_for_speakers

LinkedIn:

http://www.linkedin.com/company/aipmm

Membership:

http://www.aipmm.com/join.php

Certification:

http://aipmm.com/html/certification/

© AIPMM 2013

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Myths That Will Harm Your Product and Your Career (and What to Do About Them)

  • 1. AIPMM Webinar Series www.aipmm.com © AIPMM 2014 www.aipmm.com
  • 3. The Hub Of All Things Product Management Founded 1998, AIPMM has certified product team professionals in nearly 70 countries World’s largest professional association for product management, product marketing, and brand management Provides globally recognized certifications: • Certified Product Manager • Certified Product Marketing Manager • Agile Certified Product Manager • Certified Innovation Leader • Certified Brand Manager © AIPMM 2014 www.aipmm.com
  • 4. Tweet! Use AIPMM: ProdBOK®: #AIPMM #ProdBOK Follow Neil Baron: Hector Del Castillo: AIPMM: @neiljbaron @hmdelcastillo @AIPMM © AIPMM 2014 www.aipmm.com
  • 5. Participate and Win! • Win a copy of the Guide to the Product Management and Marketing Body of Knowledge (ProdBOK®) Available at Amazon.com, Keyword: ProdBOK © AIPMM 2014 www.aipmm.com
  • 6. Today’s Speaker Moderator: Hector Del Castillo, AIPMM Presenter: Neil Baron, Managing Director Baron Strategic Partners nbaron@baronstrategic.com www.baronstrategic.com 617-365-3411 © AIPMM 2014 www.aipmm.com
  • 7. Myths That Kill Products and Careers Presented By: Neil Baron Baron Strategic Partners nbaron@baronstrategic.com 617.365.3411 © Baron Strategic Partners 2014
  • 8. “Value proposition is simply another term for tag line” © Baron Strategic Partners 2014
  • 9. How Organizations Typically Work Supply Chain Operations Marketing Human Resources R&D Finance Product Sales © Baron Strategic Partners 2014
  • 10. Products and Programs are Often Just Thrown Over the “Wall” Products Development Programs Marketing © Baron Strategic Partners 2014 Sales
  • 11. 4Vs of Value Value Communication Value Delivery Value Proposition Value Beneficiary © Baron Strategic Partners 2014
  • 12. The Four Vs in Action © Baron Strategic Partners 2014
  • 13. The Goal of Every Product Profitably deliver superior value to your selected customers © Baron Strategic Partners 2014
  • 14. Alignment- All Organizations Focus on Delivering Customer Value Operations Sales Marketing Profitably deliver superior value to your selected customers Product Management Finance R&D © Baron Strategic Partners 2014
  • 15. You are the Quarterback Your Value Proposition is Your Play © Baron Strategic Partners 2014
  • 16. More Than a Tag Line Your value proposition is a compelling promise and is the foundation for the success of your product or service Poll © Baron Strategic Partners 2014
  • 17. “We Have a Strong Value Proposition” © Baron Strategic Partners 2014
  • 18. 80% © Baron Strategic Partners 2014
  • 19. 8% © Baron Strategic Partners 2014
  • 20. The BOPSAT Approach © Baron Strategic Partners 2014
  • 21. Cleaning Chemistry Physical Properties (XeF2) F Xe • White/Colorless Crystalline Powder • MW=169.29, Density = 4.32kg/l, Melting Point = ~135 °C • Contact with Atmosphere forms HF, just like BF3 • Vapor Pressure 0.5kPa (3.8 torr) @ 21 °C F Advantages • 1000 Vapor Pressure (Torr) Calculated Vapor Pressure of XeF2 100 • 10 1 • 0.1 -10 0 10 20 30 40 50 60 70 Temperature (C) 80 90 100 Stable, solid compound • Ease of handling, packaging, delivery • High density fluorine source, safer than F2 Suitable vapor pressure • Can use a simple, pressure-based, delivery system • Sub-atmospheric for enhanced safety Strong fluorinating agent  volatile fluorides of As, P, B, Si, W etc. 110 © Baron Strategic Partners 2014
  • 22. “I ran one of the most technically astute organizations in the world. Vendors often tried to impress us with their technical wizardry. Often, we had no idea what they were talking about. I would much prefer that a vendor describe how their offering would help me meet my business goals.” Richard E Hanson Former VP Engineering General Dynamics © Baron Strategic Partners 2014
  • 23. WHY? © Baron Strategic Partners 2014
  • 24. We Often Fail to Talk About Benefit Experiences Beware the Curse of Knowledge © Baron Strategic Partners 2014
  • 25. © Baron Strategic Partners 2014
  • 26. © Baron Strategic Partners 2014
  • 27. Don’t Believe Your Own Hype The only one who can judge your VP is your target customer Deep Understanding of Customer’s Needs Poll © Baron Strategic Partners 2014
  • 28. Disappointing Revenues is the Sales Team’s Fault © Baron Strategic Partners 2014
  • 29. A weak Value Proposition is the #1 reason sales people fail © Baron Strategic Partners 2014
  • 30. Complex B2B Sales 80% Source: National Sales Executives Association © Baron Strategic Partners 2014 >5
  • 31. Most Give Up Too Early 82% Source: National Sales Executives Association © Baron Strategic Partners 2014 3
  • 32. The Sales Follow-up Gap •Unclear value proposition •Limited proof points •No stories to tell •Ineffective sales training Sales Team Customer Attention Where Deals Go To Die © Baron Strategic Partners 2014
  • 33. 93% Of Senior Executives Don’t Think Sales People are Prepared for the Call © Baron Strategic Partners 2014
  • 34. Do You Know the Magic Question for Your Product? © Baron Strategic Partners 2014
  • 35. Saving Lives of People Who Wander (Autism, Alzheimer’s) Source: www.LoJack.com/SafetyNet © Baron Strategic Partners 2014
  • 36. The Magic Question For Large City Police “SafetyNet by LoJack provides technology that enables police departments in cities such as Philadelphia, Boston and Miami to find missing persons with cognitive disabilities in 30 minutes or less. Would you like to learn more?” © Baron Strategic Partners 2014
  • 37. Stop Blaming Sales Product people need to give sales people Magic Question, Value Proposition, tools, talking points and context so they can add value to their customers © Baron Strategic Partners 2014
  • 38. Revenue Generation Process Planning Establish Foundation How ready are we? Identify Target Customer Who do we sell to? Executing Profile Customer Needs Formulate Value Proposition What are their concerns? Why buy from us? © Baron Strategic Partners 2014 Align Delivery Systems How do we deliver promised value? Mobilize to Execute What are the tactics to drive profitable revenue?
  • 39. Other Common Myths       It doesn’t take a lot of skill to talk to customers Market testing of new products or ideas doesn’t require a lot of planning BOPSAT is the best way to prioritize investments If there are clear benefits, technology will succeed It is better to wait until the roadmap is completed before sharing it with others Our sales people are idiots because they don’t invite me to meet with their customers © Baron Strategic Partners 2014
  • 40. To Learn More  Contact Neil Baron     Neil’s FastCompany articles   http://www.fastcompany.com/user/neil-baron The Optimal Way to Innovate   nbaron@baronstrategic.com 781-444-1289 www.baronstrategic.com http://www.pragmaticmarketing.com/resources/the-optimal-wayto-innovate Four Step Process to Launch New Products  http://www.bizjournals.com/boston/blog/mass-hightech/2009/05/4-step-marketing-process-to-launch.html © Baron Strategic Partners 2014
  • 41. Q&A Moderator: Hector Del Castillo, AIPMM Presenter: Neil Baron, Managing Director Baron Strategic Partners nbaron@baronstrategic.com www.baronstrategic.com 617-365-3411 © AIPMM 2014 www.aipmm.com
  • 42. Upcoming Courses Course & Location Dates ACPM® Certification Prep Course & Exam San Jose, CA Jan 24, 2014 McLean, VA Mar 7, 2014 CPM® Certification Prep Course & Exam San Jose, CA McLean, VA Jan 20-21, 2014 Mar 3-4, 2014 CPMM® Certification Prep Course & Exam San Jose, CA Jan 22-23, 2014 McLean, VA Mar 5-6, 2014 Days Time F F 8:30 am – 5 pm 8:30 am – 5 pm T, W M,T 8:30 am – 5 pm 8:30 am – 5 pm W, Th 8:30 am – 5 pm W, Th 8:30 am – 5 pm Follow the links above for more information, or contact: certification@aipmm.com. © AIPMM 2013
  • 43. Please Join Us Again! The Missing P: Product How to Be Consistently Cool, Calm and In Control Jan 24th, 12 pm ET Jan 31st, 12 pm ET AIPMM Webinar Series: http://aipmm.com/aipmm_webinars/ Global Product Management Talk: http://www.blogtalkradio.com/prodmgmttalk Stay Informed! Announcements: http://www.aipmm.com/subscribe Call For Speakers: http://www.boldpm.com/call_for_speakers LinkedIn: http://www.linkedin.com/company/aipmm Membership: http://www.aipmm.com/join.php Certification: http://aipmm.com/html/certification/ © AIPMM 2013