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Marketing’s Missing Links:
   Calculating the Cost and Benefits of Integrating
          Channels, Campaigns & Reporting


                       #ActOnSW


Presented by                           Sponsored by
Welcome Webinar Attendees




             Type question here
Follow this webinar on Twitter



        #ActOnSW
About Demand Gen Report
•   Launched in 2007 to track best
    practices in lead generation
•   Newsletter has grown to more
    than 26,000 readers
•   We also offer a menu of research
    and best practices reports
•   New audio/video podcasts at
    DemandGenReport.com


@DG_Report
http://linkd.in/DG_Specialists
Panelists




       Janelle Johnson       Andrew Gaffney
      Director, Demand Gen        Editor
         Act-On Software     Demand Gen Report
Marketing’s Missing Links:
Calculating the Cost and Benefits of Integrating
Channels, Campaigns & Reporting


            Join the @ActOnSoftware conversation on Twitter
              and discover what others are saying about us:
                              #ActOnSW




                 www.act-on.com | @ActOnSoftware | #ActOnSW
65% of best-in-class B2B marketers
integrate their email and social media
campaigns, compared to an industry
average of just     51% .


                                       - Aberdeen Research


          www.act-on.com | @ActOnSoftware | #ActOnSW
What B2B Marketers are doing today
• Invest in campaign tools

• Use cutting-edge technology

• Gather data about their products

• Create libraries of marketing content



                   www.act-on.com | @ActOnSoftware | #ActOnSW
The Real Magic: What they need to do
• Implement holistic marketing campaigns and solutions

• Synchronize methodologies and tactics

• Link marketing components seamlessly

• Ensure elements compliment one another



                  www.act-on.com | @ActOnSoftware | #ActOnSW
7 Key Areas
of Integrated Marketing Tactics




       www.act-on.com | @ActOnSoftware | #ActOnSW
Key #1 - Email
Challenge
Marketers continue to struggle with:
• Reaching the right audience
• Creating compelling content




                     www.act-on.com | @ActOnSoftware | #ActOnSW
Key #1 - Email
Solution: Social Sharing Options
Higher share rates of Emails with social
media links vs. those without:
• 370% higher with LinkedIn
• 190% higher with Twitter




         Pro Tip: Include social network buttons in your marketing email.
                       www.act-on.com | @ActOnSoftware | #ActOnSW
Key #2 – Social Media
     Challenge
     Social media is a peripheral player*
     • 7% think it is mature
     • 89% think it is not a major lead source




* 2012 eMarketer
                           www.act-on.com | @ActOnSoftware | #ActOnSW
Key #2 – Social Media
Solution: Social Media’s
Strength
Amplify marketing through SM
• “Share” and “Like”
• Live event hashtags (#)
• Monitor conversations
• Nurture relationships

 Pro Tip: Keep social media posts “fresh” and “relevant” with choice bits of content.
                        www.act-on.com | @ActOnSoftware | #ActOnSW
Key #3 – Online Events
Challenge
Generating buzz for webinars and webcasts
• Most effective marketing resource
• Valuable source of information




                  www.act-on.com | @ActOnSoftware | #ActOnSW
Key #3 – Online Events
Solution: Gift that keeps giving
Make webinars
• A source of useful content
• Augment marketing campaigns
• Fodder for blogs and social media
• Compliment white papers
• Available 24/7

   Pro Tip: Use an online event management tool that provides detailed analytics
                   on registrations, attendance and participation.
                       www.act-on.com | @ActOnSoftware | #ActOnSW
Key #4 – Blogs
Challenge
Blogging efforts seem uncoordinated
• Marketing campaigns are disconnected
• Posts are random and ineffective




                 www.act-on.com | @ActOnSoftware | #ActOnSW
Key #4 – Blogs
Solution: Relevant blog content
Blogging is a strong SEO tool
• Update blog posts regularly
• Reference integrated campaign
   content
• Include a call to action



 Pro Tip: Create an editorial calendar and coordinate blogging with campaign efforts.
                         www.act-on.com | @ActOnSoftware | #ActOnSW
Key #5 – Landing Pages
Challenge
Generic web pages are not effective
• Leads go to wrong content
• Prospects get lost or bored
• Opportunities leave




                   www.act-on.com | @ActOnSoftware | #ActOnSW
Key #5 – Landing Pages
Solution: Dedicated landing page
Send prospects to campaign dedicated pages
• Test and tune to boost conversion
• Provide a specific offer
• Create a call to action
• Tie campaign elements together


Pro Tip: Use a tool that creates track-able, unique URLs to tie landing pages to specific
                                 campaigns or content.
                         www.act-on.com | @ActOnSoftware | #ActOnSW
Key #6 – Web Site Intelligence
Challenge
Web visitors are anonymous
• Unable to tie to a specific campaign
• Unknown which search term was used
• Unclear how they found company




                  www.act-on.com | @ActOnSoftware | #ActOnSW
Key #6 – Web Site Intelligence
 Solution: Track incoming visitors
 Correlate traffic to marketing campaigns
 • Unique URLs for email/social media
 • Enable cookies
 • Track referring URLs




Pro Tip: Use web site intelligence and analytics to identify individual leads and site activity.
                            www.act-on.com | @ActOnSoftware | #ActOnSW
Key #7 – Integrated Analytics
Challenge
Web intelligence tools are incomplete
• Channel strength?
• Channel effectiveness?
• Prospect to qualified lead ratio?




                   www.act-on.com | @ActOnSoftware | #ActOnSW
Key #7 – Integrated Analytics
Solution: Use the right analytics
Understand your marketing campaigns:
• Content you intend to use
• Channels and platforms you will
  employ
• Results you want to get



Pro Tip: Know what you want to measure in your campaigns before finding a solution.
                        www.act-on.com | @ActOnSoftware | #ActOnSW
Integrating your marketing efforts gives
you a range of tools and tactics that work
     together to amplify your results.



           www.act-on.com | @ActOnSoftware | #ActOnSW
Ready to Learn More?
• Sign up for a demo
      act-on.com
      blog.act-on.com

• Need it sooner
      Call us: 1 (877)530-1555
      Email us: sales@act-on.com




                   www.act-on.com | @ActOnSoftware | #ActOnSW
Q&A // Submit Your Questions




              Type question here
Q&A // Panelists




      Janelle Johnson       Andrew Gaffney
     Director, Demand Gen        Editor
        Act-On Software     Demand Gen Report
Thank You For Attending This Webinar

          You can download this presentation at:

   http://dg-r.co/mktmissinglinks

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Marketing’s Missing Links: Calculating the Cost & Benefits of Integrating Channels, Campaigns & Reporting

  • 1. Marketing’s Missing Links: Calculating the Cost and Benefits of Integrating Channels, Campaigns & Reporting #ActOnSW Presented by Sponsored by
  • 2. Welcome Webinar Attendees Type question here
  • 3. Follow this webinar on Twitter #ActOnSW
  • 4. About Demand Gen Report • Launched in 2007 to track best practices in lead generation • Newsletter has grown to more than 26,000 readers • We also offer a menu of research and best practices reports • New audio/video podcasts at DemandGenReport.com @DG_Report http://linkd.in/DG_Specialists
  • 5. Panelists Janelle Johnson Andrew Gaffney Director, Demand Gen Editor Act-On Software Demand Gen Report
  • 6. Marketing’s Missing Links: Calculating the Cost and Benefits of Integrating Channels, Campaigns & Reporting Join the @ActOnSoftware conversation on Twitter and discover what others are saying about us: #ActOnSW www.act-on.com | @ActOnSoftware | #ActOnSW
  • 7. 65% of best-in-class B2B marketers integrate their email and social media campaigns, compared to an industry average of just 51% . - Aberdeen Research www.act-on.com | @ActOnSoftware | #ActOnSW
  • 8. What B2B Marketers are doing today • Invest in campaign tools • Use cutting-edge technology • Gather data about their products • Create libraries of marketing content www.act-on.com | @ActOnSoftware | #ActOnSW
  • 9. The Real Magic: What they need to do • Implement holistic marketing campaigns and solutions • Synchronize methodologies and tactics • Link marketing components seamlessly • Ensure elements compliment one another www.act-on.com | @ActOnSoftware | #ActOnSW
  • 10. 7 Key Areas of Integrated Marketing Tactics www.act-on.com | @ActOnSoftware | #ActOnSW
  • 11. Key #1 - Email Challenge Marketers continue to struggle with: • Reaching the right audience • Creating compelling content www.act-on.com | @ActOnSoftware | #ActOnSW
  • 12. Key #1 - Email Solution: Social Sharing Options Higher share rates of Emails with social media links vs. those without: • 370% higher with LinkedIn • 190% higher with Twitter Pro Tip: Include social network buttons in your marketing email. www.act-on.com | @ActOnSoftware | #ActOnSW
  • 13. Key #2 – Social Media Challenge Social media is a peripheral player* • 7% think it is mature • 89% think it is not a major lead source * 2012 eMarketer www.act-on.com | @ActOnSoftware | #ActOnSW
  • 14. Key #2 – Social Media Solution: Social Media’s Strength Amplify marketing through SM • “Share” and “Like” • Live event hashtags (#) • Monitor conversations • Nurture relationships Pro Tip: Keep social media posts “fresh” and “relevant” with choice bits of content. www.act-on.com | @ActOnSoftware | #ActOnSW
  • 15. Key #3 – Online Events Challenge Generating buzz for webinars and webcasts • Most effective marketing resource • Valuable source of information www.act-on.com | @ActOnSoftware | #ActOnSW
  • 16. Key #3 – Online Events Solution: Gift that keeps giving Make webinars • A source of useful content • Augment marketing campaigns • Fodder for blogs and social media • Compliment white papers • Available 24/7 Pro Tip: Use an online event management tool that provides detailed analytics on registrations, attendance and participation. www.act-on.com | @ActOnSoftware | #ActOnSW
  • 17. Key #4 – Blogs Challenge Blogging efforts seem uncoordinated • Marketing campaigns are disconnected • Posts are random and ineffective www.act-on.com | @ActOnSoftware | #ActOnSW
  • 18. Key #4 – Blogs Solution: Relevant blog content Blogging is a strong SEO tool • Update blog posts regularly • Reference integrated campaign content • Include a call to action Pro Tip: Create an editorial calendar and coordinate blogging with campaign efforts. www.act-on.com | @ActOnSoftware | #ActOnSW
  • 19. Key #5 – Landing Pages Challenge Generic web pages are not effective • Leads go to wrong content • Prospects get lost or bored • Opportunities leave www.act-on.com | @ActOnSoftware | #ActOnSW
  • 20. Key #5 – Landing Pages Solution: Dedicated landing page Send prospects to campaign dedicated pages • Test and tune to boost conversion • Provide a specific offer • Create a call to action • Tie campaign elements together Pro Tip: Use a tool that creates track-able, unique URLs to tie landing pages to specific campaigns or content. www.act-on.com | @ActOnSoftware | #ActOnSW
  • 21. Key #6 – Web Site Intelligence Challenge Web visitors are anonymous • Unable to tie to a specific campaign • Unknown which search term was used • Unclear how they found company www.act-on.com | @ActOnSoftware | #ActOnSW
  • 22. Key #6 – Web Site Intelligence Solution: Track incoming visitors Correlate traffic to marketing campaigns • Unique URLs for email/social media • Enable cookies • Track referring URLs Pro Tip: Use web site intelligence and analytics to identify individual leads and site activity. www.act-on.com | @ActOnSoftware | #ActOnSW
  • 23. Key #7 – Integrated Analytics Challenge Web intelligence tools are incomplete • Channel strength? • Channel effectiveness? • Prospect to qualified lead ratio? www.act-on.com | @ActOnSoftware | #ActOnSW
  • 24. Key #7 – Integrated Analytics Solution: Use the right analytics Understand your marketing campaigns: • Content you intend to use • Channels and platforms you will employ • Results you want to get Pro Tip: Know what you want to measure in your campaigns before finding a solution. www.act-on.com | @ActOnSoftware | #ActOnSW
  • 25. Integrating your marketing efforts gives you a range of tools and tactics that work together to amplify your results. www.act-on.com | @ActOnSoftware | #ActOnSW
  • 26. Ready to Learn More? • Sign up for a demo act-on.com blog.act-on.com • Need it sooner Call us: 1 (877)530-1555 Email us: sales@act-on.com www.act-on.com | @ActOnSoftware | #ActOnSW
  • 27. Q&A // Submit Your Questions Type question here
  • 28. Q&A // Panelists Janelle Johnson Andrew Gaffney Director, Demand Gen Editor Act-On Software Demand Gen Report
  • 29. Thank You For Attending This Webinar You can download this presentation at: http://dg-r.co/mktmissinglinks

Notas do Editor

  1. Andrew – set the scene
  2. AndrewInvest fortunes in their campaignsBuy the very best tools and seek out cutting-edge technologyGather mountains of data about their productsCreate libraries of marketing content
  3. Janelle – Here is where we see clients successfullyaddress these challenges and get the best resultsCreating a holistic approach to marketing campaignsLinking together marketing components into a finely tuned B2B marketing machineImplement holistic solutions and tactics into a world-class B2B marketing machine
  4. Solution (Janelle)Social sharing reaches a vast new audienceemail sent without social sharing options produce higher click-through rates
  5. Solution – Twitter homepagesocial media amplifies marketing program impactadding social sharing buttons to Email, blog posts, share quickly and easilyCreate hashtags for live events - builds buzz; starts conversationsUse social monitoring tools to track conversations Build relationships with your followers
  6. ChallengeB2B marketers say webinar is their most effective content marketing resourceAudiences says - they seek out webinars for valuable information.Solution – use Progressive Case Studya source of rich, useful content that can feed campaigns for weeks / monthsExtract most interesting snippets to create blog and/or social media posts - link back to the archived event.Extended content marketing campaigns - white paper, live webinar, and continue with blog and social media campaigns.
  7. Solution – use Progressive Case Studya source of rich, useful content that can feed campaigns for weeks / monthsExtract most interesting snippets to create blog and/or social media posts - link back to the archived event.Extended content marketing campaigns - white paper, live webinar, and continue with blog and social media campaigns.
  8. Solution – Screen shot: Blog landing pageBlogging really shines as a search engine optimization (SEO) toolKey = update blog regularly (at least once a week – Google loves fresh content!) – make judicious use of keywordsReferences other content from your integrated campaignsInclude a call to action – move potential leads to the next step in the engagement process.
  9. ChallengeMany inbound clicks for campaigns drive leads to the company’s home pageMany prospects get lost or bored or frustrated -- ultimately go elsewhere
  10. Solution – Promotion Landing Page Sending prospects to a dedicated landing page can double conversionsTest and tune landing page => can boost conversions even moreEvery piece of content must include a call to action – email, blog posts, social media or anything else – should lead your prospects to a landing page that’s customized to provide a specific offer or piece of information.
  11. ChallengeTypical business web site’s visitors are anonymousUnless they provide additional information – don’t knowDon’t know particular campaign, specific company, particular search termMakes it hard to judge effectiveness of integrated campaign efforts
  12. Solution: product screenshotSoftware to correlate incoming web site visitors with marketing campaign activitiesOne common method - unique URLs for email or social media links that set a tracking cookie on the user’s Web browserMarketing automation platform can track of where visitors are coming from, and what brought them to the site.
  13. ChallengeNeed tools that measure the performance of every individual marketing channelNeed to know how activity in one channel affects activity in anotherNeed tools that close the loop on marketing campaigns - prospect to qualified leads => ultimately, customers
  14. Solution: product screen shotUnderstand your marketing campaigns: the content you intend to use, the channels and platforms you will employ, and the results you want to get. Once you have made those plans, you can work backwards to pick the right analytics solution for your business.
  15. Linking it togetherIntegration lets you meet prospects where they are – wherever they are.With marketing automation, managing multiple integrated tools becomes easy.