1. Autumn 2011
Supporting and Developing, Connecting and Representing
Theresa’s Test
Will the voluntary sector take it?
Plus features on female leadership, diversity and part-time working.
Also in this issue:
Small Steps to Social Media
Top Tips for Bank Lending
Re-evaluating Collective Purpose

2. Annual
Conference Dinner
16 November, 18:30-21:30
An opportunity to network, hear from
Guy Laurence, CEO of Vodafone UK and
enjoy good food. The new 2011/12 ACEVO
The Chair and CEO Pay Survey will also be launched
at the reception.
ACEVO Member Price £100
leading into the future Price £150
17 November 2011 London
Our speakers on third sector leadership include:
Martha Lane Fox, James Caan, Loyd Grossman OBE, Stephen Hester,
UK’s Digital CEO, Hamilton Chair, Churches CEO, RBS
Champion Bradshaw & Conservation Trust
Entrepreneur
Martyn Lewis CBE, Bill Ryan, David Bull, Tom Flood,
Chairman, NCVO Harvard University Executive Director, CEO, BTCV
UNICEF
Lesley-Anne Rita Clifton, Dame Clare Tickell, Crispin Truman,
Alexander, Chair, BTCV & CEO, Action for CEO, Churches
CEO, RNIB and UK Chair, Interbrand Children Conservation Trust
Chair, ACEVO
How to Book: Call 020 7280 4962, email events@acevo.org.uk or visit acevoannualconference.org.uk
Standard price ACEVO Members £190 • Third/Public sector £290 • Corporate sector £350
Early bird prices until 14 October ACEVO Members £170 • Third/Public sector £220 • Corporate sector £300
ASSOCIATION OF CHIEF EXECUTIVES OF VOLUNTARY ORGANISATIONS
#acevoconf events@acevo.org.uk www.acevo.org.uk 020 7280 4962
Supported by Media partners

3. ACEVO network autumn 2011 3
Contents Autumn2011
8
26 XX 30
Cover Stories In brief
26 Taking the 4 Director’s Welcome 23 New in Naples
Initiative The results of
Home Secretary 6 News Euclid Network’s
social innovation
Theresa May on gender
10 ACEVO Members’ News competition.
equality reporting.
13 Impact Matters 24 Top Tips for
28 Right to be Funders want to see impact. They no Approaching
Ambitious longer take your word for it. Richard Banks
It’s still uphill for
female leaders.
Barron explains. Talk to banks before
you need them
23
Dame Clare Tickell 14 Pension Reform Just 12 Months advises Liz Best.
thinks mentoring Away!
Major change is coming whether you’re 33 Keep Leadership Sharp
makes the climb
prepared or not, warns Ian Bird. - Play Games
easier.
Playing games can help build effective
15 Winning Solutions leadership according to Jenny Berry.
30 Equality and Tom Flood outlines what ACEVO
Diversity – To Train Solutions has to offer. 34 Re-evaluating Collective
or Not to Train? Purpose
Training staff online 17 Delivering the Chair Leaders don’t realise when
about discrimination. The relationship between chair and employees lack it. Michael
chief executive can be fraught, says Jenkins outlines the problem.
Julie Bann describes
Penelope Gibbs.
how.
37 Member Tried and Tested
18 Small Steps to Social Media
31 The Missing Start small with social media, suggests 38 Time Out
Women John-Paul Hughes – but start. A quick guide to trending topics
What can women do from ACEVO’s LinkedIn group
to boost their job 19 Me and My Chair and Twitter feed.
chances? David On working with the youngest chair
Fielding advises. in the country by Gary Buxton of
Young Advisors.
32 Part-time 20 Confessions of a CEO
Leader? Mike Elliott, Chief Executive of The
The future is part-time Clare Foundation
and might mean a
bigger choice of staff,
finds examples
of charity ex-
19
according to Karen cellence.
Mattison.
20

4. 4 ACEVO network autumn 2011
Director’s Welcome
Strength in Numbers
Over 20 years ago some charity CEOs decided to set up a network and ACEVO was born. Seb Elsworth,
Director of Strategy, discusses new developments at ACEVO.
ext year it will be 25 could go about paying her CEO course go on to form
N years since a small
group of chief
executives of charities met
chair for loss of earnings for
undertaking the role. Advice
and best practice tips came
long standing peer support
groups which meet for
years after the course has
at the national conference of flooding in. been completed. For more
the Association of Directors experienced leaders,
of Social Services and Hundreds benefit ACEVO’s professional
thought: wouldn’t it be good For many members ACEVO’s development programme
if we had one of those for special interest groups also offers bespoke
our own sector. Those chief (SIGs) provide a great matching with a coach
executives recognised that opportunity to meet fellow or mentor to drive and
the leadership role is a leaders who are working in a challenge leadership
lonely one, and that the best similar environment. SIGs decisions and styles.
form of support will come are formed around both the
from other leaders who work of the organisation Numerous
have shared those (such as health and social opportunities
experiences. care, professional Every third sector
associations) or the organisation is influenced
ACENVO, soon renamed characteristics of the leader by its external environment
ACEVO, was born, and our (women, BME). SIGs usually and the job of a leader is
network has grown in size meet quarterly and are to understand and where
and influence over the last chaired by a fellow ACEVO possible, change that
two and a half decades. At its member. environment for the benefit
heart ACEVO is all about of the organisation’s
connections. Connections Each year hundreds of mission. For most ACEVO
where leaders can seek ACEVO members benefit members the relationship
support and advice. from the benchmarking of with government, be it
Connections where leaders data from across the through funding, regulation
can learn and develop. network, in particular or legislation, impacts their
Connections where leaders around salaries, employee work. ACEVO provides
can influence and create benefits and governance numerous opportunities to
change. practice. It’s the connecting connect with key policy
of information from those makers through
Over the last few weeks I’ve hundreds of leaders which opportunities such as our
been party to numerous makes this benefit possible. The leadership permanent secretaries
conversations where leaders The more members away-day, our taskforces
have been gathering advice contributing, the better
role is a lonely and Learning with Leaders
from their fellow ACEVO the data. one and the best events. Connections with
members. One member form of support the business sector, where
leading a restructure in his Long term learning there are opportunities
organisation needed support ACEVO also helps to create will come from for both service delivery
in writing a job description to connections which are more other leaders who partnerships and new
downgrade a role in the formal and focused on CSR relationships, are
finance team. Another CEO long term learning and
have shared those also fostered through our
wanted to speak to fellow development. Many experiences. events, conferences and
members about how she participants of our New dinners.

5. ACEVO network autumn 2011 5
For most ACEVO members the relationship with government,
be it through funding, regulation or legislation, impacts their work.
Finding solutions
The support which comes
through ACEVO membership
alone may not be enough.
That’s where ACEVO
Solutions Ltd provides
extra support if needed.
As Tom Flood CBE writes in
this issue, ACEVO Solutions is
our new social enterprise
arm aimed at providing world
class business solutions
and transformational
relationships for the third
sector and beyond. ACEVO
Solutions currently offers
expert consultancy services
and a bespoke events
management service with
the team working on
developing a range of
products and services to
help transform the sector’s
ability to compete in new
markets, all through
brokering connections
and creating scale.
It is never easy being a third
sector chief executive.
The last few years have been
particularly tough for many,
and the next may be even
tougher. We all know that
professional networks can
provide that essential
support. Your association is
here with that supportive
network.
To find out how the ACEVO
network can help you or for
a reminder of your member
benefits, give us a call on
020 7280 4960 or email
membership@acevo.org.uk

6. 6 ACEVO network autumn 2011
Editor’s Intro News Autumn2011
In Brief
Equality and Diversity at the Top We’re moving!
History wasn’t my favourite subject at school but as I get older I am
increasingly interested in how things evolve over time. Organisations were
once required to ensure ‘equality’ in the workplace but current thinking
favours ‘diversity’ and ‘inclusion’. Although the focus on fairness
regardless of an employee’s background is still pertinent, it’s a shame
there often appears to be little progress, particularly with regards to
gender. Women are still woefully under-represented in boardrooms,
public institutions and in government. The third sector does better than ACEVO will be moving in the summer
other sectors but despite women making up 68% of our workforce, only of next year to be part of the civil
48% are CEOs. society hub that is being created at
This issue has a number of features discussing gender and leadership. Regent’s Wharf. The move, which was
The Rt Hon Theresa May MP, Home Secretary and Minister for Women agreed by the ACEVO Board earlier
and Equalities outlines her step-by-step, voluntary approach to reporting this year, will represent a significant
gender equality. Think, Act, Report is a new initiative encouraging organi- saving for ACEVO, allowing us to free
sations to show their commitment to fairness for women at work (page 26). up more of our income to spend on
David Fielding MBE examines the background to diversity issues (page member services. This move will
31). Given candidates of equal aptitude, why is it often the man and not the enable us to share space and ideas
woman that goes for the better position? Interestingly, the male candidate with sector colleagues NCVO,
is also more likely to apply for positions where he can’t fully evidence Volunteering England and Bond.
capabilities as required by the job spec.
On page 32, Karen Mattison advocates greater use of part-time roles
at a senior level to support parents back into work. Full-time contracts
don’t always suit talented candidates. It’s no surprise that many of these
candidates are often women. We also have Julie Bann from DWF
introducing a way for organisations to identify diversity problems (page 30).
Diary Dates
We are also especially pleased to have the CEO of Action for Children ACEVO Health and Social Care
and ACEVO Member Dame Clare Tickell DBE discuss females as leaders Conference: Health and Social
(page 28). Care in Transition
The subject of diversity may be big but it’s not the only one we cover. In 27 October 2011, Liverpool
this issue you can also read about impact reporting, effective engagement
with banks and social innovation in Italy. We are always keen to hear your Annual Conference Dinner 2011
views. As a CEO of third sector organisation what would you like to read & Pay Survey Launch
more of or share with other leaders? Let us know. 16 November 2011, London
Agnes Jumah, Editor, editor@acevo.org.uk
Annual Conference 2011
17 November 2011, London
Editorial team:
Mike Barnes, Matt Boyle, Agnes Jumah and Natalie Law.
network is a quarterly journal for chief executives, senior management and all those interested in
Achieving a High Performance Board:
leadership in the third sector. It is available on a controlled basis to members of ACEVO and is available Practical Governance for Chairs and CEOs
to other readers on subscription. network accepts no responsibility for the loss or damage, however 24 November 2011, Gateshead
caused, to any material submitted for publication. Editorial opinions expressed in the magazine are
not necessarily those of ACEVO. Localism: Success, Insights,
ACEVO is the Association of Chief Executives of Voluntary Organisations. We connect, develop
represent and support third sector leaders. We have nearly 2,000 members and have been providing
Opportunities and Challenges
support and advice to our members for over 20 years. To find out more about becoming a member, 09 December 2011, Birmingham
please contact us on 020 7280 4960 or visit www.acevo.org.uk/membership
To book call 020 7280 4962 or visit
No part of this publication may be reproduced in any form without the prior consent of ACEVO. www.acevo.org.uk/events
Subscription UK: 1 year - £40
network is designed by people-co.com

7. ACEVO network autumn 2011 7
How to get money out of your bank – see page 24.
Join the ACEVO Board Achieving a High David Miliband
Elections, AGM Performance
ImpACT and Pension
Joins ACEVO
Coalition Survey Launch Board: Practical Commission
for Free Governance for
As well as fulfilling a governance
role, ACEVO’s trustees agree the Chairs and
strategy and priorities of the
association. The board meets CEOs
four times a year and in addition This one-day Conference on
for a strategic planning day. 24 November 2011 in
Board members may also Newcastle is an opportunity
The ImpACT Coalition exists participate in committees for third sector chairs and
to help third sector dealing with specific aspects of CEOs to reflect on the
organisations become more ACEVO activities and act as governance function of their
accountable and transparent. ambassadors for ACEVO. There organisation and undertake
The Coalition offers members are four available trustee learning in order to improve
resources on how to improve positions for election ahead of the performance of their
accountability, including the 2012 AGM. Full members’ Board. This Conference is
seminars, research and news. nominations will need to be FREE to organisations based
Membership is open to all proposed and seconded by in the North East. To find out
third sector organisations and another Full Member. Visit more and book your place go to
it's free to join. Go to the www.acevo.org.uk/vote for the www.acevo.org.uk/conference Unemployment rates among
Coalition's website for more nomination form and for more 16-24-years-olds are at near
on impact reporting details about the election record levels with almost one
www.impactcoalition.org.uk process. Ready for Reform? million young people
unemployed. The negative
Read page 13 on how the If you would like to have an impact on them and the public
third sector can improve its informal discussion about the purse is huge. In August
accountability, clarity and work of ACEVO’s board, contact ACEVO launched a
transparency. Seb Elsworth on 020 7280 4964. Commission to report on the
Once new board members have third sector’s role in tackling
been voted, their appointments youth unemployment.
will be announced at the ACEVO Next year the pension reform Chaired by David Miliband
AGM in January. The AGM will be comes into effect. This could MP, other members of the
followed by a reception. This is have significant financial Commission include CEOs of
sponsored by one of ACEVO’s implications for your Tomorrow’s People and Kent
Follow strategic partners Foster organisation as you will have to County Council, as well as
Denovo, who also sponsor the auto-enrol all eligible staff into Professor Paul Gregg from
@cutswatch ACEVO Pensions Survey 2011/12, a pension scheme. The ACEVO the University of Bristol and
on Twitter! the results of which will be Pension Survey sponsored by Jonathan Portes from the
announced at the AGM reception. Foster Denovo is currently live National Institute for
Want relevant updates on This year the report will focus on – complete the survey by 31 Economic and Social
voluntary resources that will the Pension Reform. All ACEVO October to receive a free copy Research.
support you through these Full Members are encouraged to of the report when launched in The commission is expected
challenging times or info on attend this free event. Contact January. All respondents can to report on its proposals in
cuts across the UK? Go to events@acevo.org.uk to book request a free pensions review the winter. If you would like to
www.twitter.com/cutswatch your place. Read more about the with Foster Denovo. get involved or find out more
for updates and join the Pension Reform and how it will contact Ralph Michell at
discussion. affectyourorganisationonpage14. http://pensionsurvey.acevo.org.uk Ralph.Michell@acevo.org.uk

8. 8 ACEVO network autumn 2011
News Autumn2011
Considered flexible working? Read page 32.
ACEVO and NCVO Localism Conference
Don’t be one of those struggling with localism. Discover how you can make it work for your organisation.
The Coalition Government's Big Society agenda has signalled the end of centralised
decision-making. The Localism Conference can help you benefit from the wealth of
opportunities this new agenda will bring.
What will you learn at the Localism Conference?
• How grant-making will work in the era of localism
• How localism will affect national charities
• How to use localism for your benefit – from those doing it
Thought-provoking speakers include:
• Peter Ainsworth, Chair of Big Lottery Fund
• Tony Travers, Director of London School of Economics
• John Tizard, Director of The Centre for Public Service Partnership
• Paul Emery, Head of Charities and Voluntary Sector, Zurich
You’ll also be able to:
• Meet with government officials involved in the localism agenda
• Talk with MPs
Improving Equality and Diversity in Your Organisation –
Free Publication
This new guide from ACEVO aims to help third sector CEOs by providing practical steps to addressing
inequality and improving diversity in your organisation. This guide has been created for chief executives of
any small or medium-sized third sector organisation that wants or needs to improve equality and diversity
practice. Chairs and trustees will also find the guide useful. The publication will be free to download from
the ACEVO website following its launch in December. Co-author Hilary Barnard will discuss the
publication in the next issue of network. Read diversity and gender equality articles from page 26.
What are third sector CEOs paid?
The ACEVO Pay Survey report is being launched at the Annual Conference Dinner reception in
November sponsored by ACEVO’s strategic partner attenti. Book your place at this event to
receive a free copy of the report and find out how your salary compares to your peers, what
More insight.
Report free to delegates. other organisations offer in terms of entitlements, leadership development and succession
planning. This event will also give you the opportunity to network with other members.
To book a place visit the conference website www.acevoannualconference.org.uk
or call 020 7280 4962.

9. ACEVO network autumn 2011 9
Don’t want negative press? Go to page 30 and find out how
you can avoid a high profile discrimination case.
Learning with Leaders - NEW Dates
New Members We are pleased to announce new dates and
Here are some of our newest members. To contact them speakers at our Learning with Leaders
go to the Membership area of the website and log in. In the series. Our winter programme includes
left-hand navigation, click Contact a lunches with:
Member to find a member.
• Dame Suzi Leather DBE on engaging
Tricia Adams – School Library Association Dame Suzi Leather DBE stakeholders in constructing a
strategic plan.
David Barlow – London Irish Centre
• Sam Younger CBE, CEO of The Charity
Roger Beckett – Dementia Concern Commission on the changing role of the
Jacky Bourke-White – Age Concern Lewisham & Southwark Commission.
Daniel Brookbank – East Sussex Association of Blind and • Lord Freud will be discussing the key
Partially Sighted People lessons learnt from his extensive
Sam Younger CBE
experience of leading organisations
Brian Chernett – ELLA Foundation
across the private and public sectors.
Jane Deamer – Service Six
Hilary Emery – National Children’s Bureau To find out more about these and other
Robin Evans – British Waterways upcoming Learning with Leaders events,
Lord Freud please visit www.acevo.org.uk/lwl
Eric Geddes – West Sussex Crossroads
Simeon Grossett – Britain’s Ethnic Minority Community
Enterprise Partnership
Kath Haines - CABA
We welcome your feedback
Stephen Hesford – Arch Initiatives Is there a new member benefit that you would like us to look into?
Andy Hugman - Reaction Send us your thoughts and suggestions and help improve your
membership organisation email: membership@acevo.org.uk
Robin Ireland – Heart of Mersey
Kristina Jackson – Thurrock CVS
Cathy James – Public Concern at Work
Amanda Jones - Sunfield CHARITY Changes to
Steven Lane – Dame Vera Lynn Trust COMM ISSION
COMMISSION Charities Act
Lorraine Langham - Ofsted
Nick Maher – Industry and Parliament Trust The latest changes to the Charities Act 2006 regarding
Phil Morris - Havencare excepted and exempt charities are currently being phased in.
Sheila Paul – Earl Mountbatten Hospice The key principles are:
• Charities can only be 'excepted' if their income is below
Peter Robinson – Safe and Sound Homes
£100,000 a year - charities whose income is more than
Ewa Sadowska – Barka UK
£100,000 lose their exception and have to register
David Sharp – North Yorkshire Youth
Nicki Shaw – The Princess Alice Hospice Exempt charities must either:
Ben Simms – UK Consortium on AIDS and International • Have a 'principal regulator' to regulate them as charities, or
• No longer be exempt and have the Commission as regulator.
Development
Steve Smith – Young Bristol To find out more about the changes and for an update guide go to
Ruth Turner – Tony Blair Faith Foundation ‘Do I need to Register?’ on www.charitycommission.gov.uk
Susan Walsh – CGD Research Trust The Charity Commission website also contains helpful tools such
Chris Wright – Catch22 as video tutorials on how to complete annual returns online.

10. 10 ACEVO network autumn 2011
ACEVO Members’ News
Charity Times Members in Print
Awards
ACEVO Members’ organisations featured This summer the good work of
prominently on the shortlist for the Charity ACEVO Members has been
Times Awards which take place in October. highlighted in national
Parkinson’s UK and The Land Trust have newspapers and magazines.
been nominated for Charity of the Year and Best New Charity Dame Fiona Reynolds, Director
respectively. ACEVO Members Alison Rogers of the British General of the National Trust
Liver Trust and Sir Paul Ennals of the National Children’s and ACEVO Member for more
Bureau have both been recognised in the Outstanding than six years, recently featured
Individual Achievement category. The British Red Cross have on the cover of Director
featured repeatedly for their cross sector corporate work with Magazine. Her interview looked
Allen and Overy, and Land Rover. Also shortlisted for the at her 10 year tenure at the
Corporate Social Responsibility Project of the Year are the National Trust and how she
National Autistic Society for their work with Goldman Sachs managed to modernise one of the UK’s oldest institutions.
and the Teenage Cancer Trust with another global investment
bank, Nomura. Highlighted for their innovative uses of Jenny Saunders, CEO of NEA, the fuel poverty campaigning
technology are BeatBullying’s Big March campaign, chosen for group, was on the front page of The Times in August. She
Best Use of the Web and WaterAid’s Water Point Mapper, discussed a government environmental initiative costing
selected under the Best Use of Technology category. every household in Britain an estimated £120.
The Printing Charity Annual Luncheon
The Printing Charity is holding its 184th Annual Luncheon on
Thursday 03 November 2011 in the historic Stationers’ Hall in
London. This year’s guest speaker will be Alan Samson, publisher
of Weidenfeld & Nicolson. He will be speaking on ‘The Printed
Word’, linking his anecdotes of working with celebrities to a tour of
the new challenges of publishers in the digital age. Go to
www.theprintingcharity.org.uk to order tickets or find out more.
Established in 1827, The Printing Charity provides financial
support for individuals whose income is at or below the 60%
median of income. Does your organisation have a similar remit?
Contact ACEVO Member Stephen Gilbert, CEO of The Printing
Charity and introduce yourself via the membership area of the
ACEVO website. Click Membership on www.acevo.org.uk and log in.
In the left-hand tab, click on Contact A Member to find Stephen and
send him a message!
Stephen Gilbert, CEO of The Printing Charity

11. ACEVO network autumn 2011 11
What your board needs is some young guns. Read page 19.
LifePathTrust Small Organisation Britain’s
WinsNew of the Quarter Most
Contract
Action Acton is an with Reed in Partnership,
Admired
entrepreneurial West
London charity and social
a DWP Employment
Training subcontract with
Charities
enterprise that’s rapidly A4E and a thriving Acton
growing. In the last five street market three days
years they’ve gone from five a week which has won an
staff to thirty, from one Excellence in Community
centre to five and from Enterprise national award.
covering one borough to This is in addition to a
three! European Integration Fund
The Cookery Path, a social contract and a partnership
enterprise subsidiary of Life with Microsoft to work with
Path Trust, has beaten off NEET young people. The
stiff competition to win a social enterprise arm of
contract to run two Action Acton has been
refurbished cafés in recently expanded through
Coventry’s War Memorial Park. the development of the
Life Path Trust, a local charity Doughnut Factory business
serving the Coventry area for start-up workspace and the
over 30 years, works to acquisition of a community
support people with learning fitness centre.
disabilities live the lives that They help disadvantaged
they want. individuals get: jobs,
education, training and The nomination results
Gary Bye, the Chief Executive qualifications, and set them are in! Four of the six
of Life Path Trust and ACEVO up in self-employment to contenders are led by
Member said: "We are promote community ACEVO Members: British
delighted that we have won enterprise. Action Acton Red Cross, Citizens Advice,
the contract to provide the work with a diverse Kidney Research and the
cafés in the park. The cafés selection of the community National Trust. The final
have been missed since their including unemployed, If you would like to be the winner will be chosen by
closure for refurbishment and refugees, young offenders, next Small Organisation chief executives of charities
we look forward to offering NEET young people, adult of the Quarter, contact and voluntary organisations
park visitors great snacks, offenders, lone parents and Natalie Law at at an awards ceremony in
meals and service”. He added: older people. Four young Natalie.Law@acevo.org.uk October. We congratulate
"This is also a fantastic offenders they were working with details of your these members on their
opportunity for people with a with last year were organisation. recognition and wish them
disability to work and show shortlisted for London ESF all good luck!
that they can provide an awards and one received
Celebrate
exceptional service”. the ‘Young Learner of the
Year’ award from the ACEVO’s Silver
The improvements made to Mayor of London. Jubilee next year
the cafés were funded through
a £2.8m grant from BIG and Action Acton delivers 15
with a special
Heritage Lottery Funds under contracts including a Work edition of network
TheParksforPeopleProgramme. Programme subcontract in January.

12. Bespoke pay data
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Using our in-house database and our
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Using parameters such as location,
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A market rate report gives detailed
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01785 813566 per job.

13. ACEVO network autumn 2011 13
Impact Matters
Richard Barron, Director of Fundraising & Marketing at Buttle UK and member of the ImpACT Coalition Steering
Group explains why there is an increasing need for good impact reporting.
ew in our sector, I hope, reputation and funding. In my dedicated funding to do so.
F would argue that greater
transparency and
accountability are anything but
experience it is rare that a
funder will not understand the
failure to meet a target if the
At Buttle UK we going
currently through the process
good things. Most would see reasons are clearly stated and of developing this area. It
that good quality reporting on remedial action taken. I’m sure involves getting the
the impact of our work is other audiences would take the commitment of trustees to
central to achieving these same view. But more reallocate funding in this year’s
things. However, the CFDG importantly there is a moral budget to allow us to move
study Impact Reporting in the imperative at a time when forward more quickly on it.
UK Charity Sector, published resources for what the sector
earlier this year, shows that does are becoming increasingly The ImpACT Coalition is a
the extent to which charities scarce, while the needs we are movement of third sector
take on what is required to addressing are increasing. An organisations who recognise
complete impact reporting honest appraisal of whether we the importance and the
varies widely. are achieving the results we challenges of trying to improve
expect is critical in deciding on accountability and transparency.
In such challenging times it is the development of The Coalition’s move to ACEVO
understandable that there are programmes and services. It has been a positive recognition
real barriers to good impact should be allowing us to see that to make real changes in
reporting - not least because it that we are best serving our this area within an organisation
costs money. While jobs are beneficiaries and delivering it has to be led from the top.
being lost in charities it might genuine value for the money For those that want to do more
feel that this investment is a that has been donated or in this area but are facing the
‘nice to have’ that cannot provided via the taxpayer. inevitable barriers, joining the
currently be afforded. ImpACT Coalition is a
Personally, I believe this to be All this may seem worthwhile first step.
false economy, not least for patronisingly obvious, but in
very pragmatic reasons. In an the CFDG study 35% of The ImpACT Coalition ranges
increasingly competitive respondents said that they did from large international aid
environment being able to not believe that the benefits of charities to small community-
clearly describe that what you impact reporting outweighed based organisations who
do works seems to be self- the costs. I have witnessed aim to challenge common
evidently useful in marketing first-hand that this is not the myths about charities and
and fundraising terms. A more case, when having the systems encourage the third sector
pressing reason is that many and experience to demonstrate to be more accountable
funders and indeed the impact across a series of new and transparent.
Government are placing outcomes at short notice was Joining the ImpACT Coalition
increasing emphasis on impact the difference between gives you access to the
Many funders
reporting. retaining a major grant and ImpACT Toolkit, which will
are placing losing it. This was at a charity help you get a picture of where
Another understandable increasing that had taken the decision to your charity or organisation
barrier is the fear that invest in monitoring and currently stands on the areas
publishing details of any
emphasis on evaluation when there was of transparency and
failings or shortfall in impact reporting. certainly little spare accountability. The ImpACT
performance will damage unrestricted income or Coalition is free to join .

14. 14 ACEVO network autumn 2011
Pension Reform Just 12 Months Away!
Change is on its way – and soon. Ian Bird, Senior Partner at Foster Denovo says that employers will need
to become far more knowledgeable about the pension schemes they choose for their staff.
or the largest Employer knowledge • Some major pension
F employers in the UK,
compulsory auto
enrolment into a pension
There is obviously going to
be a need for employers to
become far more
providers are pulling out of
selling pension schemes to
employers with fewer than
scheme will start from 01 knowledgeable about the 20 to 50 staff.
October 2012. Apart from the pension scheme/s they auto
obvious increase in costs for enrol staff into and greater • From 01 January 2013 the
most organisations, there is focus on the continuing Retail Distribution Review
also going to be a need for governance of these will outlaw the payment of
considerably better record schemes. commission to pension
keeping and understanding advisers for providing
of the new pension Many employers have advice to staff. The new
legislation. already started reviewing legislation requires the
their pension schemes to cost of advice to either be
For me one of the biggest ensure that they are ‘fit for paid by the employer or
issues revolves around the purpose’ and affordable to deducted directly from
change from staff who have the employer. However, I’m the employees’ pension
historically been offered the aware of many more who fund. It may therefore be
option to join a pension have not started because beneficial to secure a new
scheme and made their they are not required (due to scheme prior to 01
personal decision to join by their size) to comply with the January 2013.
signing an application form, legislation until between
to now being auto enrolled 2014 and 2016. • You need to ensure the
into a pension scheme in scheme you operate is
month three of their Reviewing your scheme modern, flexible, penalty-
employment. early is important as: free and good value for
money, ideally with advice
No option for staff • You need to clearly and support to both
This will not affect just understand the financial employer and employee
your future staff; it will affect and administrative burdens built into the charges.
all existing staff who have of the new legislation.
either historically decided • Using salary exchange with
not to join or where the • You will be in a better a pension scheme can
combined employer and position to communicate Staff who have significantly increase the
employee contributions are the impact of Pension historically been contributions to your
below the minimum set in Reform to your staff in selected scheme.
the 2008 Pension Act. In advance of its impact.
offered the
future there will be no option to join a The idea of compulsory
application form for staff to • It’s unlikely to be cost pension scheme pensions has been
sign: the decision as to which effective for pension formalised in legislation
scheme they are joining, the providers to build auto will now be auto since 2008. It is now only 12
fund choice and the enrolment facilities into enrolled into a months away: use this time
retirement age will have all the historic schemes wisely to provide your staff
been decided upon by the they currently manage,
scheme in month with the best scheme
employer when selecting you might be forced to three. available within your
their pension scheme. change anyway. given budget.

15. ACEVO network autumn 2011 15
Winning Solutions
Tom Flood, Chair of ACEVO Solutions describes the new range of services introduced to help the third sector.
ACEVO Solutions Limited delighted by the support for “ACEVO Solutions were
(ASL) was formally launched this event and said: commissioned to deliver a
in July at the Grange St Pauls “The day was a great success. series of cutting edge
Hotel in London to a large The whole ACEVO Events workshops across our
gathering from the public Management team have been private, voluntary and
sector and charities, so accommodating and their independent sector providers
reflecting the huge interest in enthusiasm, effort and recently, to support them to
the services it offers. The support has been fantastic. survive, thrive and grow in a
emergence of this new social The biggest compliment I time of severe financial
enterprise as part of the have had from everyone here austerity.”
ACEVO Group is timely. In today is how well organised
these difficult economic and this event has been, so thank “As a commissioner of the
changing times, all leaders you so much”. training the strength for me
will need support to maintain of using ACEVO Solutions is
and deliver the highest The second product is their in-depth knowledge of
quality of provision to their ACEVO Consulting. It offers a the third sector across the
beneficiaries. matching service that pairs country – if there is an
up consultants who have innovative scheme operating
ACEVO Solutions’ business been accredited by ACEVO they will know about it. In
philosophy is underpinned by Solutions with charities that addition they are abreast of
the values of ACEVO, whose need help with various the impact of government
record for leadership and organisational issues and will changes, both on the third
professional development in provide a range of other sector and in local
the sector is unrivalled. consultancy support including authorities, recently
ACEVO Solutions provides business planning. undertaking major
world class business programme of development
solutions and New services will be in neighbouring London
transformational and trusted developed over the coming boroughs.”
support for a wide range of months in response to the
business needs. It intends to sector’s needs. A good So, how valuable is ACEVO
be known for its dynamic, example is the work taking Solutions to CEOs? A member
flexible and value for money “If there is an place to stimulate consortia who needed support from
approach. of third sector providers to ACEVO Consulting said,
innovative develop services for local
Two of ACEVO Solutions’ scheme operating authorities and the NHS, and “My call to you was a breath
products already have an to link this with some exciting of fresh air in that I felt that at
established customer base.
they will know partnerships so their expertise last someone was taking the
ACEVO Events Management about it.” Head can be used to support the situation seriously”.
(AEM) will manage events of Training, contract management of
for clients. One of the first these new services.
clients was the Walkabout
Newham Council.
Foundation, who contracted A testimonial from Moira Tom Flood CBE is Chair
ACEVO Events Management Storrar, Head of Training, of ACEVO Solutions Ltd
to manage a fundraising walk London Borough of Newham and CEO of BTCV. To find
in Regents Park on their illustrates the value of the out more visit
behalf. Their CEO is clearly ACEVO Solutions offer: www.acevosolutions.org.uk

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What do developments in health and
social care mean for your organisation?
The health sector has reached a critical stage. Reforms have arrived but their full impact is unclear.
This Conference is vital for all health leaders who need to understand the latest developments. Listen to the
leading experts in health and social care talk about the future that’s already here – and how to keep ahead
of it. Speakers at the conference will include:
Mike Farrar CBE, Chief Executive, NHS Confederation
Professor Steve Field CBE, Chair NHS Future Forum
Andrew Dilnot CBE, Chair of Commission on Funding of Care and Support
Tim Baxter, Head of Public Health Development Unit, Department of Health
events@acevo.org.uk
Health and Social Care In Transition www.acevo.org.uk/HSC2011
27 October 2011 Liverpool 020 7280 4962
Standard Price: £125
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17. ACEVO network spring 2011 17
Delivering the Chair
A marriage or a partnership? Having undertaken major research on the chair/chief executive
relationship, Penelope Gibbs ponders the question.
’ve always had a fair old hand why none of the existing trustees non-executive chair”. The chief
“I in recruiting my board of
trustees and, if I’m honest,
fixing it in relation to chairs”
(CEO, medium sized charity).
had offered to take on the role.
With a strong willed founder-
director and a board that started
as a group of friends, being chair
executive made the brave
decision to try to oust the chair
designate and persuaded the
board to unseat them - she
was “nightmarish”. At the first could work with her but felt the
The dynamic of the chair/chief board meeting he started relationship would be a taxing
executive relationship is shaped chairing only to be told that they one. The gamble worked, the
at the start. I interviewed sixteen didn’t do it in that style. He now chair designate left the board
chairs and chief executives for feels that chairs should not start and another board member was
my Clore Social Leadership ‘cold’: “I was brought in not persuaded to take on the role
research project. Although knowing how it operated...and of new chair.
interviewees acknowledged that not understanding the dynamics Even excellent relationships
open recruitment of chairs was which are peculiar to every can sour. One of my interviewees
best practice, few chairs had got organisation...generally had agreed the appointment of
there that way. In most cases a speaking I think chairs should the chair, having known them as
retiring chair had tapped a fellow have served on the board for at a board member. But recently
trustee on the shoulder or left least a short time; at least the relationship had become
the chief executive to do the attended a few meetings”. more difficult, with the chair
tapping. A founding CEO had dwelling on certain pet projects
asked an acquaintance to and not letting go of them:
become the first chair of her “What’s the role as a chair? If
organisation. After surviving a you’re very knowledgeable do
crisis in which the board lost you take over or do you offer
faith in her and resigned en what you can in terms of advice
masse, the CEO regretted not and leave other people to get on
looking beyond the right skill set: with it. That’s the line that’s been
“They (the chair) weren’t buying crossed”.
into the values and I suppose the Chairs and chief executives The CEO may ‘fix’ the
passion for the cause that we agree that there needs to be appointment of their chair but
had in the organisation”. some personal chemistry, that by no means guarantees a
Open recruitment is difficult. though no need to be bosom good relationship. The
A well-known charity advertised buddies. A chief executive was chair/chief executive
for a chair with a particular recruited by a chair whom she Chairs and chief relationship relies on mutual
background. They had only two clicked with at interview. Having executives agree respect, a shared understanding
applicants, neither of whom was moved city to take on a of roles and responsibilities and
suitable. In the end they demanding job she was
that there needs on excellent communication.
approached an existing trustee, nonplussed to discover that her to be some
who agreed to interview for the chair was soon to be replaced by personal Penelope Gibbs undertook this
role. Another experienced chair, the chair designate. When the research as part of her Clore
who was openly recruited, feels chair designate started chemistry, Social Leadership Programme
though no need
photograph: Geoff Wilson
that he has been hampered by discussing having her own http://www.cloresocialleaders
lack of familiarity. He became e-mail address and weekly hip.org.uk. The full research
chair of an organisation by meetings, alarm bells started
to be bosom report will be published in
answering an advertisement; as ringing: “I think she wanted to be buddies. November on the ACEVO and
soon as he joined he understood an executive chair rather than a CSLP websites.

18. 18 ACEVO network autumn 2011
Small Steps to Social Media
You don’t need to leap into every form of social media straight away, says John-Paul Hughes, Managing
Director at social media specialists Eighth Continent. But a small step forward is better than none.
don’t need to include they’re doing at a given point Facebook and Twitter;
“I social media in my comms
strategy…or do I?”
When I asked a friend if his
in time to their views on
government policy – but stats
don’t really demonstrate
business benefits. So what
involvement in Twitter chats
and LinkedIn debates;
answering client questions
via Twitter and Facebook;
not-for-profit organisation does? Well, examples of staff and supporters helping
uses social media to promote social media in action would to deliver. This is possible and
itself, his response beautifully help. The story of Childs i it’s not difficult (or necessarily
captured a commonly held Foundation raising £10,000 in costly) to do. All it needs is
opinion. He said simply ‘No just under two days in 2010 is some planning and a slight
because I don’t really know an example of what can be culture shift. Besides, people
what social media is for…’ He done with a YouTube video, enjoy it…
said it somewhat sheepishly a Facebook fan page and
and it reflected a common JustGiving. Social media is happening
sentiment: social media has right now. It is already a
no benefits for organisations. Supporters and fundraisers mainstream channel and a
have been promoting their growing almost limitless
That was twelve months ago. fundraising activities on space. If there is a debate on
Things have changed since Facebook for years now, using LinkedIn about the area your
and we’ve seen a shift from JustGiving and tweeting as organisation works in (and
‘Why social media?’ to ‘How they walk, run and cycle their there probably is) then you
social media?’. However, way to sponsored success. should be involved in it. If your
there is still a lack of belief in Are these strong enough fundraisers are using
its inherent value. This is reasons to include social Facebook to promote your
fuelled in part by the difficulty media in strategy? Well, cause and services, you
in measuring impact, but revenue is compelling but it should be supporting them.
largely it’s the result of the could be argued that these If your service users are
difficulty many of us have in are tactical elements and that using Twitter to discuss
grasping exactly what social social media doesn’t deserve your service, you should be
media is actually about. As a a place at the strategy table. listening and talking with them.
consequence many nonprofits
and charities are simply A higher profile, better There is much to consider –
ignoring the biggest engagement, stronger blogs, video and picture
communication revolution reputation, a chance to sharing, microblogging,
of our time. communicate points of view social networking sites, etc.
and listen to the response, You don’t have to jump in and
So, why should charities and
Many nonprofits better customer service, do them all but the sooner
nonprofits include social and charities are increased lobbying strength; you start to do a little the
media in their comms simply ignoring these represent the wider sooner your organisation
strategy? benefits that a cohesive social will learn what social media
the biggest media strategy can help deliver. is for and before long you’ll
I could quote statistics - over communication be repeating the successes
30 million on Facebook and Video, picture and blog you read about in the
3.5 million on Twitter in the
revolution of content that is cleverly headlines.
UK using it to communicate our time. conceived, planned and
on everything from what shared effectively via www.eighth-continent.co.uk

19. ACEVO network autumn 2011 19
Me and My Chair
CEO Gary Buxton (above right) of charity Young Advisors explains what he’s learned about youth
involvement since working with the youngest chair in the country, Sean O’Halloran,18 (above left).
ver wondered what culture and being an trustees and dispatch the
E would happen if you had
young people on your
board? What about if your
ambassador for our model
with ministers, businesses
and commissioners. •
tickets in advance so they
are never out of pocket
Have the meetings on
chair was 16? Well… Sean and I work to ensure Saturdays out of school time
We have exactly that… that board meetings are for all • Display financial
Two years ago Sean trustees, young and old. It is information graphically in
O’Halloran, 16, became the important that when involving pie charts and bar charts
youngest charity Chair in the young people it is not done in a • Minimise the formalities
country. Now 18, he still leads tokenistic way, so we’re to encourage creative
our board and helps us to sharing with you top tips on thinking!
make sure our organisation is how to get young people
a trailblazing example of how involved in governance: It doesn’t matter what type of
being youth led can make a organisation you’re part of, we
dynamic and successful • Make sure young people both agree that having young
organisation. are encouraged to get people on your board is
Young Advisors is a charity involved, highlighting all crucial to staying relevant
that supports young people to the skills they’ll develop to the issues young people and
improve their communities through participating communities face every day!
through a social enterprise • Make sure all new trustees
model. With 43 teams get a good induction. We Young Advisors are young
nationally and over 700 run a course for all of our people typically aged between
working Young Advisors it new trustees called 15 and 21, who show
definitely keeps our staff team Getting on Board which community leaders and
and board busy! As the CEO, we also deliver for other decision makers how to engage
I spend a lot of my time making organisations young people in community
sure the business of Young • Keep discussion papers life, local decision making and
Advisors ticks along nicely but really brief (ideally one improving services.
we always need to make sure page) with an exec Young Advisors are trained
we’re getting it right. Sean and summary and specific agents of social action who
other young trustees help me questions for the board guide local authorities,
to do that, setting the tone and • Organise travel for the housing associations and other
local partners about what it is
like for a young person to live,
work, learn and play in their
neighbourhood.
It is important For more information
about Young Advisors go to
that when www.youngadvisors.org.uk
involving young or call 0161 850 1077.
people, it is Young Advisors provides
accredited trustee training
not done in a for young people and those
tokenistic way. that want to help get more
young people involved.

20. 20 ACEVO network autumn 2011
Confessions of a CEO Mike Elliott, Chief Executive, The Clare Foundation
“A CEO can only do so much; much m
Birth date and place iPhone, Formula 1 car,
14 October 1952, Wiltshire America's Cup yacht, and a
lever action corkscrew!
Secondary school and
university Length of membership of
Commonweal Grammar ACEVO
School, Swindon 18 months
Exeter University, BSc Hons 2.1
Mathematics and Statistics What does The Clare
Foundation do?
Early career roles up to the The Foundation is a registered
present UK charity, established in 2009,
Mathematics and Computer that helps other charities
Studies Teacher in Peckham; increase their social impact
Business Analyst and Project through improved efficiency
Manager, W H Smith Ltd; and effectiveness.
Project Manager, RMC plc;
Information Systems Manager, The Clare Foundation
Palitoy; European IS Manager champions charity
division of General Mills Inc; excellence; how does it
International IT Manager, do this?
Kenner Parker Tonka Inc; The Foundation takes
VP of IS and Facilities; Hasbro established commercial
Europe methods, business expertise
and entrepreneurism to the
Family voluntary sector through
Married with two grown up training, mentoring, sharing
children best practice and networking.
Area that you live in Give us the best example of
Beaconsfield, Buckinghamshire charity excellence that
you’ve seen.
Hobbies Two of our small charity
Keen follower of Bath and local tenants continually impress
rugby clubs; member of Past me, Rett Syndrome Research
Round Tablers' service club; Trust and KidsinSport, with
good food and wine; cryptic their passion, commitment to
crosswords efficiency and focus on impact
delivery. Child Bereavement
Last holiday Charity are so professional in
Fascinating trip of huge contrasts all they do, their attention to
to the Golden Triangle in India detail at a recent Patron's with their web trading arm Hospice at Home. Ian Rennie
fundraiser was first class; it’s EthicTrade brings a recently successfully merged
Favourite things not surprising they can refreshing entrepreneurial with Grove House, a similar
Family and friends. continue to grow in these approach to the sector but I organisation. I have been
Great technology applied well: challenging times. Africa Link must mention Ian Rennie involved in mergers in the

21. ACEVO network autumn 2011 21
more has to be done through others.”
commercial world and know knowledge sharing Why did you join ACEVO? when one of the small team is
how hard it is, and a charity opportunities. Working with As someone totally new to off sick, or when the
probably has double the the local CVS, Community the sector I was looking for a telephone and data cables are
stakeholders! Their CEO Impact Bucks and Bucks source of information, stolen from the road outside!
Robert Breakwell impressed Community Foundation in a contacts and commentary It’s all part of taking the pain
everyone at our Leaders spirit of co-operation is really that would speed my on behalf of our tenants and
Forum as he freely and positive. learning. My IoD membership letting them get on with what
frankly shared the is valuable but lacks the they really do best, deliver
experience. What could you not live without? sector specifics of ACEVO. their social impact.
The first thing is a great team I sleep pretty well but always
Tell us about the Hub. around me. A CEO can only do What ACEVO service would have something to take notes
The Foundation acquired the so much; much more has to be you recommend other by my bedside. A lot of good
Saunderton Estate to become done through others. The members try ASAP? ideas come in dreams and
its Charity Hub for local second is up-to-date and In these days of tight budgets slumbers; the key is
charities and not-for-profits efficient IT. For years I had a and funding challenges it’s remembering them in the
based in the Thames Valley mobile phone, an MP3 player important to make the most morning!
and Chilterns region. Tenant and a laptop and now it’s all on of subscription services.
charities benefit from a single iPhone. I would encourage members What are your three
subsidised office to remind themselves of the priorities as the CEO of the
accommodation, meeting and How many contacts do you have ACEVO member benefits. Clare Foundation in the
event facilities and shared on LinkedIn and which groups next 12 months?
business services all within the have you found most useful ACEVO encourages shared We still have space for more
context of a collaborative and why? learning between members. organisations at the Hub
community. Many of these 211 contacts and growing, I try to What would you like advice on and we will continue to
services are open to non- add a few each week from people from others? foster an environment where
tenant charities and voluntary I meet or think may have a We would welcome ideas and the total impact is more
bodies as well as local mutual interest. Best group is experiences of meaningful than the sum of the parts.
commercial organisations. our Clare Foundation Charity charity assessments. Also The Foundation promotes
Advisors Network, a closed charity leaders in Chilterns efficiency and effectiveness;
What change are you most group set up by us to share and and Thames Valley are we see shared services and
proud of implementing at The match projects with skilled welcome to attend our fiscal sponsorship like the
Clare Foundation? volunteers who think they can monthly forum to discuss US model as a way to do so.
It’s great to see our tenant help. It's an efficient way of issues of common interest. I We are a founder member
charities flourish in our communicating opportunities have been surprised how of AddVentures promoting
subsidised, pain-free office to a large group simultaneously organisations just a few miles best practice in fiscal
accommodation, but it’s even and keeping everyone involved. apart knew little or nothing of sponsorship. Members
better to see a culture of I also like Charity UK as the each other and how many will hear more on
mutual support develop and discussions are a useful common challenges they AddVentures in the autumn.
extend into Chilterns and the temperature gauge for the faced! Our Founder and Chair,
Thames Valley. I have been sector. Mike Clare, is keen to
the catalyst for a number of What things keep you up at promote charity excellence
initiatives bringing people What is your Twitter handle night as a CEO? and devise a form of rating
together across the sector (profile name)? There are the operational for charities that is easily
through a monthly Charity We use Twitter as a key part worries of running a large understood. Collaborating
Leaders Forum, a training of our communications building, when the weather is with others on this is also
coordination initiative and strategy, follow us @tcf_uk bad, when the alarms go off, a priority.

22. Investment for charities
Income
Diversification
Advice
Fairness
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23. ACEVO network autumn 2011 23
New in Naples
Lucas Fülling from Euclid Network describes how a worldwide competition brought social innovation
to Naples.
t the end of September We achieved over 500 individual
A some 300 people from
around the world came
to Naples to celebrate the
competition entries and over 200
applications for solving one out
of six set challenges in Naples.
winners of Euclid’s Social Twelve finalists from all over the
Innovation Competition 'Naples world flew in to present their
2.0', transforming the city into solutions in front of a jury panel.
a hub for new ideas, new Every finalist was given five
partnerships and new projects. minutes to present their idea in
The competition began with front of the panel. In the end
the idea of The Citizen's potential seven winners were selected
to change places that have instead of the allocated six.
proven resistant to change. From A good example of an
this came a competition that innovative idea is Margherita
allowed people to formulate Cittadino’s proposal. She
'out-of-the-box' solutions for conceived the idea of a ‘green
persistent social challenges. urban centre’ in a confiscated
Whilst every society craves Camorra villa. It will focus on
social innovation, cities such as social economy and
London, Berlin or Prague environmental sustainability in
already foster a degree of social order to provide training
entrepreneurship. At Euclid we courses to improve the
wanted to approach a region knowledge of a sustainable
regarded as highly challenging, lifestyle. This innovative space
to demonstrate that even here will accelerate the co-creation
people can triumph and social for people empowerment and
innovation can provide the can be a stimulus for
necessary solutions. We community participation and
identified Naples as a inclusion. There will also be an
challenging environment, an 'urban green festival' in the
international symbol for state villa and in private gardens in Euclid Awards Ceremony at the Museum Diocesano Napoli
and market failure. It’s also Naples. People are now aware that you Euclid Network is a
well-known for its garbage The outcome of the do not need huge funding but community of civil society
problem and the Camorra (the competition was more than rather small amounts of professionals who want
internationally operating what we had hoped for. During investment capital for social to connect across borders
criminal group) ruling the city. the three days in Naples problems. We have steered the for an innovative and
By the end of September innovative projects and ideas direction of social innovation sustainable European
following our conference Naples were generated and towards the individual, proving civil society. This year we
was awakened with a sense of disseminated. However, most that anyone can bring social are focused on Central
social innovation and change. importantly, winners and change, while at the same time Eastern Europe and hard to
Over three days we witnessed non-winners alike, as well as providing a format that both reach networks, such as
individuals experiencing social observers of the competition, government and businesses Muslim charities.
innovation through carefully communicated their can become involved with. A If you would like to be
planned workshops and high enthusiasm for challenging new vision has been borne and involved get in touch with us
profile panels; the excitement of issues within their society and a new culture of social at info@euclidnetwork.eu or
the event was apparent. formulating solutions. innovation has been triggered. visit www.euclidnetwork.eu