Faster! How real-time opportunities and crises are forever changing the roles of agencies.

1. Faster! How Real-time Opportunities & Crises are Forever Changing the Role of Agencies @jaybaer

3. Verification Contemplation Privacy Expectations

5. “If I don’t get the support I need through phone or email, I use Facebook and Twitter to voice my complaint, since a ton of people will see it.The company can’t ignore me then!”

9. Cartographer

11. “Dan is [expletive] devastated about Dawkins signing with Denver . . . Dam Eagles R Retarded!!”

12. Scout

15. Interpreter

16. Interpreter

17. Interpreter

18. Politician

23. Firefighter

24. Listen Acknowledge Fight Fire with Water Launch FAQ

26. “Thinking about getting a dedicated server? Try out @codero. Power outage this morning but handled it great.” -@stevemcstud

27. “@Codero The outage this AM was a rough way to start the week, but the flow of info keeping us informed on progress was impressive” - @decatech

28. Accountant

30. Awareness Sales Loyalty

34. Trainer

36. It’s Not a Threat… It’s an Opportunity

37. Jay Baer Social Media Consultant to Agencies ConvinceandConvert.com NowRevolutionBook.com @jaybaer