Download Travel Booklet - Renault USA

USER’S GUIDE

YOUR NEW CAR
This chapter contains answers to all the
questions you have about your vehicle,
from pick-up to drop-off.

Editorial
Dear client, thank you!
Thank you for choosing Renault Eurodrive for your stay in
Europe.

At Renault, we have always believed that cars should be
suited to everyone’s life style and everyone’s expectations.
This ambition is reflected in our quest for sustainable and
environmentally friendly mobility, for safety and for quality
we want to offer to every customer.

All of our teams are dedicated to your satisfaction. These
travelling instructions contain comprehensive information
on how to use the Renault Eurodrive system. This booklet
is a precious guide to finding the right information and the
right contact. This information is also available online at our
website, www.renault-eurodrive.com.

We wish you a pleasant stay in Europe driving your Renault
or your Dacia and thank you again for choosing Renault
Contents
04 Picking up your car
Eurodrive.
06 Insurance / assistance
08 Contract modifications
10 Returning your car
12 Pick-up and return centers
Sophie PONSAILLE 26 CHECK-LIST
Directeur de Renault Courte Durée

02 03

PICKING UP YOUR CAR PICK-UP PROCEDURE
Please present:
n our passport (or identity card),
y
YOUR ARRIVAL n copy of your Renault Eurodrive contract.
a
Please remember that, in order to pick up your car in the best possible conditions, you must provide your Your spouse, partner or a family member may also pick up the car and drive it, providing they present an
delivery center with your appointment details or your flight number. authorized document with your signature.
If you do not have a flight number, then please contact your delivery center for an appointment at Your partner must, in addition to the authorized document, present a certificate proving partnership or a
least 3 working days before the scheduled delivery date. sworn statement of partnership with your signature.

IMPORTANT You will be presented with several items:
Caution!
n ehicle registration papers,
v These items are to be returned
n European accident report with instructions,
a with your vehicle. You will be
If you change your flight, train or arrival date and time, please contact our pick-up center as quickly billed for any missing items.
as possible so that we can welcome you in the best possible conditions. n n insurance certificate,
a
We will wait for you for 30 minutes after the agreed time and for 1 hour after the actual arrival of n n insurance assistance booklet,
a
your flight. n wo keys (or cards) for the vehicle,
t
Always refer to the information about your pick-up center in the “Pick-up and drop-off centers” n safety kit (fluorescent vest + and warning triangle).
a
chapter on page 12, or the detailed information sheet for your center that you received from your
Eurodrive agent.
IMPORTANT

Drivers must be at least 18 years old and possess a driving license valid for use in the country
concerned.
To find out more
n he regulations, highway codes
T
and procedures in the event of an Fuel information Caution!
ENGINE FUEL NAME AT PUMP The fuel type to be used with your
accident or damage differ from vehicle is marked inside the fuel cap:
one country to another. The vehicle Gasoline Super unleaded Super Sans plomb SP 95 / SP 98 “GO” means diesel, “ES” means
Unleaded / Gasoline gasoline/petrol.
you receive obeys French law. You
Gasolina sin plomo 95
are responsible for your travel in Gasolina sin plomo 98
Europe. Therefore, remember to Diesel (dCi) Diesel Diesel / Gazole / Gas-oil
refer to the specific regulations that
apply in each country.
IMPORTANT

For safety reasons, the cars are delivered with the
fuel necessary to reach the nearest gas station.
Fill up the tank as soon as possible.

04 05

INSURANCE / IN THE EVENT
OF INCIDENTS
EXCLUSIONS
ASSISTANCE OF YOUR CAR What to do in case of breakdown,
n
The Eurodrive contract does not cover, fuel
leaking, mechanical incidents caused by vehicle
misuse, mechanical incidents caused by towing,
acident, fire, vandalism or theft?
snow tires and chains. Neither does it cover fines
PEACE OF MIND Below are a few recommendations: or parking tickets, telephone, restaurant/bar,
- BREAKDOWN 1 + 6 fuel or toll expenses, vehicle servicing costs, or
Your Renault OR YOUR DACIA is protected IMPORTANT - Accide nt 1 + 2 + 4 + 5 expenses that the beneficiary was expected to pay
as part of the planned stay
n n case of breakdown: by the manufacturer warranty.
i - OTHER 1 + 3 + 4 + 5
In the event of damage, you must in the place of the incident (e.g. accommodation).
n n case of accident, theft, attempted theft, fire, vandalism,
i fill out: 1 Call (24/7): ✆ +33 (0)1 49 65 24 04 n
The contract does not cover events resulting from
broken windows, punctures, lost keys or fuel inversion: by the 2
- ither an accident report with a third
e Carefully fill out both sides of the European holders’ participation in sports competitions, bets
deductible-free multi-risk insurance in your Renault Eurodrive
party (check the insurance policy accident report. and matches.
contract.
number of the third party and make 3 Report the incident to the police.
sure he/she signs the document),
4 Fax your European accident report to:
CLAIMS - r a detailed report (with detailed
o  +33 (0)1 76 89 00 47 or call:
n ou must always
y make a declaration for your Eurodrive explanations of the circumstances, ✆ +33 (0)1 76 84 96 96
vehicle (details of the circumstances, police report). Without a including the registration number
5 end the originals to the following address:
S
declaration, the insurance company will not pay any refunds. and the date of the incident).
GSAE Renault Eurodrive immeuble vendôme
The same applies to damages or incidents affecting rental Cases of vandalism or theft must be 12/14, rue du Centre
vehicles provided further to an incident with your temporary reported to the police and the original 93197 Noisy-le-Gd Cedex, France
transit vehicle. report must be sent to GSAE.
6 f the vehicle is left in a Renault or
I
n o not take out any additional insurance from the rental agency.
d The document must always be faxed Dacia garage, always leave the registration
n f an occupant aged over 70 dies, the claimants shall not
i to the following number: documents inside the vehicle. Caution!
benefit from the guarantee protecting transported persons.  +33 (0)1 76 89 00 47. Conditions applying to the payment of costs If the administrative documents are lost or stolen (e.g.
vary according to the time the vehicle is registration documents), you must report the incident to
the local police and contact RCD on +33 (0)1 76 84 96 96.
immobilized: In the event of theft, only the belongings mentioned in the
Your vehicle is covered in 42 European countries n
less than 10 days: hotel expenses or vehicle hire*. police report will be reimbursed, upon presentation of the
original sale invoices.
Andorra, Austria, Belgium, Bosnia Hercegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, n
more than 10 days: hotel expenses, vehicle hire In the event of theft, the cost of obtaining new ID papers
Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, or supply of a new Eurodrive vehicle, depending is not reimbursed. Never leave the registration documents and
Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, on the expiry date of the contract*. the spare keys in a parked vehicle.
Republic of Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, *See general sales conditions on your order form.
Turkey, Vatican.

Useful info Caution! ASSISTANCE FOR YOUR CAR
n ou are no longer insured after the validity date of your
Y Remember Renault Eurodrive insurance and
insurance certificate, neither if you drive in a country not
assistance does not cover Kosovo and the nIn the event of an accident, n your vehicle is replaced,
If n he rental vehicle must be
T
Turkish part of Cyprus. theft, attempted theft or further to an incident , by dropped off with a full tank in
mentioned in the list above.
breakdown, customers must another rental vehicle supplied by a center operated by the rental
n ll persons
A that meet the conditions of eligibility of the call the following number: a conventional rental operator, you operator in question, and not in
special «TT» status, can drive a «TT» vehicle. In this +33 (0)1 49 65 24 04 (24-7). will be required to submit a bank a Eurodrive drop-off center.
case, the assistance conditions only apply if the holder Technical and material assistance card print. Never take out any
of the registration document is present in the vehicle. will be provided additional insurance.
as quickly as possible.
06 07

CONTRACT MODIFICATIONS
Extending your CONTRACT? CHANGING YOUR CONTRACT? IMPORTANT

You may extend the length of your contract following the delivery of your vehicle, within the limits of the You have 25 calendars to change or cancel your Renault The following changes to your
expiration date of the vehicle’s registration certificate. To do so, contact Renault Eurodrive Monday to Eurodrive contract. contract will be charged 300€
Friday from 9 am to 4 pm, excluding public holidays: if requested in the 24 days before
pick-up date for:
n In France: ✆ 01 76 84 99 00  01 76 89 07 93
- vehicle change
n From outside France: ✆ +33 1 76 84 99 00  +33 1 76 89 07 93
- pick-up location change
You will be asked to supply the following information:
- name/contract holder change
n the registration number of your vehicle or the number of your Renault Eurodrive contract,
-cancel order
n the number and expiry date of your credit card (the only authorized payment means),
n the date you want to extend the contract to,
n an address, an e-mail address or fax number so we can send you a new insurance certificate.

Caution!
Caution!
If you haven’t extended your contract with Renault Eurodrive, use of the vehicle becomes illegal after the date of the original contract.
Conditions may vary from one country to another. Please contact your
In addition, the customer and their passengers are no longer insured. The driver alone will be liable for damages caused to third
Eurodrive agent for more details.
parties.

EXTENSION COSTS IN 2012 IMPORTANT
Renault models PRICE PER DAY
Extension fees must be paid by
MODUS / WIND 20 euros
credit card.
CLIO HATCHBACK AND ESTATE / GRAND MODUS /
KANGOO / GRAND KANGOO /
MÉGANE BERLINE AND COUPÉ / MÉGANE ESTATE 25 euros
SCÉNIC / GRAND SCÉNIC / LAGUNA HATCHBACK /
LAGUNA ESTATE / LAGUNA COUPÉ 30 euros
MÉGANE COUPE CABRIOLET /
LATITUDE / ESPACE / GRAND ESPACE /
TRAFIC LONG 35 euros

DACIA models PRICE PER DAY
SANDERO 15 euros
LOGAN MCV / DUSTER 20 euros

08
04 09

RETURNING YOUR CAR
DROP-OFF PROCEDURES IMPORTANT ITEMS TO BE RETURNED IMPORTANT

Customers are required to call their return center three Always refer to the “Pick-up and n the vehicle, You will be billed for any missing
business days before the scheduled drop-off date. All the drop-off centers” chapter (pages 12 items on return (documents
n
both of the vehicle’s keys or cards,
information you need will be supplied during this call. You will to 24) for contact details and more mentioned above, vehicle equipment).
n registration documents,
the
be expected no later than 30 minutes after the arranged time. information about each center. You will be charged fees for not
n warranty booklet and the user manual,
the returning the vehicle to a Renault
n safety kit (reflective jackets and red triangle),
the Eurodrive.
If you need to change the drop-off time: Let your
return center know as soon as possible about any change n duly completed European accident report, if you have
the
in drop-off times, so that your local correspondent had an accident,
can welcome you in the best possible conditions. n SD card of the GPS,
the
n infrared audio headsets,
the
If you need to change the drop-off location: To return n remote controls
the
your car to a different center from pick-up, contact
the center of your choice no later than three business
days before return date (see details of the centers
on pages 14 to 24). You will be billed for return fees Caution!
outside France not settled when making your order. If you return the vehicle late (after the date mentioned on your contract),
an extension fee will be charged (see page 8). Renault Eurodrive accepts no
responsibility for personal belongings left behind in the vehicle.
If you need to return your vehicle early: you may
benefit from a reimbursement for days not used,
subject to a deductible of 7 days. You will be billed for
a minimum 21 days. Please contact your agent.

10
04 11

PICK-UP AND
RETURN CENTERS
This chapter contains a list of our pick-up and drop-off centers
in France and Europe, plus their contact details that you will
need to make an appointment before picking up or dropping
off your vehicle.

12
04 13

Caution! AVIGNON BARCELONA BIARRITZ – ANGLET
- or pick-ups: if you do not send a flight number, then you must make an appointment with your center no later than 3 working days
F
before the agreed pick-up date*.
- or drop-offs: you must make an appointment with your center no later than 3 working days before the agreed drop-off date*.
F
- You will wait up to 30 minutes maximum beyond the agreed time and one hour after flight arrival statement. RENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / M.D.S.
*Detailed information about the opening hours of the switchboard at your pick up or drop off location is available in the appropriate location sheet. AVIA gas station Polígon Mas Blau II ZAC de Parme
16, boulevard St-Michel Carrer De L’Alt Camp nº 9 Allée de Galin
84000 Avignon 08830 Sant Boi De Llobregat 64600 Anglet

Switchboard hours:
IN FRANCE IN EUROPE All the telephone AMSTERDAM – SCHIPHOL Switchboard hours: Switchboard hours:
Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 5:00 pm,
numbers can be found
P15 AVIGNON P14 AMSTERDAM except on public holidays. except on public holidays. except on public holidays.
on the detachable tab on +33 (0)4 26 07 74 54 +34 93 184 56 71 +33 (0)5 24 62 06 62
P15 BIARRITZ P15 BARCELONA mds.avignon@mdsparc.com
page 26. mds.barcelone@mdsparc.com mds.biarritz@mdsparc.com
P16 BORDEAUX P16 BRUSSELS
RENAULT EURODRIVE / M.D.S.
P16 BREST P17 FRANKFURT Crowne Plaza Hotel
P17 CALAIS P17 GENEVA Planeetbaan 2, Hoofddorp
Amsterdam 2132 HZ Netherlands
P18 LYON P18 LISBON PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE
P19 MARSEILLE P18 LONDON Daily. Daily. Daily.
When your train or flight arrives, Once you have arrived and collected your When your train or flight arrives,
P20 MONTPELLIER P19 MADRID Switchboard hours:
as specified in your booking, call our luggage, use a public phone to contact as specified in your booking, call our
Monday to Friday, from 9:00 am to 5:00 pm,
P20 NANTES P19 MILAN representative on +33 (0)4 26 07 74 54 M.D.S. / Barcelona on the freephone representative on +33 (0)5 24 62 06 62
except on public holidays. +31 (0)20
P21 NICE P20 MUNICH or 0800 73 69 54, from the station or number 800 300 389. You will be or 0805 62 01 05 from the airport,
890 38 46
airport, using a landline (free phone number collected by a minibus and taken to the using a landline (free phone number
P21 PARIS centre P22 PORTO mds.amsterdam@mdsparc.com
accessible from most public telephones). M.D.S. / Barcelona reception center 1 km accessible from most public telephones).
P21 PARIS ORLY P22 ROME A free minibus service will take you away to pick up your vehicle. A free minibus service will take you
P22 PARIS-ROISSY-CDG P23 ANTIAGO DE
S to the reception centre 10 km from the The minibus will pick you up from car to the reception centre, 0.5 km from
airport. park G Microbusos Hotel. the airport.
P23 SAINT-LOUIS/ COMPOSTELA PICK-UP SERVICE If you change flights or the time of your
MULHOUSE-Basel P24 VIGO Daily. RETURN SERVICE appointment, then you must inform the RETURN SERVICE
P23 STRASBOURG P24 ZURICH When your train or flight arrives, Daily, from 7:00 am to 9:00 pm. site agent to make sure that someone is Daily.
as specified in your booking, Return address: as above. present to receive you. Return address: as above.
P24 TOULOUSE call our representative on A free minibus service will take you A free minibus service will take you
NETHERLANDS
+31 (0)20 890 38 46. to the TGV train station or airport. RETURN SERVICE to the airport.
A free minibus service will take you to the Daily.
UNITED-KINGDOM
Amsterdam reception centre, 3 km away. Getting to the centre Information, procedures and formalities Getting to the centre
London BELGIUM
GERMANY The reception centre is 400 m from will be provided over the phone when you By car: on the roundabout coming
RETURN SERVICE the Avignon Ville station (inside the Avia make your appointment on 93 184 56 71 into the airport, follow the “parking
Calais Brussels Frankfurt Daily. gas station). from Spain, or +34 93 184 56 71 from couvert” sign.
Return address: as above. outside Spain.
Strasbourg A free minibus service will take you
Paris
Brest to your departure terminal.
Saint-Louis Munich
Zurich
FRANCE
Switzerland
Nantes
Geneva
Bordeaux Lyon
Toulouse Milan
Avignon
ITALY
Santiago de
Biarritz Montpellier
Compostela Marseille Nice
Vigo
Rome
Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 06/01 Public holidays: 01/01 - 09/04
Barcelona
- 30/04 - 28/05 - 25/12 - 26/12 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 06/04 - 09/04 - 01/05 - 15/08 - 11/09 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07
Porto
Madrid - 15/08 - 01/11 - 11/11 - 25/12 - 12/10 - 01/11 - 06/12 - 08/12 - 25/12 - 15/08 - 01/11 - 11/11 - 25/12
PORTUGAL
- 26/12
SPAIN
Lisbon

14
04 15

BORDEAUX – MÉRIGNAC BREST – GUIPAVAS BRUSSELS – ZAVENTEM CALAIS PORT FRANKFURT – MÖRFELDEN GENEVA – COINTRIN
TERMINAL CAR FERRY

RENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / EUROPCAR RENAULT EURODRIVE / WALON France RENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / M.D.S.
Desk Hall A – Arrivals floor Airport – P3 car park Brussels Airport Desk – “Loueurs” (Rentals) Holiday Inn Express Première Classe Hotel
Desk – Arrivals hall Langener Str. 200 Parc des Anneaux de Magny
64546 Mörfelden Route du Nant
01280 Prévessin-Moens
Switchboard hours:
Switchboard hours: Switchboard hours: Switchboard hours: Monday to Friday, Switchboard hours: Switchboard hours: Switchboard hours:
Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 5:00 pm, from 6:30 am to 11:00 pm. Saturdays, from Monday to Friday, from 8:00 am to 6:00 pm, Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 5:00 pm,
except on public holidays. except on public holidays. 7:00 am to 9:00 pm. Sundays and public except on public holidays. except on public holidays. except on public holidays.
+33 (0)6 74 78 65 08 +33 (0)6 63 05 88 79 holidays, from 8:00 am to 11:00 pm. +33 (0)6 07 32 15 43 +49 (0)69 257 385 652 +33 (0)6 84 97 25 47
mds.bordeaux@mdsparc.com mds.brest@mdsparc.com
+32 (0)2 721 05 92 (Standard Général) mds.francfort@mdsparc.com mds.geneve@mdsparc.com
ou +32 (0)2 800 09 73
ou +32 (0)2 800 09 74

PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE
Daily. Daily. Daily. Monday to Friday, from 6:30 am Daily. Weekends and public holidays Daily. Daily.
When your flight arrives, as specified When your flight arrives, as specified to 11:00 pm. Saturdays from 7:00 am by appointment. When your flight arrives, as specified Vehicles can be picked up on the French
in your booking, go to the Renault in your booking, call our representative on to 9:00 pm. Sundays and public On your arrival, use the courtesy phone in your booking, call our representative side only. Take the exit marked “Secteur
Eurodrive desk (Hall A on the Arrivals +33 (0)6 63 05 88 79 or 0800 73 69 92 holidays, from 8:00 am to 11:00 pm. on the Renault Eurodrive/Walon France on +49 (0)69 257 385 652 or France”.
floor). from the airport, using a landline (free When your flight arrives, as specified desk to contact our representative. 0800 664 56 17 from the airport, When your flight arrives, as specified in
phone number accessible from most in your booking, go to the Europcar Remember the time difference (France using a landline (free phone number your booking, call our representative on
RETURN SERVICE public telephones). desk (Arrivals hall). is one hour ahead of the UK). accessible from most public telephones). +33 (0)6 84 97 25 47 or 0800 73 69 81
Daily. A free minibus service will take you to the A minibus from the Holiday Inn Express using a landline (free phone number
Return address: airport, Parc des reception centre, 0.6 km from the airport. RETURN SERVICE RETURN SERVICE Hotel will take you to the reception centre, accessible from most public telephones).
loueurs – Allée N1 –“TT Service”. Daily. Monday to Friday, from 7:00 Calais Port – East Terminal Car Ferry. 10 km away. A free minibus will take you to the
Meet up in the car park. RETURN SERVICE am to 9:00 pm. Saturdays, from 8:00 All pertinent information will be given reception centre, 4 km away.
Daily. am to midday. Sundays and public to you over the telephone. RETURN SERVICE
Return address: airport, P3 car park. holidays, from 8:00 am to 9:00 pm. Daily. RETURN SERVICE
A free minibus service will take you Return address: reception desk in Getting to the centre Return address: as above. Daily.
to your departure terminal. the Car Rental Park. By train: TGV Fretun then 15 km by taxi A free minibus will take you to your Return address: as above.
You will be expected no later than On arriving at the airport, keep left and (only possibility). departure terminal. A free minibus will take you to your
30 minutes after the arranged time. follow the signs to Car Rental Return departure terminal.
(first left after the bridge). Park the car Caution : no pick-ups, drop-offs or transfers
in a space marked Europcar.. are available at Frankfurt-Hahn airport.

Getting to the centre
By bus: No. 12 from Brussels, Rue Ducale.
By train: Airport City Express depuis Bruxelles
Gare Centrale.

Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 08/04 Public holidays: 01/01 - 09/04 Public holidays: 01/01 - 06/01 Public holidays: 01/01 - 01/04
- 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 09/04 - 01/05 - 17/05 - 27/05 - 28/05 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 06/04 - 09/04 - 01/05 - 17/05 - 28/05 - 01/05 - 08/05 - 09/05 - 20/05 - 14/07
- 15/08 - 01/11 - 11/11 - 25/12 - 15/08 - 01/11 - 11/11 - 25/12 - 21/07 - 15/08 - 01/11 - 11/11 - 25/12 - 15/08 - 01/11 - 11/11 - 25/12 - 07/06 - 15/08 - 03/10 - 18/11 - 25/12 - 15/08 - 01/11 - 25/12
- 26/12

16
04 17

LISBON LONDON – HEATHROW LYON – SAINT-EXUPÉRY MADRID – BARAJAS MARSEILLE – PROVENCE MILAN – LINATE –
MALPENSA – CENTRE-VILLE

RENAULT EURODRIVE / PORTO PARIS LDA RENAULT EURODRIVE / M.D.S. /RENTALCAR RENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / AUTO TURISTICA RENAULT EURODRIVE / TRANSCAUSSE RENAULT EURODRIVE / M.D.S.
Lisbon Airport UK 18, av. du Maréchal Juin IBERICA (A.T.I.) Marseille airport (reception located near Milan Linate airport
Rua C, edificio 125, piso 1, sala 2 (in front of Heathrow Airport London 69720 Saint-Laurent-de-Mure Madrid Barajas Airport the Sofitel and Ibis hotels) Milan Malpensa airport
the Arrivals hall, opposite the petrol station) Sipson Road – Unit 6 Sovereign Court Ingeniero Torres Quevedo, 6 City center: Via C. Mezzofanti, 12
UB7 OJE Heathrow 28022 Madrid 20133 Milan

Switchboard hours: Switchboard hours: Switchboard hours: Switchboard hours: Switchboard hours: Switchboard hours:
Monday to Friday, from 9:00 am to Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 6:00 pm, Monday to Friday, from 8:00 am to midday and Monday to Friday, from 9:00 am to 5:00 pm,
midday and from 2:00 pm to 5:00 pm. except on public holidays. except on public holidays. except on public holidays. from 1:00 pm to 6:00 pm. Saturdays, from except on public holidays.
Except on public holidays. +44 (0)20 881 996 91 +33 (0)4 72 48 42 02
+34 91 329 29 11 8:00 am to midday. Except on public holidays. +39 0240 708 236
+351 21 846 27 97 mds.londres@mdsparc.com mds.lyon@mdsparc.com ou +34 91 329 27 10 +33 (0)4 42 14 31 49 mds.milan@mdsparc.com
g.raillon@transcausse.com

CAUTION PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE
Customs regulations are changing in Daily. Daily. Daily. From 6:00 am to 8:00 pm, except on Daily, from 5:00 am to midnight. AIRPORTS: Daily.
Portugal. Consequently, the conditions of When your flight arrives, as specified When the agreed flight or train arrives January 1 and 6, and December 25, 26 and Follow the indications “Renault Eurodrive”. When your flight arrives, call our
delivery and return are subject to change in your booking, call our representative at St-Exupéry, call our representative 31. Delivery center will be open only from When your flight arrives, as specified in representative on +39 0240 708 236
at any time on +44 (0)20 881 996 91 or on +33 (0)4 72 48 42 02 or 9:00 am to 1 :00 pm on January 1, April 20, your booking, call our representative on or 800 969 255 from the airport,
0800 376 98 67 from the airport, 0800 73 69 67 from the station or December 5, 7, 23 and 30. the Transcausse courtesy phone; Hall 1 using a landline (free phone number
PICK-UP SERVICE using a landline (free phone number airport, using a landline (free phone When your flight arrives, as specified in your (International Arrivals), Halls 3/4 (Domestic accessible from most public
Your Eurodrive agent will inform you of the accessible from most public telephones). number accessible from most public booking, call our representative on Arrivals), facing the information desk. telephones).
delivery conditions when you place your order. A free minibus will take you to telephones). +34 91 329 29 11 / +34 91 329 27 10 or The representative will accompany you on CITY CENTER: Daily.
the reception centre, 3 km away. A free minibus service will take you 900 712 137 from the airport, using a landline the free shuttle to the reception centre,
RETURN SERVICE to the reception centre, 4 km away. (free phone number accessible from most 900 m away. RETURN SERVICE
You will receive the information, procedures RETURN SERVICE public telephones). AIRPORTS: Daily.
and formalities by telephone on Daily. RETURN SERVICE A free shuttle will take you to the reception RETURN SERVICE The meeting point in terminal 1 and all
+351 21 846 27 97, when you make your Return address: as above. Daily. centre, 5 km away. Daily, from 5:00 am to 10:00 pm pertinent information will be given to you when
appointment, which must take place three A free minibus will take you to your Return address: as above. Follow the “Renault Eurodrive” signs. you phone to make an appointment.
working days before the scheduled return date. departure terminal. A free minibus service will take you RETURN SERVICE A free shuttle will take you to your CITY CENTER: Daily.
to your departure terminal. Daily. From 6:00 am to 8:00 pm, except departure terminal. All pertinent information will be given
Getting to the centre Getting to the centre on January 1 and 6, and December 25, 26 to you when you phone to make an
By car from Rossio: Avenida da M.D.S. / RENTALCAR UK centre, 50 m Getting to the centre and 31. Getting to the centre appointment.
República, 2ª circular. from the Texaco gas station. The M.D.S. centre is near the post office Delivery center will be open only from By bus (shuttle): From Saint-Charles
By bus from Cais do Sodré : Bus 44. “La Poste”. 9:00 am to 1:00 pm on January 1, April 20, station in Marseille or the Aix-en-Provence
By bus from Rossio : Aero Bus, bus nº 44, December 5, 7, 23 and 30. TGV station.
bus nº 45. Return address: as above.
A free shuttle will take you to the airport.

- 06/04 - 08/04 - 25/04 - 01/05 - 07/06 - 17/03 - 09/04 - 07/05 - 28/05 - 06/08 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 19/03 - 05/04 - 06/04 - 01/05 - 02/05 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 25/04 - 01/05 - 02/06 - 15/08 - 01/11
- 10/06 - 13/06 - 15/08 - 05/10 - 01/11 - 27/08 - 25/12 - 26/12 - 15/08 - 01/11 - 11/11 - 25/12 - 11/05 - 07/06 - 15/08 - 12/10 - 01/11 - 15/08 - 01/11 - 11/11 - 25/12 - 08/12 - 25/12 - 26/12
- 08/12 - 25/12 - 09/11 - 06/12 - 08/12 - 25/12 - 26/12

18
04 19

MONTPELLIER MUNICH – F.J. STRAUSS NANTES NICE – CÔTE D’AZUR PARIS Centre PARIS – ORLY
MÉDITERRANÉE

RENAULT EURODRIVE / AUTORAPIDO RENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / UCAR RENAULT EURODRIVE / TT CAR TRANSIT RENAULT EURODRIVE / TT CAR TRANSIT RENAULT EURODRIVE / TT CAR TRANSIT
Reception located directly in the rental Munich Airport Zone Atout Sud Zone aéroportuaire 2, av. de la Porte de Saint-Cloud Orlytech - Reception outside the terminal,
car compound Ismaninger Str. 98 24, rue de l’Abbé Grégoire 61, route de Grenoble Parking Porte de Saint-Cloud in the “Base arrière Loueurs” (Rentals) area
85399 Hallbergmoos 44400 Rezé 06100 Nice 75016 Paris

Monday to Friday, from 8:00 am to Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 8:00 am to Monday to Friday, from 8:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 6:00 pm, Monday to Friday, from 7:00 am to 6:00 pm.
midday and from 2:00 pm to 6:00 pm. except on public holidays. midday and from 2:00 pm to 6:00 pm. except on public holidays. except on public holidays. Saturdays, from 7:00 am to 1:00 pm.
Except on public holidays. +49 (0)69 33 29 62 46 Except on public holidays. +33 (0)4 92 29 13 83 +33 (0)1 40 71 72 40 Except on public holidays.
+33 (0)6 08 02 26 11 mds.munich@mdsparc.com +33 (0)2 40 75 73 51 infonice@ttroissy.net infoparis@ttroissy.net +33 (0)1 49 75 13 50
ou +33 (0)6 81 08 81 14 infoorly@ttroissy.net

PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE
Daily, from 8:00 am to 10:45 pm. Daily. Daily, from 6:00 am to 10:00 pm. Daily, from 6:30 am to midnight. Monday to Friday, from 9:00 am to Daily, from 6:30 am to midnight.
When the agreed flight arrives, go to the When your flight arrives, as specified in your When your flight arrives, as specified When your flight arrives, call our 6:00 pm, except on public holidays. When your flight arrives, as specified in
AUTORAPIDO counter in the rental car booking, call our representative on in your booking, our representative will representative on +33 (0)4 92 29 13 83 Any time during opening hours. your booking, call our representative on
compound. +49 (0)69 33 29 62 46 or 0800 589 15 wait for you in Hall 1 next to the reception or 0800 803 583 from the airport, +33 (0)1 49 75 13 50 or 0800 101 261
76 from the airport, using a landline (free desk (“Accueil”). using a landline (free phone number RETURN SERVICE from the airport, using a landline (free
RETURN SERVICE phone number accessible from most public When your train arrives, our accessible from most public telephones). Monday to Friday, from 9:00 am to phone number accessible from most
Daily, from 5:30 am to 8:00 pm. telephones). representative will wait for you in the A free shuttle will take you to the 6:00 pm, except on public holidays. public telephones).
Drop-off address: Montpellier Méditerranée A free minibus will take you to the reception hall of the South entrance reception centre, 1.8 km from the airport. Any time during opening hours.
airport. Follow the Rental Cars signs. Drive into reception centre, 5 km away. (“Accès Sud”). CAUTION : Please note that walk in customer
the rental car compound through the automatic A free shuttle will take you to the CAUTION : Please note that walk in customer Getting to the centre deliveries can be arranged daily between
barrier and use one of the Autorapido places. RETURN SERVICE reception centre 7 km from the airport. deliveries can be arranged daily between By underground train: Station: Porte 6:30 am and 8:00 pm.
Then go to the counter located in the Daily. In the event of a problem, please contact 6:30 am and 8:00 pm. de Saint-Cloud (line No. 9). Walk 200m
compound. Return address: as above. our representative on the free phone to the car park “Parking de la Porte de
A free shuttle will take you to your number: 0800 800 646 (accessible RETURN SERVICE Saint-Cloud”. RETURN SERVICE
Getting to the centre departure terminal. from the airport and from Nantes using Daily, from 6:00 am to 9:00 pm. Daily, from 6:30 am to 8:00 pm.
By bus: from Montpellier, take the a landline). A free shuttle will take you to your Return address: office above (if possible,
tramway towards the Odysseum as far as departure terminal. unload your luggage first in the Departures
“Place de l’Europe”. Then take a shuttle RETURN SERVICE area).
to the airport. Daily, from 6:00 am to 8:00 pm. CAUTION: On Sundays, the gate is closed so A free shuttle will take you to your departure
Return address: as above. you will need to use the TT Car entry terminal.
A free shuttle will take you to the airport phone.
or station. Getting to the centre
By car: On leaving the terminal, follow
Getting to the centre the signs for Paris for 1 km. Exit when
By bus: From Nantes, bus No. 36. you see the sign “Orlytech – Orly-Ville”.
Bus stop “Seil”. Keep right and follow the arrows “
véhicules TT” to the TT Car Transit car
park.

- 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 22/04 - 25/04 - 01/05 - 02/06 - 13/06 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 01/05 - 08/05 - 17/05 - 28/05 - 14/07
- 15/08 - 01/11 - 11/11 - 25/12 - 23/06 - 08/08 - 15/08 - 03/10 - 01/11 - 15/08 - 01/11 - 11/11 - 25/12 - 15/08 - 01/11 - 11/11 - 25/12 - 15/08 - 01/11 - 11/11 - 25/12 - 15/08 - 01/11 - 11/11 - 25/12
- 13/11 - 25/12 - 26/12

20
04 21

PARIS – roissy PORTO – SA CARNEIRO ROME – FIUMICINO SANTIAGO DE SAINT-LOUIS – STRASBOURG – ENTZHEIM
CHARLES DE GAULLE COMPOSTELA BÂLE-MULHOUSE

RENAULT EURODRIVE / TT CAR TRANSIT RENAULT EURODRIVE / PORTO PARIS LDA RENAULT EURODRIVE / M.D.S. RENAULT EURODRIVE / M.CAEIRO S.A. RENAULT EURODRIVE / S.A. GARAGE BADER RENAULT EURODRIVE / M.D.S.
Aéroport Roissy-Charles de Gaulle Francisco Sa Carneiro Airport ROMADRIVE Poligono del Tambre Garage Bader TOTAL gas station
Terminal 3 Via delle Pinne, 74 Via Isaac Peral 12-18 81, av. du Général de Gaulle 4, route de Schirmeck
00054 Fiumicino 15890 Santiago de Compostela 68300 Saint-Louis 67120 Duppigheim
Parking blu

Daily, from 6:00 am to 06:00 pm. Monday to Friday, from 9:00 am to midday Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 9:00 am to 1:00 pm Monday to Friday, from 8:00 am to Monday to Friday, from 9:00 am to 5:00 pm,
+33 (0)1 48 62 37 53 and from 2:00 pm to 5:00 pm. except on public holidays. and from 3:00 pm to 7:00 pm. 11:30 am and from 2:00 pm to 5:30 pm. except on public holidays.
infocdg@ttroissy.net Except on public holidays. +39 0 665 001 456 Except on public holidays. Except on public holidays. +33 (0)3 88 49 11 07
+351 22 996 64 27 mds.rome@mdsparc.com
+34 981 58 64 44 +33 (0)3 89 89 70 00 mds.strasbourg@mdsparc.com
+34 608 98 17 49 (saturday)

PICK-UP SERVICE CAUTION PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE
Daily, from 6:00 am to midnight. Customs regulations are changing in Daily. Monday to Friday, from 8:00 am Monday to Friday, from 8:00 am Daily.
When your flight arrives, as specified in Portugal. Consequently, the conditions of When your flight arrives, as specified to 8:00 pm. Saturdays, from 10:00 am to to 11:30 am and from 2:00 pm When your flight arrives, as specified
your booking, call our representative on delivery and return are subject to change in your booking, call our representative 1:00 pm and from 3:30 pm to 7:00 pm. to 5:30 pm. Except on public holidays. in your booking, call our representative
+33 (0)1 48 62 37 53 or 0800 800 775 at any time. on +39 0699 268 392, or 800 969 277 Except on public holidays. When your flight arrives, as specified on +33 (0)3 88 49 11 07 or 0800 73
from the airport, using a landline (free from the airport, using a landline (free When your flight arrives, as specified in your booking, go to the Autopole 69 98 from the airport, using a landline
phone number accessible from most PICK-UP SERVICE phone number accessible from most in your booking, call our representative. desk (France exit, next to the Avis desk). (free phone number accessible from most
public telephones). Your Eurodrive agent will inform you of the public telephones). A free shuttle will take you to the Use the courtesy telephone to contact our public telephones).
A free shuttle will pick you up. delivery conditions when you place your A free minibus will take you to the reception centre, 15 km away. representative. A free minibus will take you to the
order. reception centre, 6 km away. Pick-up address: Monday to Friday: In the city, from Garage Bader at the reception centre, 7 km away.
CAUTION : pick-ups from 5:00 am only as above. Saturdays: M. Caeiro, S.A. address above. Any time during opening
for scheduled flights arriving between RETURN SERVICE RETURN SERVICE Centro de Rosalia Castro No. 158 – hours. RETURN SERVICE
4:00 am and 5:00 am. You will receive the information, procedures Daily. Santiago de Compostela. Daily.
Pick-up by appointment between and formalities by telephone on +351 22 996 Return address: as above. RETURN SERVICE Return address: as above.
6:00 am and 8:00 pm. 64 27, when you make your appointment, A free minibus will take you to your CAUTION : A l’arrivée les clients doivent Monday to Friday, from 8:00 am A free minibus will take you to your
which must take place three working days departure terminal. impérativement appeler le centre afin d’éviter to 11:30 am and 2:00 pm to 5:30 pm. departure terminal.
RETURN SERVICE before the scheduled return date. toute attente à l’aéroport. Except on public holidays.
Daily, from 6:00 am to 10:00 pm. Getting to the centre Garage Bader in the city centre:
A free shuttle will take you to your Getting to the centre By car: direction Roma Fiumicino airport. RETURN SERVICE address above. A free shuttle will take you to
departure terminal. By car from Porto: A28 then A41. Follow OSTIA FIUMICINO then FIUMICINO Monday to Friday, from 8:00 am your departure terminal.
By bus from Avenida dos Aliados: Nord. Follow the signs to the Parking Blu. to 8:00 pm. Saturdays, from 10:00 am
Getting to the centre Aerobus. to 1:00 pm and from 3:30 pm
By bus: Air France bus from Paris Porte By subway: Purple line - E to 7:00 pm. Except on public holidays.
Maillot and Roissybus from Place de Monday to Friday: above.
l’Opéra. Saturdays: M. Caeiro, S.A. Centro
By train: RER line B from Châtelet les de Rosalia Castro No. 158 –
Halles to the station Aéroport CDG1 then Santiago de Compostela.
a shuttle service. A free shuttle service will take you
to the airport.

- 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 06/04 - 08/04 - 25/04 - 01/05 - 07/06 - 25/04 - 01/05 - 02/06 - 15/08 - 01/11 - 05/04 - 06/04 - 01/05 - 17/05 - 25/07 - 09/04 - 01/05 - 08/05 - 17/05 - 28/05 - 09/04 - 01/05 - 08/05 - 17/05 - 28/05
- 15/08 - 01/11 - 11/11 - 25/12 - 10/06 - 24/06 - 15/08 - 05/10 - 01/11 - 08/12 - 25/12 - 26/12 - 15/08 - 16/08 - 12/10 - 01/11 - 06/12 - 14/07 - 15/08 - 01/11 - 11/11 - 25/12 - 14/07 - 15/08 - 01/11 - 11/11 - 25/12
- 08/12 - 25/12 - 08/12 - 25/12 - 26/12 - 26/12

22
04 23

TOULOUSE – BLAGNAC VIGO ZURICH – KLOTEN

Allée Saint Exupéry
31700 Blagnac
RENAULT EURODRIVE / TALLERES RODOSA
S.L.
Avenida de Madrid, 135
Zurich Kloten airport
CHECKLIST
36214 Vigo, Pontevedra
Before you leave for Europe:
Switchboard hours: Switchboard hours: Switchboard hours:
Monday to Friday, from 9:00 am to 5:00 pm, Monday to Friday, from 8:30 am to 1:30 pm Monday to Friday, from 9:00 am to 5:00 pm,
except on public holidays. and from 3:30 pm to 6:30 pm. except on public holidays. nform your delivery centre of the theft number.
I
+33 (0)5 40 80 43 12 Except on public holidays. +41 (0)43 500 42 04
mds.toulouse@mdsparc.com +34 98 625 10 88 mds.zurich@mdsparc.com f you do not have a theft number, make an appointment with your
I
delivery center (at least three working days before the end date on your
order form).
PICK-UP SERVICE PICK-UP SERVICE PICK-UP SERVICE
Daily. Monday to Friday, from 8:30 am Daily.
heck your flight times with your airline and inform your delivery centre
C
When your flight arrives, as specified in to 1:30 pm and from 3:30 pm When your flight arrives, as specified in of any changes.
your booking, call our representative on to 6:30 pm. Except on public holidays. your booking, call our representative on
+33 (0)5 40 80 43 12 or 0800 73 69 88 Any time during opening hours. +41 (0)43 500 42 04 or 0800 700 201 C
arefully read the “User’s Guide” in your travel booklet (pp. 3-11), which
from the airport, using a landline (free from the airport, using a landline (free
phone number accessible from most RETURN SERVICE phone number accessible from most provides all the necessary information, from pick-up through to drop-
public telephones). Monday to Friday, from 8:30 am
A free minibus will take you to the reception to 1:30 pm and from 3:30 pm
public telephones).
A free minibus service will pick you up.
off.
centre, 1.6 km from the airport. to 6:30 pm. Except on public holidays.
Any time during opening hours. RETURN SERVICE ring your order form
B
RETURN SERVICE Daily.
Daily. Return address: as above. ring your travel booklet.
B
Return address: as above. A free minibus service will take you
A free minibus will take you to your to the airport. ring authorization document where applicable (see p. 5).
B
departure terminal.

When you drop off your vehicle:
Make sure you have not left any personal belongings in the vehicle.
Return:
both of the vehicle’s keys or cards,
the registration documents,
the warranty booklet and the user manual,
the safety kit (reflective jackets and red triangle),
Public holidays: 01/01 - 09/04 Public holidays: 06/01 - 25/03 Public holidays: 01/01 - 06/04
- 01/05 - 08/05 - 17/05 - 28/05 - 14/07 - 05/04 - 06/04 - 01/05 - 17/05 - 25/06 - 09/04 - 01/05 - 17/05 - 28/05 - 01/08
- 15/08 - 01/11 - 11/11 - 25/12 - 15/08 - 16/08 -12/10 - 01/11 - 06/12 - 25/12 - 26/12
the SD card of the GPS,
- 08/12 - 24/12 - 25/12 - 31/12
the infrared audio headsets and GPS remote control,
he duly completed European accident report, if you have had an
t
accident.
24
04 25


Download Travel Booklet - Renault USA

Download Travel Booklet - Renault USA

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