SlideShare uma empresa Scribd logo

Chapter 13 Designing and Managing Service

•
•
A
agnesfulo
Educação
1 de 11
TOP 10 Learning Questions for Chapter 13 Designing and Managing Services Maria Agnes Fulo May 22,2010
[object Object],[object Object],[object Object],[object Object],1. Intangible and does not result in the ownership of anything
2.Services that is produced and consumed simultaneously ,[object Object],[object Object],[object Object],[object Object],[object Object]
3. Categories of service mix Except: ,[object Object],[object Object],[object Object],[object Object],[object Object]
4. Holistic Marketing for Services Except ,[object Object],[object Object],[object Object],[object Object]
5. Which of the following is true to increase quality control ,[object Object],[object Object],[object Object],[object Object]
6. Which is true distinctive characteristic of Services ,[object Object],[object Object],[object Object],[object Object],[object Object]
7. Choosing a hospital is an example of: ,[object Object],[object Object],[object Object],[object Object],[object Object]
8. Cosmetic Surgery is an example of ,[object Object],[object Object],[object Object],[object Object]
9 . Patient- Doctor interaction is an example of: ,[object Object],[object Object],[object Object]
10.Syringe,Needle, Stethoscope is an example of ,[object Object],[object Object],[object Object],[object Object],[object Object]

Recomendados

Designing and Managing Service
Designing and Managing ServiceDesigning and Managing Service
Designing and Managing ServiceRosalina Manansala
 
designing and managing service
designing and managing servicedesigning and managing service
designing and managing serviceNishant Pahad
 
Service marketing
Service marketing Service marketing
Service marketing Unitedworld School Of Business
 
Chapter 13, designing & managing services, eftekhar mitra
Chapter 13, designing & managing services, eftekhar mitraChapter 13, designing & managing services, eftekhar mitra
Chapter 13, designing & managing services, eftekhar mitraMitraeft
 
Designing and Managing Services
Designing and Managing ServicesDesigning and Managing Services
Designing and Managing ServicesCarlo Muyot
 
Introduction to service marketing
Introduction to service marketingIntroduction to service marketing
Introduction to service marketingRajThakuri
 
Service marketing
Service marketingService marketing
Service marketingBabasab Patil
 
Service marketing
Service marketingService marketing
Service marketingAyshathul Femitha
 

Recomendados

Designing and Managing Service
Designing and Managing ServiceDesigning and Managing Service
Designing and Managing ServiceRosalina Manansala
 
designing and managing service
designing and managing servicedesigning and managing service
designing and managing serviceNishant Pahad
 
Service marketing
Service marketing Service marketing
Service marketing Unitedworld School Of Business
 
Chapter 13, designing & managing services, eftekhar mitra
Chapter 13, designing & managing services, eftekhar mitraChapter 13, designing & managing services, eftekhar mitra
Chapter 13, designing & managing services, eftekhar mitraMitraeft
 
Designing and Managing Services
Designing and Managing ServicesDesigning and Managing Services
Designing and Managing ServicesCarlo Muyot
 
Introduction to service marketing
Introduction to service marketingIntroduction to service marketing
Introduction to service marketingRajThakuri
 
Service marketing
Service marketingService marketing
Service marketingBabasab Patil
 
Service marketing
Service marketingService marketing
Service marketingAyshathul Femitha
 
Chapter 13 Designing and Managing Services: Top Ten Concepts
Chapter 13 Designing and Managing Services: Top Ten Concepts Chapter 13 Designing and Managing Services: Top Ten Concepts
Chapter 13 Designing and Managing Services: Top Ten Concepts Luis Joson
 
Ch 13 designing and managing services
Ch 13 designing and managing servicesCh 13 designing and managing services
Ch 13 designing and managing servicesRea Gonzales
 
Service Marketing and classification
Service Marketing and classificationService Marketing and classification
Service Marketing and classificationTata Consultancy Services
 
Designing and managing services 1
Designing and managing services 1Designing and managing services 1
Designing and managing services 1school
 
Service marketing
Service marketingService marketing
Service marketingrenukamahadane
 
difference between product and service
difference between product and servicedifference between product and service
difference between product and servicekpFasna
 
Difference between product and service marketing
Difference between product and service marketingDifference between product and service marketing
Difference between product and service marketingAmal Joseph
 
Designing and managing services
Designing and managing servicesDesigning and managing services
Designing and managing servicesNational College of Business Administration & Economics
 
Service Marketing
Service MarketingService Marketing
Service MarketingVENKATESH BADAVE
 
Service Marketing Mix
Service Marketing MixService Marketing Mix
Service Marketing MixAjilal
 
Service marketing
Service marketingService marketing
Service marketingsonamkumargupta
 
Godds services continuum
Godds services continuumGodds services continuum
Godds services continuumVikash Kumar Bibhakar
 
Marketing strategies for service firms
Marketing strategies for service firmsMarketing strategies for service firms
Marketing strategies for service firmsNITISH SADOTRA
 
Service marketing
Service marketingService marketing
Service marketingShobaRamesh5
 
Top 10 learning questions for chapter 13 designing and managing services repost
Top 10 learning questions for chapter 13 designing and managing services repostTop 10 learning questions for chapter 13 designing and managing services repost
Top 10 learning questions for chapter 13 designing and managing services repostMark Lee
 
Designing and Managing Services
Designing and Managing ServicesDesigning and Managing Services
Designing and Managing ServicesDr. Ankit Kesharwani
 
Introduction to Service Marketing
Introduction to Service MarketingIntroduction to Service Marketing
Introduction to Service MarketingAshish Awasthi
 
Designing and Managing Services
Designing and Managing ServicesDesigning and Managing Services
Designing and Managing ServicesSumit Pradhan
 
What are the new services realities ?
What are the new services realities ?What are the new services realities ?
What are the new services realities ?Sameer Mathur
 
Service marketing
Service marketingService marketing
Service marketingRajThakuri
 
11 Marketing Programs and TacticsBlend ImagesSuperstock.docx
11 Marketing Programs and TacticsBlend ImagesSuperstock.docx11 Marketing Programs and TacticsBlend ImagesSuperstock.docx
11 Marketing Programs and TacticsBlend ImagesSuperstock.docxRAJU852744
 
Pharma "beyond the pil" - master class in St.Petersburg
Pharma "beyond the pil" - master class in St.PetersburgPharma "beyond the pil" - master class in St.Petersburg
Pharma "beyond the pil" - master class in St.PetersburgA.R.J. (Rob) Halkes
 

Mais conteúdo relacionado

Mais procurados

Chapter 13 Designing and Managing Services: Top Ten Concepts
Chapter 13 Designing and Managing Services: Top Ten Concepts Chapter 13 Designing and Managing Services: Top Ten Concepts
Chapter 13 Designing and Managing Services: Top Ten Concepts Luis Joson
 
Ch 13 designing and managing services
Ch 13 designing and managing servicesCh 13 designing and managing services
Ch 13 designing and managing servicesRea Gonzales
 
Designing and managing services 1
Designing and managing services 1Designing and managing services 1
Designing and managing services 1school
 
difference between product and service
difference between product and servicedifference between product and service
difference between product and servicekpFasna
 
Difference between product and service marketing
Difference between product and service marketingDifference between product and service marketing
Difference between product and service marketingAmal Joseph
 
Service Marketing Mix
Service Marketing MixService Marketing Mix
Service Marketing MixAjilal
 
Marketing strategies for service firms
Marketing strategies for service firmsMarketing strategies for service firms
Marketing strategies for service firmsNITISH SADOTRA
 
Top 10 learning questions for chapter 13 designing and managing services repost
Top 10 learning questions for chapter 13 designing and managing services repostTop 10 learning questions for chapter 13 designing and managing services repost
Top 10 learning questions for chapter 13 designing and managing services repostMark Lee
 
Introduction to Service Marketing
Introduction to Service MarketingIntroduction to Service Marketing
Introduction to Service MarketingAshish Awasthi
 
Designing and Managing Services
Designing and Managing ServicesDesigning and Managing Services
Designing and Managing ServicesSumit Pradhan
 
What are the new services realities ?
What are the new services realities ?What are the new services realities ?
What are the new services realities ?Sameer Mathur
 
Service marketing
Service marketingService marketing
Service marketingRajThakuri
 

Mais procurados (20)

Chapter 13 Designing and Managing Services: Top Ten Concepts
Chapter 13 Designing and Managing Services: Top Ten Concepts Chapter 13 Designing and Managing Services: Top Ten Concepts
Chapter 13 Designing and Managing Services: Top Ten Concepts
 
Ch 13 designing and managing services
Ch 13 designing and managing servicesCh 13 designing and managing services
Ch 13 designing and managing services
 
Service Marketing and classification
Service Marketing and classificationService Marketing and classification
Service Marketing and classification
 
Designing and managing services 1
Designing and managing services 1Designing and managing services 1
Designing and managing services 1
 
Service marketing
Service marketingService marketing
Service marketing
 
difference between product and service
difference between product and servicedifference between product and service
difference between product and service
 
Difference between product and service marketing
Difference between product and service marketingDifference between product and service marketing
Difference between product and service marketing
 
Designing and managing services
Designing and managing servicesDesigning and managing services
Designing and managing services
 
Service Marketing
Service MarketingService Marketing
Service Marketing
 
Service Marketing Mix
Service Marketing MixService Marketing Mix
Service Marketing Mix
 
Service marketing
Service marketingService marketing
Service marketing
 
Godds services continuum
Godds services continuumGodds services continuum
Godds services continuum
 
Marketing strategies for service firms
Marketing strategies for service firmsMarketing strategies for service firms
Marketing strategies for service firms
 
Service marketing
Service marketingService marketing
Service marketing
 
Top 10 learning questions for chapter 13 designing and managing services repost
Top 10 learning questions for chapter 13 designing and managing services repostTop 10 learning questions for chapter 13 designing and managing services repost
Top 10 learning questions for chapter 13 designing and managing services repost
 
Designing and Managing Services
Designing and Managing ServicesDesigning and Managing Services
Designing and Managing Services
 
Introduction to Service Marketing
Introduction to Service MarketingIntroduction to Service Marketing
Introduction to Service Marketing
 
Designing and Managing Services
Designing and Managing ServicesDesigning and Managing Services
Designing and Managing Services
 
What are the new services realities ?
What are the new services realities ?What are the new services realities ?
What are the new services realities ?
 
Service marketing
Service marketingService marketing
Service marketing
 

Semelhante a Chapter 13 Designing and Managing Service

11 Marketing Programs and TacticsBlend ImagesSuperstock.docx
11 Marketing Programs and TacticsBlend ImagesSuperstock.docx11 Marketing Programs and TacticsBlend ImagesSuperstock.docx
11 Marketing Programs and TacticsBlend ImagesSuperstock.docxRAJU852744
 
Pharma "beyond the pil" - master class in St.Petersburg
Pharma "beyond the pil" - master class in St.PetersburgPharma "beyond the pil" - master class in St.Petersburg
Pharma "beyond the pil" - master class in St.PetersburgA.R.J. (Rob) Halkes
 
Patient Safety Conf 081216
Patient Safety Conf 081216Patient Safety Conf 081216
Patient Safety Conf 081216June Boulger
 
14th Cairo Marketing Club (Digital World for Pharma) by Dr. Fayza Elshatby & ...
14th Cairo Marketing Club (Digital World for Pharma) by Dr. Fayza Elshatby & ...14th Cairo Marketing Club (Digital World for Pharma) by Dr. Fayza Elshatby & ...
14th Cairo Marketing Club (Digital World for Pharma) by Dr. Fayza Elshatby & ...Mahmoud Bahgat
 
Value Innovation To Pharma - What Changes To Busisness, Zurich 2008
Value Innovation To Pharma - What Changes To Busisness, Zurich 2008Value Innovation To Pharma - What Changes To Busisness, Zurich 2008
Value Innovation To Pharma - What Changes To Busisness, Zurich 2008A.R.J. (Rob) Halkes
 
Fitness to practice in non surgical cosmetic intervention (2)
Fitness to practice in non surgical cosmetic intervention (2)Fitness to practice in non surgical cosmetic intervention (2)
Fitness to practice in non surgical cosmetic intervention (2)Dr. Faramarz Didar
 
PPT OP RESKI DEWI PRATIWI-25 SEP 2023 AT MAHIDOL THAILAND FINAL EDIT.pptx
PPT OP RESKI DEWI PRATIWI-25 SEP 2023 AT MAHIDOL THAILAND FINAL EDIT.pptxPPT OP RESKI DEWI PRATIWI-25 SEP 2023 AT MAHIDOL THAILAND FINAL EDIT.pptx
PPT OP RESKI DEWI PRATIWI-25 SEP 2023 AT MAHIDOL THAILAND FINAL EDIT.pptxAAsmaSaad1
 
Factors affect to relationship marketing for creating customer loyalty in hos...
Factors affect to relationship marketing for creating customer loyalty in hos...Factors affect to relationship marketing for creating customer loyalty in hos...
Factors affect to relationship marketing for creating customer loyalty in hos...ViilosofiStill
 
Epp gabbia filippo 2019
Epp gabbia filippo 2019Epp gabbia filippo 2019
Epp gabbia filippo 2019Filippo Gabbia
 
8 covid 19 finanicial trends
8 covid 19 finanicial trends8 covid 19 finanicial trends
8 covid 19 finanicial trendshariharan n
 
patient-centric-marketing-strategies-for-healthcare-providers (3).pdf
patient-centric-marketing-strategies-for-healthcare-providers (3).pdfpatient-centric-marketing-strategies-for-healthcare-providers (3).pdf
patient-centric-marketing-strategies-for-healthcare-providers (3).pdfPrashantYadav371371
 
Running head COMPETITION, MARKETING MIX & PRICING 1 .docx
Running head COMPETITION, MARKETING MIX & PRICING 1 .docxRunning head COMPETITION, MARKETING MIX & PRICING 1 .docx
Running head COMPETITION, MARKETING MIX & PRICING 1 .docxSUBHI7
 
Services Marketing Notes(PPT)
Services Marketing Notes(PPT) Services Marketing Notes(PPT)
Services Marketing Notes(PPT) Miriam Abraham
 
Best Practices for Increasing Oncology Referrals
Best Practices for Increasing Oncology ReferralsBest Practices for Increasing Oncology Referrals
Best Practices for Increasing Oncology ReferralsAmerisourceBergen
 
Patient Experience - A Complete Guide.pdf
Patient Experience - A Complete Guide.pdfPatient Experience - A Complete Guide.pdf
Patient Experience - A Complete Guide.pdfJohn David
 

Semelhante a Chapter 13 Designing and Managing Service (20)

11 Marketing Programs and TacticsBlend ImagesSuperstock.docx
11 Marketing Programs and TacticsBlend ImagesSuperstock.docx11 Marketing Programs and TacticsBlend ImagesSuperstock.docx
11 Marketing Programs and TacticsBlend ImagesSuperstock.docx
 
Pharma "beyond the pil" - master class in St.Petersburg
Pharma "beyond the pil" - master class in St.PetersburgPharma "beyond the pil" - master class in St.Petersburg
Pharma "beyond the pil" - master class in St.Petersburg
 
Patient Safety Conf 081216
Patient Safety Conf 081216Patient Safety Conf 081216
Patient Safety Conf 081216
 
The Influence of Service Quality and Price on Customer Loyalty through Custom...
The Influence of Service Quality and Price on Customer Loyalty through Custom...The Influence of Service Quality and Price on Customer Loyalty through Custom...
The Influence of Service Quality and Price on Customer Loyalty through Custom...
 
14th Cairo Marketing Club (Digital World for Pharma) by Dr. Fayza Elshatby & ...
14th Cairo Marketing Club (Digital World for Pharma) by Dr. Fayza Elshatby & ...14th Cairo Marketing Club (Digital World for Pharma) by Dr. Fayza Elshatby & ...
14th Cairo Marketing Club (Digital World for Pharma) by Dr. Fayza Elshatby & ...
 
Value Innovation To Pharma - What Changes To Busisness, Zurich 2008
Value Innovation To Pharma - What Changes To Busisness, Zurich 2008Value Innovation To Pharma - What Changes To Busisness, Zurich 2008
Value Innovation To Pharma - What Changes To Busisness, Zurich 2008
 
Hung_up_switching
Hung_up_switchingHung_up_switching
Hung_up_switching
 
EMMY'S & MADDY'S FIRST SERVICE ENCOUNTER
EMMY'S & MADDY'S FIRST SERVICE ENCOUNTEREMMY'S & MADDY'S FIRST SERVICE ENCOUNTER
EMMY'S & MADDY'S FIRST SERVICE ENCOUNTER
 
Fitness to practice in non surgical cosmetic intervention (2)
Fitness to practice in non surgical cosmetic intervention (2)Fitness to practice in non surgical cosmetic intervention (2)
Fitness to practice in non surgical cosmetic intervention (2)
 
PPT OP RESKI DEWI PRATIWI-25 SEP 2023 AT MAHIDOL THAILAND FINAL EDIT.pptx
PPT OP RESKI DEWI PRATIWI-25 SEP 2023 AT MAHIDOL THAILAND FINAL EDIT.pptxPPT OP RESKI DEWI PRATIWI-25 SEP 2023 AT MAHIDOL THAILAND FINAL EDIT.pptx
PPT OP RESKI DEWI PRATIWI-25 SEP 2023 AT MAHIDOL THAILAND FINAL EDIT.pptx
 
Factors affect to relationship marketing for creating customer loyalty in hos...
Factors affect to relationship marketing for creating customer loyalty in hos...Factors affect to relationship marketing for creating customer loyalty in hos...
Factors affect to relationship marketing for creating customer loyalty in hos...
 
Epp gabbia filippo 2019
Epp gabbia filippo 2019Epp gabbia filippo 2019
Epp gabbia filippo 2019
 
8 covid 19 finanicial trends
8 covid 19 finanicial trends8 covid 19 finanicial trends
8 covid 19 finanicial trends
 
patient-centric-marketing-strategies-for-healthcare-providers (3).pdf
patient-centric-marketing-strategies-for-healthcare-providers (3).pdfpatient-centric-marketing-strategies-for-healthcare-providers (3).pdf
patient-centric-marketing-strategies-for-healthcare-providers (3).pdf
 
Running head COMPETITION, MARKETING MIX & PRICING 1 .docx
Running head COMPETITION, MARKETING MIX & PRICING 1 .docxRunning head COMPETITION, MARKETING MIX & PRICING 1 .docx
Running head COMPETITION, MARKETING MIX & PRICING 1 .docx
 
Services Marketing Notes(PPT)
Services Marketing Notes(PPT) Services Marketing Notes(PPT)
Services Marketing Notes(PPT)
 
Best Practices for Increasing Oncology Referrals
Best Practices for Increasing Oncology ReferralsBest Practices for Increasing Oncology Referrals
Best Practices for Increasing Oncology Referrals
 
Enhancing Patient-Centered Care.pptx
Enhancing Patient-Centered Care.pptxEnhancing Patient-Centered Care.pptx
Enhancing Patient-Centered Care.pptx
 
Pharmacy practice research and competitive advantage theory
Pharmacy practice research and competitive advantage theoryPharmacy practice research and competitive advantage theory
Pharmacy practice research and competitive advantage theory
 
Patient Experience - A Complete Guide.pdf
Patient Experience - A Complete Guide.pdfPatient Experience - A Complete Guide.pdf
Patient Experience - A Complete Guide.pdf
 

Último

31 ĐỀ THI THỬ VÀO LỚP 10 - TIẾNG ANH - FORM MỚI 2025 - 40 CÂU HỎI - BÙI VĂN V...
31 ĐỀ THI THỬ VÀO LỚP 10 - TIẾNG ANH - FORM MỚI 2025 - 40 CÂU HỎI - BÙI VĂN V...31 ĐỀ THI THỬ VÀO LỚP 10 - TIẾNG ANH - FORM MỚI 2025 - 40 CÂU HỎI - BÙI VĂN V...
31 ĐỀ THI THỬ VÀO LỚP 10 - TIẾNG ANH - FORM MỚI 2025 - 40 CÂU HỎI - BÙI VĂN V...Nguyen Thanh Tu Collection
 
Grade Three -ELLNA-REVIEWER-ENGLISH.pptx
Grade Three -ELLNA-REVIEWER-ENGLISH.pptxGrade Three -ELLNA-REVIEWER-ENGLISH.pptx
Grade Three -ELLNA-REVIEWER-ENGLISH.pptxkarenfajardo43
 
ClimART Action | eTwinning Project
ClimART Action | eTwinning ProjectClimART Action | eTwinning Project
ClimART Action | eTwinning Projectjordimapav
 
week 1 cookery 8 fourth - quarter .pptx
week 1 cookery 8 fourth - quarter .pptxweek 1 cookery 8 fourth - quarter .pptx
week 1 cookery 8 fourth - quarter .pptxJonalynLegaspi2
 
Measures of Position DECILES for ungrouped data
Measures of Position DECILES for ungrouped dataMeasures of Position DECILES for ungrouped data
Measures of Position DECILES for ungrouped dataBabyAnnMotar
 
Reading and Writing Skills 11 quarter 4 melc 1
Reading and Writing Skills 11 quarter 4 melc 1Reading and Writing Skills 11 quarter 4 melc 1
Reading and Writing Skills 11 quarter 4 melc 1GloryAnnCastre1
 
Transaction Management in Database Management System
Transaction Management in Database Management SystemTransaction Management in Database Management System
Transaction Management in Database Management SystemChristalin Nelson
 
Decoding the Tweet _ Practical Criticism in the Age of Hashtag.pptx
Decoding the Tweet _ Practical Criticism in the Age of Hashtag.pptxDecoding the Tweet _ Practical Criticism in the Age of Hashtag.pptx
Decoding the Tweet _ Practical Criticism in the Age of Hashtag.pptxDhatriParmar
 
Using Grammatical Signals Suitable to Patterns of Idea Development
Using Grammatical Signals Suitable to Patterns of Idea DevelopmentUsing Grammatical Signals Suitable to Patterns of Idea Development
Using Grammatical Signals Suitable to Patterns of Idea Developmentchesterberbo7
 
Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...
Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...
Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...DhatriParmar
 
Blowin' in the Wind of Caste_ Bob Dylan's Song as a Catalyst for Social Justi...
Blowin' in the Wind of Caste_ Bob Dylan's Song as a Catalyst for Social Justi...Blowin' in the Wind of Caste_ Bob Dylan's Song as a Catalyst for Social Justi...
Blowin' in the Wind of Caste_ Bob Dylan's Song as a Catalyst for Social Justi...DhatriParmar
 
Q4-PPT-Music9_Lesson-1-Romantic-Opera.pptx
Q4-PPT-Music9_Lesson-1-Romantic-Opera.pptxQ4-PPT-Music9_Lesson-1-Romantic-Opera.pptx
Q4-PPT-Music9_Lesson-1-Romantic-Opera.pptxlancelewisportillo
 
Grade 9 Quarter 4 Dll Grade 9 Quarter 4 DLL.pdf
Grade 9 Quarter 4 Dll Grade 9 Quarter 4 DLL.pdfGrade 9 Quarter 4 Dll Grade 9 Quarter 4 DLL.pdf
Grade 9 Quarter 4 Dll Grade 9 Quarter 4 DLL.pdfJemuel Francisco
 
Daily Lesson Plan in Mathematics Quarter 4
Daily Lesson Plan in Mathematics Quarter 4Daily Lesson Plan in Mathematics Quarter 4
Daily Lesson Plan in Mathematics Quarter 4JOYLYNSAMANIEGO
 
Congestive Cardiac Failure..presentation
Congestive Cardiac Failure..presentationCongestive Cardiac Failure..presentation
Congestive Cardiac Failure..presentationdeepaannamalai16
 
4.11.24 Mass Incarceration and the New Jim Crow.pptx
4.11.24 Mass Incarceration and the New Jim Crow.pptx4.11.24 Mass Incarceration and the New Jim Crow.pptx
4.11.24 Mass Incarceration and the New Jim Crow.pptxmary850239
 

Último (20)

Faculty Profile prashantha K EEE dept Sri Sairam college of Engineering
Faculty Profile prashantha K EEE dept Sri Sairam college of EngineeringFaculty Profile prashantha K EEE dept Sri Sairam college of Engineering
Faculty Profile prashantha K EEE dept Sri Sairam college of Engineering
 
31 ĐỀ THI THỬ VÀO LỚP 10 - TIẾNG ANH - FORM MỚI 2025 - 40 CÂU HỎI - BÙI VĂN V...
31 ĐỀ THI THỬ VÀO LỚP 10 - TIẾNG ANH - FORM MỚI 2025 - 40 CÂU HỎI - BÙI VĂN V...31 ĐỀ THI THỬ VÀO LỚP 10 - TIẾNG ANH - FORM MỚI 2025 - 40 CÂU HỎI - BÙI VĂN V...
31 ĐỀ THI THỬ VÀO LỚP 10 - TIẾNG ANH - FORM MỚI 2025 - 40 CÂU HỎI - BÙI VĂN V...
 
Grade Three -ELLNA-REVIEWER-ENGLISH.pptx
Grade Three -ELLNA-REVIEWER-ENGLISH.pptxGrade Three -ELLNA-REVIEWER-ENGLISH.pptx
Grade Three -ELLNA-REVIEWER-ENGLISH.pptx
 
ClimART Action | eTwinning Project
ClimART Action | eTwinning ProjectClimART Action | eTwinning Project
ClimART Action | eTwinning Project
 
week 1 cookery 8 fourth - quarter .pptx
week 1 cookery 8 fourth - quarter .pptxweek 1 cookery 8 fourth - quarter .pptx
week 1 cookery 8 fourth - quarter .pptx
 
Paradigm shift in nursing research by RS MEHTA
Paradigm shift in nursing research by RS MEHTAParadigm shift in nursing research by RS MEHTA
Paradigm shift in nursing research by RS MEHTA
 
Measures of Position DECILES for ungrouped data
Measures of Position DECILES for ungrouped dataMeasures of Position DECILES for ungrouped data
Measures of Position DECILES for ungrouped data
 
Reading and Writing Skills 11 quarter 4 melc 1
Reading and Writing Skills 11 quarter 4 melc 1Reading and Writing Skills 11 quarter 4 melc 1
Reading and Writing Skills 11 quarter 4 melc 1
 
Transaction Management in Database Management System
Transaction Management in Database Management SystemTransaction Management in Database Management System
Transaction Management in Database Management System
 
Decoding the Tweet _ Practical Criticism in the Age of Hashtag.pptx
Decoding the Tweet _ Practical Criticism in the Age of Hashtag.pptxDecoding the Tweet _ Practical Criticism in the Age of Hashtag.pptx
Decoding the Tweet _ Practical Criticism in the Age of Hashtag.pptx
 
Mattingly "AI & Prompt Design: Large Language Models"
Mattingly "AI & Prompt Design: Large Language Models"Mattingly "AI & Prompt Design: Large Language Models"
Mattingly "AI & Prompt Design: Large Language Models"
 
Using Grammatical Signals Suitable to Patterns of Idea Development
Using Grammatical Signals Suitable to Patterns of Idea DevelopmentUsing Grammatical Signals Suitable to Patterns of Idea Development
Using Grammatical Signals Suitable to Patterns of Idea Development
 
prashanth updated resume 2024 for Teaching Profession
prashanth updated resume 2024 for Teaching Professionprashanth updated resume 2024 for Teaching Profession
prashanth updated resume 2024 for Teaching Profession
 
Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...
Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...
Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...
 
Blowin' in the Wind of Caste_ Bob Dylan's Song as a Catalyst for Social Justi...
Blowin' in the Wind of Caste_ Bob Dylan's Song as a Catalyst for Social Justi...Blowin' in the Wind of Caste_ Bob Dylan's Song as a Catalyst for Social Justi...
Blowin' in the Wind of Caste_ Bob Dylan's Song as a Catalyst for Social Justi...
 
Q4-PPT-Music9_Lesson-1-Romantic-Opera.pptx
Q4-PPT-Music9_Lesson-1-Romantic-Opera.pptxQ4-PPT-Music9_Lesson-1-Romantic-Opera.pptx
Q4-PPT-Music9_Lesson-1-Romantic-Opera.pptx
 
Grade 9 Quarter 4 Dll Grade 9 Quarter 4 DLL.pdf
Grade 9 Quarter 4 Dll Grade 9 Quarter 4 DLL.pdfGrade 9 Quarter 4 Dll Grade 9 Quarter 4 DLL.pdf
Grade 9 Quarter 4 Dll Grade 9 Quarter 4 DLL.pdf
 
Daily Lesson Plan in Mathematics Quarter 4
Daily Lesson Plan in Mathematics Quarter 4Daily Lesson Plan in Mathematics Quarter 4
Daily Lesson Plan in Mathematics Quarter 4
 
Congestive Cardiac Failure..presentation
Congestive Cardiac Failure..presentationCongestive Cardiac Failure..presentation
Congestive Cardiac Failure..presentation
 
4.11.24 Mass Incarceration and the New Jim Crow.pptx
4.11.24 Mass Incarceration and the New Jim Crow.pptx4.11.24 Mass Incarceration and the New Jim Crow.pptx
4.11.24 Mass Incarceration and the New Jim Crow.pptx
 

Chapter 13 Designing and Managing Service

  • 1. TOP 10 Learning Questions for Chapter 13 Designing and Managing Services Maria Agnes Fulo May 22,2010
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.