Biscom corp presentation 4 2012

About Biscom
 Founded 1986, privately held, profitable
 Pioneered fax server, computer fax, and cloud fax
 Innovation and Customer Service market leader
 Focus on Enterprises: mission-critical, production
document management and secure file transfer
 SSAE 16 Type 2 Certified (SAS70)
 Supports customers with outstanding direct sales,
support and applications engineering teams
 Known for pre- to post-sales support and customer service, custom solutions
 24/7/365 support available

www.biscom.com
Follow us on Twitter: @biscominc

Leader in Secure Enterprise Document Delivery
 Innovation - 26 years experience and 6 computer fax
patents, Biscom leads the market with robust, easy to use,
and interoperable software solutions.

 Product Choice
 Fax - Industry Analyst Peter Davidson: “Biscom is the only vendor in the world offering a
true enterprise-wide fax server and hosted cloud fax service, making it the market's most
flexible offering.” Seamless interface between on-premise and hosted cloud offerings.
 Secure File Transfer - Biscom Delivery Server (BDS) products are securely encrypted and
easy to use for immediate end-user adoption.

 Reliability - >5,000 enterprise customers rely on Biscom
products for secure delivery of mission-critical documents.

 Premium Support – Direct, USA-based sales, customer &
technical support, and software applications engineering.
www.biscom.com

Direct Business Model

Sales and Account Management
Customer Service
Technical Support
Applications Engineering


Biscom Product Lines
Document delivery, workflow, and secure file transfer
 FAXCOM® Server – Enterprise premise fax server

 FAXCOM® Anywhere - Hosted fax cloud service
 Office version – No software, secure email to fax connection with
consolidated billing
 Enterprise version – Suite for Windows software with same features
and capabilities as premise fax servers
 Hybrid -- Fax server and Hosted cloud model with identical interface

 Biscom Delivery Server - Secure file transfer

 Digital HD-IP Fax – Next generation high resolution, color, faster
document transmission via IP-only network (no phone lines)

 File Conversion - File conversion and image viewing
www.biscom.com

Hosted Enterprise Fax Service
Biscom FAXCOM® Anywhere

• Mission-critical hosted fax solutions over the Internet cloud

• No hardware, maintenance, supplies, or fixed line telephone costs

• Low cost of entry with scalable growth

• Cost effective: Office and Enterprise Editions
– Performance and functionality not offered anywhere else

• Identical hosted cloud and server user- and admin-interface

– Ease of use and transition to cloud without re-training

– Seamless, automatic business continuity and peak overflow

www.biscom.com

Tier 1 Data Center Cloud Fax Applications
• Reliable, Redundant, Secure Infrastructure: Independent Power Sources, 24x7 Site Security
• Multiple Levels of Physical Security: Allowable access lists, 24x7 Security Guards, CCTV on
exterior and interior of building, Biometric Scanners controlled access for all doors

• Comprehensive Suppression Systems: Heat and Smoke Sensors, Dry Pipe Sprinkler
Suppression System, Gas Fire Suppression

• Multiple Connections Between Servers

• Redundant PRI Lines


www.biscom.com

Key Differences between Biscom and other fax solutions

 Tight Active Directory integration and Group Policies
 No synchronization required or separate user database
 Administration via unified management console
 Easy APIs
 Identical user and administrative interfaces for premise fax server and
hosted cloud business models
 Hybrid premise fax server and hosted solution model for automatic failover,
redundancy, business continuity and DR
 Direct customer sales, technical support, and applications engineering
model
 Exclusive HD-IP “fax” on proprietary Biscom switch

www.biscom.com

Biscom product leadership, reliability, and customer support

“There are many fax service providers, but none
offers Biscom’s breadth of functionality and
rock-solid reliability. Coupled with its world-
class customer service, the Biscom solution is
the market’s most flexible offering.”

Davidson Consulting

www.biscom.com

About Biscom - Customers
 5000+ customers, some managing “millions” of pages daily
 Biscom has a proven track record earned over 25 years of servicing
enterprise customers for their most critical document requirements.
 Industry Focus: Healthcare, Financial, Government, & Education

Follow us on Twitter: @biscominc www.biscom.com

Customers
The World's Leading Enterprise Companies Rely on Biscom

www.biscom.com

Technology Partners: some of the world's
leading technology providers

www.biscom.com

Biscom in Healthcare
Industry leader for Health IT Integrations

 GE Healthcare: Centricity EMR (Electronic Medical Record)
 Fax prescriptions and other documents
 Track fax activity into the electronic patient record
 Siemens Medical Solutions: Syngo Radiology - Fax radiology and lab. results
 McKesson Automation: MedDirect - Intra-hospital prescription fulfillment
 Kryptiq: Workflow solution for EMR

 Misys Healthcare Systems: Lab. results, Computerized Patient Records (CPR)

 Epic: Hospital and practice EMR system

 Meditech: Hospital EMR system

www.biscom.com
Follow14 on Twitter: @biscominc
us

Hybrid Fax Solution
Premise Servers

www.biscom.com

FAXCOM Suite for Windows

Active Directory Group Policy & FAXCOM Policy

Web, Outlook and Advanced Fax Routing
Desktop Client

Unified MMC for APIs, SDK & DocFlow
Management

www.biscom.com

API’s
 Fax enable 3rd party applications
 FAXCOM integration tools and API’s include:
 Web Services
 FAXCOM COM API
 FAXCOM .Net API
 SMTP
 FAXCOM Envelope Specification
 DocFlow

www.biscom.com
Company Confidential 17

Advanced Fax Routing
Rules based routing engine with conditions/actions
 Gather known fax details immediately:
Date & time received, caller-ID, TSID
 Extract additional data from the fax image:
OCR processing, Barcode recognition
 Perform a lookup in a network resource:
LDAP directory service, ODBC database
 Format the delivery:
 Split multi-page fax into multiple deliveries
 Deliver fax image as TIFF, PDF, TXT, etc.
 Deliver the fax details as CSV, XML
 Rename file to include extracted data, date &
time
 Complete the delivery: Email, network
locations, printers, database, applications
www.biscom.com

FAXCOM Advanced Fax Routing
1. Gather the fax details 2. Extract additional data

ID:
304059
704

3. Perform a lookup 4. Format the delivery

Document

5. Complete the delivery

www.biscom.com

Job Tracking & Reporting Tool
 Monitors incoming and outgoing faxes
 Alerting on events
 Records stored in SQL database
 Web-based report generator
 Ability to create 20 different fax reports
 Standard, custom & shared reports
 Export to Excel
 Schedule reports to be emailed daily, weekly,
monthly, or on the fly

www.biscom.com

FAXCOM Client 2012
 Workflow Capabilities
 Auto delivery
 Robotic actions
 Timers

 Broadcast Management
 Summary Status
 Modify all or single fax
 Resend all or single fax

 Enhanced Shared Mailbox
 Manager View of Mailboxes
 Searching

 Archiving
 Auto Archive
 User Archive
 Search
www.biscom.com

Workflow Enterprise
Document Image Dialogs
 Overview
 Streamlines the processing of faxes by
defining roles and workflows
 Searchable database
 Customizable indexed fields

 Key Features:
 Forward to email & fax
 Annotate Images Image List View

 Robotic actions
 Drop down lists from tables
 Split pages in multi-page faxes & staple: two
or more faxes can be joined together
 Alerting and alarming

www.biscom.com

FAXCOM for SharePoint

 Intelligently Routes Incoming Faxes to Document Libraries
 Full text searches
 Auto-Populates Columns
 Send faxes from SharePoint
 Maintains a history
 IT or Site Collection/Site administrators grant permissions

www.biscom.com

OnBase Integration for Biscom FAXCOM

FAXCOM Fax Server FAXCOM Suite OnBase 11.0
Mailbox Server Application Server
running
Onbase 11.0
Fax Connector Service

 Key Features
 Automatically indexes and archives fax documents directly
into OnBase
 Imported fax documents are available for OnBase client
access as well as automating business workflows
 Fax metadata can be used to automatically route the fax
documents to specific business users
www.biscom.com

Virtual Fax Server Solution
 Virtualize your entire fax
infrastructure
 Leverage existing infrastructure
 No forklift upgrade
 Rapid deployment
 FoIP
 T.38 & SIP Trunks
 Virtualization technology
 Snap Shots
 High Availability options
 Reduced power

www.biscom.com

Fax over IP on VoIP Networks

Route faxes over IP network What are the benefits of T.38?
 FoIP (T.38)  Leverage existing VoIP Network
 VoIP systems & Media gateways  Eliminate hardware/maintenance
 SIP and H.323  Virtual Fax Servers
 G.711 & SIP Trunking  Consolidate telecom resource
management
 DR & redundancy

Biscom Delivery Server
Simple. Secure. Smart.

www.biscom.com

What to Keep in Mind
 Why do you need to transfer files securely?
 Compliance or other regulations
 Confidential information
 Tracking and auditing
 What kind of files are you transferring?
 Confidential medical records, lab reports, radiology images,
 Scanned images, video, audio, other multimedia
 Large data sets, databases
 To whom are you transferring files?
 Internal recipients
 External recipients
 Clearance level
 How often?
 Regularly
 Intermittent/ad hoc
 In batches
www.biscom.com

Healthcare Customers using Biscom Delivery Server

www.biscom.com

How Files Are Transferred Today
 FTP
 Not secure
 Poor tracking and reporting
 Not an end user tool (IT use only usually)
 Potential for network failures and data loss

 E-mail attachments
 Not secure
 File size limitations
 Contributes to poor mail server performance

 Shareware/Freeware
 De-centralized, unmanaged (rogue) applications
 May not meet security requirements

 Couriers carrying CDs/USB drives/hard drives
 Potential for loss
 Minimal tracking/not real time
 Costly and time consuming


What is Biscom Delivery Server?
SFT software that enables users to transfer large files
in a secure, and auditable manner.

 Simple to use
 Secured and encrypted
 Full logging and reporting
 Rapidly deployed
 Integrated with:
 SharePoint
 Outlook
 Web
 Anti-virus
 Mobile

Product Features
 Secure  Robust and extensible
 SSL for data in transit  Three tier architecture
 AES 256-bit encryption for data at rest  Web services-based
 FIPS 140-2 certification in process with  AutoPost
SAIC  AutoFetch
 Easy to use  Integrates with existing applications
 As simple as Web mail  Outlook add-in
 Minimal training required  iPad mobile application
 Integrated with existing work processes  Active Directory + LDAP
(e.g. Outlook)  Global address list
 Quick to deploy to users  Anti-virus
 E-commerce/PayPal
 Fast, reliable, scalable
 VMware
 Checkpoint restart capability
 Easy to manage
 Dynamically adjusting bandwidth usage
 “Fire and forget”
 Configurable for High Availability
 Self-service, doesn’t need a
 Can upload files over 150GB team to manage
 File fingerprinting

Benefits of SFT/MFT
 What “Best in class” organizations are doing

 Peace of mind
 Guaranteed security – both in transit and at rest
 Recall messages more easily than e-mail
 Prevents and mitigates data breaches
 Satisfaction of knowing your information was successfully received
 Ease of use leads to fast adoption

 It’s no longer optional
 Increase compliance with corporate policies
 Government compliance requirements
 Necessity of central management, oversight, visibility

 Increased productivity
 End users are self-sufficient
 IT freed up to handle more pressing projects
 Fast return on investment


Three Steps to Deliver Files Securely
1. Your senders collect documents and files, and create a package in BDS
2. Your sender addresses the package and a notification e-mail goes out to your
recipients
3. Recipients click the embedded link, authenticate, and download their files

Your company – Internal Senders External Recipient

Web


Outlook Add-in
 Uses existing compose message form
 Can view file upload status BDS Options

Drag and
drop files

Secure
message

www.biscom.com

How it Works
Avoiding Large E-mail Attachments in Exchange
1. Enterprise has established size limits and policies for e-mail attachments
2. Policies based on attachment size, file type, or keyword for secure send
3. Direct Outlook integration, no Exchange connectors or gateways required
4. Re-routing attachments is transparent/seamless to the end user


Biscom’s Web Interface

Select from global
address book Upload files

Enter delivery
options
Enter secure and
notification
messages


Users are Assigned Roles

Senders can create secure
deliveries
Recipients can receive and
reply to secure deliveries
Reporters view transactions
and audit information
Administrators control
system configuration and
user management
Compliance access to all
files and deliveries,
additional compliance
reports


Recipients Receive an E-mail Notification
Containing an Embedded Link

Automatic
embedded link

www.biscom.com

View the Secure Message and Download Files

Delivery
meta-data

Files to
download


Administrator Can Track & Audit Files Sent
Compliance Officer
enterprise audit and
reporting


Deployment

Multiple deployment options:
• Server-based (Windows or
Linux)
• VMware Appliance
• Cloud

Public-facing, no
data stored

Business logic, no
data stored

Data layer
www.biscom.com

Customization Example


SharePoint Integration


World Class Technical Support

 Experienced staff average over 8 years
 Enterprise customers with mission critical
applications
 Remote Support
 Backed by developers in house
 Product experts
 Customer training
 VMware Certified Professional
 Environment experts
 Onsite installation and admin training


Customer Support

“There are many fax service providers, but none
offers Biscom’s breadth of functionality and
rock-solid reliability. Coupled with its world-
class customer service, the Biscom solution is
the market’s most flexible offering.”

- Davidson Consulting


Biscom corp presentation 4 2012

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Biscom corp presentation 4 2012