Outsourcing has had its problems, but ultimately has proven a useful step up the capability ladder for organisations moving to embrace this decade’s most competitive form of business model – the networked virtual organisation. Why should you be interested? Because your competitors are moving to simultaneously improve productivity, profitability and customer satisfaction - all through this one approach of deploying out-tasking. Why bother reading this paper? Consider this, global surveys find as many as 25% of firms have experienced major outsourcing failures. Complete outsourcing initiatives in the government sector, globally, have been wound back in-house.

1. ©2003 Walter Adamson
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How to Understand the Business Model of Out-Tasking
By Walter Adamson
Outsourcing has had its problems, but ultimately has proven a
useful step up the capability ladder for organisations moving to
embrace this decade’s most competitive form of business model
– the networked virtual organisation.
Why should you be interested? Because your competitors are
moving to simultaneously improve productivity, profitability and
customer satisfaction - all through this one approach of
deploying out-tasking.
John Chambers, CEO of Cisco, has been speaking at forums
around the world about his vision of out-tasking. Here in one
place, you can pick up on his vision and at the same time place
it in the context of what has come before.
Why bother rea