3. Information-Seeking Patterns
• „I know what I’m searching for and know how to do
that”
• „I know what I’m searching for but I don’t know
how to do that”
• „I don’t know what I’m searching for”
• „Am I Searching?...”
4. Search-Based Applications
Embedded Search Enterprise Search Search-Based
Applications
Search scope Information managed
within the system
Heterogeneous
information stored in
diverse repositories
Specific content for the
target audience
User Experience Mirrors the look and
feel of the system
“One size fits all” Custom design
Retrieval
Experience
The way the information
is stored determines
how it can be searched
Users type query and
review ranked results,
filter by facets
Tailored input and
output options
Example Search within a CRM
system
Search on Intranet Innovation Portal,
Knowledge Browser, Call
Center, Logistics Portal,
etc.
5. Search-Based Applications
Embedded Search Enterprise Search Search-Based
Applications
Search scope Information managed
within the system
Heterogeneous
information stored in
diverse repositories
Specific content for the
target audience
User Experience Mirrors the look and
feel of the system
“One size fits all” Custom design
Retrieval
Experience
The way the information
is stored determines
how it can be searched
Users type query and
review ranked results,
filter by facets
Tailored input and
output options
Example Search within a CRM
system
Search on Intranet Innovation Portal,
Knowledge Browser, Call
Center, Logistics Portal,
etc.
6. Search-Based Applications
Embedded Search Enterprise Search Search-Based
Applications
Search scope Information managed
within the system
Heterogeneous
information stored in
diverse repositories
Specific content for the
target audience
User Experience Mirrors the look and
feel of the system
“One size fits all” Custom design
Retrieval
Experience
The way the information
is stored determines
how it can be searched
Users type query and
review ranked results,
filter by facets
Tailored input and
output options
Example Search within a CRM
system
Search on Intranet Innovation Portal,
Knowledge Browser, Call
Center, Logistics Portal,
etc.
7. Customizations for Search Based
Applications
Configure Extend Create
User Context
LOB Connectivity
Content Processing
Business language
Federation Sources
UI Look & Feel
Analytics
…..
Relevance Profiles
UI & Web Parts
Result Rollup
Visual Elements
Workflows
…..
Custom Elements
Work Environments
New Innovations
….
12. collaboration KM strategy
Knowledge Center You searched for: collaboration KM strategy > 1996 to 2007 Travel Key Concepts Service Offerings
Sure, send me a draft ppt, ok?
14. Content Crawling
• Bring data in from various places and systems
• Crawling vs. Federation
• Out-of-the-Box Connectors
• Business Connectivity Services
• 3rd party Connectors
Alerts about increased risks in certain real estate holdingsORQuickly identify opportunities: which customers and prospects to communicate with, that to send them, who to ask for help, etc.
Knowledge CenterPreparing meeting with a new prospect:Most information is in PowerPoint and in consultants’ headsSeparate areas to get involvedThousands of engagements and hundreds of experts – what’s the best match for this customer???