Highlights from Adobe pre-STC 2012 Summit Thought Leader event by Lightext. Note: most of the presentation was an engaging "live demo" of RoboHelp publishing Policy & Procedures manual *and* training materials from the same content.
6. Uses of Policy & Procedure
•Policies Only
Regulatory
& Audit •Subsets for
Management
Policy & •Online Help
Procedure •Process Flows
•On the job
Desktop
Training
training
•Classroom
Online •Call Center
Help •Help Desk
•Systems
Manuals
Guides
•Job Aids
•User Guides
7. Methodology for Success
Analyze the
Project
Finalize for Create a
Publishing Prototype
Gain Write
Approvals Drafts
8. Improving Sustainability
Single Source for Multiple
Purposes
Augment and Incorporate;
Don't Duplicate Content
Consider Optimum
Organization for End User
Online Library as a
Foundation for Learning