This presentation was prepared to enhance faculty awareness about the Quality Management System and Accreditation Process

1. PRESENTATION FOR FACULTY TO
AUGMENT THEIR AWARENESS
ABOUT QMS AND ACCREDITATION

2. Outline
• Vision & Mission of the College and of the KSU
• Synchronization between the College and the KSU
Goals
• A Mini quiz
• Accreditation and its Significance
• Quality and Generic QMS with example
• College of Dentistry QMS Model
• Continual Improvement Cycle
• Our Progress Road Map towards Accreditation

3. VISION AND MISSION OF THE COLLEGE AND OF THE KSU
Compar
ison
Dental College Mission
-Develop Competent Dentists
-Contribute to Scientific
Research
-& Community Services
Dental College Vision
-Regional Leadership
-International Excellence in
production & Use of Dental
Knowledge
KSU Vision
-To be a World Class University
-Leader in developing KSA
Knowledge Society
KSU Mission
-To provide quality Education
-To conduct valuable Research
-To serve Local and International
Societies

4. Common Goals
KSU
and
College of
Dentistry
KSU-1, CD-2
Strengthening
scholarship and
research
KSU-2, CD-3
Distinctive
faculty and
employees
KSU-3, CD-1
Best &
Competitive
graduates KSU-4, CD-5
Building bridges,
locally, nationally
& internationally
KSU-5, CD-7
Supportive learning
environment and
infrastructure

5. Q. No.1: How to Achieve these Goals?
Answer : Through Quality Management System that comprises
-Quality Audit -Quality Enhancement -Quality Assurance
Q. No. 2: What are measurements for Quality Assurance?
Answer : KPIs, Benchmarks and Accreditation
Q. No.1: Why to achieve these Goals?
Answer : To accomplish vision and mission of the College and of KSU
Mini Quiz- brainstorming

6. Accreditation
• “Accreditation ensures that education
provided by an institution of higher education
meets ACCEPTABLE LEVELS OF QUALITY”

7. Significance of Accreditation
1. Accomplishment of Institutional Vision and mission for
attaining Academic Excellence (for which we are here)
2. Credit Transfer facility for Students
3. Acceptance of our Graduates in the Postgraduate
Programs of Top class Accredited schools
4. Recognition of Professional Experience of the Faculty
5. More Research Grants and Funding
6. Attraction for Highly Qualified Faculty
7. Enhanced Public Trust and Confidence in our Educational
System
8. Worldwide Professional Recognition and a sense of Pride

8. A GENERIC QUALITY MODEL
Input Processes Output
Continuous Improvement
e.g. High School Students
(Raw Material)
Dental Surgeon
(Finished Product)
Continual Improvement/Progress

9. A Simple Example

10. Program Quality Assurance System

11. Key Performance Indicators
(KPI)
• The KPIs are intended to provide specific quantifiable data that
can be used to help monitor the quality of the total system of
higher education and can be used by institutions to assist in
evaluations of quality
• KPIs facilitate internal evaluation i.e. within the institution,
which then enables comparisons to be made with other
institutions selected for benchmarking purposes or with over all
national data.
• Examples of KPIs:
– Ratio of students to teaching staff
– Proportion of students entering undergraduate programs who complete
those programs in minimum time
– Student evaluation of library servises

12. Benchmarking
• A measurement of the quality of an organization's policies,
products, programs, strategies, etc., and their comparison
with standard measurements, or similar measurements of its
peers.
• A benchmark is a point of reference against which something
may be measured.
• The objectives of benchmarking are:
1. To determine what and where improvements are called for
2. To analyze how other
organizations achieve their high performance levels
3. To use this information to improve performance.

13. Benchmarking Process

14. Benchmark Institutions Identified So Far
1. The University of Maryland, USA
2. The University of Adelaide, Australia
3. King Abdul-Aziz University, KSA

15. Surveys
Types of Surveys:
1. Student Experience Survey (SES)
2. Program Evaluation Survey (PES)
3. Course Evaluation Survey (CES)
4. General Satisfaction Survey (GSS)
5. Faculty Survey
6. Staff Survey
7. Graduates(Alumni)Survey
8. Parents Survey
9. Patients Survey
10. Employer Survey

16. Surveys
• Strongly Agree means the statement is true all or
almost all of the time and/or very well done.
• Agree means the statement is true most of the time
and/or fairly well done.
• True Sometimes means something is done about half
the time.
• Disagree means something is done poorly or not often
done.
• Strongly Disagree means something is done very badly
or never or very rarely done.
• Not Applicable means something does not apply or is
not relevant.

17. • Why are accuracy and honesty fundamental
and crucial in filling out the questionnaires?
Transparency

18. Survey Procedure
1. Distribution & Collection of Surveys:
• Analyzing the Data
• Report will be written
• Plans after statistics results
2. Communication of findings to the quarters concerned
3. Action Plan- allocation of tasks
4. Implementation
5. Reassessment

19. An Example of Survey Form: Course Evaluation Survey

20. Course Evaluation Survey

21. EXAMPLES OF SURVEYS FEEDBACK AND ACTION TAKEN
Problems Raised by the Students for the Year 2010-2011 Action Taken
The availability of space and appropriate environment for Prayer was not
provided -
DUC - 53%
MUC - 39.1%
1. A new Prayer place is available in the 2nd Floor
in MUC.
2. The Prayer area has recently been re-furbished
in DUC
The availability of transportation facilities for students was not provided -
MUC - 45.5%
In MUC
1.The bus schedule is announced and distributed
among the students;
2. The buses are available for transportation
between Medical College and Dental College;
3. Buses are available for pick-up and drop of the
students free of charge.
Availability of Parking Space was not provided -
DUC - 80%
MUC - 57.1%.
1. –For MUC students, the parking issue will be resolved in the new campus next year where parking is
available
2. For DUC, students have been provided with parking facility with shuttle
Availability of building and lecture rooms, clean physical environment is
maintained efficiently was not satisfactory –
DUC - 46.1%
MUC - 38.6%
1. All classrooms in DUC have been renovated
2. The main auditorium has been renovated completely in MUC
3. Revision of cleaning contract of the college where having new company for maintenance in the
college
4. In both campuses, all Class rooms are being cleaned regularly on a daily basis

22. Complaint & Suggestion Handling Syetem
• The College of Dentistry has established a
Suggestion and Complaint Handling System
Under ISO-9001-2008
– 8 Suggestion Boxes have been Installed at DUC
– 6 Suggestion Boxes have been Installed at MUC
• These Boxes are Checked regularly at DUC and
MUC, the suggestions/complaints are filed in
the Information Center

24. EXAMPLES OF COMPLAINT HANDLING SYSTEM FEEDBACK AND
ACTION TAKEN
COMPLAINT/SUGGESTION ACTION TAKEN
Library of the University does not have enough books.
Besides it closes at 2.40 PM
The Chair informed the committee members that action regarding this
compliant had already been taken. Now all the required text books are
available in the library. Besides, 70 titles selected by the departments are also
available in the library.
Suggested to replace the chairs Dr. Samer Jetaily informed the committee members that the action has already
been taken. The Chairs have been replaced with more comfortable chairs and
hence no action was required in this regard.
Suggested to open Dental hospital at Malaz where a
number of alumni be employed to treat the patients.
Besides there is a need to launch campaign where
teams should go to the schools to treat the children.
The Chair informed that action has already been taken and a new female
campus building and hospital will open its door in the next academic year. So
no more action is required in this regard.
Student complained that
1. That the grades to the students are given late.
2. Internship does not start early
3. Suggested that the doctors should go to cafeteria
to see the condition and dosomething to improve
the situation
Dr. Adel M. Al-Hadlaq informed the committee that the action has already
been taken. Now all grades of students are submitted within 72 hours. The
time period between final exam and the internship has also been reduced.
Dr. Samer Al-Jetaily informed the committee that action has already been
taken and now more cafeterias have been opened in the college. The chair
decided that no more action is required in this regard and complaint be filed.

25. College of Dentistry, Quality Model

26. Continuous Improvement Cycle-PDCA

27. College Road Map Towards Accreditation &
Excellence
Start of Journey
2007-08
ISO-QMS
June, 2010
ADEE,
Sept., 2011
NCAAA
Nov. 2011
ADA, Dec. 2012
Regional Leadership and
International Excellence

28. College Road Map Towards Accreditation &
Excellence
ISO-QMS
June, 2010
ADEE,
Sept., 2011
NCAAA
Nov. 2011
ADA, Dec. 2012
Regional Leadership
and International
Excellence
Academic and
Clinical
Excellence

29. College Road Map Towards Accreditation & Excellence
Start of Journey
2007-08
ISO-QMS
June, 2010
ADEE,
Sept., 2011
NCAAA
Nov. 2011
ADA, Dec.
2012

30. Our Role
• Expectations from faculty, staff and students

31. Our Duties
• What are the duties and responsibilities of the
students
• Behavioral conduct
• Attitude

32. Thank You!
Dr. Muhammad Shoaib Ahmedani
Quality Consultant,
King Saud University