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Multi purposing your Policy and Procedure Content for Today’s
Enterprises




BY LIGHTEXT, INC.
                beth@lightext.com/pam@lightext.com
                           May 20, 2012
Lightext Services
Consulting
• Policy & Procedure
• Customized Training Design & Delivery
Training
• Adobe Product Training
• Learning Professional Courses
A few of our clients…
and clients from the past…
Challenges

Vision   Frustrations
Uses of Policy & Procedure
                         •Policies Only
          Regulatory
           & Audit       •Subsets for
                          Management


                        Policy &      •Online Help
                       Procedure      •Process Flows



                                         •On the job
                           Desktop
                           Training
                                          training
                                         •Classroom



                        Online        •Call Center
                         Help         •Help Desk

                         •Systems
                          Manuals
           Guides
                         •Job Aids
                         •User Guides
Methodology for Success
                        Analyze the
                         Project



    Finalize for                           Create a
    Publishing                            Prototype




              Gain                    Write
            Approvals                 Drafts
Improving Sustainability

           Single Source for Multiple
                    Purposes

           Augment and Incorporate;
            Don't Duplicate Content

              Consider Optimum
           Organization for End User

              Online Library as a
            Foundation for Learning
Thank You!
Beth Gerber
beth@lightext.com
      @lightextinc

Pam Harrison
pam@lightext.com
     @lightextpam

Lightext, Inc.
626-357-2017
www.lightext.com

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Multipurposing policy and procedure content

  • 1. Multi purposing your Policy and Procedure Content for Today’s Enterprises BY LIGHTEXT, INC. beth@lightext.com/pam@lightext.com May 20, 2012
  • 2. Lightext Services Consulting • Policy & Procedure • Customized Training Design & Delivery Training • Adobe Product Training • Learning Professional Courses
  • 3. A few of our clients…
  • 4. and clients from the past…
  • 5. Challenges Vision Frustrations
  • 6. Uses of Policy & Procedure •Policies Only Regulatory & Audit •Subsets for Management Policy & •Online Help Procedure •Process Flows •On the job Desktop Training training •Classroom Online •Call Center Help •Help Desk •Systems Manuals Guides •Job Aids •User Guides
  • 7. Methodology for Success Analyze the Project Finalize for Create a Publishing Prototype Gain Write Approvals Drafts
  • 8. Improving Sustainability Single Source for Multiple Purposes Augment and Incorporate; Don't Duplicate Content Consider Optimum Organization for End User Online Library as a Foundation for Learning
  • 9. Thank You! Beth Gerber beth@lightext.com @lightextinc Pam Harrison pam@lightext.com @lightextpam Lightext, Inc. 626-357-2017 www.lightext.com